Why only 1 star you ask? Well get comfy and lemme tell you why...
I was with my son in law just over a week ago, and had just paid for our meals. I was STUNNED by the rudeness of the owner when she tore out from the kitchen after hearing my Service Dog bark, yelling, "'THAT' can't be in here! You have to get out! You can't have THAT in here!" (Who is "THAT? Not MY dog...!!!) No inquiry first, no decent-human-being approach. I was immediately put off, but told her I have a "Service" Dog and "she" IS allowed to be there. The woman then tells me "it's NOT a service dog", that "service dogs have a harness that says so". I flipped the neck of my dog's sweater (it was below freezing outside) to reveal (to the aggressor's surprise) my dog's service harness. I was now fuming... telling her not to come at clientele like that, that it was unprofessional, rude and wrong. She said nothing and went to the back.
We finished ordering and sat while we waited for our meals thinking it was over. It apparently wasn't. Would you believe this woman whips herself back out and heads full stride to our table talkin bout, "I called the health inspector, and if that was a real service dog you would have papers..." I yelled (I was over it by then), "I HAVE papers in the car. She started going on and on at this point about how so many people have fake documents. This became a yelling match at this point, me telling her my documents are REAL, and that I can even pull up the online emailed confirmation and certificate from the institute that issued it, and that she has absolutely ZERO manners and even less basic brain function to approach us the way she did. As I was pulling up said email she spun away again. A minute later the order was ready, so I asked the girl at the front to call her back out so I can show her the email she so badly wanted to see. The girl went to the back and came out saying, "she said she's busy".
The absolute audacity and despicable behaviour of the owner of this establishment outweighs all else. Food and dining is an experience, and mine was ruined. The food was taken outside and dumped... we happily ate elsewhere.
I can't say that your experience will be this way, especially if you go without a service pet, but there are far too many other established restaurants with good food run by KIND and FRIENDLY people who deserve patronage.
No pros & cons list. No pics. Just my personal recommendation:
Go ANYWHERE else.
Atmosphere: 1
Food: 1
Service: 1
Luke Hemsworth
Went in ordered doubles, and aloo pie. First off was charged tax and today is last day., but I didn’t want to say anything. The bara taste like raw flour with almost and eggy flavour , Channa way too thick , no condiments or pepper, they were also tiny. Allo pie was ok , bettter , thus 2 stars. These were the worst I’ve ever had ( had 1000s) and guarantee that an Indian or Guyanese made them. Just to answer the outlandish remark the owner made by calling me “ racist” , I expected a Trinidadian to prepare my Trinidadian food. Why did you not address the fact the food was subpar and you illegally charged hst.
Food: 2
Service: 3
Matril Dookhie
Double was too small for the price.
Food: 1
Keerthan Sivarajah
I had ordered 2 orders of jerk chicken witg rice and peas. The worst item that i had ever purchased here. The rice was black and the rice and peas were also burnt. Not what I expected from Drupatis.i have been to many of their locations did not experience this at any of the other locations. The chicken also was so sweet. I get you want to cater to others but please keep it atleast a bit authentic.
Atmosphere: 4
Food: 1
Service: 2
Sonia
I usually come here once in awhile. Today I visited to eat indoors, it was very cold inside the restaurant. I mention it to the girl working there. She said sorry the heater is broken. We ordered our food. It was so uncomfortable to eat with our coats on and we kept telling each other it's so cold. The food got cold quick. We didn't enjoy our visit at all, we rushed because so cold, I asked if we can get a discount for our experience. They said the manager said no it's not her fault. I said we'll then who is responsible.? Anyway to the owner of this restaurant. I am a manager as well,if you have a situation like this the customer should be notified if they want to eat in.. and have the option to stay or not. Second you could have run a portable heater or something in the mean time. Another thing.. Your workers need to be more alert when serving the food. We had to ask for plates, for water for the spoons to serve the food. I shouldn't have to do that at all. I mise well go behind the counter and help myself if that's the case. Food especially rice or noodles should have serving spoon and fork. Customers should get a plate to eat. Do you think we all gonna share off the plate food came in. This kind of thing is the same thing when I visit. I think you need to go over some things with the workers. This cold was a first time and should have been thought out better. I also dont like that you made it like it's the customer responsible for your heat not working. I send alot of people to come eat at your restaurant. But I don't know if I myself will even come back being told that you cant do anything for me. Then I would like to know who can. A big turn off.
Atmosphere: 3
Food: 3
Service: 2
Nathanael Amoyaw Asamoah
This restaurant serves a fusion on East Asian, Caribbean and Indian food. It is a quaint spot and has some lovely decor. I was not too familiar with some of the meals I tried. I enjoyed some and others I didn't but it was new experience and it was fun with family. The staff were warm and very hospitable.
Atmosphere: 4
Food: 4
Service: 5
Cindy M-Balliramsingh
The Doubles is good and tasty and the Pholouri is not to oily overall 8/10.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pholourie
Joe Trinidad
Curry goat with rice was good. Their hot pepper is really tasty.
Atmosphere: 4
Food: 4
Service: 4
ADLbh
Delicious jerk chicken roti! Very fresh and tasty! They have a huge variety on the menu. The restaurant is very clean with friendly staff.
Parking: Lots of slots available at lunch time.
Atmosphere: 5
Food: 5
Service: 5
Ramnath Cidambi
Food was good but could have more flavor especially curry chicken. Also, missed an item on the takeout order. It was ok value for money. Portion sizes were adequate.
Here is always good for a Friday pick up dinner, if you are lazy to stay in a restaurant, my husband and I decided to grab some Caribbean food, and here it's the right place, good selection big amount and the roti is always on point, soft like if they just made it. We have a jerk chicken roti, a lamb curry Roti and a chicken like kind of sweet favor that was good. You can see in the portions how big are the dishes. We normally share everything and still we have leftovers for next day.
Atmosphere: 4
Food: 4
Service: 4
Diana Chung
Had the Chinese style deep fried chicken. It was so dry and tasteless and wayyyyy overpriced
Jeneva Raymond
Excellent service and environment. The music was great. Everyone at my party enjoyed the food.
Atmosphere: 5
Food: 5
Service: 5
mazgoon
Doubles and Red Solo all day, baby.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pholourie, Jerk Chicken Roti
Raymond Khan
Never again. Unsure who is cooking the curry dishes - that ain't it
Why only 1 star you ask? Well get comfy and lemme tell you why...
I was with my son in law just over a week ago, and had just paid for our meals. I was STUNNED by the rudeness of the owner when she tore out from the kitchen after hearing my Service Dog bark, yelling, "'THAT' can't be in here! You have to get out! You can't have THAT in here!" (Who is "THAT? Not MY dog...!!!) No inquiry first, no decent-human-being approach. I was immediately put off, but told her I have a "Service" Dog and "she" IS allowed to be there. The woman then tells me "it's NOT a service dog", that "service dogs have a harness that says so". I flipped the neck of my dog's sweater (it was below freezing outside) to reveal (to the aggressor's surprise) my dog's service harness. I was now fuming... telling her not to come at clientele like that, that it was unprofessional, rude and wrong. She said nothing and went to the back.
We finished ordering and sat while we waited for our meals thinking it was over. It apparently wasn't. Would you believe this woman whips herself back out and heads full stride to our table talkin bout, "I called the health inspector, and if that was a real service dog you would have papers..." I yelled (I was over it by then), "I HAVE papers in the car. She started going on and on at this point about how so many people have fake documents. This became a yelling match at this point, me telling her my documents are REAL, and that I can even pull up the online emailed confirmation and certificate from the institute that issued it, and that she has absolutely ZERO manners and even less basic brain function to approach us the way she did. As I was pulling up said email she spun away again. A minute later the order was ready, so I asked the girl at the front to call her back out so I can show her the email she so badly wanted to see. The girl went to the back and came out saying, "she said she's busy".
The absolute audacity and despicable behaviour of the owner of this establishment outweighs all else. Food and dining is an experience, and mine was ruined. The food was taken outside and dumped... we happily ate elsewhere.
I can't say that your experience will be this way, especially if you go without a service pet, but there are far too many other established restaurants with good food run by KIND and FRIENDLY people who deserve patronage.
No pros & cons list. No pics. Just my personal recommendation:
Go ANYWHERE else.
Atmosphere: 1
Food: 1
Service: 1
Went in ordered doubles, and aloo pie. First off was charged tax and today is last day., but I didn’t want to say anything. The bara taste like raw flour with almost and eggy flavour , Channa way too thick , no condiments or pepper, they were also tiny. Allo pie was ok , bettter , thus 2 stars. These were the worst I’ve ever had ( had 1000s) and guarantee that an Indian or Guyanese made them. Just to answer the outlandish remark the owner made by calling me “ racist” , I expected a Trinidadian to prepare my Trinidadian food. Why did you not address the fact the food was subpar and you illegally charged hst.
Food: 2
Service: 3
Double was too small for the price.
Food: 1
I had ordered 2 orders of jerk chicken witg rice and peas. The worst item that i had ever purchased here. The rice was black and the rice and peas were also burnt. Not what I expected from Drupatis.i have been to many of their locations did not experience this at any of the other locations. The chicken also was so sweet. I get you want to cater to others but please keep it atleast a bit authentic.
Atmosphere: 4
Food: 1
Service: 2
I usually come here once in awhile. Today I visited to eat indoors, it was very cold inside the restaurant. I mention it to the girl working there. She said sorry the heater is broken. We ordered our food. It was so uncomfortable to eat with our coats on and we kept telling each other it's so cold. The food got cold quick. We didn't enjoy our visit at all, we rushed because so cold, I asked if we can get a discount for our experience. They said the manager said no it's not her fault. I said we'll then who is responsible.? Anyway to the owner of this restaurant. I am a manager as well,if you have a situation like this the customer should be notified if they want to eat in.. and have the option to stay or not. Second you could have run a portable heater or something in the mean time. Another thing.. Your workers need to be more alert when serving the food. We had to ask for plates, for water for the spoons to serve the food. I shouldn't have to do that at all. I mise well go behind the counter and help myself if that's the case. Food especially rice or noodles should have serving spoon and fork. Customers should get a plate to eat. Do you think we all gonna share off the plate food came in. This kind of thing is the same thing when I visit. I think you need to go over some things with the workers. This cold was a first time and should have been thought out better. I also dont like that you made it like it's the customer responsible for your heat not working. I send alot of people to come eat at your restaurant. But I don't know if I myself will even come back being told that you cant do anything for me. Then I would like to know who can. A big turn off.
Atmosphere: 3
Food: 3
Service: 2
This restaurant serves a fusion on East Asian, Caribbean and Indian food. It is a quaint spot and has some lovely decor. I was not too familiar with some of the meals I tried. I enjoyed some and others I didn't but it was new experience and it was fun with family. The staff were warm and very hospitable.
Atmosphere: 4
Food: 4
Service: 5
The Doubles is good and tasty and the Pholouri is not to oily overall 8/10.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pholourie
Curry goat with rice was good. Their hot pepper is really tasty.
Atmosphere: 4
Food: 4
Service: 4
Delicious jerk chicken roti! Very fresh and tasty! They have a huge variety on the menu.
The restaurant is very clean with friendly staff.
Parking: Lots of slots available at lunch time.
Atmosphere: 5
Food: 5
Service: 5
Food was good but could have more flavor especially curry chicken. Also, missed an item on the takeout order. It was ok value for money. Portion sizes were adequate.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Here is always good for a Friday pick up dinner, if you are lazy to stay in a restaurant, my husband and I decided to grab some Caribbean food, and here it's the right place, good selection big amount and the roti is always on point, soft like if they just made it. We have a jerk chicken roti, a lamb curry Roti and a chicken like kind of sweet favor that was good. You can see in the portions how big are the dishes. We normally share everything and still we have leftovers for next day.
Atmosphere: 4
Food: 4
Service: 4
Had the Chinese style deep fried chicken. It was so dry and tasteless and wayyyyy overpriced
Excellent service and environment. The music was great. Everyone at my party enjoyed the food.
Atmosphere: 5
Food: 5
Service: 5
Doubles and Red Solo all day, baby.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pholourie, Jerk Chicken Roti
Never again. Unsure who is cooking the curry dishes - that ain't it
Atmosphere: 3
Food: 1
Service: 3
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