Called to make a complaint about a sandwich made unwell and they laughed at me and hung up
Atmosphere: 1
Food: 1
Service: 1
vitol lock
Put in an online order. They called right before pickup and said they were out of everything including bread and to call back. Called back the next day and was told no refund and no subs by a very rude woman. $60 down the drain and they basically laughed at me on the phone.
Atmosphere: 1
Food: 1
Service: 1
Rick Mock_Noyade75
As good as most Subways. Fairly empty inside one person working, it appeared. Would be nice to get rid of those metal covers.
Atmosphere: 5
Food: 5
Service: 5
Stella Azul
The solo employee was whipping out sandwiches and had been alone all day. Who owns this shop? Where was the management? No one should be left alone all day. While the employee made a great sandwich the bread was horribly dry. Bad manager!!!! When your employees need help you hop in and get it done!
Atmosphere: 3
Food: 3
Service: 5
Eric &Lindsay Koehn
We ordered online, and they were fast and efficient with our order.
Atmosphere: 5
Food: 5
Service: 5
Blake Crenshaw
They're severely understaffed. It's a shame they made the same young women work here almost everyday. Food was as expected but the wait was a little ridiculous
Atmosphere: 4
Food: 3
Service: 1
Amellia Whiteside
Tried to use a coupon, last time I went it it went perfect, today I ordered the same thing and he made me pay full price. Even though I told him it's the same sandwich that i got last time. He did not listen to me, and rung it up as a different sandwich than what I got. 6.99 to 15 dollars. Not satisfied. Not to mention the sandwich just looked thrown together.
Atmosphere: 3
Food: 3
Service: 2
Travis Claxton
Not open during hours posted on the door and online. Open signs were on, door was locked.
Good customer service makes the atmosphere. The lady working was in such a hurry. Very sort with words. Lighting was dim just felt unw er lcomed and unpleasant surroundings.
Atmosphere: 3
Food: 5
Service: 3
BETTY BOOP
Update Again. This place is a joke I went through the other day and not only I but two other customers walked out they don't the employee that they had there one female doesn't know anything about the rewards program and is not very friendly on communicating that basically told me it's up to me to put my information in there I'm trying to pull up a code that she needed to type in not that I needed to put information in there but okay then I heard that she's out of everything they are always out of product they don't have ham they don't have turkey or they don't have salami new owners okay again new owners and that is an issue evidently he's not on board so I will not go back to the Astoria Subway ever too many too much of negative happening there for me to take another chance they did have an employee she was wonderful I can't remember her name but she was friendly she knew the business she been there a long time and she's not there anymore they have this other person who doesn't know enough about the business evidently so kudos to you new owners of Subway and Astoria keep it up you'll lose more customers that's not the first time I've been in there they've been out of product and customers walked out then too
Update on my past post which was not very favorable but recently I visited and I've got to say new owners again great personalities of employees there's still one that's been there a while and I love her to death she's great I'm sorry I can't remember her name at this moment but she's great was not working when I was in there but the girl that was was funny smiled and laughed a lot served me well and I will definitely give this a five star four-star rating welcome aboard new owners New Owner, this place is clean, staff is great while still learning themselves. Give it a shot and let the owner know what you think. My impression is that he listens and will work on suggestions or complaints within reason, of course. .
Atmosphere: 1
Food: 1
Service: 1
Gunnar Benjamin
Dissapointed. Got a meatball sub, and added pepperoni (an extra charge). The sandwich looked like it barely had anything in it when I opened it up and found they did not add the pepperoni. It’s literally a one ingredient before what I added, and pepperoni was in bold on the receipt. How hard is that?
CHRISTINA QUADE
Update on my past post which was not very favorable but recently I visited and I've got to say new owners again great personalities of employees there's still one that's been there a while and I love her to death she's great I'm sorry I can't remember her name at this moment but she's great was not working when I was in there but the girl that was was funny smiled and laughed a lot served me well and I will definitely give this a five star four-star rating welcome aboard new owners New Owner, this place is clean, staff is great while still learning themselves. Give it a shot and let the owner know what you think. My impression is that he listens and will work on suggestions or complaints within reason, of course. .
Called to make a complaint about a sandwich made unwell and they laughed at me and hung up
Atmosphere: 1
Food: 1
Service: 1
Put in an online order. They called right before pickup and said they were out of everything including bread and to call back. Called back the next day and was told no refund and no subs by a very rude woman. $60 down the drain and they basically laughed at me on the phone.
Atmosphere: 1
Food: 1
Service: 1
As good as most Subways. Fairly empty inside one person working, it appeared. Would be nice to get rid of those metal covers.
Atmosphere: 5
Food: 5
Service: 5
The solo employee was whipping out sandwiches and had been alone all day.
Who owns this shop? Where was the management? No one should be left alone all day. While the employee made a great sandwich the bread was horribly dry.
Bad manager!!!! When your employees need help you hop in and get it done!
Atmosphere: 3
Food: 3
Service: 5
We ordered online, and they were fast and efficient with our order.
Atmosphere: 5
Food: 5
Service: 5
They're severely understaffed. It's a shame they made the same young women work here almost everyday. Food was as expected but the wait was a little ridiculous
Atmosphere: 4
Food: 3
Service: 1
Tried to use a coupon, last time I went it it went perfect, today I ordered the same thing and he made me pay full price. Even though I told him it's the same sandwich that i got last time. He did not listen to me, and rung it up as a different sandwich than what I got. 6.99 to 15 dollars. Not satisfied. Not to mention the sandwich just looked thrown together.
Atmosphere: 3
Food: 3
Service: 2
Not open during hours posted on the door and online. Open signs were on, door was locked.
Not open when it should be.
I liked their food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I liked their
Atmosphere: 5
Food: 5
Service: 5
Good customer service makes the atmosphere. The lady working was in such a hurry. Very sort with words. Lighting was dim just felt unw er lcomed and unpleasant surroundings.
Atmosphere: 3
Food: 5
Service: 3
Update Again.
This place is a joke I went through the other day and not only I but two other customers walked out they don't the employee that they had there one female doesn't know anything about the rewards program and is not very friendly on communicating that basically told me it's up to me to put my information in there I'm trying to pull up a code that she needed to type in not that I needed to put information in there but okay then I heard that she's out of everything they are always out of product they don't have ham they don't have turkey or they don't have salami new owners okay again new owners and that is an issue evidently he's not on board so I will not go back to the Astoria Subway ever too many too much of negative happening there for me to take another chance they did have an employee she was wonderful I can't remember her name but she was friendly she knew the business she been there a long time and she's not there anymore they have this other person who doesn't know enough about the business evidently so kudos to you new owners of Subway and Astoria keep it up you'll lose more customers that's not the first time I've been in there they've been out of product and customers walked out then too
Update on my past post which was not very favorable but recently I visited and I've got to say new owners again great personalities of employees there's still one that's been there a while and I love her to death she's great I'm sorry I can't remember her name at this moment but she's great was not working when I was in there but the girl that was was funny smiled and laughed a lot served me well and I will definitely give this a five star four-star rating welcome aboard new owners New Owner, this place is clean, staff is great while still learning themselves. Give it a shot and let the owner know what you think. My impression is that he listens and will work on suggestions or complaints within reason, of course. .
Atmosphere: 1
Food: 1
Service: 1
Dissapointed. Got a meatball sub, and added pepperoni (an extra charge). The sandwich looked like it barely had anything in it when I opened it up and found they did not add the pepperoni. It’s literally a one ingredient before what I added, and pepperoni was in bold on the receipt. How hard is that?
Update on my past post which was not very favorable but recently I visited and I've got to say new owners again great personalities of employees there's still one that's been there a while and I love her to death she's great I'm sorry I can't remember her name at this moment but she's great was not working when I was in there but the girl that was was funny smiled and laughed a lot served me well and I will definitely give this a five star four-star rating welcome aboard new owners New Owner, this place is clean, staff is great while still learning themselves. Give it a shot and let the owner know what you think. My impression is that he listens and will work on suggestions or complaints within reason, of course. .
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Boss
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