We simply love Elephants. The food is good but the people are why we keep coming back with our 5 year old.Kid-friendliness: Our 5 year old loves it here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Fried Chicken Sandwich, Fish & Chips, Mama Lils Grilled Cheese
LL
The food is always excellent. So many different hot and cold dishes, pastries, sandwiches and salads to choose from. Staff are always super friendly and helpful.Kid-friendliness: Candy counter
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasonal House Salad- Fall Winter, Desert Cookies and Candies, Cold Sandwiches
Barbara S.
I have been here once. We were visiting someone at the hospital nearby for a month, and tired of hospital food. We came here around 3:30 or 4:00 p.m. There were quite a few people here for an off hour. They have soups, salads, sandwiches, desserts, side dishes, etc. It has an amazing selection for a deli! They also have prepared meals (meatloaf, chicken pot pie, enchiladas, charcuterie boards, etc.) that can be picked up and taken home as a dinner, for those without the time or willingness to cook. There were quite a few people walking out with bags of food. I would love to have a place like this near me! They have a few long tables inside, and some smaller tables outside on a patio, with plastic coverings protecting you from the elements. You place your order at a counter. I had a caprese sandwich that was warmed up, and a bowl of Mama Leone's soup, which was delicious, and so perfect on a rainy day. My friend had the same sandwich and a bowl of the seasonal mushroom soup which was also delicious. They let you sample taste the soups before you buy. We had a patio to ourselves, for a quiet, warm meal on a chilly day. I would definitely recommend Elephants for a quick, hearty meal, or for those of you passing by on your way home from work, as a nice option to pick up a meal to take home with you.
tammie pacheco
We had a great time. The service was spectacular.
Atmosphere: 5
Food: 5
Service: 5
Kathy Ward
Food was ok but would recommend for take out rather than dining in. Nice variety of items. Process of ordering and paying for food is a bit chaotic and disjointed.
Atmosphere: 2
Food: 4
Service: 2
Jenn D.
This place has gross and overpriced food. They charge 16.00 for a hamburger with no flavor. It's you pay 16.00 for a burger they should give you more than a small handful of fries. The service was wonderful though. We won't be back
Kassandra A.
Great spot with quick food service! We were greeted right as we got to the counters! I loved the tuna sandwhich and tomatoes soup. Oh and the mimosa was really good. I love the grocery section of this place. It's great that you can take home your favorites from here. They have a bunch of cute gift as well from some local vendors too! Definitely a great little spot for casua eats
Percy N.
If you value good service and not having your meal ruined by rude staff, then I recommend going elsewhere. The tables are scarce here and there is no wait staff but the busboys seem to be empowered to rush you out before being done. I originally recommended this place but my family, which includes a 5yo kid, had a terrible customer service experience here. We arrived for lunch before the rush on a Sunday. This place is often short on tables so we often try to arrive early to avoid the wait. We are 3 people, so a table for 2 wouldn't work for us. Luckily since we arrived early we managed to get two small tables for 2 for all of us to have a seat and a surface to eat. We didn't take very long but as anyone with kids knows, our son was taking the longest as my wife fed him a few last bites. It was then when a busboy (this place has no wait staff) approached my table and literally asked with an annoyed and rude tone if he could take my table and give it to someone who was waiting for a table. We were all perplexed. My son was still eating, my wife was sitting across him feeding him, and I had no place to sit other than where I was sitting. What was I supposed to do??? Sit awkwardly between a stranger and my son without a table in front of me? Stand awkwardly next to my wife and son's table for two? Honestly, I can definitely understand the challenge with the shortage of tables at this place, and can understand even understand having empathy for those waiting. But the place has extra tables on the covered, enclosed and heated patio; there were tables available there. We were almost done with our meal, others next to us were almost done. It wasn't as if we were taking too long or lounging around carelessly. The aggressiveness and attitude of the staff member who approached us was completely out of line and he was totally oblivious to the fact that we are parents of a young child; trying to do our best to finish lunch in a timely manner. I have never been asked to vacate a table before being done at any restaurant; in or outside of the US. As someone who frequents all sorts of types of restaurant establishments, this amounts to a total failure in customer service and a complete lack of common sense. If the busboy had paid attention, he would have seen that there was no need to push us out as it was obvious we were almost done feeding our son and close to leaving. Instead he chose to be aggressive with us and ruin our meal. If it was me owning this place, I would fire anyone who did this to any of my customers. Especially customers like us, who go there frequently and spend quite a bit at this place. For reference, the busboy wore glasses, had a lot of acne on his face and was wearing a nose ring.
Steve S.
We walked in and walked out. It might be ok of you like a cafeteria like setting and ordering. No thanks!
Nichole Martes
Bright cheery atmosphere. The prices seem very high to me on some things.
Much improved service since launch. Food came out very quick. I'd prefer a selection more similar to downtown location, but what they have is still good. Good place to meet for happy hour or coffee.
Atmosphere: 5
Food: 4
Service: 5
Delores D.
The food is great! Lunch time between 11:30 and 1:00pm is to be avoided. Extremely busy and overcrowded. I wouldn't describe it as high on ambiance, but it is a fun and full of varied selection of entrees. Great flavors.
Haley Buck
DO NOT ORDER ONLINE. My fiancé placed an order for pickup at around 2:00 in the afternoon for just a burger and some chicken strips. He goes in the restaurant to pick it up and he said it was an order for Peter. He comes back to the car and I notice the bag was too light for a burger and some chicken strips.. it was, in fact, a Door Dash order for Dave. Not sure how you get Peter and Dave mixed up, but I digress.We turned back around and my fiancé went back to the counter to let them know they gave us the wrong order. A younger blonde girl was "helping" my fiancé. She said the order was cancelled and asked if he wanted "a refund or something". No.. we wanted the lunch we ordered, at this point, 30 minutes ago online. We didn't receive an email nor a call or text message to let us know it was cancelled. Not sure why it was cancelled either, considering that the restaurant wasn't busy at all. In fact, some of the staff were actually able to clean up/reorganize the tables and counters because it was so slow. We proceeded to wait another 20-25 minutes just to get a burger and chicken strips. We finally got our food and headed home at 3:00, an hour after the online order was placed.We get home just for the fries to be super salty and the chicken strips were bland. You'd honestly be better off going to Oswego Grill right next door or getting your money's worth at a nicer dine-in restaurant in the area.
Food: 2
Service: 1
Shawn C.
Although they are some good signature dishes ; tomat8orange soap, cookie and deli I don't feel that they really care. At the entrance the potted plants a dead sitting large pots , bad first impression , we don't care s.bout our place or you. This extended in side when I stood at the soup bar and 2 dark haired clerks were talking to each other even when they looked up at me and continued to ignore me, again I don't about you... So yes they have nice food but no customer care. Too bad the other location have always been great.
We simply love Elephants. The food is good but the people are why we keep coming back with our 5 year old.Kid-friendliness: Our 5 year old loves it here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Fried Chicken Sandwich, Fish & Chips, Mama Lils Grilled Cheese
The food is always excellent. So many different hot and cold dishes, pastries, sandwiches and salads to choose from. Staff are always super friendly and helpful.Kid-friendliness: Candy counter
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasonal House Salad- Fall Winter, Desert Cookies and Candies, Cold Sandwiches
I have been here once. We were visiting someone at the hospital nearby for a month, and tired of hospital food. We came here around 3:30 or 4:00 p.m. There were quite a few people here for an off hour. They have soups, salads, sandwiches, desserts, side dishes, etc. It has an amazing selection for a deli! They also have prepared meals (meatloaf, chicken pot pie, enchiladas, charcuterie boards, etc.) that can be picked up and taken home as a dinner, for those without the time or willingness to cook. There were quite a few people walking out with bags of food. I would love to have a place like this near me! They have a few long tables inside, and some smaller tables outside on a patio, with plastic coverings protecting you from the elements. You place your order at a counter. I had a caprese sandwich that was warmed up, and a bowl of Mama Leone's soup, which was delicious, and so perfect on a rainy day. My friend had the same sandwich and a bowl of the seasonal mushroom soup which was also delicious. They let you sample taste the soups before you buy. We had a patio to ourselves, for a quiet, warm meal on a chilly day. I would definitely recommend Elephants for a quick, hearty meal, or for those of you passing by on your way home from work, as a nice option to pick up a meal to take home with you.
We had a great time. The service was spectacular.
Atmosphere: 5
Food: 5
Service: 5
Food was ok but would recommend for take out rather than dining in. Nice variety of items. Process of ordering and paying for food is a bit chaotic and disjointed.
Atmosphere: 2
Food: 4
Service: 2
This place has gross and overpriced food. They charge 16.00 for a hamburger with no flavor. It's you pay 16.00 for a burger they should give you more than a small handful of fries. The service was wonderful though. We won't be back
Great spot with quick food service! We were greeted right as we got to the counters! I loved the tuna sandwhich and tomatoes soup. Oh and the mimosa was really good. I love the grocery section of this place. It's great that you can take home your favorites from here. They have a bunch of cute gift as well from some local vendors too! Definitely a great little spot for casua eats
If you value good service and not having your meal ruined by rude staff, then I recommend going elsewhere. The tables are scarce here and there is no wait staff but the busboys seem to be empowered to rush you out before being done. I originally recommended this place but my family, which includes a 5yo kid, had a terrible customer service experience here. We arrived for lunch before the rush on a Sunday. This place is often short on tables so we often try to arrive early to avoid the wait. We are 3 people, so a table for 2 wouldn't work for us. Luckily since we arrived early we managed to get two small tables for 2 for all of us to have a seat and a surface to eat. We didn't take very long but as anyone with kids knows, our son was taking the longest as my wife fed him a few last bites. It was then when a busboy (this place has no wait staff) approached my table and literally asked with an annoyed and rude tone if he could take my table and give it to someone who was waiting for a table. We were all perplexed. My son was still eating, my wife was sitting across him feeding him, and I had no place to sit other than where I was sitting. What was I supposed to do??? Sit awkwardly between a stranger and my son without a table in front of me? Stand awkwardly next to my wife and son's table for two? Honestly, I can definitely understand the challenge with the shortage of tables at this place, and can understand even understand having empathy for those waiting. But the place has extra tables on the covered, enclosed and heated patio; there were tables available there. We were almost done with our meal, others next to us were almost done. It wasn't as if we were taking too long or lounging around carelessly. The aggressiveness and attitude of the staff member who approached us was completely out of line and he was totally oblivious to the fact that we are parents of a young child; trying to do our best to finish lunch in a timely manner. I have never been asked to vacate a table before being done at any restaurant; in or outside of the US. As someone who frequents all sorts of types of restaurant establishments, this amounts to a total failure in customer service and a complete lack of common sense. If the busboy had paid attention, he would have seen that there was no need to push us out as it was obvious we were almost done feeding our son and close to leaving. Instead he chose to be aggressive with us and ruin our meal. If it was me owning this place, I would fire anyone who did this to any of my customers. Especially customers like us, who go there frequently and spend quite a bit at this place. For reference, the busboy wore glasses, had a lot of acne on his face and was wearing a nose ring.
We walked in and walked out. It might be ok of you like a cafeteria like setting and ordering. No thanks!
Bright cheery atmosphere. The prices seem very high to me on some things.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Much improved service since launch. Food came out very quick. I'd prefer a selection more similar to downtown location, but what they have is still good. Good place to meet for happy hour or coffee.
Atmosphere: 5
Food: 4
Service: 5
The food is great! Lunch time between 11:30 and 1:00pm is to be avoided. Extremely busy and overcrowded. I wouldn't describe it as high on ambiance, but it is a fun and full of varied selection of entrees. Great flavors.
DO NOT ORDER ONLINE. My fiancé placed an order for pickup at around 2:00 in the afternoon for just a burger and some chicken strips. He goes in the restaurant to pick it up and he said it was an order for Peter. He comes back to the car and I notice the bag was too light for a burger and some chicken strips.. it was, in fact, a Door Dash order for Dave. Not sure how you get Peter and Dave mixed up, but I digress.We turned back around and my fiancé went back to the counter to let them know they gave us the wrong order. A younger blonde girl was "helping" my fiancé. She said the order was cancelled and asked if he wanted "a refund or something". No.. we wanted the lunch we ordered, at this point, 30 minutes ago online. We didn't receive an email nor a call or text message to let us know it was cancelled. Not sure why it was cancelled either, considering that the restaurant wasn't busy at all. In fact, some of the staff were actually able to clean up/reorganize the tables and counters because it was so slow. We proceeded to wait another 20-25 minutes just to get a burger and chicken strips. We finally got our food and headed home at 3:00, an hour after the online order was placed.We get home just for the fries to be super salty and the chicken strips were bland. You'd honestly be better off going to Oswego Grill right next door or getting your money's worth at a nicer dine-in restaurant in the area.
Food: 2
Service: 1
Although they are some good signature dishes ; tomat8orange soap, cookie and deli I don't feel that they really care. At the entrance the potted plants a dead sitting large pots , bad first impression , we don't care s.bout our place or you. This extended in side when I stood at the soup bar and 2 dark haired clerks were talking to each other even when they looked up at me and continued to ignore me, again I don't about you... So yes they have nice food but no customer care. Too bad the other location have always been great.
Enjoyably busy place with good
Atmosphere: 4
Food: 5
Service: 4