The Honey Baked Ham Company

I stopped in to get ham hocks to make soup and Minna and Beatrice were both so friendly and helpful. It’s always so nice to have such good service

Service: 5

For it being HoneyBaked Ham there was very little ham on the sandwich the portion was very small. It was a small sandwich for for $15. The Mac and cheese was good!

Atmosphere: 2

Food: 2

Service: 2

We had a special delivery across town and it was spectacular!
Highly recommend the delivery with great food, extra good quality and presentation!

Atmosphere: 5

Food: 5

Service: 5

Called in and was told they could cut the ham from the bone and sell me slices, drove to Beaverton just to be told they won’t do it. The person on the phone also refused to give me their name. Terrible customer service.

Atmosphere: 3

Food: 3

Service: 1

Your staff is useless and can't answer the most basic of questions. You are literally selling one thing and you can be bothered to know anything about it?? This new trend of not being bothered to do the job you're paid for is getting old real fast

Food: 4

Service: 1

Shitty service.
Prepaid two weeks ahead and the store failed to deliver the turkey. FAIL.

UPDATE - See the reply below? The email doesn't exist. Waste of time.

Atmosphere: 1

Food: 1

Service: 1

We picked up our ham yesterday and Melissa was awesome! We’re always impressed at how smoothly your operation goes every year!
It wouldn’t be Thanksgiving without one of your hams! Thank you!

Atmosphere: 5

Food: 5

Service: 5

Didn't have my order ready for pickup last week. Came back again today to pick up more since the pickup dates were grayed out online, only to be told I had to order online to pick up slices. Basically made it impossible to get slices. I will not be coming back

Atmosphere: 1

Food: 1

Service: 1

Elena and Maria were amazing!

Mmmmmm
The Honey baked Ham was delicious. I can't wait to use the bone to make split pea soup

Food: 5

Service: 5

Ordered catering for our company, the sandwiches were mixed up, boxes mislabeled and we didn’t get the chip or cookie selections we chose and when asked why, they said the website lists different than what’s in store. But here’s the cherry on top, half the chips they gave us were expired. Never using this business again for catering!

Food: 2

Service: 1

My father and I had the wonderful misfortune of coming across this place and ended up here on a random Saturday. Needless to say, we were beyond disappointed. The place seemed like it held promise and as we were reading reviews, it seemed like a good option. We walked in and immediately felt very strangely, sort of like a 6th sense telling us to walk out, but we continued on anyway. The man working at the register seemed like he absolutely hated his life and was quite rude. However, being the guy he is, my dad tried to make his day by tipping him quite generously. The man seemed indifferent and gave us strange looks the rest of the time we were there. We had ordered 2 meals (important to note for later), so he had gave us our drink cups and we had gone to sit down. Despite it only being us in there, we had waited AGES. A family of 4 had come in after us, ordered, and had gotten their food. All the meantime, my dad and I were still sitting and waiting. I eventually had gone to ask what was going on. The guy seemed annoyed that I had even decided to look in his direction and irritatedly went to go look. He said our ticket had gotten lost and honestly, as irritating as it was, it was a more reasonable explanation for us simply sitting there. I had told him that it was okay, I had worked in the restaurant industry and things like this happen. Not even an apology. Afterwards, I had basically re-ordered and went back to waiting for our sandwiches, only this time, they were to-go. They had finally finished our order and my dad and I were irritated as is and walked out as fast as possible. We had gone to the car and opened our bag and realized they hadn't given us our chips that were supposed to come with our order. On top of that, the sandwiches were completely wrong. I had gone back inside and explained that our order was wrong and the man had taken on this attitude with me. I calmly said "I would just like my money back please.". No malice, no aggravation, none of it. In a snarky tone, he said "Well you do realize you can't return sandwiches right? Like, we have to throw this away now." and I decided to look past it. He grudgingly took the sandwiches, and gave me a refund. Again, I had walked out to my dad's car and counted the refund. He had given me the wrong amount. So once again, I found myself going back inside and disputing the refund amount to which he proceeded to ARGUE with me. I said we had paid for meals, not simply sandwiches, and in the most irritating, defensive tone, he said "WELL YOU SHOULD'VE SPECIFIED THAT". To which, albeit it was wrong of me to respond in a hostile manner, I reply "You're the one who took our orders. Literally, ONE family has come in after us. Surely you can't be stupid enough to have forgotten so quickly.". He seemed stunned and grudgingly gave me the remaining portion of my refund. I walked out of that place and can very confidently say I will NEVER be coming back. I have contacted their corporate office as well. I like to think of myself as someone who avoids as much conflict as possible, hell, I don't even like writing reviews. But, I work in customer service and I've spent most of my years working in a restaurant and I have NEVER seen something so appalling.

Atmosphere: 1

Food: 1

Service: 1

I would give zero stars if possible the meat portions are so little and they’re tomatoes tasted old they’re prices sky rocketed on top of that the attitude from their employees. not only did the guy taking my order have a attitude but the little older lady who brought my food who by the way was the one who made it and was not wearing a hair net may I add didn’t know what she was doing she probably did three circles before coming to my table and asking what I ordered they don’t have a number system they are just guessing where the food goes the women’s bathroom is a dump they’re was definitely a cockroach crawling on the floor and the last time we were here the experience was the same we thought we’d give it another shot never ever again I can’t believe the health inspector and regular mandatory inspections have let this place stay open for so long I work in food Buissnes and I don’t know how they get away with such poor service and uncleanliness. They also advertise so many things that they don’t serve ! Highly do not recommend unless you want to be severely dissatisfied.

Atmosphere: 1

Food: 1

Service: 1

I went in with my brother last week and we had a guy named lester,thats the name that was on the bottom of my receipt, that took our order. What an Attitude he has! We were being pleasant with him and he acted like taking our order with a Huge bother to him. Maybe get a job that doesn’t Involve customer service? We would never recommend or go back there again! They are also stuffing their sandwiches with more lettuce than ham these days

Atmosphere: 2

Food: 2

Service: 1

We made our take-out order in the middle of the week shortly before noon. We sat down at a table while they made our food. It was for 2 sandwiches and their special slider platter that they advertised. The place was empty, seemed like very slow business for a lunch rush, only 2 other customers in the building.

After waiting a while, they finished both of our sandwiches and said that they were still working on our sliders. Another minute went by and one of the employees came out to us. They said that they ran out of the rolls that they use for the sliders. Something that they should have notified us of long before that point.

They did not offer an upgrade, the cheaper bread at a reduced price, or even a substitution with something thrown in for satisfaction. They simply offered to "make rolls" for the sliders out of a cheaper bread at the same price. When we rejected that offer and politely explained that "we were just excited to try your guy's sliders on the Hawaiian sweet rolls, it sounded like a really good combination", the employee said "Oh...well...did you want your money back?". I said "If I'm not getting the food I paid for, then I'd get the money back for it, right?". I was very confused as to why he would even ask. As if the other option would be that they keep the money and we just leave? The employee then looked upset, and said "Alright...I guess let's go get your refund at the register..." Like trying to make us feel guilty.

We paid for food, we didn't get the food since they ran out, why should we feel guilty about getting our money back for a product we didn't receive?

This location definitely needs some training in customer satisfaction. I have worked many years in the service industry. If there's an unexpected problem in which someone screws up and forgets to order enough ingredients for an advertised meal, you offer the downgraded item at a discounted rate, the upgraded item for no extra charge, or the downgraded item with something else to make up for it. You do NOT offer the downgraded item at full price, then make the customer feel guilty for not wanting the subpar / overpriced substitution.

Cleanliness - 2/5
Customer service - 0/5
Food quality - 3/5
Price for time & quality - 2/5

Atmosphere: 2

Food: 3

Service: 1