Roxy's Island Grill

People in back putting food together didn't seem very friendly. Ordered the loco moco and the hamburger was mostly raw and the orange chicken was like rubber.

Atmosphere: 1

Food: 2

Service: 1

They charges us $3 for 2 small containers of teriyaki sauce then didnt put them in the bag. Extra $4 total for sauce for our food and fee for online order. Will not be back.

I absolutely love the food. The entrees are amazing and they have the best Hawaiian mac salad of any place I've ever been outside of Hawaii. Can be a bit noisy and difficult to find a seat during the lunch rush.

Atmosphere: 4

Food: 5

Service: 5

Like their sign says, Roxy's is not fast food. Cooking fresh ingredients takes time. The food is always very good, the service is fine for ordering at the counter, and the atmosphere at all locations is lack luster.

Atmosphere: 2

Food: 5

Service: 4

If you're looking for a taste of the islands without leaving town, you have to try Roxy's. This place is my go-to for authentic Hawaii-style food, and they always deliver. The food is consistently hot and full of genuine island flavors that hit all the right notes. Their menu is packed with classics like Kalbi ribs, chicken katsu, and kalua pig. They even have spam musubi for a perfect grab-and-go bite. But let's talk about the macaroni salad. I've had mac salad all over, including in Hawaii, and Roxy's is simply the best I have ever tasted. You'll have to try it yourself to believe me.

The staff is always friendly and welcoming, and the prices are more than fair for the generous portions and high quality of the food. Just remember, this isn't fast food. The signage says it all - your meal is cooked fresh to order, so be prepared to wait a little.

While the atmosphere is a little simple and could use some tropical flair, the fantastic food more than makes up for it. The flavors alone will transport you straight to the islands.

So if you want a truly authentic Hawaii-style meal, I can't recommend Roxy's enough. They nail the flavors every time.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Macaroni Salad, Chicken Katsu, Pulehu Chicken Plate, Roxy Grilled Chicken

Slow. De-prioritize to go orders. Stick to the Thai place next door.

Atmosphere: 1

Food: 1

Service: 1

Food is fast because it’s prepared early in the morning and then reheated per order. The portion size is good and the food quality is consistent from store to store. It won’t be the best teriyaki ever for $12, but the Mac salad is the best I’d had anywhere, recently.

Atmosphere: 3

Food: 5

Service: 5

The food is good. The service is consistently appalling. The premises always seem kind of dingy. The staff are young and apathetic. Tonight's topic of conversation seemed to be about bongs. May explain the apathy and the service. Can't imagine I'll be back.

Atmosphere: 1

Food: 4

Service: 1

My family has been a regular, weekly, customer at your Murrayhill location for the past 10 months since my house fire left us with no kitchen. Tonight I brought home dinner for my family and every order was wrong. I called the store and explained that I had ordered 4 Kalbi Rib dinners and received 4 plain grilled chicken dinners. The girl on the phone said "The ticket says ribs, it was a mistake in the kitchen. I can give you a voucher for 4 meals." I said "I will walk back, please put in the order for the ribs, and I will pick them up now." She agreed. When I arrived at the store, they got the shift lead to help. He printed a receipt for the wrong order while I stood there. I asked him to please pull my receipt from the stack by the register. He refused. Then the shift lead insisted that I needed to bring back the wrong plates even though I showed him a photo. I explained that there had been no mention of bringing it back, and I can't keep walking back and forth from home. He insisted that I had only paid for the chicken. Since I don't have a copy of the receipt, I offered to pay the difference. He refused. This is seriously the worst customer service ever.

The best in the west by far

Our first visit:
Took a really long time (45+ min), the atmosphere was pretty quiet aside from employees bickering about what was where and in the end the staff ended up handing us a leaky to go bag because all the sauces had opened up inside before they even handed it to us. The chicken was undercooked as well which ruined the whole meal for 1 of 2 people. Thought maybe it was just an off day for Roxy's and shrugged it off.

Our second visit:
Mobile Order 3:26pm, arrived at 3:56pm (30 minutes later). I was told it would be 5-7 minutes longer.. it was 20 additional minutes waiting in the lobby.

What followed was almost comical as 4 customers came in right behind to pick up to Mobile Orders and were all told it would be 5-7 minutes, yet none of them got their food while I was there for the 20min.

Overall:
It takes them about 50 minutes (or more) to prepare orders, they seem to always be so far behind that they tell every guest it'll be about 3-5 minutes yet it's definitely closer to that 15-20 minutes range. The staff seems pretty combatant between each other, not to mention disorganized. This leads the overall atmosphere to be pretty dismal with so many people sitting around the lobby waiting in silence, no one eating.

We probably won't recommend or be back.

Atmosphere: 1

Food: 3

Service: 2

Classic lunch plates with lots of protein choices. The garlic chicken is AMAZING!!!

Atmosphere: 5

Food: 5

Service: 5

Ordered 2 plate lunches, both were given to us ice cold. The meat went from the fridge, to the carryout container...... So much for this location :(

Atmosphere: 3

Food: 1

Service: 1

Great spot for some tasty food!

Atmosphere: 5

Food: 5

Service: 5

Lost my order somehow between the register and the kitchen, had to wait an hour for food

Service: 1