Mía is very patient with the little ones and very kind 5/5 experience
High Desert Observer
Great ice cream and a very friendly staff!
Kelly
They did a fantastic job on my daughters birthday cake! Highly recommend!
Kim V
Always amazing staff ! Ice cream orders are always correct.
S M
I didn't catch the name but the server with the cute short orangy red hair has top tier customer service! The energy was great and very helpful! We got a peanut butter cookie pie (polar pizza) soo yummy
Matt Kunzel
I recently had an incredibly disappointing experience with my order from this store through DoorDash, and I feel compelled to share my thoughts in the hope that it helps others (and possibly alerts the management to their issues). I ordered a banana split, which is something my wife was really looking forward to enjoying. However, to my utter disbelief, I was informed that they could not make a banana split before 4 PM. How is it possible that a store specializing in ice cream desserts cannot prepare such a basic item during regular hours?
Instead of addressing my request, I was offered a pint of ice cream as a substitute. Let me be clear: it is not what I ordered! I had specifically chosen the banana split because it is a treat my wife loves and a special indulgence for us. The pint of ice cream simply does not compare, and it felt like a lack of effort on their part to provide a satisfactory resolution.
To be honest, for $17, I expected more than just a run-of-the-mill alternative that didn't meet my needs. This experience was not only disappointing, but it also felt like a disrespect to the customers who are trying to enjoy a special treat. I take pride in ensuring that my wife gets what she wants, especially when it comes to something as small as dessert, and this visit left both of us frustrated.
Overall, I would rate my experience as a one-star, and I will not be returning to this establishment. It’s a shame, because I had high hopes for this order, but they absolutely fell short of providing even basic customer service. If you can’t fulfill a straightforward request like a banana split, perhaps it’s time for some serious re-evaluation of operations. I want to encourage anyone considering this place to think twice — and I know I will be searching for alternatives in the future.
Nicole Findlater
I always love going to get a sweet treat and this Baskin robins is definitely my go-to. The customer service is peak, and it’s super easy going. It’s a very clean shop and I definitely know I can trust them handling my food. Around my kids birthdays I love ordering birthday cakes here, the online ordering process is super easy and they make my cakes super good I trust them every time. I for sure will continue going here!!
Terry Farnham
Haven’t been to this B&R in many years. Facility is clean as a whistle and decor has been updated. Crew was very helpful
Awesome location love all the samples!!! Clean and tons of flavors. Big selection of cakes, pies and treats. Lots of options for seating.
Atmosphere: 5
Food: 5
Service: 5
OregonForLife
Yummy cakes, great samples and nice indoor seating who doesn't like some ice cream ?
Atmosphere: 5
Food: 5
Service: 5
Sarena
Perfect ? ? it is an amazing place to bring the littles for a sweet treat! After grocery shopping this is a little tradition for our family!
Atmosphere: 5
Food: 5
Service: 5
Brittany Pope
I’ve been to multiple baskin Robbin’s over the years in three different states. It’s consistent most of the time. I order the cappuccino blast. When the teenagers are working late evenings, they don’t fill the cup up to the proper line. And the whip cream is a squirt. As a s.l in a different state they arnt giving out the proper portions. A medium is more like 3/4 filled and I pretty much got the 16oz in a medium cup. For the price of the drink I should get what I ordered. Otherwise I love baskin! Such a great selection of ice cream
Atmosphere: 5
Food: 3
Service: 5
Richard Findlater
Excellent customer service!!!I love that Baskin Robbin’s uses real dairy in their ice cream.
Sara P is the best worker there
Sara was sooo great she was so helpful and sweet
Mía is very patient with the little ones and very kind 5/5 experience
Great ice cream and a very friendly staff!
They did a fantastic job on my daughters birthday cake! Highly recommend!
Always amazing staff ! Ice cream orders are always correct.
I didn't catch the name but the server with the cute short orangy red hair has top tier customer service! The energy was great and very helpful! We got a peanut butter cookie pie (polar pizza) soo yummy
I recently had an incredibly disappointing experience with my order from this store through DoorDash, and I feel compelled to share my thoughts in the hope that it helps others (and possibly alerts the management to their issues). I ordered a banana split, which is something my wife was really looking forward to enjoying. However, to my utter disbelief, I was informed that they could not make a banana split before 4 PM. How is it possible that a store specializing in ice cream desserts cannot prepare such a basic item during regular hours?
Instead of addressing my request, I was offered a pint of ice cream as a substitute. Let me be clear: it is not what I ordered! I had specifically chosen the banana split because it is a treat my wife loves and a special indulgence for us. The pint of ice cream simply does not compare, and it felt like a lack of effort on their part to provide a satisfactory resolution.
To be honest, for $17, I expected more than just a run-of-the-mill alternative that didn't meet my needs. This experience was not only disappointing, but it also felt like a disrespect to the customers who are trying to enjoy a special treat. I take pride in ensuring that my wife gets what she wants, especially when it comes to something as small as dessert, and this visit left both of us frustrated.
Overall, I would rate my experience as a one-star, and I will not be returning to this establishment. It’s a shame, because I had high hopes for this order, but they absolutely fell short of providing even basic customer service. If you can’t fulfill a straightforward request like a banana split, perhaps it’s time for some serious re-evaluation of operations. I want to encourage anyone considering this place to think twice — and I know I will be searching for alternatives in the future.
I always love going to get a sweet treat and this Baskin robins is definitely my go-to. The customer service is peak, and it’s super easy going. It’s a very clean shop and I definitely know I can trust them handling my food. Around my kids birthdays I love ordering birthday cakes here, the online ordering process is super easy and they make my cakes super good I trust them every time. I for sure will continue going here!!
Haven’t been to this B&R in many years.
Facility is clean as a whistle and decor has been updated. Crew was very helpful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Celebration Party Cake
Restaurantji Recommends
Awesome location love all the samples!!! Clean and tons of flavors. Big selection of cakes, pies and treats. Lots of options for seating.
Atmosphere: 5
Food: 5
Service: 5
Yummy cakes, great samples and nice indoor seating who doesn't like some ice cream ?
Atmosphere: 5
Food: 5
Service: 5
Perfect ? ? it is an amazing place to bring the littles for a sweet treat! After grocery shopping this is a little tradition for our family!
Atmosphere: 5
Food: 5
Service: 5
I’ve been to multiple baskin Robbin’s over the years in three different states. It’s consistent most of the time. I order the cappuccino blast. When the teenagers are working late evenings, they don’t fill the cup up to the proper line. And the whip cream is a squirt. As a s.l in a different state they arnt giving out the proper portions. A medium is more like 3/4 filled and I pretty much got the 16oz in a medium cup. For the price of the drink I should get what I ordered. Otherwise I love baskin! Such a great selection of ice cream
Atmosphere: 5
Food: 3
Service: 5
Excellent customer service!!!I love that Baskin Robbin’s uses real dairy in their ice cream.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Celebration Party Cake
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