Wherever I travel, this is the coffee I love! Friendly staff, clean, and sent me on the road again...thank you! 🙏
Atmosphere: 5
Food: 5
Service: 5
Saugat Roy
Really good coffee and burritos. Loud of plane to sit and enjoy the coffee.
Atmosphere: 5
Food: 5
Service: 5
Q
BlackRock never fails me
Atmosphere: 5
Food: 5
Service: 5
Maddy Walker
Waited 25 minutes in the drive through with 4 cars in front of me. Finally got to the window with no acknowledgement of the crazy wait time. Order was wrong and waited another 5 minutes at the window while my drink sat there and finally had to leave without my drink. Insane.
Christina Marie Blair
I love BR, I go way too often because they’re dependable, fast, and the snacks and food are really good!! Great options for kids too
Food: 5
Aubrey Oslund
Literally stood at the counter for 10 minutes with no acknowledgement. Two people working, not even a hello. Turned around and left, and will not be back
Service: 1
Beaver Fan
Weird. They have changed their menu and raised prices!
Keri
Amazing service,great coffee and always remember my Lil one and make him feel special
Atmosphere: 5
Food: 5
Service: 5
Michael Evans
If you're into overpriced drinks this is the place to go! Highly overrated
Atmosphere: 2
Food: 2
Service: 3
Kandri “Maehem” Clontz
If you download the app they are nice enough to give you a free coffee amazing yummy coffee!!!
Usually we love love love our black rock trips but not today! First off, we asked to use a coupon on our app. It showed it was available and we even waited until after noon to come just so we could use it and the lady taking the money said oh it didn't let me click that option. We tried to show her it was available in our app but she just snobbily said well, it's not giving me that option and I don't control it. I wanted to said, Well, how about getting a manager over then? But we let it go. She then asked us twice if we wanted to use our free drink, which we already had told her we wanted to save it. When we repeated we wanted to save it, she said, okay well it does expire in February. Yes we know this. Then we asked her to wait a moment before running out card as we were transferring the extra funds since the coupon was not being honored, and of course she didn't wait. Then loudly tells us we had been declined. Duh. We told her we had asked her to wait and she was oh well most people don't say that. Really???? And lastly, our smoothie wasn't even filled up (make sure you ask for whipp d cream if you want a full drink here. If you don't want the whip, you won't have a full, full priced drink.) and she didnt bother asking if I wanted a sleeve or stopper for my hot drink. They don't like giving those out at this BR. Second time in two days that they didn't give me one and I burned myself badly yesterday because I don't have one. She looked less than thrilled to be asked for it. I have been to BR locations all over the state and this is by far the worst one. One out of four smoothies have been made correctly, no sleeves/stoppers and now today a terrible attitude with the least help from any service worker. That's strike three. Guess we will be finding a new coffeehouse. Oof. It got worse. I tried my breve finally, and it's burnt. So bitter I can't even drink it. Don't go in the afternoon if you want to brave this location. $12 down the drain.
Atmosphere: 1
Food: 5
Service: 1
Joshua Carter
Every time I have been in your coffee house it has taken more than 5 minutes to get help. It is very unprofessional to make eye contact with customers, and then ignore them.
Beth De Young
As a lifelong resident of Bend, you could say I am a coffee snob, but despite being a chain, I think this coffee outranks 90% of the coffee places in town. Friendly staff, open and inviting atmosphere, 5 stars!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drip Coffee
Leslie Aleman
Sugar-Free ICED Blondie!
Atmosphere: 5
Food: 5
Service: 5
Kay Malee
Chances of the drink being made correctly is minimal. Burnt coffee. Snotty attitude when it’s made wrong- which my drink was made wrong the first time 5 of the 6 days last week. Ditching what was my favorite coffee place for years. You can write corporate until your fingers fall off. They don’t care how much money you spend, or how nice you are about being let down time and time again. Bitter coffee and attitude.
Wherever I travel, this is the coffee I love! Friendly staff, clean, and sent me on the road again...thank you! 🙏
Atmosphere: 5
Food: 5
Service: 5
Really good coffee and burritos. Loud of plane to sit and enjoy the coffee.
Atmosphere: 5
Food: 5
Service: 5
BlackRock never fails me
Atmosphere: 5
Food: 5
Service: 5
Waited 25 minutes in the drive through with 4 cars in front of me. Finally got to the window with no acknowledgement of the crazy wait time. Order was wrong and waited another 5 minutes at the window while my drink sat there and finally had to leave without my drink. Insane.
I love BR, I go way too often because they’re dependable, fast, and the snacks and food are really good!! Great options for kids too
Food: 5
Literally stood at the counter for 10 minutes with no acknowledgement. Two people working, not even a hello. Turned around and left, and will not be back
Service: 1
Weird. They have changed their menu and raised prices!
Amazing service,great coffee and always remember my Lil one and make him feel special
Atmosphere: 5
Food: 5
Service: 5
If you're into overpriced drinks this is the place to go! Highly overrated
Atmosphere: 2
Food: 2
Service: 3
If you download the app they are nice enough to give you a free coffee amazing yummy coffee!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Usually we love love love our black rock trips but not today! First off, we asked to use a coupon on our app. It showed it was available and we even waited until after noon to come just so we could use it and the lady taking the money said oh it didn't let me click that option. We tried to show her it was available in our app but she just snobbily said well, it's not giving me that option and I don't control it. I wanted to said, Well, how about getting a manager over then? But we let it go. She then asked us twice if we wanted to use our free drink, which we already had told her we wanted to save it. When we repeated we wanted to save it, she said, okay well it does expire in February. Yes we know this. Then we asked her to wait a moment before running out card as we were transferring the extra funds since the coupon was not being honored, and of course she didn't wait. Then loudly tells us we had been declined. Duh. We told her we had asked her to wait and she was oh well most people don't say that. Really???? And lastly, our smoothie wasn't even filled up (make sure you ask for whipp d cream if you want a full drink here. If you don't want the whip, you won't have a full, full priced drink.) and she didnt bother asking if I wanted a sleeve or stopper for my hot drink. They don't like giving those out at this BR. Second time in two days that they didn't give me one and I burned myself badly yesterday because I don't have one. She looked less than thrilled to be asked for it. I have been to BR locations all over the state and this is by far the worst one. One out of four smoothies have been made correctly, no sleeves/stoppers and now today a terrible attitude with the least help from any service worker. That's strike three. Guess we will be finding a new coffeehouse.
Oof. It got worse. I tried my breve finally, and it's burnt. So bitter I can't even drink it. Don't go in the afternoon if you want to brave this location. $12 down the drain.
Atmosphere: 1
Food: 5
Service: 1
Every time I have been in your coffee house it has taken more than 5 minutes to get help. It is very unprofessional to make eye contact with customers, and then ignore them.
As a lifelong resident of Bend, you could say I am a coffee snob, but despite being a chain, I think this coffee outranks 90% of the coffee places in town. Friendly staff, open and inviting atmosphere, 5 stars!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Drip Coffee
Sugar-Free ICED Blondie!
Atmosphere: 5
Food: 5
Service: 5
Chances of the drink being made correctly is minimal. Burnt coffee. Snotty attitude when it’s made wrong- which my drink was made wrong the first time 5 of the 6 days last week. Ditching what was my favorite coffee place for years. You can write corporate until your fingers fall off. They don’t care how much money you spend, or how nice you are about being let down time and time again. Bitter coffee and attitude.
Atmosphere: 1
Food: 1
Service: 2
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