Okay coffee, their matcha is pretty good, but spendy. They've been really understaffed both times I've been there. Ordering online is way too expensive.
Service: 3
Christen Cooper
Not my first time here. When I went into the coffee shop the service is slow. Wasn’t greeted or told they would be right with me. They weren’t busy but there was 2 people working and it took 25 minutes for my one drink that day that only took less than 3 minutes to make. I ordered delivery the next time and it seemed a little faster getting my order then. I will go back because the drinks I’ve gotten are good but if the lack of friendliness and wait times continue then I will find somewhere else to go.
Atmosphere: 5
Service: 3
Lakai Skelly
Came through yesterday and got a coffee Diego and Emma had the best service and made the best drink definitely will be coming back!
Service: 5
ruby
I am a frequent customer here as are my coworkers. Today a coworker and I walked over and ordered a few drinks. We were given cardboard carriers and made it back to our store before 2 of the carriers broke and 4 drinks were completely ruined. I went back over to get them replaced and was told they could only comp one drink. I explained that it wasn’t our fault and that the carriers were assembled poorly but they said that was all they could do. This was so frustrating due to the fact that many of us go there 3-5 times a week. Not to mention the flies all over and the bug received in our water.
Atmosphere: 1
Food: 1
Service: 1
Kay Thomas
As a delivery driver, I hate taking orders from here. They will wait on everyone else and then work on delivery orders. And the music is so loud it gives me a headache sitting there waiting
Atmosphere: 1
Service: 1
Kelli Timson
The place my boyfriend and I usually went to changed owners and while their selection is still good, my boyfriend is very particular about his drink. He is a 6ft, muscle man, who is a basic white girl at heart and loves his pumpkin spice chai. We tried Black Rock today and I brought his drink to his work. I let him know I could smell the spice in the car through the stopper. He excitedly told me that his leggings and ugg boots spawned at first sip. Safe to say, we have found a new favorite and will be back.
Atmosphere: 5
Food: 5
Service: 5
Abigail Dorr
I’m a regular at this location and I LOVE all their drinks and foods, however- if you want any luck getting in and out quickly then it’s only through the drive-through. I am constantly waiting at the counter for 5-10 minutes for someone to take my order. Even when I place a mobile order, it will say “Ready in 5 minutes” and then I don’t get it for 30 minutes. Love the staff and the place but this needs work :(
Atmosphere: 3
Food: 5
Service: 3
jahne cody
Wherever I travel, this is the coffee I love! Friendly staff, clean, and sent me on the road again...thank you! 🙏
Atmosphere: 5
Food: 5
Service: 5
Saugat Roy
Really good coffee and burritos. Loud of plane to sit and enjoy the coffee.
Waited 25 minutes in the drive through with 4 cars in front of me. Finally got to the window with no acknowledgement of the crazy wait time. Order was wrong and waited another 5 minutes at the window while my drink sat there and finally had to leave without my drink. Insane.
Christina Marie Blair
I love BR, I go way too often because they’re dependable, fast, and the snacks and food are really good!! Great options for kids too
Food: 5
Aubrey Oslund
Literally stood at the counter for 10 minutes with no acknowledgement. Two people working, not even a hello. Turned around and left, and will not be back
Service: 1
Beaver Fan
Weird. They have changed their menu and raised prices!
Good coffee
Atmosphere: 5
Service: 4
Okay coffee, their matcha is pretty good, but spendy. They've been really understaffed both times I've been there. Ordering online is way too expensive.
Service: 3
Not my first time here. When I went into the coffee shop the service is slow. Wasn’t greeted or told they would be right with me. They weren’t busy but there was 2 people working and it took 25 minutes for my one drink that day that only took less than 3 minutes to make. I ordered delivery the next time and it seemed a little faster getting my order then. I will go back because the drinks I’ve gotten are good but if the lack of friendliness and wait times continue then I will find somewhere else to go.
Atmosphere: 5
Service: 3
Came through yesterday and got a coffee Diego and Emma had the best service and made the best drink definitely will be coming back!
Service: 5
I am a frequent customer here as are my coworkers. Today a coworker and I walked over and ordered a few drinks. We were given cardboard carriers and made it back to our store before 2 of the carriers broke and 4 drinks were completely ruined. I went back over to get them replaced and was told they could only comp one drink. I explained that it wasn’t our fault and that the carriers were assembled poorly but they said that was all they could do. This was so frustrating due to the fact that many of us go there 3-5 times a week. Not to mention the flies all over and the bug received in our water.
Atmosphere: 1
Food: 1
Service: 1
As a delivery driver, I hate taking orders from here. They will wait on everyone else and then work on delivery orders. And the music is so loud it gives me a headache sitting there waiting
Atmosphere: 1
Service: 1
The place my boyfriend and I usually went to changed owners and while their selection is still good, my boyfriend is very particular about his drink. He is a 6ft, muscle man, who is a basic white girl at heart and loves his pumpkin spice chai. We tried Black Rock today and I brought his drink to his work. I let him know I could smell the spice in the car through the stopper. He excitedly told me that his leggings and ugg boots spawned at first sip. Safe to say, we have found a new favorite and will be back.
Atmosphere: 5
Food: 5
Service: 5
I’m a regular at this location and I LOVE all their drinks and foods, however- if you want any luck getting in and out quickly then it’s only through the drive-through. I am constantly waiting at the counter for 5-10 minutes for someone to take my order. Even when I place a mobile order, it will say “Ready in 5 minutes” and then I don’t get it for 30 minutes. Love the staff and the place but this needs work :(
Atmosphere: 3
Food: 5
Service: 3
Wherever I travel, this is the coffee I love! Friendly staff, clean, and sent me on the road again...thank you! 🙏
Atmosphere: 5
Food: 5
Service: 5
Really good coffee and burritos. Loud of plane to sit and enjoy the coffee.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
BlackRock never fails me
Atmosphere: 5
Food: 5
Service: 5
Waited 25 minutes in the drive through with 4 cars in front of me. Finally got to the window with no acknowledgement of the crazy wait time. Order was wrong and waited another 5 minutes at the window while my drink sat there and finally had to leave without my drink. Insane.
I love BR, I go way too often because they’re dependable, fast, and the snacks and food are really good!! Great options for kids too
Food: 5
Literally stood at the counter for 10 minutes with no acknowledgement. Two people working, not even a hello. Turned around and left, and will not be back
Service: 1
Weird. They have changed their menu and raised prices!
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