Dairy Queen Grill & Chill

61331 S Hwy 97, Bend
(541) 385-6880

Recent Reviews

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Marjorie Fetters

The burger was great, the fries were great, everything was decent. However, our sundaes were made extremely sloppy, given to us without lids, and were made incorrectly. I’ve worked at dq and sundaes don’t come with an overbearing amount of syrup pouring out of the middle and not touching any other part of the ice cream. When we called to let them know about our issue, we were told there was no manager and we had to call tomorrow. Very poor service, but good food.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Side of Fries, Original Cheeseburger

Kevin Matwich

WORST DQ IVE EVER BEEN TO. The people couldnt care any less about their jobs, coughing sneezing sick employees not washing their hands. They dont fill sodas up all the way in the drive through. Food presentation is absolutely garbage while being extremely over priced. Not to mention their FLAT sodas. Like i said, THEY COULDNT CARE LESS. I AM GIVING 1 STAR BECAUSE I HAD TO. THEY DESERVE LESS. I will not be spending my money there again. DQ has gone way downhill. You can keep my money as i learned to never spend another dime in any of those awful restaurants.

Atmosphere: 1

Food: 1

Service: 1

Teresa Fuller

Always love dairy queen, but this location is awful,understaffed guy behind the counter was busy with his friends. My food was cold and how do you get a chewy hamburger bun. The menu board had no lights! This place is a joke. I will never ever stop here again.

Dorothy Lewis

Great, Ice Cream the BEST!!!?

Kid-friendliness: I believe the Ice Cream Cones my Kiddies had were made extra Special! So Delicious, Dairy Queen Ice Cream is the BEST Soft Serve! Ten ? Yum.?

Food: 5

Service: 5

Recommended dishes: Ice Cream Cone

Tabitha Webster

Ordered my daughter's birthday ice cream cake here; overall, not bad. The cake was yummy, they had it ready on time, but the service picking it up wasn't great, no one knew much of what was happening, and they didn't spell the word 'birthday' right. When I asked for ice packs as our drive home was long, they said, "Sorry, can't. Best of luck!"

Atmosphere: 2

Food: 4

Service: 3

Brian R

Picked up Blizzards at the drive up. Quick service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Strip Baskets

Jacob Stillwell

Dirty tables. Cold food. Rude employees. Will never eat here again. My burger was microwaved and the fries were cold. The man behind the counter had the worst customer service I’ve ever experienced! We ended getting refunds and leaving. DO NOT GO

Atmosphere: 1

Food: 1

Service: 1

chris humphreys

It would be nice if the employees would help customers instead of hiding in the corner playing on cell phones and ignoring you. Also the floor under the tables is disgusting. I’m sure this review will get the same auto generated response as all the other constructive reviews.

Jacob King

Dirty tables. Cold food. Rude employees. Will never eat here again. My burger was microwaved and the fries were cold. The man behind the counter had the worst customer service I’ve ever experienced! We ended getting refunds and leaving. DO NOT GO

Atmosphere: 1

Food: 1

Service: 1

Anthony Anderson

These ladies and gentlemen do there best understaffed and still give great service even with disgruntled customers complain and try to make their jobs hard.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Side of Fries, Original Cheeseburger

waykeeper

Store is doing online posted hours and hasn't adjusted their online hours to match their paper signage of when closing.

Atmosphere: 1

Food: 3

Service: 1

Jason Isbell

Sign said open, lobby was open, still got yelled at by some horrible employee for being in their lobby at 5pm.

Atmosphere: 1

Food: 1

Service: 1

Sylas Phallon

Had to pick up DoorDash order from here. Went to go inside to pick up order, but lobby is closed so I had to go into the line for the drive through that stretched out to the road. Waited forever in line only for them to seemingly have no clue about either of the two orders that I had to pick up. They took forever getting my first order. The second order they made me move out of the line so they could bring me the food when ready. I was given the ice cream and the lady was grumpy about having to come outside to hand it to me. She give it to me and completely forgot about the food part of the order. When she came back out she of course gave me more attitude. They sealed the ice cream of the first order properly by having lids. The second order was four blizzards and a shake without lids. Now because they don’t have lids I can’t put them in my insulated bag without making a mess. Because of all of this they ended up melting all over my car seat making a giant mix of five ice cream flavors soaked into my seat. Whole experience took about a half of an hour.

Atmosphere: 1

Service: 1

Beverly Haring

Great food. Love those root beer floats

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ice Cream Cone

ese hones

Do not go here and do not work here Frankie is an awful narcissistic person.

Atmosphere: 1

Food: 1

Service: 1

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