To clairify, the staff did absolutely amazing. The shift manager, the cooks, everyone was great. The food was the freshest I have ever had from a DQ.
The problem is caused by the owner, I know this for a fact as I also own my own business and everything I saw this crew dealing with came back to an owner who is cheap and incapable. They need too increase this crews labor hours so they can have atleast one more person on shift on Sundays during lunch rush, I get that its not a major lunch rush but it was absolutely crazy watching what these three people had to deal with while my family and I were there. Just having a third person to work front counter would have freed up the shift manager to bounce between make tables, registers, drive through and sorting out the list of faults with the equipment he was battling. If they won't increase the labor hours then the franchise owner or district manager needs to put on some gloves and get to work themselves. It is absolutely absurd what this crew was dealing with, it is absolutely 100% abusive what they are being put through.
They were horrendously understaffed, had three people during a lunch rush coupled with several pieces of dysfunctional equipment.
The soda machine was down, the staff told us it had been down for several days, they even got us soda from the drive through machine, asked us how much ice we wanted and they got it right. I even checked and it was plugged in, had power, pumps worked, even dispensed water. The machine itself was just dysfunctional and its a shame its taken the ownership this long to have it addressed.
The point of sale system was extreamley slow and glitchy which isn't caused by the machine itself its caused by the internet connection. Almost seemed as if this store is operating on T-Mobile or version wireless internet. The shift manager pleaded with it several times, was clearly dealing with this for some time. You don't start talking, pleading and begging to store equipment until its put you through the ringer for a few solid hours straight, its human nature, we've all been there.
The store was impeccably clean, the staff was highly active on cleaning this store. They even ended up rather busy on a sunday yet they brought our food to us, they cleaned tables, chairs and the floor very actively.
The shift manager was clearly very stressed, at one point he became a bit irritable towards his staff but very quickly got his emotions under control and then continued working finishing tasks and helping his crew the best he could.
All in all it was very impressive to see how well this crew was working in such a dysfunctional store, the sheer amount of extra work caused by so many dysfunctional pieces of equipment and the fact they were able to handle it with a healthy stride is way beyond commendable. They were not just dealt a hand of garbage, they are absolutely being taken advantage if by the owners of this location and the owners need to step up and be proactive with this location because they do not realize how sturdy and resiliant the crew is and all the ownership is doing is driving them to hate working for them.
Atmosphere: 5
Food: 5
Service: 5
D. C. R.
Busiest location. Corporate level is TRYING to kill this store. ...,
If you want this place to stay, stick to the drive-thru, (for Bend's sake, please!)
They put a competent guy in charge, but it's killing him doing everyone's jobs; corporate then refuses to do a staff restructuring to fix team cohesion for this (the busiest) location in Bend, Oregon.
For years.
Atmosphere: 2
Food: 4
Service: 3
Carson Daniel
Wish I could review the food, but the store was closed when I got there. The hours are marked 10am to midnight online and in the app; I put in a mobile order that charged my card and was marked completed, but this location was closed when I arrived. I understand that they can’t be open forever, but I was surprised that the app still allowed and charged for an order at a closed restaurant. The lack of transparency was frustrating.
Autumn Williams
This is the second time now they have gave my straight just toasted bread with my chickens strips and fry’s and they had to ask me multiple time what my order was we waited over 10 minutes to even receive are food and we were the only people in line
Izzy Robbins
they were very rude. one teenager was on their phone with a headphone in while taking my order. they didnt give me any dipping sauce when the 4 piece comes with gravy as a dipping sauce. looks like these people dont care about their job.
Atmosphere: 1
Food: 1
Service: 1
Beertown Comedy
Always amazing and so very helpful. Love the people that work here and manage this store, they do right by their customers.
Atmosphere: 5
Food: 5
Service: 5
Dave Steckler
It's a DQ. You know the drill. Mediocre deep fried stuff. Good-enough burgers. Very good soft serve ice cream, Blizzards, etc.
Atmosphere: 3
Food: 3
Service: 5
offbounded
If you’re wondering why your sales are really bad after 10 o’clock I will talk to your staff and find out why they’re turning the lights off to make it appear as if you’re closed
Luke Light
I ordered DoorDash with extra MUSTARD!!!! But I got someone else’s food with no MUSTARD!!! Why bro ts pmo. Now Gretchen G has my MUSTARD!!! and all I’m left with is some stinking cheeseburgers with no MUSTARD!!!
Atmosphere: 1
Food: 1
Service: 1
Susyn Mckinley
About a month ago I ordered a burger, fries, and soft drink.. But when I went to get my food they said they were out of "all of that". Unfortunately, I decided to give this place another try tonight. We waited over 30 minutes in the drive through and then did not get our entire order. When we let them know they said they were "out of the rest of the order".
Don’t even bother going here. I live right next to it so I go here often to get a quick bite and every single time I go they mess up my order and I wish I was over exaggerating. They are so stingy with the fry sauce. I just went and asked for a chicken strip basked and I got potatos ? How hard is it to make food and we are the only ones in line. 5 people working and it takes over 10 minutes to get food absolutely ridiculous I would talk to the district manager if I could because the service is the absolute worst in all of bend . I would give zero stars if I could because 9 time out of 10 they will mess up your food !
Atmosphere: 1
Food: 1
Service: 1
Nate Pardo (DonkeyNate28)
This place is TERRIBLE. Absolutely awful everytime I've been there. First time I went, the line was super long. We didnt know why but just dealed with it. We were waiting for 45+ mins and when we got up to order, they were braindead and were convinced they didn't have pepsi after we ordered pepsi. Second time, we walked in and there were people walking around in the back doing absolutely nothing. We waited for help but nobody came. We asked one of the workers in the back and he said he would go find somebody. NOBODY CAME. Then finally, a guy came out after 20 min and it was his first day. He was the only one who knew how to do anything and was very frustrated with all his co workers. The third and most recent, we walked in and again nobody was there. There was nobody in sight. Then after 10 mins, 2 guys walked in from outside and started yelling at us about how they needed mandatory breaks. We left. I hate this store more than anywhere and will never go back again.
Atmosphere: 1
Food: 1
Service: 1
K S
Update; spent all day trying to call the store. No one answers. Stop by on the way home from work around 9 to find the store "closed" again. Even though I could hear people in the store having a party in the back. DQ, do you know your employees milk the clock & steal from your customers?
Placed an online order at 9:30p, tried to pickup at 9:45 but staff decided they didn't want to work. Didn't answer their call box or come to the window. Just stared at me from inside. Tried calling and they just kept hanging up on me.
Service: 1
John L
Cold fries, no ice tea (who doesn’t sell ice tea!) Chicken strips were small
Atmosphere: 3
Food: 1
Service: 3
Ginnyann Fillmore
I took my grandkids in for a late lunch today. I was happy with how we were greeted and the PIC did a great job taking our order. We sat down and as we waited for our food, my grandkids and the other young man we had with us were commenting on how many potty words the employees, including the PIC were using. I did get up and asked them to stop, but they did not. I am an adult and can ignore that, but I do not expect to hear that kind of language in a business where kids are welcomed. I wish we would have not stopped there to eat, it was embarrassing.
To clairify, the staff did absolutely amazing. The shift manager, the cooks, everyone was great. The food was the freshest I have ever had from a DQ.
The problem is caused by the owner, I know this for a fact as I also own my own business and everything I saw this crew dealing with came back to an owner who is cheap and incapable. They need too increase this crews labor hours so they can have atleast one more person on shift on Sundays during lunch rush, I get that its not a major lunch rush but it was absolutely crazy watching what these three people had to deal with while my family and I were there. Just having a third person to work front counter would have freed up the shift manager to bounce between make tables, registers, drive through and sorting out the list of faults with the equipment he was battling. If they won't increase the labor hours then the franchise owner or district manager needs to put on some gloves and get to work themselves. It is absolutely absurd what this crew was dealing with, it is absolutely 100% abusive what they are being put through.
They were horrendously understaffed, had three people during a lunch rush coupled with several pieces of dysfunctional equipment.
The soda machine was down, the staff told us it had been down for several days, they even got us soda from the drive through machine, asked us how much ice we wanted and they got it right. I even checked and it was plugged in, had power, pumps worked, even dispensed water. The machine itself was just dysfunctional and its a shame its taken the ownership this long to have it addressed.
The point of sale system was extreamley slow and glitchy which isn't caused by the machine itself its caused by the internet connection. Almost seemed as if this store is operating on T-Mobile or version wireless internet. The shift manager pleaded with it several times, was clearly dealing with this for some time. You don't start talking, pleading and begging to store equipment until its put you through the ringer for a few solid hours straight, its human nature, we've all been there.
The store was impeccably clean, the staff was highly active on cleaning this store. They even ended up rather busy on a sunday yet they brought our food to us, they cleaned tables, chairs and the floor very actively.
The shift manager was clearly very stressed, at one point he became a bit irritable towards his staff but very quickly got his emotions under control and then continued working finishing tasks and helping his crew the best he could.
All in all it was very impressive to see how well this crew was working in such a dysfunctional store, the sheer amount of extra work caused by so many dysfunctional pieces of equipment and the fact they were able to handle it with a healthy stride is way beyond commendable. They were not just dealt a hand of garbage, they are absolutely being taken advantage if by the owners of this location and the owners need to step up and be proactive with this location because they do not realize how sturdy and resiliant the crew is and all the ownership is doing is driving them to hate working for them.
Atmosphere: 5
Food: 5
Service: 5
Busiest location.
Corporate level is TRYING to kill this store. ...,
If you want this place to stay, stick to the drive-thru, (for Bend's sake, please!)
They put a competent guy in charge, but it's killing him doing everyone's jobs; corporate then refuses to do a staff restructuring to fix team cohesion for this (the busiest) location in Bend, Oregon.
For years.
Atmosphere: 2
Food: 4
Service: 3
Wish I could review the food, but the store was closed when I got there. The hours are marked 10am to midnight online and in the app; I put in a mobile order that charged my card and was marked completed, but this location was closed when I arrived. I understand that they can’t be open forever, but I was surprised that the app still allowed and charged for an order at a closed restaurant. The lack of transparency was frustrating.
This is the second time now they have gave my straight just toasted bread with my chickens strips and fry’s and they had to ask me multiple time what my order was we waited over 10 minutes to even receive are food and we were the only people in line
they were very rude. one teenager was on their phone with a headphone in while taking my order. they didnt give me any dipping sauce when the 4 piece comes with gravy as a dipping sauce. looks like these people dont care about their job.
Atmosphere: 1
Food: 1
Service: 1
Always amazing and so very helpful. Love the people that work here and manage this store, they do right by their customers.
Atmosphere: 5
Food: 5
Service: 5
It's a DQ. You know the drill. Mediocre deep fried stuff. Good-enough burgers. Very good soft serve ice cream, Blizzards, etc.
Atmosphere: 3
Food: 3
Service: 5
If you’re wondering why your sales are really bad after 10 o’clock I will talk to your staff and find out why they’re turning the lights off to make it appear as if you’re closed
I ordered DoorDash with extra MUSTARD!!!! But I got someone else’s food with no MUSTARD!!! Why bro ts pmo. Now Gretchen G has my MUSTARD!!! and all I’m left with is some stinking cheeseburgers with no MUSTARD!!!
Atmosphere: 1
Food: 1
Service: 1
About a month ago I ordered a burger, fries, and soft drink.. But when I went to get my food they said they were out of "all of that". Unfortunately, I decided to give this place another try tonight. We waited over 30 minutes in the drive through and then did not get our entire order. When we let them know they said they were "out of the rest of the order".
Food: 3
Service: 1
Restaurantji Recommends
Don’t even bother going here. I live right next to it so I go here often to get a quick bite and every single time I go they mess up my order and I wish I was over exaggerating. They are so stingy with the fry sauce. I just went and asked for a chicken strip basked and I got potatos ? How hard is it to make food and we are the only ones in line. 5 people working and it takes over 10 minutes to get food absolutely ridiculous I would talk to the district manager if I could because the service is the absolute worst in all of bend . I would give zero stars if I could because 9 time out of 10 they will mess up your food !
Atmosphere: 1
Food: 1
Service: 1
This place is TERRIBLE. Absolutely awful everytime I've been there. First time I went, the line was super long. We didnt know why but just dealed with it. We were waiting for 45+ mins and when we got up to order, they were braindead and were convinced they didn't have pepsi after we ordered pepsi. Second time, we walked in and there were people walking around in the back doing absolutely nothing. We waited for help but nobody came. We asked one of the workers in the back and he said he would go find somebody. NOBODY CAME. Then finally, a guy came out after 20 min and it was his first day. He was the only one who knew how to do anything and was very frustrated with all his co workers. The third and most recent, we walked in and again nobody was there. There was nobody in sight. Then after 10 mins, 2 guys walked in from outside and started yelling at us about how they needed mandatory breaks. We left. I hate this store more than anywhere and will never go back again.
Atmosphere: 1
Food: 1
Service: 1
Update; spent all day trying to call the store. No one answers. Stop by on the way home from work around 9 to find the store "closed" again. Even though I could hear people in the store having a party in the back. DQ, do you know your employees milk the clock & steal from your customers?
Placed an online order at 9:30p, tried to pickup at 9:45 but staff decided they didn't want to work. Didn't answer their call box or come to the window. Just stared at me from inside. Tried calling and they just kept hanging up on me.
Service: 1
Cold fries, no ice tea (who doesn’t sell ice tea!)
Chicken strips were small
Atmosphere: 3
Food: 1
Service: 3
I took my grandkids in for a late lunch today. I was happy with how we were greeted and the PIC did a great job taking our order. We sat down and as we waited for our food, my grandkids and the other young man we had with us were commenting on how many potty words the employees, including the PIC were using. I did get up and asked them to stop, but they did not. I am an adult and can ignore that, but I do not expect to hear that kind of language in a business where kids are welcomed. I wish we would have not stopped there to eat, it was embarrassing.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Chicken Strips
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