This Burgerville is one of my favorites among other BVs.
Dixie White
We went to Burgerville specifically for national burger day for the $1.99 cheeseburgers. We knew that it would be busy (to be expected) but the level of chaos, disorganization, and rudeness was outrageous. We could see that the staff in the back was working tirelessly to get everything out as fast as possible but the front of counter staff (specifically Emily) was disrespectful and dysfunctional in facilitating orders between dine in, takeout, mobile orders, and delivery services. After waiting patiently for nearly an hour for dine in, I went to the front of the counter to ask for a refund so we could go elsewhere for dinner. Emily told me that she had an entire line of people she needed to take care of prior to me, regardless of being dine in or waiting an excessive amount of time. I made loud comment about waiting for so long and still having to wait longer to get a refund to which Emily responded with “Well other people have been waiting for over two hours”. I think that speaks to the poor planning, communications and execution on her end, which was not my problem. I completely understand how stressful working on such a busy day can be but there seems to be such a lack of preparation or set organization for what is known to be a very popular day. The food was good as normal and the young girl from the back was very kind and apologetic for the wait. Overall good experience, minus our interactions with Emily.
Amanda Vellinga
Great food, great customer service.
Dylan Ybarra
I should've ate at home. Food was greasier than a Tijuana truck stop. Service was friendly but they forgot items. Unsalted fries and child sized burger. Spend your money elsewhere. Apologies to the owner in advance.
Fred Goolsby
I've been hearing about this brand for years. Finally was near one. It did not disappoint.
ArchBlade7777
Amazing food, friendly staff, clean and pleasant restaurant. One of our favorite places to eat!
Jason Ideker
Make sure to check your bag for all items! Notorious for leaving things out. Really delicious food - but very expensive.
Atmosphere: 3
Food: 4
Service: 3
Carl Kitsmiller
Door dash order was canceled out for some reason, I'm sure doordash is responsible as well, but having a policy of canceling orders isn't a way of keeping customers. Food came soggy and nasty when it finally arrived.
Atmosphere: 1
Food: 1
Service: 1
Sherri Pattee
I love Burgerville! I wish there was one in Bend, Oregon!
To the morning crew on 10/25/24...thank you! The food was good and the service was better. My husband and I really appreciated the service with a smile, it made our morning better. Awesome job!
Atmosphere: 5
Food: 5
Service: 5
John Wilson
I've been a burgerville fan for 40. Haven't been to one for 8 or 9 years. I got half pound colossal cheeseburger. It was awful,same poor quality as the other fast food places. And it was almost $11.
Atmosphere: 3
Food: 2
Service: 4
Brianna Coughlin
If I have to buy ranch at least have the decency to put it in the bag at least half of the time.
Food: 5
Service: 2
Doug S
The food is OK, but they really need to stop asking customers for tips and shoving that dirty card reader held together with duct tape in your face. It is a fast food establishment with counter/window service, so there is no need for a tip. The fact that corporate ownership even allows it boggles my mind. I suspect they are losing customers because of it. The McDonald’s that is literally across the street tastes just as good, is more consistent in service and quality, and doesn’t ask for tips. You’re a burger flipper, dude. If you want tips, go wait tables.
Atmosphere: 2
Food: 2
Service: 2
Paul Combs
The biscuit & gravy I got...needed more biscuit & gravy! Im not asking to get something for nothing. But for the money...it could have been more than what I got.
This Burgerville is one of my favorites among other BVs.
We went to Burgerville specifically for national burger day for the $1.99 cheeseburgers. We knew that it would be busy (to be expected) but the level of chaos, disorganization, and rudeness was outrageous. We could see that the staff in the back was working tirelessly to get everything out as fast as possible but the front of counter staff (specifically Emily) was disrespectful and dysfunctional in facilitating orders between dine in, takeout, mobile orders, and delivery services. After waiting patiently for nearly an hour for dine in, I went to the front of the counter to ask for a refund so we could go elsewhere for dinner. Emily told me that she had an entire line of people she needed to take care of prior to me, regardless of being dine in or waiting an excessive amount of time. I made loud comment about waiting for so long and still having to wait longer to get a refund to which Emily responded with “Well other people have been waiting for over two hours”. I think that speaks to the poor planning, communications and execution on her end, which was not my problem. I completely understand how stressful working on such a busy day can be but there seems to be such a lack of preparation or set organization for what is known to be a very popular day. The food was good as normal and the young girl from the back was very kind and apologetic for the wait. Overall good experience, minus our interactions with Emily.
Great food, great customer service.
I should've ate at home. Food was greasier than a Tijuana truck stop. Service was friendly but they forgot items. Unsalted fries and child sized burger. Spend your money elsewhere. Apologies to the owner in advance.
I've been hearing about this brand for years. Finally was near one. It did not disappoint.
Amazing food, friendly staff, clean and pleasant restaurant. One of our favorite places to eat!
Make sure to check your bag for all items! Notorious for leaving things out. Really delicious food - but very expensive.
Atmosphere: 3
Food: 4
Service: 3
Door dash order was canceled out for some reason, I'm sure doordash is responsible as well, but having a policy of canceling orders isn't a way of keeping customers. Food came soggy and nasty when it finally arrived.
Atmosphere: 1
Food: 1
Service: 1
I love Burgerville! I wish there was one in Bend, Oregon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Shortcake, Cheeseburger, Tartar Sauce, Sandwich, Salad, Pepper Bacon, Fish, Lemonade, Garlic Aioli, Hamburger, Halibut Sandwich, Bacon Burger, Waffley Fries, Double Cheeseburger, Fish and Chips, Truffle Fries, Colossal Burger
Everything was good. Customer service was on mark. It was very busy. Gluten-free and dairy-free options are appreciated!!!!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
To the morning crew on 10/25/24...thank you! The food was good and the service was better. My husband and I really appreciated the service with a smile, it made our morning better. Awesome job!
Atmosphere: 5
Food: 5
Service: 5
I've been a burgerville fan for 40. Haven't been to one for 8 or 9 years. I got half pound colossal cheeseburger. It was awful,same poor quality as the other fast food places. And it was almost $11.
Atmosphere: 3
Food: 2
Service: 4
If I have to buy ranch at least have the decency to put it in the bag at least half of the time.
Food: 5
Service: 2
The food is OK, but they really need to stop asking customers for tips and shoving that dirty card reader held together with duct tape in your face. It is a fast food establishment with counter/window service, so there is no need for a tip. The fact that corporate ownership even allows it boggles my mind. I suspect they are losing customers because of it. The McDonald’s that is literally across the street tastes just as good, is more consistent in service and quality, and doesn’t ask for tips. You’re a burger flipper, dude. If you want tips, go wait tables.
Atmosphere: 2
Food: 2
Service: 2
The biscuit & gravy I got...needed more biscuit & gravy! Im not asking to get something for nothing. But for the money...it could have been more than what I got.
Atmosphere: 5
Food: 3
Service: 5
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