After posting this review I got a call from Keri one of the managers. She apologized for my experience and explained the situation that the young kid was new and still learning. I appreciate her taking the time to reach out to me and try to rectify the situation. She told me I could come in and get my meal remade. I really appreciate her trying to make it right. Thank you for the good customer service despite the original experience. Thank you Keri!
Original review: Placed a mobile order for an American club and I added avocado. I got the meal with a drink and 2 cookies. When I got there nobody greeted me and the woman behind the counter was helping make a sandwich for another employee but didn’t even say welcome in. A young kid finally came over and asked me what I wanted. I told him I’m there for mobile pick up. Sandwich was wrapped on the counter by the register instead of in the mobile order area. He almost forgot my drink and when I got home I realized they forgot my cookies. They also forgot the avocado which I paid $2 more for. What’s the point of ordering what I want if these people can’t get it right. It wasn’t even busy nobody else was there. Terrible service and I’m only giving 2 stars cuz the sandwich was still good despite missing avocado.
Atmosphere: 4
Food: 4
Service: 4
Jennifer Clark
Very slow. I am here in person and they said they had 3 mobile orders ahead of me. I am the only one sitting in line waiting to order in the drive through and it is taking FOREVER. I guess if you don’t use a mobile app you are punished .
Derek Nesslin
They have olives
Atmosphere: 5
Food: 5
Service: 5
Joyce Babcock
The restaurant is dirty. Not busy dirty but not kept up dirty. We went Sunday night and Monday night. The same food was on the floor. Cobb webs dust. The napkins holder was gross.I cleaned most of it so I could pull napkins out.
Atmosphere: 3
Food: 4
Service: 4
Bodine KRB
Only giving 2 stars because our sandwiches were good.
Placed an online order that was supposed to be ready at 720pm, was not ready until 745pm. Only TWO people working on a Friday night, neither were very fast or very enthusiastic. Two couples in front of me and it took the whole 25 minutes I was waiting for the couple in the front of the line to be done. It's not for a lack of business, drive through had 3 cars in it, the line behind me was backed up to the door and online orders were coming in, part of reason why it was taking so long. They used to number our sandwiches in accordance with the number on the receipt so when we got home we knew which sandwich was which, now they do not so I have to open each one to and try to figure out by the topping which one is which.
Additionally, it's a Friday night and they were out of toppings and sauces for my order. Why would you be out of things going into the weekend? It's literally a store right off the freeway, tons of business. It's never empty in there.
I feel bad for the staff, no supervision, no one couching and helping them improve, and a bunch of angry frustrated guests. Our kids are in high school, and several of their friends say it's a horrible place to work, no one stays long.
These all seem like management issues. I never see anyone in there that looks to be in change. There used to be a supervisor gentleman there a couple years back and it was well staffed, and things went quickly. Has been declining ever since I stopped seeing him there......
I had a brief interaction a few years back with the district manager, she had an absolutely horrible attitude! Like she was too busy to deal with anything.
Atmosphere: 2
Food: 3
Service: 1
Dawson Beck
So so slow and they don’t care how long you stand in line, they keep visiting with co workers wile I stand in line.
Atmosphere: 1
Food: 1
Service: 1
Mike
ordered a Sandwich here specifically to use the wifi briefly. The employee refused to provide the wifi code and was rude.
Atmosphere: 1
Food: 1
Service: 1
ALOK SHARMA
I’m going in this place from last 5 or 6 months it was good but from last two months i palce my order online and go to pick my order it’s not ready every single time . It shows ready in my app but when i am over there to pick it not ready. The guy over there is slow and keep talking.it takes me 20 minutes after it shows ready. After that i get this sandwich
Sage
Went in for lunch and was instantly greeted at the door, service was wonderful and cheerful. One of the employees named Brian was exceptionally polite and attentive, also had a great attitude. Makes making sandwhiches fun!
Atmosphere: 5
Food: 4
Service: 5
Honey Bunny97
I don’t know if he was new, but there was a kid making sandwiches yesterday and it took us over 40 minutes to wait for him to finish two sandwiches for a mobile order, and then make our three sandwiches. It was not busy and I’ve worked in customer service for years and I always try to be patient but Seeing him work all by himself while one of the women was out smoking and the guy running the drive-through was no help at all and equally slow at checking us out. I doubt I will be coming back for a while.
I stopped here several times in a week it’s a clean location and vegetables are fresh all the time, but this week employees are changed and vegetables are super could and salad bowls does have ice on it even vegetables are not fresh
Isabella May
terrible service workers are extremely rude and act as if they don’t have the time to do their job. We put in a mobile order and it wasn’t done 20+ minutes after the time it was supposed to be and supposedly was done.
Caitlin Broome
I came in during a rush this afternoon and I thought my order was complicated but Keri really helped me get it all together. Fast, friendly, and food was good. I WILL be going back very soon! Thanks again
pam lynch
I want there tonight to get 3 meals of the day and there was 3 women working 2 of which were so busy talking to each other that one of them burnt herself and the third lady took My order and even then the service was very slow 😟😟
Bailey
Me and my grandma went today, the workers were rude, non listening and just overall the service was bad, they wouldn’t pay attention to what you were ordering. And they were rude to everyone. The lobby was gross along with their restroom
Edited:
After posting this review I got a call from Keri one of the managers. She apologized for my experience and explained the situation that the young kid was new and still learning. I appreciate her taking the time to reach out to me and try to rectify the situation. She told me I could come in and get my meal remade. I really appreciate her trying to make it right. Thank you for the good customer service despite the original experience. Thank you Keri!
Original review:
Placed a mobile order for an American club and I added avocado. I got the meal with a drink and 2 cookies. When I got there nobody greeted me and the woman behind the counter was helping make a sandwich for another employee but didn’t even say welcome in. A young kid finally came over and asked me what I wanted. I told him I’m there for mobile pick up. Sandwich was wrapped on the counter by the register instead of in the mobile order area. He almost forgot my drink and when I got home I realized they forgot my cookies. They also forgot the avocado which I paid $2 more for. What’s the point of ordering what I want if these people can’t get it right. It wasn’t even busy nobody else was there. Terrible service and I’m only giving 2 stars cuz the sandwich was still good despite missing avocado.
Atmosphere: 4
Food: 4
Service: 4
Very slow. I am here in person and they said they had 3 mobile orders ahead of me. I am the only one sitting in line waiting to order in the drive through and it is taking FOREVER. I guess if you don’t use a mobile app you are punished .
They have olives
Atmosphere: 5
Food: 5
Service: 5
The restaurant is dirty. Not busy dirty but not kept up dirty. We went Sunday night and Monday night. The same food was on the floor. Cobb webs dust. The napkins holder was gross.I cleaned most of it so I could pull napkins out.
Atmosphere: 3
Food: 4
Service: 4
Only giving 2 stars because our sandwiches were good.
Placed an online order that was supposed to be ready at 720pm, was not ready until 745pm. Only TWO people working on a Friday night, neither were very fast or very enthusiastic. Two couples in front of me and it took the whole 25 minutes I was waiting for the couple in the front of the line to be done. It's not for a lack of business, drive through had 3 cars in it, the line behind me was backed up to the door and online orders were coming in, part of reason why it was taking so long. They used to number our sandwiches in accordance with the number on the receipt so when we got home we knew which sandwich was which, now they do not so I have to open each one to and try to figure out by the topping which one is which.
Additionally, it's a Friday night and they were out of toppings and sauces for my order. Why would you be out of things going into the weekend? It's literally a store right off the freeway, tons of business. It's never empty in there.
I feel bad for the staff, no supervision, no one couching and helping them improve, and a bunch of angry frustrated guests. Our kids are in high school, and several of their friends say it's a horrible place to work, no one stays long.
These all seem like management issues. I never see anyone in there that looks to be in change. There used to be a supervisor gentleman there a couple years back and it was well staffed, and things went quickly. Has been declining ever since I stopped seeing him there......
I had a brief interaction a few years back with the district manager, she had an absolutely horrible attitude! Like she was too busy to deal with anything.
Atmosphere: 2
Food: 3
Service: 1
So so slow and they don’t care how long you stand in line, they keep visiting with co workers wile I stand in line.
Atmosphere: 1
Food: 1
Service: 1
ordered a Sandwich here specifically to use the wifi briefly. The employee refused to provide the wifi code and was rude.
Atmosphere: 1
Food: 1
Service: 1
I’m going in this place from last 5 or 6 months it was good but from last two months i palce my order online and go to pick my order it’s not ready every single time . It shows ready in my app but when i am over there to pick it not ready. The guy over there is slow and keep talking.it takes me 20 minutes after it shows ready. After that i get this sandwich
Went in for lunch and was instantly greeted at the door, service was wonderful and cheerful. One of the employees named Brian was exceptionally polite and attentive, also had a great attitude. Makes making sandwhiches fun!
Atmosphere: 5
Food: 4
Service: 5
I don’t know if he was new, but there was a kid making sandwiches yesterday and it took us over 40 minutes to wait for him to finish two sandwiches for a mobile order, and then make our three sandwiches. It was not busy and I’ve worked in customer service for years and I always try to be patient but Seeing him work all by himself while one of the women was out smoking and the guy running the drive-through was no help at all and equally slow at checking us out. I doubt I will be coming back for a while.
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I stopped here several times in a week it’s a clean location and vegetables are fresh all the time, but this week employees are changed and vegetables are super could and salad bowls does have ice on it even vegetables are not fresh
terrible service workers are extremely rude and act as if they don’t have the time to do their job. We put in a mobile order and it wasn’t done 20+ minutes after the time it was supposed to be and supposedly was done.
I came in during a rush this afternoon and I thought my order was complicated but Keri really helped me get it all together. Fast, friendly, and food was good. I WILL be going back very soon! Thanks again
I want there tonight to get 3 meals of the day and there was 3 women working 2 of which were so busy talking to each other that one of them burnt herself and the third lady took My order and even then the service was very slow 😟😟
Me and my grandma went today, the workers were rude, non listening and just overall the service was bad, they wouldn’t pay attention to what you were ordering. And they were rude to everyone. The lobby was gross along with their restroom
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