Arby's

3865 W 11th Ave, Eugene
(541) 484-1860

Recent Reviews

Nina DeVaul

Be careful with the app! It does not give you the discounts you are offered! I got charged twice when the girl told I didn't get the promotion from app. She said as a manager she would cancel my online order and she'd give me the discount. She did not give me the discount and she did not cancel my order. I paid $35+ for an order. They first offered me another order which I was not happy about. But when I got there she refunded my money after talking to the top manager. So make sure you go to the top if the app screws you on its promised discounts!Oh but now there's more I told her I would take the roast beef with bacon but I'd pay for it. I was assuming she took the cost of the sandwich out of the money she refunded me of $13+change. So I got to work and realized there was no bacon on my sandwich which I told her I would pay for! I called twice and was hung up on. They picked up the phone on the 3rd phone call. I told her there was no bacon on my sandwich! She told me to come back and they would fix it. I told her I can't I'm at work. She exclaimed sarcastically "Well, what do you want me to do about it!". I said I want a refund or them to make it right, I paid for a sandwich with bacon! She proceeded to tell me she gave that sandwich for free! Well, why did I not get my $17.95 back? So, when it comes down to it I paid $22 and I got screwed! I don't care what the receipt I gave you said. That was what I was supposed to pay originally with the discount in the app I did not get! But you pulled out $17.95. You have too many managers and they don't get it. I will never use business with this Arby's location again or their app. And this post will remain until they make it right!

Food: 1

Service: 1

C Rich

The fish sandwich was very dry and the cheese tasted like

Atmosphere: 2

Food: 2

Service: 2

jen-e merriman

Ran through the drive through on my way homeParking: Easy parking outside of store

Atmosphere: 2

Food: 5

Service: 5

Dane Ferguson

Usually a nice place to eat, but when I saw the sauce area, loads of ants. Nasty.

Atmosphere: 3

Food: 5

Service: 5

Derek Bowen

Got drive through. Food was great and fast.

Atmosphere: 4

Food: 5

Service: 5

William Lovell

I love their roast beef and

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef

Trish Guthrie

I had a hankering for a fish sammich and Arby’s has their 2/$6. It hit the spot, but I had to run inside to get my food, which isn’t a problem, but it stunk in there so bad. They need a whole new update, BADLY!! It smelled disgusting, old, musty… just yuck. I hope someone sees this that needs to see it and do something, anything. Even Febreeze would help lol

Atmosphere: 1

Food: 5

Service: 5

Recommended dishes: Arby's Signature Sandwiches, Curly Fries

Becky Burnett

Seriously you guys?! Do better!We went to this location yesterday for lunch.Our half pound roast beef sandwich with cheese had about a teaspoon of cheese sauce on it and the large fry was a medium at best. We definitely got the very end of a batch.To many other places to eat for this kind of disappointment.

Food: 3

Service: 4

Chuck deSully

I haven't been to Arby's for a while so I'll comment on the service being great with the time I went through the drive thru. The brisquette sandwich was good, a little fatty for my taste. I guess I'll have to experiment with the selections.

Food: 3

Service: 5

Joseph Rutledge Frazier, III

She had Arby’s roast beef classic. I had chicken steps. She loves Arby’s sauce and said it was perfect. The chicken strips were a cut above the norm.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Dip, Roast Beef, Curly Fries

Mark Vehslage

Can’t believe how little meat and cheese were n my sandwich. Tasted good but way too little meat.

Atmosphere: 5

Food: 2

Service: 5

Vanessa Mcmurrian

Staff is very friendly, food is always hot and what I ordered. Try their chocolate chip salted caramel cookies!! ?

Atmosphere: 5

Food: 4

Service: 5

Kimberlee Varkett

They asked me to move forward to keep their drive time down.Nobody was behind me.Always cheating the system lolFood is good.Service was very slow.

Atmosphere: 1

Food: 4

Service: 2

Ninette Scott

The people working here are so courteous and caring. Always patient when I let my 6 yr old grandson order. Great service.

Atmosphere: 5

Food: 5

Service: 5

Johnny Soule

Everytime I've gone there they've screwed up my order. Place is ghetto as hell. People are rude. Put something better there or fire them all and start over.

Atmosphere: 1

Food: 5

Service: 1

Load More