Got a breakfast burrito and take one bite had some egg shells in it and I spit it out...second and third bite also has eggshells! Went back to drive through and ask for replacement and they refused and they try to charge me again! And I left without getting anything! Worst customer service ever!
Food: 1
Service: 1
Ben Yoder
Fun times nice shop
Atmosphere: 5
Food: 5
Service: 5
Matthew Agerter
I'm going to have to downgrade my previous review. Burrito Boy consistently has the worst wait I have ever experienced in a fast food line. There was NO ONE in the restaurant and NO ONE in the drive through line (at 5pm on a Saturday, ouch). The person working the window walked away for a long time, so after I watched the guy make my burrito, it sat there for several minutes while he just kept looking at me. HAND ME MY DAMN FOOD! Also, it's shameful that you still use STYROFOAM containers in 2024.
We tried the fish boy burrito, the chicken soft taco, and beef soft taco. The food was really good, way better than a Taco Bell!!! Service was great and the inside of the restaurant is actually very nice, not like a typical fast food place at all.
Kid-friendliness: Highchair available
Atmosphere: 5
Food: 5
Service: 5
Henry Verville
Crisp shredded beef tacos feed my belly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Boy Burrito
Christopher Bucklew
Rude staff, no manager, and no refunds allowed for any reason. It's like Lord of the Flies at this place both figuratively and literally.
I've been eating at this establishment for about 10 years now. I have always appreciated their quality and reasonable prices. A recent experience at their restaurant has changed my perspective.
The drive-thru was backed up to the street and there was a parking spot so I decided to order inside. When I got inside there was a line to the door and the place was buzzing with flies. There were 5 people in front of me and it took about 30 minutes for me to get to the counter. I was being harassed by flies the entire time I waited.
I made my order: a shrimp burrito with guacamole and a bottle of sprite. With the included tip I paid over $15. The cashier told me it would be about 10 minutes so I sat down to wait. After about 20 minutes I noticed that people were coming in, ordering, and getting their food almost right away. People who I watched walk in after me and order were leaving with their food. I approached the cashier to inquire about my order.
I stood at the counter for 10 minutes while the cashier took orders and ignored me. I think she thought that I was a food delivery driver. After 10 minutes someone walked up and told her that they got the wrong burrito. The cashier asked who ordered the shrimp burrito and I raised my hand. The cashier looked annoyed.
At this point I had been waiting for over an hour. I told the cashier that I would just like to refund my order and be on my way. I have been dissatisfied with service at other fast food places in the past and they have always refunded my order, especially in cases where I didn't receive my food.
The cashier did not acknowledge the mistake. She did not apologize. She told me that there are no refunds and asked if I wanted the burrito. I declined. I later found out that she was not being honest: Burrito Boy does allow refunds but needs a manager's approval. It's just not possible when there ARE NO MANAGERS AT ANY OF THE STORES.
I asked to speak to a manager and the employee said that there wasn't a manager; that I would need to email corporate with my complaint but SHE DIDNT KNOW THE EMAIL.
Customer service and sanitation has apparently taken a back seat to profits. I will not be eating here again.
Atmosphere: 1
Food: 3
Service: 1
Taylor Jenkins
Very busy but very good.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Golden Boy Burrito
Tia Miller
Been purchasing enchilada bowl with chicken, sub rice for beans, keep the chips for years. New Manager and now they charge extra for substituting rice for beans. Buyer beware! I've never left a negative review but something has changed there.
Food: 5
Service: 1
Christopher warren
I would give a 10/5 stars for my favorite BYO burrito chili verde no veg burrito IF THEY WOULD ONLY BEING BACK THE HABENERO SALSA!!! Please! We’ll pay extra for it. We’ll start a gofundme to pay for it.
One fantastic breakfast burrito. I chose the sausage and was very happy with my choice. The staff was very friendly. Homemade salsa. The salsa rojo has a very nice kick. I'll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Justin David
Nothing fancy. Pretty typical Mexican food. Not very authentic.
Food: 2
Service: 3
Boymer F
This was $8.25. I recommend the Taco Bell on Oak Patch.
Got a breakfast burrito and take one bite had some egg shells in it and I spit it out...second and third bite also has eggshells!
Went back to drive through and ask for replacement and they refused and they try to charge me again! And I left without getting anything!
Worst customer service ever!
Food: 1
Service: 1
Fun times nice shop
Atmosphere: 5
Food: 5
Service: 5
I'm going to have to downgrade my previous review. Burrito Boy consistently has the worst wait I have ever experienced in a fast food line. There was NO ONE in the restaurant and NO ONE in the drive through line (at 5pm on a Saturday, ouch). The person working the window walked away for a long time, so after I watched the guy make my burrito, it sat there for several minutes while he just kept looking at me. HAND ME MY DAMN FOOD! Also, it's shameful that you still use STYROFOAM containers in 2024.
Atmosphere: 1
Food: 5
Service: 1
So delicious!
Kid-friendliness: Lots for kiddos to enjoy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shredded Beef Wet Burrito, Breakfast Burrito
We tried the fish boy burrito, the chicken soft taco, and beef soft taco. The food was really good, way better than a Taco Bell!!! Service was great and the inside of the restaurant is actually very nice, not like a typical fast food place at all.
Kid-friendliness: Highchair available
Atmosphere: 5
Food: 5
Service: 5
Crisp shredded beef tacos feed my belly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Golden Boy Burrito
Rude staff, no manager, and no refunds allowed for any reason. It's like Lord of the Flies at this place both figuratively and literally.
I've been eating at this establishment for about 10 years now. I have always appreciated their quality and reasonable prices. A recent experience at their restaurant has changed my perspective.
The drive-thru was backed up to the street and there was a parking spot so I decided to order inside. When I got inside there was a line to the door and the place was buzzing with flies. There were 5 people in front of me and it took about 30 minutes for me to get to the counter. I was being harassed by flies the entire time I waited.
I made my order: a shrimp burrito with guacamole and a bottle of sprite. With the included tip I paid over $15. The cashier told me it would be about 10 minutes so I sat down to wait. After about 20 minutes I noticed that people were coming in, ordering, and getting their food almost right away. People who I watched walk in after me and order were leaving with their food. I approached the cashier to inquire about my order.
I stood at the counter for 10 minutes while the cashier took orders and ignored me. I think she thought that I was a food delivery driver. After 10 minutes someone walked up and told her that they got the wrong burrito. The cashier asked who ordered the shrimp burrito and I raised my hand. The cashier looked annoyed.
At this point I had been waiting for over an hour. I told the cashier that I would just like to refund my order and be on my way. I have been dissatisfied with service at other fast food places in the past and they have always refunded my order, especially in cases where I didn't receive my food.
The cashier did not acknowledge the mistake. She did not apologize. She told me that there are no refunds and asked if I wanted the burrito. I declined. I later found out that she was not being honest: Burrito Boy does allow refunds but needs a manager's approval. It's just not possible when there ARE NO MANAGERS AT ANY OF THE STORES.
I asked to speak to a manager and the employee said that there wasn't a manager; that I would need to email corporate with my complaint but SHE DIDNT KNOW THE EMAIL.
Customer service and sanitation has apparently taken a back seat to profits. I will not be eating here again.
Atmosphere: 1
Food: 3
Service: 1
Very busy but very good.
Atmosphere: 2
Food: 5
Service: 3
Recommended dishes: Golden Boy Burrito
Been purchasing enchilada bowl with chicken, sub rice for beans, keep the chips for years. New Manager and now they charge extra for substituting rice for beans. Buyer beware! I've never left a negative review but something has changed there.
Food: 5
Service: 1
I would give a 10/5 stars for my favorite BYO burrito chili verde no veg burrito IF THEY WOULD ONLY BEING BACK THE HABENERO SALSA!!! Please! We’ll pay extra for it. We’ll start a gofundme to pay for it.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Sauce
Restaurantji Recommends
They just gave my dog an entire pint of chicken for free. Awesome Folks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wet Steak Burrito
Golden boy Burrito is awesome, especially with an horchata or jamaica!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Wet Steak Burrito, Carne Asada Fries
One fantastic breakfast burrito. I chose the sausage and was very happy with my choice. The staff was very friendly. Homemade salsa. The salsa rojo has a very nice kick. I'll definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Nothing fancy. Pretty typical Mexican food. Not very authentic.
Food: 2
Service: 3
This was $8.25. I recommend the Taco Bell on Oak Patch.
Atmosphere: 1
Food: 1
Service: 3
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