Everyone there is very nice & accommodating. Food is always spot on delicious!♡
Atmosphere: 5
Food: 5
Service: 5
Courtney Emmons
Delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Boy Burrito, Burrito
Mack Riley
I won't be returning to this location, I sat in the drive-thru for over a minute with no response, parked and went inside, and the ladies inside were merrily continuing their conversations instead of their service job; ignoring my family n' I.
Great food and will continue to be a happy consumer of their goods, just not at this location.
Atmosphere: 3
Food: 4
Service: 1
Keya Gal
We used to love Burrito Boy, but this location at Valley River Dr. keeps disappointing us. When we order, it's for a family of 5, and 3 of them are teenagers who can pack it in. I understand that drive-throughs can get stuff wrong on occasion, but literally the last 3 times we've bought food from this restaurant, they get it wrong. They put sour cream on a burrito that we asked for NO sour cream, so of course my son wouldn't eat it. They missed a couple of items that we ordered, etc. I get it. This happens. They are having to go so fast to get the orders out to the drivethrough that they miss stuff. The problem is that they take offense if you let them know they messed up, We just want to get the food they missed or messed up so that my kids can eat dinner.
I'm always kind if I ever make the effort to get the food that was messed up or missing. I've only on 3 occasions called them back. The first time, they said just let us know the next time you come through, and we will give you a credit. The next time, they said they had to see the receipt and were quite rude about fixing their mess up. Well, this last time was BAD. My kid literally did not get any of his food. We were also missing 2 bags of chips, and they messed up my taco. I called to let them know that I'd like to just drive back to get the food that was missing, and they clarified what was missing again.
When I got there, I went inside to pick up the food, and the guy was extremely rude. He ignored me for a long time before coming over to give me the food. He then gave me the 2 items I posted pictures of, no toppings, and no chips. There should have been 2 fish tacos with the toppings on the side, just a regular crispy taco with regular toppings and 2 bags of chips. The guy tells me, "I remember I made them for you." I tell him, "Well, they didn't make it into my order." He says, 'I know I put them in there!" Multiole times I said I came back because we didn't get that food and just repeated "No, I put them in there."
This guy literally is telling me that I'm lying. I could not believe it! Like, I want to drive all the way back to get some free chips! Really?!!! I could not believe this guy was telling me I'm lying. My kid is at home waiting for his dinner, I skipped eating my food to run back to get my kid's food, and this guy tells me I'm lying! Like, I enjoy leaving my dinner with my family to go get some free chips! I asked again if he could please just give me the chips and the toppings for the fish tacos. I didn't even say anything about that nasty beef taco (it looked disgusting and clearly was missing all it's toppings) And this guy insists that he put the chips in my order. What the actual ....? This guy has doubled down on this idea that he remembers putting the chips in my order and doesn't want to give me the food I just drove back for! How utterly ridiculous!
I just want to get the food for my kids and go home. We rarely eat food out these days, and when we do, it's for the convenience because we are exhausted and don't feel like cooking. This was not convenient.
Anyways, the dude gives me one bag of chips, not 2,, and the toppings for the fish taco, after getting tired of me continuing to tell him that, in fact, we did not get the food he somehow remembers putting in my order, 1 sorry fish taco and that sorry beef "taco". I wasn’t going to argue anymore. I just couldn't believe he would treat a customer that way. I was shocked.
We will make sure to not go to this Burrito Boy on Valley River Dr. again. Whoever owns this franchise needs to train their workers about customer service. I was very upset to be treated that way. I do not appreciate being told that I'm lying.
Atmosphere: 1
Food: 1
Service: 1
Tim Vires
I ordered carne asada burrito 🌯 and chili Verda taco. The taco was amazing fresh great flavor should of got a couple more. The burrito on the other hand was terrible the meat was over cooked dry and crunchy beans were old and dry maybe the bottom of the pot. I've eaten there before they can do better I've had many good experiences just not this one
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Tacos
Larry Green
Great food at great prices, a full menu, good-sized meals, and excellent people, who provide prompt and courteous service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Burrito
Noneya Biness
Looks like another location is in my future. This location has a female cook that was absolutely gross in her kitchen behavior. She had attitude when I asked for my spinach and sausage in my breakfast burrito to be hot. She then proceeded to knock parts of my burrito filling into a grease catch tray on the griddle and then picked it back out and put it back into my burrito to be served to me.
I called the office and was talked over and down to and sarcastically told to just turn them into the health department by the "owner" or owner representative. The man that I talked to is named Victor.
I was recommended by another location to ask for my money back. I went back to do just that and this company proved that it doesn't care about the health and safety of their customers at all. I asked for my money back and was told that I wasn't allowed back due to complaints about food safety. They aggressively kick out customers that bring food safety to their attention.
Don't eat here ever. This place breeds illness and refuses to be accountable for their own responsibilities of providing a safe food establishment.
Atmosphere: 1
Food: 1
Service: 1
mikaela
Nothing is more depressing when you order a wet bean cheese and sour cream burrito and get this. Second time they have made my burrito wrong. No veggies!!!
Better than burrito amigos but not always consistent.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Breakfast Burrito
Camron Douglass
Burrito boy is good if you go to a different location. This location is more frequently making mistakes on orders than getting it right. The amount of times I’ve had a burrito entirely missing an ingredient or having the meat be under cooked you would have think I would have stopped eating there a long time ago.
Atmosphere: 1
Food: 1
Service: 2
Kevin Barrett
None of their locations are really known for their atmosphere, but their food is excellent!
Atmosphere: 3
Food: 5
Service: 5
Wyatt Spear
My 3 year old daughter loves this place. She gets the taquitos, my 1 year old son gets the inside of a baby burrito and we've never been disappointed.
Everyone there is very nice & accommodating. Food is always spot on delicious!♡
Atmosphere: 5
Food: 5
Service: 5
Delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Boy Burrito, Burrito
I won't be returning to this location, I sat in the drive-thru for over a minute with no response, parked and went inside, and the ladies inside were merrily continuing their conversations instead of their service job; ignoring my family n' I.
Great food and will continue to be a happy consumer of their goods, just not at this location.
Atmosphere: 3
Food: 4
Service: 1
We used to love Burrito Boy, but this location at Valley River Dr. keeps disappointing us.
When we order, it's for a family of 5, and 3 of them are teenagers who can pack it in. I understand that drive-throughs can get stuff wrong on occasion, but literally the last 3 times we've bought food from this restaurant, they get it wrong. They put sour cream on a burrito that we asked for NO sour cream, so of course my son wouldn't eat it. They missed a couple of items that we ordered, etc. I get it. This happens. They are having to go so fast to get the orders out to the drivethrough that they miss stuff. The problem is that they take offense if you let them know they messed up, We just want to get the food they missed or messed up so that my kids can eat dinner.
I'm always kind if I ever make the effort to get the food that was messed up or missing. I've only on 3 occasions called them back. The first time, they said just let us know the next time you come through, and we will give you a credit. The next time, they said they had to see the receipt and were quite rude about fixing their mess up. Well, this last time was BAD. My kid literally did not get any of his food. We were also missing 2 bags of chips, and they messed up my taco. I called to let them know that I'd like to just drive back to get the food that was missing, and they clarified what was missing again.
When I got there, I went inside to pick up the food, and the guy was extremely rude. He ignored me for a long time before coming over to give me the food. He then gave me the 2 items I posted pictures of, no toppings, and no chips. There should have been 2 fish tacos with the toppings on the side, just a regular crispy taco with regular toppings and 2 bags of chips. The guy tells me, "I remember I made them for you."
I tell him, "Well, they didn't make it into my order." He says, 'I know I put them in there!" Multiole times I said I came back because we didn't get that food and just repeated "No, I put them in there."
This guy literally is telling me that I'm lying. I could not believe it! Like, I want to drive all the way back to get some free chips! Really?!!! I could not believe this guy was telling me I'm lying. My kid is at home waiting for his dinner, I skipped eating my food to run back to get my kid's food, and this guy tells me I'm lying! Like, I enjoy leaving my dinner with my family to go get some free chips!
I asked again if he could please just give me the chips and the toppings for the fish tacos. I didn't even say anything about that nasty beef taco (it looked disgusting and clearly was missing all it's toppings) And this guy insists that he put the chips in my order. What the actual ....? This guy has doubled down on this idea that he remembers putting the chips in my order and doesn't want to give me the food I just drove back for! How utterly ridiculous!
I just want to get the food for my kids and go home. We rarely eat food out these days, and when we do, it's for the convenience because we are exhausted and don't feel like cooking. This was not convenient.
Anyways, the dude gives me one bag of chips, not 2,, and the toppings for the fish taco, after getting tired of me continuing to tell him that, in fact, we did not get the food he somehow remembers putting in my order, 1 sorry fish taco and that sorry beef "taco". I wasn’t going to argue anymore. I just couldn't believe he would treat a customer that way. I was shocked.
We will make sure to not go to this Burrito Boy on Valley River Dr. again. Whoever owns this franchise needs to train their workers about customer service. I was very upset to be treated that way. I do not appreciate being told that I'm lying.
Atmosphere: 1
Food: 1
Service: 1
I ordered carne asada burrito 🌯 and chili Verda taco. The taco was amazing fresh great flavor should of got a couple more. The burrito on the other hand was terrible the meat was over cooked dry and crunchy beans were old and dry maybe the bottom of the pot. I've eaten there before they can do better I've had many good experiences just not this one
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Tacos
Great food at great prices, a full menu, good-sized meals, and excellent people, who provide prompt and courteous service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Burrito
Looks like another location is in my future. This location has a female cook that was absolutely gross in her kitchen behavior. She had attitude when I asked for my spinach and sausage in my breakfast burrito to be hot. She then proceeded to knock parts of my burrito filling into a grease catch tray on the griddle and then picked it back out and put it back into my burrito to be served to me.
I called the office and was talked over and down to and sarcastically told to just turn them into the health department by the "owner" or owner representative. The man that I talked to is named Victor.
I was recommended by another location to ask for my money back. I went back to do just that and this company proved that it doesn't care about the health and safety of their customers at all. I asked for my money back and was told that I wasn't allowed back due to complaints about food safety. They aggressively kick out customers that bring food safety to their attention.
Don't eat here ever. This place breeds illness and refuses to be accountable for their own responsibilities of providing a safe food establishment.
Atmosphere: 1
Food: 1
Service: 1
Nothing is more depressing when you order a wet bean cheese and sour cream burrito and get this. Second time they have made my burrito wrong. No veggies!!!
Food: 1
Service: 1
Food poisoning. Won’t be back.
Carne asada burrito was all beans and rice.
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
Always good
Atmosphere: 5
Food: 5
Service: 5
Better than burrito amigos but not always consistent.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Breakfast Burrito
Burrito boy is good if you go to a different location. This location is more frequently making mistakes on orders than getting it right. The amount of times I’ve had a burrito entirely missing an ingredient or having the meat be under cooked you would have think I would have stopped eating there a long time ago.
Atmosphere: 1
Food: 1
Service: 2
None of their locations are really known for their atmosphere, but their food is excellent!
Atmosphere: 3
Food: 5
Service: 5
My 3 year old daughter loves this place. She gets the taquitos, my 1 year old son gets the inside of a baby burrito and we've never been disappointed.
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