This was my first time at Chipotle, I’m not even mad, I don’t write reviews but I need to be honest here.
I ordered a bowl and a burrito, I made it really clear to the server the burrito was not for me and needs to be vegan. I added vegan meat to it, and watched them do it, all good. Somehow when I was not looking steak was put into the vegan burrito. Found out while my friend was eating, weird ok.
The guac. Was clearly not fresh whatsoever, starting to go brown, but it’s whatever, still ordered it.
When I went to pay it was $36, so I had to ask for a receipt, and found I was overcharged. The manager came over and looked like she was having the worst day of her life, it looked like an excruciating task for her to refund me, and never acknowledged me.
Alright… I heard the chips here are great, well mine came extremely stale and severely over-salted, there’s no way this is the standard.
Annnnnd, the food was completely cold.
I genuinely never leave a review, and I’m not mad, but I work in the same industry, and I’m genuinely shocked by my experience. Lol. If you read this far, best to save your money, at least from this location. Maybe a different Chipotle has it figured out, but this one doesn’t.
Atmosphere: 3
Food: 1
Service: 1
Kacey Pellegrini
Food is okay, $20 for a bowl, I did have guacamole and a drink. Didn't agree with my stomach, for other it probably isn't a big deal.
Atmosphere: 3
Food: 3
Service: 3
Daniel Richmond
This is the best chipotle in the Eugene/Springfield area. I am a certified chipotle enthusiast and lover of chicken al pastor and this is the truth
Atmosphere: 5
Food: 5
Service: 5
P Pelican
Blonde girl always looks pissed and rolls her eyes. Worst customer service i've had in a while.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Mcdonough
The food is excellent and while sometimes stale depending on how recently prepared it is, it's overall quality is high. The costumer service is excellent and haven't had a bad experience yet (60k chipotle points for reference).
It is often very busy which leads to a mess and while not too terrible can be annoying.
The portions have decreased by a lot and fall short for what I want as an athlete.
Go to this chipotle instead of the other one.
Atmosphere: 3
Food: 5
Service: 5
James Wright
There's nothing better than a custom made warm fat burrito! And these guys CRUSH IT!!!
Rio Bett
I’m a chipotle addict
Atmosphere: 5
Food: 5
Service: 5
Thomas Waid
If you're wanting the best Chipotle this is the one you want to go to. Good people and fresh food. The chips are never stale and they have no problem getting out a fresh pan of cheese dip or meat if you don't want the bottom of a pan. They're friendly and the place has always been clean and fully stocked no matter how busy they are. Overall 10/10.
Atmosphere: 5
Food: 5
Service: 5
Mac Burg
To the hunchback blonde girl who never smiles, and always gives eye rolls.. please quit since they won't fire you for some reason. Such terrible customer service that it actually amazes me. Your life must be soooo hard.
DO NOT ONLINE ORDER WITH THE APP FROM THIS STORE. they have bungled 5 of my online orders now over the last year, they do not read your order and do not give you what you ask for. i always ask for double chicken and pay the extra money for it and they do not add it, they also will not add and sides that you order either.
Atmosphere: 1
Food: 1
Service: 1
B
The kids serving looked pretty tired. I felt bad for them.
Atmosphere: 5
Food: 5
Service: 4
Matthew Lillie
Good food, easy to track calories.
Atmosphere: 3
Food: 5
Service: 5
Rishi
Good food
Atmosphere: 5
Food: 5
Service: 5
Andrew Saputo
Food was real good but the service was poor. No engagement, abrupt and a bit rude.
This was my first time at Chipotle, I’m not even mad, I don’t write reviews but I need to be honest here.
I ordered a bowl and a burrito, I made it really clear to the server the burrito was not for me and needs to be vegan. I added vegan meat to it, and watched them do it, all good. Somehow when I was not looking steak was put into the vegan burrito. Found out while my friend was eating, weird ok.
The guac. Was clearly not fresh whatsoever, starting to go brown, but it’s whatever, still ordered it.
When I went to pay it was $36, so I had to ask for a receipt, and found I was overcharged. The manager came over and looked like she was having the worst day of her life, it looked like an excruciating task for her to refund me, and never acknowledged me.
Alright… I heard the chips here are great, well mine came extremely stale and severely over-salted, there’s no way this is the standard.
Annnnnd, the food was completely cold.
I genuinely never leave a review, and I’m not mad, but I work in the same industry, and I’m genuinely shocked by my experience. Lol. If you read this far, best to save your money, at least from this location. Maybe a different Chipotle has it figured out, but this one doesn’t.
Atmosphere: 3
Food: 1
Service: 1
Food is okay, $20 for a bowl, I did have guacamole and a drink.
Didn't agree with my stomach, for other it probably isn't a big deal.
Atmosphere: 3
Food: 3
Service: 3
This is the best chipotle in the Eugene/Springfield area. I am a certified chipotle enthusiast and lover of chicken al pastor and this is the truth
Atmosphere: 5
Food: 5
Service: 5
Blonde girl always looks pissed and rolls her eyes. Worst customer service i've had in a while.
Atmosphere: 1
Food: 1
Service: 1
The food is excellent and while sometimes stale depending on how recently prepared it is, it's overall quality is high. The costumer service is excellent and haven't had a bad experience yet (60k chipotle points for reference).
It is often very busy which leads to a mess and while not too terrible can be annoying.
The portions have decreased by a lot and fall short for what I want as an athlete.
Go to this chipotle instead of the other one.
Atmosphere: 3
Food: 5
Service: 5
There's nothing better than a custom made warm fat burrito!
And these guys CRUSH IT!!!
I’m a chipotle addict
Atmosphere: 5
Food: 5
Service: 5
If you're wanting the best Chipotle this is the one you want to go to. Good people and fresh food. The chips are never stale and they have no problem getting out a fresh pan of cheese dip or meat if you don't want the bottom of a pan. They're friendly and the place has always been clean and fully stocked no matter how busy they are. Overall 10/10.
Atmosphere: 5
Food: 5
Service: 5
To the hunchback blonde girl who never smiles, and always gives eye rolls.. please quit since they won't fire you for some reason. Such terrible customer service that it actually amazes me. Your life must be soooo hard.
Atmosphere: 1
Food: 3
Service: 1
No meat in are burrito
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Quesadilla
Restaurantji Recommends
DO NOT ONLINE ORDER WITH THE APP FROM THIS STORE. they have bungled 5 of my online orders now over the last year, they do not read your order and do not give you what you ask for. i always ask for double chicken and pay the extra money for it and they do not add it, they also will not add and sides that you order either.
Atmosphere: 1
Food: 1
Service: 1
The kids serving looked pretty tired. I felt bad for them.
Atmosphere: 5
Food: 5
Service: 4
Good food, easy to track calories.
Atmosphere: 3
Food: 5
Service: 5
Good food
Atmosphere: 5
Food: 5
Service: 5
Food was real good but the service was poor. No engagement, abrupt and a bit rude.
Atmosphere: 5
Food: 5
Service: 2
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