Dairy Queen Grill & Chill
706 E 13th Ave, Eugene
(541) 343-7512
Recent Reviews
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Damn. Wish I didn’t have to call this location out for hiring straight up burnouts. Went this evening for a blizzard. Handed it to me with confidence, and when I get home it was completely wrong. Not busy, plenty of employees working. Just pay attention for like 2 mins man….
Food: 1
Service: 1
Iv had my fair share of problems with this place. Flat out rude customer service and as a fellow food service worker I’m completely baffled with how some of these employees talk to customers. BUT. If it wasn’t for the wonderful gentleman with the green beanie my gf an I would never come here. This man is so sweet so polite and absolutely welcoming. He always has a big smile on his face, wonderful manners, and this man deserves a raise!! The other employees should take note on how to be a great employee!!!!
Food: 3
Service: 4
Dirty and the chicken tender we bought were gray. The salad was horrible and limp
Atmosphere: 1
Food: 1
Service: 1
My husband and daughters went to this DQ New Years Eve, and staff was SO rude. The manager on duty, yelled at him when he went to the counter to pick up the order. When he asked for a drink carrier and spoon, it was thrown at him. The manager then casually responded “oh, she is just throwing stuff today”. My husband called to speak with another manager to voice his experience and was yelled at, told it was nothing, and then hung up on. I called the manager when they got home, and she was hostile and confrontational to me as well. When I asked her if this is permitted behavior she said “yup, I guess it is” then hung up on me.
On top of it, here is a photo of one of the blizzards we received.
Atmosphere: 1
Food: 1
Service: 1
Luv the chocolate soft serve cones
Atmosphere: 5
Food: 5
Service: 5
We went to this location. Ordered a burger and fries. The fries were dark yellow and hard hard when we got home. The burger meat patty was way over cooked. The burger bun was super over heated. Rubber like texture and tough. The phone number listed on Google to call them, says this wireless provider number can not get a hold of. So there is no way to contact them. This is insanely unprofessional and even crazier that their phone line is off/down.
Horrible experience at this location.
The cashier was rude, I asked for my food to go and received my blizzard 10 mins before my food with no lid. Will be going to the Hwy 99 location from here on out.
Atmosphere: 1
Food: 1
Service: 1
I just got a royal strawberry cheese cake blizzard and there was no CHEESECAKE BITES!!
Food: 1
Service: 1
Please don’t give me frozen brownies in my ice cream. I can’t eat the brownie.
Food: 2
Service: 2
Overall nice but of course we all know the prices here are off the chartsss
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Blizzard
Restaurantji Recommends
Honestly, I've had a good experience every time I come through this DQ. I work 10 to 12 hour days for Carvana and I go to college part time online. So when I get to this DQ I'm starving from all the work and studying. I'm satisfied every time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Double Cheeseburger, Reese's Pieces Cookie Dough Blizzard Treat
I absolutely crushed that cookie dough Reese's pieces
Atmosphere: 5
Food: 5
Service: 5
We call this the “bad Dairy Queen” because they only toast one side of the bread, never have chocolate ice cream, and are always so so rude.
Atmosphere: 1
Food: 1
Service: 1
I stopped by for some ice cream, and unfortunately, it was a big letdown. The ice cream here is low-quality and just doesn't taste like real ice cream. If you're craving a sweet treat, you're much better off going to Salt & Straw where the quality is far superior.
On a positive note, the staff is friendly and hardworking, but sadly, the food itself doesn't live up to expectations. If you're looking for good ice cream, I would recommend skipping this place.
Atmosphere: 3
Food: 1
Service: 4
The manager is a jerk who expects his staff to work at their best while fostering a work environment where he can treat the staff like garbage. He only has himself to blame when he has a tiny staff during a rush.
Atmosphere: 1
Food: 3
Service: 1
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