This is a really good place to get a burger. No muss no fuss.... Haven't eaten anything there that didn't taste great and just like I expected it to and hoped it would. Been to two locations now there is a good consistent result with product. Would definitely recommend to pretty much anybody looking for a reasonably priced good tasting Burger.
Atmosphere: 4
Food: 5
Service: 5
Aaron Harvey
Goated I met the owner he was so nice and the burger was crazy good i just got out the Army I tipped ten dollars the owner is crazy generous and the burgers SLAPPPPP ima customer for LIFE now yurd
Atmosphere: 5
Food: 5
Service: 5
Jenny Choat
My order was completely wrong and I was not notified that they didn’t have the ingredients to fulfill my order and I was told that my order would be cancelled and completely refunded and it was not! So one lie after another.
Atmosphere: 2
Food: 1
Service: 1
michelle morrison
Best lil place with FANTABULOUS WORKERS!!!
Atmosphere: 5
Food: 5
Service: 5
Pauline Woolley
Not a good interaction with cashier. I paid with cash. When cashier brought back change, she said they didn't have coin change with world have been .97 cents. Ok so what to do?? Hmmm ok l give .03 cents and you give me $1 back. She said no they can't do that. I was like ok just keep it. We pulled forward as requested and they'd bring my food or to me in my car. Ok. When the nice young man came, my friend asked for try sauce or ketchup please? He informed me that it works cost .50 cents extra for each even though we had fries and if given her a tip as well as her keeping my change which I didn't care about until they wanted to charge for for sauce. The time man agreed and try l brought us our 2 fry sauces for a large amount is fries. No not going to work for me. I'm at home. You are welcome to come stay the night. Just call before cause you never know. I might be sleeping or something,?! Lmao
I hope you are well.. love you
Atmosphere: 1
Food: 5
Service: 2
Michael Garwood
Lower than Avg fastfood prices 4sure. Good quality bacon burger. Nothing special, just what one wud expect. Wud recommend
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger
Austin Rutledge
Food is incredibly mid. Staff is rude and unhelpful. They charge a dollar for sauce.
Atmosphere: 1
Food: 1
Service: 1
Christy Toth
12/23/25 at Valley River Mall the lady at the register was great the two people cooking the food and preparing orders were very slow and disorganized. They could use more training or support on efficiency. Food sat around and served cold. The meat patty filled probably 3/4 of the bun. First time trying this place.
Atmosphere: 1
Food: 2
Service: 1
Adrianne Valdez
I Love Gotcha Burger! I like the grilled chicken supreme and get that the most. Onion rings to dip in Gotcha sauce too! Sad they did not have the disco lemonade, it is tasty!
Valley River location has disappointed more than once. Slow service and not preparing food as well as your other Eugene location. Appears to need someone to supervise staff and quality control.
Atmosphere: 4
Food: 2
Service: 1
John Winsted
getting treated ignored when we got in line never anolidge we were there left came back ordered a chilli dog waited 40 min to an hour finally after arguing to finally get it staff very rude valley river location
Mary Pomlee
Have really enjoyed the food. Great taste size and value. Someone flipped the switch tonight. The burger bareley covered 3/4 of the bun with no seasoning on it. The bun was cold not warm not even room temp. It was like they took it out of the cooler and slapped it together. The onion rings i have always enjoyed were very hot that was good but alas half were very over cooked burnt even. I called to adk what happened but got voice mail only to be hung up on. Wow. It was not that busy or not undet staffed. I do not know what the problem could have been. I thank you for ruining what should have been a injoyable simple burger and rings. Guess i will just open a can of soup andeat that.
Atmosphere: 3
Food: 2
Service: 3
Andrew Smith
Waited an hour for a burger, was told they ran out of gotcha sauce so burger didn’t have any sauce but was given ranch instead
Noah ONIER
The burgers are really good and you feel really welcomed i recommend you to test
This is a really good place to get a burger. No muss no fuss.... Haven't eaten anything there that didn't taste great and just like I expected it to and hoped it would. Been to two locations now there is a good consistent result with product. Would definitely recommend to pretty much anybody looking for a reasonably priced good tasting Burger.
Atmosphere: 4
Food: 5
Service: 5
Goated I met the owner he was so nice and the burger was crazy good i just got out the Army I tipped ten dollars the owner is crazy generous and the burgers SLAPPPPP ima customer for LIFE now yurd
Atmosphere: 5
Food: 5
Service: 5
My order was completely wrong and I was not notified that they didn’t have the ingredients to fulfill my order and I was told that my order would be cancelled and completely refunded and it was not! So one lie after another.
Atmosphere: 2
Food: 1
Service: 1
Best lil place with FANTABULOUS WORKERS!!!
Atmosphere: 5
Food: 5
Service: 5
Not a good interaction with cashier. I paid with cash. When cashier brought back change, she said they didn't have coin change with world have been .97 cents. Ok so what to do?? Hmmm ok l give .03 cents and you give me $1 back. She said no they can't do that. I was like ok just keep it. We pulled forward as requested and they'd bring my food or to me in my car. Ok. When the nice young man came, my friend asked for try sauce or ketchup please? He informed me that it works cost .50 cents extra for each even though we had fries and if given her a tip as well as her keeping my change which I didn't care about until they wanted to charge for for sauce. The time man agreed and try l brought us our 2 fry sauces for a large amount is fries. No not going to work for me. I'm at home. You are welcome to come stay the night. Just call before cause you never know. I might be sleeping or something,?! Lmao
I hope you are well.. love you
Atmosphere: 1
Food: 5
Service: 2
Lower than Avg fastfood prices 4sure. Good quality bacon burger. Nothing special, just what one wud expect. Wud recommend
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger
Food is incredibly mid. Staff is rude and unhelpful. They charge a dollar for sauce.
Atmosphere: 1
Food: 1
Service: 1
12/23/25 at Valley River Mall the lady at the register was great the two people cooking the food and preparing orders were very slow and disorganized. They could use more training or support on efficiency. Food sat around and served cold. The meat patty filled probably 3/4 of the bun. First time trying this place.
Atmosphere: 1
Food: 2
Service: 1
I Love Gotcha Burger! I like the grilled chicken supreme and get that the most. Onion rings to dip in Gotcha sauce too! Sad they did not have the disco lemonade, it is tasty!
Atmosphere: 4
Food: 5
Service: 5
Love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, Cheese Burger, Hamburger
Restaurantji Recommends
Valley River location has disappointed more than once. Slow service and not preparing food as well as your other Eugene location. Appears to need someone to supervise staff and quality control.
Atmosphere: 4
Food: 2
Service: 1
getting treated ignored when we got in line never anolidge we were there left came back ordered a chilli dog waited 40 min to an hour finally after arguing to finally get it staff very rude valley river location
Have really enjoyed the food. Great taste size and value. Someone flipped the switch tonight. The burger bareley covered 3/4 of the bun with no seasoning on it. The bun was cold not warm not even room temp. It was like they took it out of the cooler and slapped it together. The onion rings i have always enjoyed were very hot that was good but alas half were very over cooked burnt even. I called to adk what happened but got voice mail only to be hung up on. Wow. It was not that busy or not undet staffed. I do not know what the problem could have been. I thank you for ruining what should have been a injoyable simple burger and rings. Guess i will just open a can of soup andeat that.
Atmosphere: 3
Food: 2
Service: 3
Waited an hour for a burger, was told they ran out of gotcha sauce so burger didn’t have any sauce but was given ranch instead
The burgers are really good and you feel really welcomed i recommend you to test
Atmosphere: 5
Food: 5
Service: 5
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