Gone way down hill. So smelly in here like garbage so they have this back door open on a 50 degree day. Boxes of extra plastic wear in the seating area. Did I mention it stinks in here? Bathrooms are closed. Staff talking about the kitchen needs servicing. Etc. is there a new owner? Won’t be back. Valley River Center location. 🤢 also food was cold and had to send back.
Food: 1
Ashton Graham
I’m just rating to try to explain some of the problems people are having here.
All of the staff here are very, VERY, new. Some of us are even new to the food business entirely.
The problems with closing are due to staffing issues, they’re extremely understaffed. And as a new restaurant, we don’t receive the same level of attention from corporate that others do.
We are constantly behind on shipments, and are told to make less because we are expected to have slower days than other N&Co Locations (which is wrong, haha)
Again, everyone is very new and everyone is working on their customer service and skills in a restaurant, I hope many of you will have the patience to bear with us.
Any and all problems, made clear to us will be sorted out. And hopefully we can’t right our wrongs and make you happy.
Thank you.
Abigail Liebing
I have been to noodles and company several times at other locations and had good experiences. I will however never go back to this location. I ordered carry out on the app. They were out of two of the entrees my partner and I wanted so we choose other things, (not that big of a deal). He picked it up and drove home to find the med salad that I paid for extra dressing had no dressing. He drove back to the store and they told him they were out of the salad dressing. That could have been shared during ordering or pick up to save a drive back to the store to try to remedy that. I then realized the salad was also missing the olives and feta cheese that were also supposed to be on it, which is what made it feel like something other than a normal (would be very expensive) side salad. Overall awful service, and less than mediocre food. No one seemed at all apologetic or offered any sort of compensation (still charged for extra dressing when none was given) for messing up the order and my partner having to drive there twice to still not have the issue resolved. I am not usually a picky person and don't usually complain about mistakes, but this was just a really bad experience.
Food: 1
Service: 1
Danny Jefferys
My family and I came here just for a quick meal and everything was good. Although there was very few items actually available, the women on staff were very sweet. Towards the end of our meal, a male worker who had not been there previously, came in. From what my partner and I observed it looked like he had simply made himself quite a bit of food, had made some snarky remarks to the staff working and then while he was leaving, he started having a very aggressive argument with one of the women working. He then spoke down to her in a condescending tone and had yelled at multiple staff. He also spoke of employees losing their jobs and how he was allowing one of the women to leave with him. The other staff apologized for the distubance but honestly I don't think they should've. He was the one who caused the problems and he offered no apology the the staff or the customers. Whoever is managing this restaurant is doing a piss poor job, letting someone treat the women who were working that night like that. Do better.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Japanese Pan Noodles
Rowan Collins
Given it a couple tries and they always seem to close early after they mess up the order. Staff is very kind; but I don't know how they expect to keep people coming back when the food is as expensive as it is when they consistently get the orders incorrect.
Atmosphere: 3
Food: 1
Service: 2
Valerie Jones
I’ve been coming to this location for years… the new staff was absolutely terrible. Waited 25 minutes when it was behind the counter, then all the females had such terrible attitudes and were SO rude. I’d rather drive to the Springfield location than deal with any employee there.
Atmosphere: 1
Food: 1
Service: 1
Chase Da Mack
I used to eat here often, but today I had a deeply upsetting experience. My fiancée and I visited with our service dog, who assists with CPTSD. The owner, Aaron, told us they don’t allow service animals without a vest, which is incorrect and not required by law. He also proceeded to ask invasive and inappropriate questions, which violate ADA guidelines.
Additionally, he made derogatory comments, including saying our dog wasn’t the “right breed” and using racial slurs toward our family. This behavior is unacceptable. I even went in a second time without our service dog to calmly explain the law and kindly ask him to treat future customers with more respect. Unfortunately, I was met with even more hostility and disrespect—not just toward us, but toward veterans, active service members, and the community as a whole.
Atmosphere: 1
Food: 1
Service: 1
Bo Gacious
Very slow. No hustle or ambition. Lazy.
Atmosphere: 1
Food: 1
Service: 1
Allie Swartzendruber
Found a long hair on the condiments bar while filling up my soda. Noodles were very chewy and some were stuck together. Not enough sauce. Broccoli was barely cooked. Could only manage to eat a few bites before throwing it in the trash. Will not be coming here again.
Atmosphere: 1
Food: 1
Service: 4
Shits
Staff was super friendly and a lot nicer than many other places when I asked them to read a couple things off the menu for me as I’m blind in one eye and have a hard time reading menus posted behind the counter without backing up the line and they were pretty busy at the time so it was nice to not get the annoyed look I often get from staff at other places. The young guy in the back made our orders really quickly and the food was great. Like a lot of other reviewers…I’d have to say so far my favorite is the buffalo Mac and cheese, but so far everything I’ve tried was really good, but some were not really my thing but I wanted to try them to try something different and why I don’t know because it’s like ordering seafood when I know I don’t like it. So still good just not my preference, but that’s what I like about this place is that they have totally different flavors/types of noodles. I don’t know if it’s a new manager, but if it wasn’t I don’t recall noticing him before so I’m going to assume it is since it’s been awhile since I started going there again, but I like the staff he’s got going and the atmosphere is a lot more professional than before, while still being very friendly and it makes for a relaxing and pleasant atmosphere for lunch or dinner after a stressful day at work.
Vegetarian options: I think most dishes can be made vegetarian
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Zucchini Pesto with Grilled Chicken, BBQ Pork Mac, Buffalo Chicken Mac
Went and ordered food at 7pm, stepped outside for one minute and tried going back in but the doors were locked. Went around, doors locked in back as well. Called multiple times watching every single worker through the glass doors ignore the phone. Tried getting other customers attention for help with the door and when we did they finally get people’s attention they looked the other way and laughed. One of the people got up to tell a worker about me trying to get in and get my food that had already been prepared and ready to go while I was locked outside. Took 15-20 minutes to be let in. Will not be going back to your shit resteraunt.
Atmosphere: 1
Food: 2
Service: 1
Piper Gallaher
Very yummy and when our food took a little longer due to issues with the POS they made sure we had what we needed while we waited. Great service.
Store was closed when our family arrived. It was posted on the door. Disappointing.
Tommy Reed
Called them to find out if they were open on a Friday afternoon because have tried 2 other times to go and they were closed person on phone said yes they have taken care of that showed up a few hours later to find they were closed frustrated
Gone way down hill. So smelly in here like garbage so they have this back door open on a 50 degree day. Boxes of extra plastic wear in the seating area. Did I mention it stinks in here? Bathrooms are closed. Staff talking about the kitchen needs servicing. Etc. is there a new owner? Won’t be back. Valley River Center location. 🤢 also food was cold and had to send back.
Food: 1
I’m just rating to try to explain some of the problems people are having here.
All of the staff here are very, VERY, new. Some of us are even new to the food business entirely.
The problems with closing are due to staffing issues, they’re extremely understaffed. And as a new restaurant, we don’t receive the same level of attention from corporate that others do.
We are constantly behind on shipments, and are told to make less because we are expected to have slower days than other N&Co Locations (which is wrong, haha)
Again, everyone is very new and everyone is working on their customer service and skills in a restaurant, I hope many of you will have the patience to bear with us.
Any and all problems, made clear to us will be sorted out. And hopefully we can’t right our wrongs and make you happy.
Thank you.
I have been to noodles and company several times at other locations and had good experiences. I will however never go back to this location. I ordered carry out on the app. They were out of two of the entrees my partner and I wanted so we choose other things, (not that big of a deal). He picked it up and drove home to find the med salad that I paid for extra dressing had no dressing. He drove back to the store and they told him they were out of the salad dressing. That could have been shared during ordering or pick up to save a drive back to the store to try to remedy that. I then realized the salad was also missing the olives and feta cheese that were also supposed to be on it, which is what made it feel like something other than a normal (would be very expensive) side salad. Overall awful service, and less than mediocre food. No one seemed at all apologetic or offered any sort of compensation (still charged for extra dressing when none was given) for messing up the order and my partner having to drive there twice to still not have the issue resolved. I am not usually a picky person and don't usually complain about mistakes, but this was just a really bad experience.
Food: 1
Service: 1
My family and I came here just for a quick meal and everything was good. Although there was very few items actually available, the women on staff were very sweet. Towards the end of our meal, a male worker who had not been there previously, came in. From what my partner and I observed it looked like he had simply made himself quite a bit of food, had made some snarky remarks to the staff working and then while he was leaving, he started having a very aggressive argument with one of the women working. He then spoke down to her in a condescending tone and had yelled at multiple staff. He also spoke of employees losing their jobs and how he was allowing one of the women to leave with him. The other staff apologized for the distubance but honestly I don't think they should've. He was the one who caused the problems and he offered no apology the the staff or the customers. Whoever is managing this restaurant is doing a piss poor job, letting someone treat the women who were working that night like that. Do better.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: Japanese Pan Noodles
Given it a couple tries and they always seem to close early after they mess up the order. Staff is very kind; but I don't know how they expect to keep people coming back when the food is as expensive as it is when they consistently get the orders incorrect.
Atmosphere: 3
Food: 1
Service: 2
I’ve been coming to this location for years… the new staff was absolutely terrible. Waited 25 minutes when it was behind the counter, then all the females had such terrible attitudes and were SO rude. I’d rather drive to the Springfield location than deal with any employee there.
Atmosphere: 1
Food: 1
Service: 1
I used to eat here often, but today I had a deeply upsetting experience. My fiancée and I visited with our service dog, who assists with CPTSD. The owner, Aaron, told us they don’t allow service animals without a vest, which is incorrect and not required by law. He also proceeded to ask invasive and inappropriate questions, which violate ADA guidelines.
Additionally, he made derogatory comments, including saying our dog wasn’t the “right breed” and using racial slurs toward our family. This behavior is unacceptable. I even went in a second time without our service dog to calmly explain the law and kindly ask him to treat future customers with more respect. Unfortunately, I was met with even more hostility and disrespect—not just toward us, but toward veterans, active service members, and the community as a whole.
Atmosphere: 1
Food: 1
Service: 1
Very slow. No hustle or ambition. Lazy.
Atmosphere: 1
Food: 1
Service: 1
Found a long hair on the condiments bar while filling up my soda. Noodles were very chewy and some were stuck together. Not enough sauce. Broccoli was barely cooked. Could only manage to eat a few bites before throwing it in the trash. Will not be coming here again.
Atmosphere: 1
Food: 1
Service: 4
Staff was super friendly and a lot nicer than many other places when I asked them to read a couple things off the menu for me as I’m blind in one eye and have a hard time reading menus posted behind the counter without backing up the line and they were pretty busy at the time so it was nice to not get the annoyed look I often get from staff at other places. The young guy in the back made our orders really quickly and the food was great. Like a lot of other reviewers…I’d have to say so far my favorite is the buffalo Mac and cheese, but so far everything I’ve tried was really good, but some were not really my thing but I wanted to try them to try something different and why I don’t know because it’s like ordering seafood when I know I don’t like it. So still good just not my preference, but that’s what I like about this place is that they have totally different flavors/types of noodles. I don’t know if it’s a new manager, but if it wasn’t I don’t recall noticing him before so I’m going to assume it is since it’s been awhile since I started going there again, but I like the staff he’s got going and the atmosphere is a lot more professional than before, while still being very friendly and it makes for a relaxing and pleasant atmosphere for lunch or dinner after a stressful day at work.
Vegetarian options: I think most dishes can be made vegetarian
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Zucchini Pesto with Grilled Chicken, BBQ Pork Mac, Buffalo Chicken Mac
Restaurantji Recommends
Went and ordered food at 7pm, stepped outside for one minute and tried going back in but the doors were locked. Went around, doors locked in back as well. Called multiple times watching every single worker through the glass doors ignore the phone. Tried getting other customers attention for help with the door and when we did they finally get people’s attention they looked the other way and laughed. One of the people got up to tell a worker about me trying to get in and get my food that had already been prepared and ready to go while I was locked outside. Took 15-20 minutes to be let in. Will not be going back to your shit resteraunt.
Atmosphere: 1
Food: 2
Service: 1
Very yummy and when our food took a little longer due to issues with the POS they made sure we had what we needed while we waited. Great service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: BBQ Pork Mac, Rice Crispy Treat
Closed sign on the door during business hours
Store was closed when our family arrived. It was posted on the door. Disappointing.
Called them to find out if they were open on a Friday afternoon because have tried 2 other times to go and they were closed person on phone said yes they have taken care of that showed up a few hours later to find they were closed frustrated
Loading...