28 minutes for a burger… Don’t bother calling in for a Togo order they will tell you their phone is working and it’s on you. This time I walked up with my phone calling them. I showed them the screen, then they admitted to unplugging their phone after I showed them the screen and call logs! If I owned this place I would have canned the employee right there. 28 minutes for a burger, maybe if the restaurant is packed but when the whole place is empty this is too long for me. You’d think 28 minutes would me a perfect burger but that’s far from the truth… dry, barely any toppings and cold bun. I paid $16 for a burger with bacon and two blue cheese crumbles. Cook told me McDonald’s if I want it fast, I wish I went there instead.
Mindi Hartzell Jones
For a hundred bucks, yeah - probably a bit much. The food was fine but no better than any other burger place. And I can get a Hefe anywhere.Next time we are going to a show nearby, we are going to pass and try something different. For that money, keep looking.
Jackson Wade
Delicious dining experience! Their fries are amazing, and their burgers and chicken tenders are satisfyingly salty. Perfect for lunch on a fun day out!
Krisha Hall
The NW Burger location at the Public House is amazing! Best sweet potato fries I have ever had. I have been there on the weekend and the two guys working are so helpful and make the best food. I highly recommend. I have eaten there twice in the last couple of weeks and can't wait to go again.
Sammi Lewis
At first, I was kind of surprised that the burger looked small, but DAMN! The mixture of beef and pork tasted freaking amazing! The patty was fat and cooked perfectly. The bun was tender and buttery. The vegetables were crisp. WOW!So often I've ordered a burger and the patties are flat and overcooked, the vegetables are wilted, and the bun is gluey. If you love burgers, this is the only place you need to eat.My burger was truly amazing and I was completely satisfied. Not to mention, the young lady who waited on us was attentive, but allowed us to eat in peace. What a great place!
José Lozano
Great burgers and a great atmosphere! Portions have a good sizing and the fries are great, staff is friendly, and there's an overall great and interesting array of sauces one can ask for. My only complaint is that it isn't easy to get to from the parking lot, but I suppose that is due to the fact the restaurant has two doors.
Stefanie Jackson
Really good burgers!!! On the smaller side, but delicious!! Fries were perfectly crispy and fried mushrooms were amazing too!
Monica
We used to be huge fans (long time ago now) but they just continue to go down hill. We keep coming back every few months or so in hopes that they will be good again. Not happening. We're done. The guy who took our order looked and acted like he hated his life and wanted to be anywhere but there. The meat temperature is totally inconsistent. The last time we were there we ordered them medium well because they used to lean on the too undercooked side. That got us bone dry, way overcooked, and dinky burgers. I felt like I was trying to eat cotton. So this time I asked what to expect and was told there should be a little pink. Perfect! Nope. Well done and dry. The bun was charred on the edges and dry too. This is the least juicy burger in all of Eugene to be sure. The fries were so over salted that I asked for new ones and I never ask for food to be remade. They were inedible. If you have to ask for everything to be remade to try to get good food you're eating at the wrong place. I'm sad to say that we are done with this one.
Megan Johnson
I decided to read some of the reviews before leaving my own and apparently I’m not alone in my thoughts on this place.We tried NorthWest Burgers a few months ago and it was not good at all. We decided to give it another chance and this time was even more disappointing. The person taking our order acted like it was a bother we were even there. My husband tried saying something to lighten the mood and he was ignored. We were the only ones there, but watched as someone else came in after us and he was seemingly rude and short with them as well.The food was awful. The burgers are tiny for the price you’re paying and they were all very dry. Toppings were a couple tiny slices of tomato and some wilted, brown lettuce. The amount of fries we received was laughable and everything was so greasy I was sick the whole night. The food from the kid’s menu was so salty that all of our kids asked for water through the whole meal and couldn’t even finish eating their dinner.We ordered at the counter and tipped right in the beginning. I’m not sure if I felt more sick from the food or the fact that we spent money at this place that we can’t get back.
Jason Coon
Tasty Burgers and Crispy fries wash it down with ice cold beer!
better portions. better customer service. I'm not coming back
Bucky Breck
I really enjoyed NorthWest Burgers. The location is amazing, loved that I could eat outside in the Marketplace, the theme/decor is cool, love the Northwest outdoorsy theme, The Burger options are great, and seem to be all great quality (my Burger was overcooked) but they were busy and I understand that happens. NorthWest is little on the expensive side, but I do love how everything's sourced locally, and they provide info on just where their beef comes from. I really enjoyed my meal, and I will definitely be going back.
Mary Kistner
The BLT and onion rings were nothing to write home about. BLT was 2 strips of overcooked bacon on a grilled bun and onion rings were over cooked as well. The burger tasted good.
Alex Carlston
Worth a visit but I was far from wowed. Service was okay, order at the bar and food is delivered to table. Fries were got and a tasty beer battered variety. I got the Bork burger, bacon and beef. Really did not get and bacon flavor at all. The chipotle mayo and blue cheese added some nice pop, but I have had much more delicious burgers at many places and the 1/4# ? patty just okay.
Kathy Powell
Had lunch on Tuesday and it wasn't busy at all. Our burgers were tasty and the fries were good too. The onion rings were really thick and greasy..wouldn't order again.We'll be back though!
28 minutes for a burger… Don’t bother calling in for a Togo order they will tell you their phone is working and it’s on you. This time I walked up with my phone calling them. I showed them the screen, then they admitted to unplugging their phone after I showed them the screen and call logs! If I owned this place I would have canned the employee right there. 28 minutes for a burger, maybe if the restaurant is packed but when the whole place is empty this is too long for me. You’d think 28 minutes would me a perfect burger but that’s far from the truth… dry, barely any toppings and cold bun. I paid $16 for a burger with bacon and two blue cheese crumbles. Cook told me McDonald’s if I want it fast, I wish I went there instead.
For a hundred bucks, yeah - probably a bit much. The food was fine but no better than any other burger place. And I can get a Hefe anywhere.Next time we are going to a show nearby, we are going to pass and try something different. For that money, keep looking.
Delicious dining experience! Their fries are amazing, and their burgers and chicken tenders are satisfyingly salty. Perfect for lunch on a fun day out!
The NW Burger location at the Public House is amazing! Best sweet potato fries I have ever had. I have been there on the weekend and the two guys working are so helpful and make the best food. I highly recommend. I have eaten there twice in the last couple of weeks and can't wait to go again.
At first, I was kind of surprised that the burger looked small, but DAMN! The mixture of beef and pork tasted freaking amazing! The patty was fat and cooked perfectly. The bun was tender and buttery. The vegetables were crisp. WOW!So often I've ordered a burger and the patties are flat and overcooked, the vegetables are wilted, and the bun is gluey. If you love burgers, this is the only place you need to eat.My burger was truly amazing and I was completely satisfied. Not to mention, the young lady who waited on us was attentive, but allowed us to eat in peace. What a great place!
Great burgers and a great atmosphere! Portions have a good sizing and the fries are great, staff is friendly, and there's an overall great and interesting array of sauces one can ask for. My only complaint is that it isn't easy to get to from the parking lot, but I suppose that is due to the fact the restaurant has two doors.
Really good burgers!!! On the smaller side, but delicious!! Fries were perfectly crispy and fried mushrooms were amazing too!
We used to be huge fans (long time ago now) but they just continue to go down hill. We keep coming back every few months or so in hopes that they will be good again. Not happening. We're done. The guy who took our order looked and acted like he hated his life and wanted to be anywhere but there. The meat temperature is totally inconsistent. The last time we were there we ordered them medium well because they used to lean on the too undercooked side. That got us bone dry, way overcooked, and dinky burgers. I felt like I was trying to eat cotton. So this time I asked what to expect and was told there should be a little pink. Perfect! Nope. Well done and dry. The bun was charred on the edges and dry too. This is the least juicy burger in all of Eugene to be sure. The fries were so over salted that I asked for new ones and I never ask for food to be remade. They were inedible. If you have to ask for everything to be remade to try to get good food you're eating at the wrong place. I'm sad to say that we are done with this one.
I decided to read some of the reviews before leaving my own and apparently I’m not alone in my thoughts on this place.We tried NorthWest Burgers a few months ago and it was not good at all. We decided to give it another chance and this time was even more disappointing. The person taking our order acted like it was a bother we were even there. My husband tried saying something to lighten the mood and he was ignored. We were the only ones there, but watched as someone else came in after us and he was seemingly rude and short with them as well.The food was awful. The burgers are tiny for the price you’re paying and they were all very dry. Toppings were a couple tiny slices of tomato and some wilted, brown lettuce. The amount of fries we received was laughable and everything was so greasy I was sick the whole night. The food from the kid’s menu was so salty that all of our kids asked for water through the whole meal and couldn’t even finish eating their dinner.We ordered at the counter and tipped right in the beginning. I’m not sure if I felt more sick from the food or the fact that we spent money at this place that we can’t get back.
Tasty Burgers and Crispy fries wash it down with ice cold beer!
Restaurantji Recommends
better portions. better customer service. I'm not coming back
I really enjoyed NorthWest Burgers. The location is amazing, loved that I could eat outside in the Marketplace, the theme/decor is cool, love the Northwest outdoorsy theme, The Burger options are great, and seem to be all great quality (my Burger was overcooked) but they were busy and I understand that happens. NorthWest is little on the expensive side, but I do love how everything's sourced locally, and they provide info on just where their beef comes from. I really enjoyed my meal, and I will definitely be going back.
The BLT and onion rings were nothing to write home about. BLT was 2 strips of overcooked bacon on a grilled bun and onion rings were over cooked as well. The burger tasted good.
Worth a visit but I was far from wowed. Service was okay, order at the bar and food is delivered to table. Fries were got and a tasty beer battered variety. I got the Bork burger, bacon and beef. Really did not get and bacon flavor at all. The chipotle mayo and blue cheese added some nice pop, but I have had much more delicious burgers at many places and the 1/4# ? patty just okay.
Had lunch on Tuesday and it wasn't busy at all. Our burgers were tasty and the fries were good too. The onion rings were really thick and greasy..wouldn't order again.We'll be back though!
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