28 minutes for a burger… Don’t bother calling in for a Togo order they will tell you their phone is working and it’s on you. This time I walked up with my phone calling them. I showed them the screen, then they admitted to unplugging their phone after I showed them the screen and call logs! If I owned this place I would have canned the employee right there. 28 minutes for a burger, maybe if the restaurant is packed but when the whole place is empty this is too long for me. You’d think 28 minutes would me a perfect burger but that’s far from the truth… dry, barely any toppings and cold bun. I paid $16 for a burger with bacon and two blue cheese crumbles. Cook told me McDonald’s if I want it fast, I wish I went there instead.
Soma B.
awesome blue cheese and bacon burgers and fried asparagus and fries - highly recommended
Mindi Hartzell Jones
For a hundred bucks, yeah - probably a bit much. The food was fine but no better than any other burger place. And I can get a Hefe anywhere.Next time we are going to a show nearby, we are going to pass and try something different. For that money, keep looking.
Jackson Wade
Delicious dining experience! Their fries are amazing, and their burgers and chicken tenders are satisfyingly salty. Perfect for lunch on a fun day out!
Mikaeli D.
This is the absolute worst burger place I have been to in Eugene. I went with two other people and all three burgers were way over cooked, and just didn't have any flavor. Then to make matters worse, they left the paper wrapper on the cheese on one burger. I would choose Red Robin over Northwest burgers 10 out of 10 times.
Krisha Hall
The NW Burger location at the Public House is amazing! Best sweet potato fries I have ever had. I have been there on the weekend and the two guys working are so helpful and make the best food. I highly recommend. I have eaten there twice in the last couple of weeks and can't wait to go again.
Susan M.
Delicious burgers and abundant crunchy fries. A little pricey. Friendly but slow service. We both ordered iced tea and there was barely enough to fill each glass 3/4. They were out. Got another drink when it was refill time.
Sammi Lewis
At first, I was kind of surprised that the burger looked small, but DAMN! The mixture of beef and pork tasted freaking amazing! The patty was fat and cooked perfectly. The bun was tender and buttery. The vegetables were crisp. WOW!So often I've ordered a burger and the patties are flat and overcooked, the vegetables are wilted, and the bun is gluey. If you love burgers, this is the only place you need to eat.My burger was truly amazing and I was completely satisfied. Not to mention, the young lady who waited on us was attentive, but allowed us to eat in peace. What a great place!
José Lozano
Great burgers and a great atmosphere! Portions have a good sizing and the fries are great, staff is friendly, and there's an overall great and interesting array of sauces one can ask for. My only complaint is that it isn't easy to get to from the parking lot, but I suppose that is due to the fact the restaurant has two doors.
Stefanie Jackson
Really good burgers!!! On the smaller side, but delicious!! Fries were perfectly crispy and fried mushrooms were amazing too!
We used to be huge fans (long time ago now) but they just continue to go down hill. We keep coming back every few months or so in hopes that they will be good again. Not happening. We're done. The guy who took our order looked and acted like he hated his life and wanted to be anywhere but there. The meat temperature is totally inconsistent. The last time we were there we ordered them medium well because they used to lean on the too undercooked side. That got us bone dry, way overcooked, and dinky burgers. I felt like I was trying to eat cotton. So this time I asked what to expect and was told there should be a little pink. Perfect! Nope. Well done and dry. The bun was charred on the edges and dry too. This is the least juicy burger in all of Eugene to be sure. The fries were so over salted that I asked for new ones and I never ask for food to be remade. They were inedible. If you have to ask for everything to be remade to try to get good food you're eating at the wrong place. I'm sad to say that we are done with this one.
Megan Johnson
I decided to read some of the reviews before leaving my own and apparently I’m not alone in my thoughts on this place.We tried NorthWest Burgers a few months ago and it was not good at all. We decided to give it another chance and this time was even more disappointing. The person taking our order acted like it was a bother we were even there. My husband tried saying something to lighten the mood and he was ignored. We were the only ones there, but watched as someone else came in after us and he was seemingly rude and short with them as well.The food was awful. The burgers are tiny for the price you’re paying and they were all very dry. Toppings were a couple tiny slices of tomato and some wilted, brown lettuce. The amount of fries we received was laughable and everything was so greasy I was sick the whole night. The food from the kid’s menu was so salty that all of our kids asked for water through the whole meal and couldn’t even finish eating their dinner.We ordered at the counter and tipped right in the beginning. I’m not sure if I felt more sick from the food or the fact that we spent money at this place that we can’t get back.
Jason Coon
Tasty Burgers and Crispy fries wash it down with ice cold beer!
Loki Litfam
better portions. better customer service. I'm not coming back
Justin P.
This was my first visit, and most likely my last. I see some reviews say customer service was good, but I was greeted by a guy who seemed like he rather be any other place in the world. I get it. It's a job, you're not thrilled to be there, but pretend while I'm in front of you asking questions. Pertaining to the food, onion rings and fries make the review a 2 star instead of a 1. The onion rings were superb, nice batter, thick onions, and good ranch for dipping. The fries had good flavor too. But for a burger joint, you'd think they would have good burgers. I'm looking for a juicy, well seasoned burger that makes me wanting to come back, that's not what I got. For starters they didn't ask how I wanted it cooked and I didn't express how I wanted it, and this customarily means "medium" at every restaurant I ate at or worked for. The burger then came out well done. Not the biggest deal, but definitely added to the lack of flavor the burger already had. The burger was also very small, especially for $15. I ordered the bleu and bacon burger. For bleu cheese being in the name, you'd think there would be a good amount of bleu cheese on the burger. False. I couldn't taste it at all. This is also a side note, for this restaurant, and pretty much every other restaurant out there doing this. After paying, why am I prompt to tip? I walked to the counter, i ordered my food at the counter, I got up to get extra sauce, I got up to get soda refills, the worker brings me food that corresponds with my number they hand you (and even with that number on the table, the "server" still managed to bring me another table's food). I'm just confused on why I would tip these employees. Someone correct me if I'm wrong, but when I was a server I received tips from catering to a customers needs, refilling sodas, refilling complimentary food (chips, tortillas, butter) all w/o a customer asking, pre-bussing so the empty plates aren't a nuisance. This is my thoughts, maybe I'm wrong, but I don't see the difference in the workers here than the workers at a Popeyes or Five-guys. As other reviewers have stated, I'll probably stick to other places like NorthFork (highly recommend this joint), others also stated Cornucopia is good (I don't have experience there, but this place is a 2 star at best).
28 minutes for a burger… Don’t bother calling in for a Togo order they will tell you their phone is working and it’s on you. This time I walked up with my phone calling them. I showed them the screen, then they admitted to unplugging their phone after I showed them the screen and call logs! If I owned this place I would have canned the employee right there. 28 minutes for a burger, maybe if the restaurant is packed but when the whole place is empty this is too long for me. You’d think 28 minutes would me a perfect burger but that’s far from the truth… dry, barely any toppings and cold bun. I paid $16 for a burger with bacon and two blue cheese crumbles. Cook told me McDonald’s if I want it fast, I wish I went there instead.
awesome blue cheese and bacon burgers and fried asparagus and fries - highly recommended
For a hundred bucks, yeah - probably a bit much. The food was fine but no better than any other burger place. And I can get a Hefe anywhere.Next time we are going to a show nearby, we are going to pass and try something different. For that money, keep looking.
Delicious dining experience! Their fries are amazing, and their burgers and chicken tenders are satisfyingly salty. Perfect for lunch on a fun day out!
This is the absolute worst burger place I have been to in Eugene. I went with two other people and all three burgers were way over cooked, and just didn't have any flavor. Then to make matters worse, they left the paper wrapper on the cheese on one burger. I would choose Red Robin over Northwest burgers 10 out of 10 times.
The NW Burger location at the Public House is amazing! Best sweet potato fries I have ever had. I have been there on the weekend and the two guys working are so helpful and make the best food. I highly recommend. I have eaten there twice in the last couple of weeks and can't wait to go again.
Delicious burgers and abundant crunchy fries. A little pricey. Friendly but slow service. We both ordered iced tea and there was barely enough to fill each glass 3/4. They were out. Got another drink when it was refill time.
At first, I was kind of surprised that the burger looked small, but DAMN! The mixture of beef and pork tasted freaking amazing! The patty was fat and cooked perfectly. The bun was tender and buttery. The vegetables were crisp. WOW!So often I've ordered a burger and the patties are flat and overcooked, the vegetables are wilted, and the bun is gluey. If you love burgers, this is the only place you need to eat.My burger was truly amazing and I was completely satisfied. Not to mention, the young lady who waited on us was attentive, but allowed us to eat in peace. What a great place!
Great burgers and a great atmosphere! Portions have a good sizing and the fries are great, staff is friendly, and there's an overall great and interesting array of sauces one can ask for. My only complaint is that it isn't easy to get to from the parking lot, but I suppose that is due to the fact the restaurant has two doors.
Really good burgers!!! On the smaller side, but delicious!! Fries were perfectly crispy and fried mushrooms were amazing too!
Restaurantji Recommends
We used to be huge fans (long time ago now) but they just continue to go down hill. We keep coming back every few months or so in hopes that they will be good again. Not happening. We're done. The guy who took our order looked and acted like he hated his life and wanted to be anywhere but there. The meat temperature is totally inconsistent. The last time we were there we ordered them medium well because they used to lean on the too undercooked side. That got us bone dry, way overcooked, and dinky burgers. I felt like I was trying to eat cotton. So this time I asked what to expect and was told there should be a little pink. Perfect! Nope. Well done and dry. The bun was charred on the edges and dry too. This is the least juicy burger in all of Eugene to be sure. The fries were so over salted that I asked for new ones and I never ask for food to be remade. They were inedible. If you have to ask for everything to be remade to try to get good food you're eating at the wrong place. I'm sad to say that we are done with this one.
I decided to read some of the reviews before leaving my own and apparently I’m not alone in my thoughts on this place.We tried NorthWest Burgers a few months ago and it was not good at all. We decided to give it another chance and this time was even more disappointing. The person taking our order acted like it was a bother we were even there. My husband tried saying something to lighten the mood and he was ignored. We were the only ones there, but watched as someone else came in after us and he was seemingly rude and short with them as well.The food was awful. The burgers are tiny for the price you’re paying and they were all very dry. Toppings were a couple tiny slices of tomato and some wilted, brown lettuce. The amount of fries we received was laughable and everything was so greasy I was sick the whole night. The food from the kid’s menu was so salty that all of our kids asked for water through the whole meal and couldn’t even finish eating their dinner.We ordered at the counter and tipped right in the beginning. I’m not sure if I felt more sick from the food or the fact that we spent money at this place that we can’t get back.
Tasty Burgers and Crispy fries wash it down with ice cold beer!
better portions. better customer service. I'm not coming back
This was my first visit, and most likely my last. I see some reviews say customer service was good, but I was greeted by a guy who seemed like he rather be any other place in the world. I get it. It's a job, you're not thrilled to be there, but pretend while I'm in front of you asking questions. Pertaining to the food, onion rings and fries make the review a 2 star instead of a 1. The onion rings were superb, nice batter, thick onions, and good ranch for dipping. The fries had good flavor too. But for a burger joint, you'd think they would have good burgers. I'm looking for a juicy, well seasoned burger that makes me wanting to come back, that's not what I got. For starters they didn't ask how I wanted it cooked and I didn't express how I wanted it, and this customarily means "medium" at every restaurant I ate at or worked for. The burger then came out well done. Not the biggest deal, but definitely added to the lack of flavor the burger already had. The burger was also very small, especially for $15. I ordered the bleu and bacon burger. For bleu cheese being in the name, you'd think there would be a good amount of bleu cheese on the burger. False. I couldn't taste it at all. This is also a side note, for this restaurant, and pretty much every other restaurant out there doing this. After paying, why am I prompt to tip? I walked to the counter, i ordered my food at the counter, I got up to get extra sauce, I got up to get soda refills, the worker brings me food that corresponds with my number they hand you (and even with that number on the table, the "server" still managed to bring me another table's food). I'm just confused on why I would tip these employees. Someone correct me if I'm wrong, but when I was a server I received tips from catering to a customers needs, refilling sodas, refilling complimentary food (chips, tortillas, butter) all w/o a customer asking, pre-bussing so the empty plates aren't a nuisance. This is my thoughts, maybe I'm wrong, but I don't see the difference in the workers here than the workers at a Popeyes or Five-guys. As other reviewers have stated, I'll probably stick to other places like NorthFork (highly recommend this joint), others also stated Cornucopia is good (I don't have experience there, but this place is a 2 star at best).