Pho The Good Times Asian Bistro

I've been a patron since 2014. Over this period, I have learned that the service is consistently lackluster (long waits, forgotten items, checked out servers) and that the food quality is inconsistent. With that said, I've always enjoyed their bun and their chicken pho.

So when I came down with a cold, all I wanted was that delicious and fragrant pho broth with hints of fennel and anise and just the right amount of salt. Imagine my disappointment when I received what looked and smelled liked dirty dishwater and tasted like nothing. Maybe there was some lemon in there. Maybe.

To be sure it wasn't my taste buds, I asked my boyfriend to taste the broth and he reported the same. I'm convinced they ran out of broth and gave me water. It was inedible and a waste of $15.

If you're considering this place, don't. Look at how many long time customers are giving negative reviews and find somewhere else.

We sampled a couple of bánh mì sandwiches! One was spicy pork, the other *should* have been lemongrass pork (we think they messed up and gave us lemongrass beef instead 😅). Both were SO tasty and perfectly moist 😋 #BanhMi #Food #Sandwich #Lunch #Mistake #Delicious #Vietnam

Very friendly informal spot. The Pho was excellent! I had the Pho Lovers which includes the traditional tendon and tripe. Everything was cooked perfectly.

Pretty good food here. I love their honey ginger tea! Great gf options that are clearly labeled, along with helpful servers.

This was our first and will be our last time visiting this location. The service was subpar, and the food was absolutely disgusting. The Korean short ribs were dry, tough, and downright inedible. The Pho was just meh.
Save yourself time and money.

I’ve been a loyal customer of Pho The GoodTimes, having eaten there close to ten times. Until now, I’ve always enjoyed the food and had ok service, but today’s visit was incredibly disappointing.

I ordered the chicken wings. The first wing I tried was tasty, but when I bit into one of the larger drumstick-style pieces, I immediately noticed it was ice cold in the center. I had to spit it out. It was cold to the touch and noticeably pink inside. I know that a bit of pink near the bone can happen, but this felt more like it hadn’t been cooked through.

I politely flagged down the waitress and asked if the wings were possibly precooked and frozen, hoping that might at least mean they weren’t raw. She told me they weren’t precooked or frozen suggesting the meat had gone out undercooked. I wasn’t angry, I just asked for a fresh order.

Instead of acknowledging the issue or offering a quick apology, she looked at us like we were trying to pull something. She inspected the piece and said, “It doesn’t look raw to me,” and went on about how the wings are “triple fried,” so it didn’t make sense to her. The way she spoke was defensive and dismissive not what I’d expect from someone in a managerial role.

After a few eye rolls, she finally asked what we wanted. I asked for a new plate of wings, which she eventually brought out. I also asked to speak to the manager, and that’s when she told me she was the manager.

The whole interaction made us feel uncomfortable and disrespected. What should’ve been a simple fix turned into a tense and awkward situation. We’ve never had any issues here before, but this experience was enough to make us decide not to come back. As we left, she continued to act as if we were the ones being unreasonable, which only confirmed we’d made the right call.

We’ve been loyal customers of Pho The GoodTimes, dining there around ten times. However, today’s experience was extremely disappointing.

My husband ordered the chicken wings. The first wing was great, but when he bit into a larger drumstick-style piece, it was ice cold inside. He immediately spit it out and told me it was ice cold. I checked and confirmed it was indeed cold to the touch and visibly pink inside. While pink near the bone can sometimes be normal, it can also indicate that the meat is undercooked.

We calmly brought it to the waitress’s attention and asked if the wings might have been precooked and frozen (which would at least mean they weren’t raw). She said no, they are not precooked or frozen—implying the chicken was raw. We weren’t upset, just requested a new order.

Instead of apologizing or offering to replace the wings right away, she stared at us suspiciously, as if we were lying. She examined the chicken and said, “It doesn’t look raw to me,” and insisted the wings are “triple fried,” so she didn’t understand how it could be cold. Her tone was defensive and dismissive—not professional.

Eventually, after rolling her eyes, she asked what we wanted. We said we’d like a replacement. She brought out new wings, and my husband asked to speak to the manager. That’s when she said she was the manager.

This experience left us feeling uncomfortable and disrespected. Instead of acknowledging a legitimate concern about food safety, the manager treated us with suspicion and condescension. Her dismissive attitude and lack of professionalism turned a simple issue into an unpleasant confrontation. We’ve always enjoyed dining at Pho The GoodTimes and have never had a problem before, but this incident left such a negative impression that we’ve decided we won’t be returning. As we left, she continued to act as though we were the unreasonable ones, which only reinforced our decision.

We are regulars, I originally rated this place 4 stars. After our take our negative experience had to update review. The yellow curry had old green peppers- you could tell how old they looked with wrinkled pale green skin. The calamari was not good please take this off your menu. The crispy pork belly bun- noodles were stale and old. Better to dine in.

Atmosphere: 3

Food: 3

Service: 3

I've been coming here for years, but the last couple times the Pad Thai seems drier than previously...

The flavors are soooo good! Especially the curry!? Atmosphere is relaxed. One of my favorite places to eat in town.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Salad Roll, Bun Combination

Food was really bland and didn't have much taste at all. If you're looking for authenticity, this place is NOT it

Atmosphere: 3

Food: 2

Service: 4

I am sorry to say this, but this place has really gone downhill. Orders are slow, some servers are careless and are just hirelings, items in the food that were once supple and abundant are few and dried up. It's rather unfortunate because of the location and following you once had. But you've let yourself fall into lax state.

Atmosphere: 1

Food: 2

Service: 1

I called to place a take out order and was put on hold and forgot about. Tried to call again and no answer. Then I tried to order online and their ordering system through their website is not working. Thought I would try and call one more time and again no answer. I guess they are not wanting orders today??

Food came with flies. Tea tasted bitter and old. Waitress words to me, "that's what you ordered" I should have just walked out. Will never return there. Good luck to anyone that gambles to eat there

Atmosphere: 2

Food: 2

Service: 1

This was my second time here.
The first time we came, all of us had Pho. It was great! The broth was good and everyone left full and happy.
Today, three of us had Pho, I had the Trilogy Fried Rice and one person had the yellow curry. We ordered salad rolls.
The salad rolls were very simple: tofu, noodles, lettuce. Nothing more. Very bland.
They were served with three sauces: Peanut sauce, something spicy, and sweet chili sauce.
If you like peanut sauce, you probably won't like this one. I have never tasted a peanut sauce like this. It was.....awful. If I bought peanut sauce in a can at the grocery store, this is what I would expect it to taste like.
The yellow curry dish was lovely. A very standard yellow curry dish, exactly what you would expect.

The fried rice dish.
I hate writing bad reviews.
But this was garbage. I was served plain rice mixed with chunks of plain tofu and a bag of frozen mixed vegetables. There were ZERO seasonings used. The strongest flavor of the fish was from the frozen corn and peas. It was dry, flavorless and awful. I made everyone at the table taste it to make sure I wasn't losing my mind, because it actually LOOKED good. Everyone was shocked at how bland this was. It wasn't worth the .50¢ of rice it cost to make the fish, let alone the $15 I paid for it. Yuck.

I was going to order my husband a dish to go, but there's no way I was rolling the dice on more disappointment.

The pho was great, as before.

Come for the Pho and don't bother ordering anything else.

Atmosphere: 4

Food: 3

Service: 4