Sarku Japan

Not clean, they don't wash their hands

Chicken teriyaki was mushy and tasteless. I was unable to eat it due to the poor quality. Very disappointing considering it's what they are supposed to be known for. Didn't have any of the drinks I ordered either and just replaced it with water without consent.

Update: I contacted their customer support as requested and had a very poor experience. I'm unsure if I got an automated email or if their customer service is just that impersonal. They expected me to resubmit financial information through email if I wanted a refund which feels unwise and unnecessary considering I purchased this yesterday and my information should still be on file.

I'm not wasting any more money or time with Sarku Japan as they clearly don't respect their customers or their money or time. I hope you have better experiences with them than I

Absolutely my most favorite territory chicken and fried rice I've ever had in my whole life. Highly recommend!!!!!!

Lunch time. We were a couple of hungry men. My nephew ordered Teriyaki Beef. I ordered the Chicken. A good choice, I think. Hot food. Freshly prepared cooks and in our hands. Best prices in this Mall eatery area. Nice flavor. Plenty of food. We were good to go.

Vegetarian options: Order what you want to eat. If they can do that, they will.

Dietary restrictions: I am sure they will do what they can. Be sure to speak up. Get's loud with loud noises.

Parking: Mall parking.

Kid-friendliness: Oh, yes.

Wheelchair accessibility: Yes.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Beef Teriyaki

Honestly, if there was the option to give 0 stars, I would not recommend this place because they treat you worse than garbage, especially the cashier, a brunette Hispanic woman with glasses and short hair. That woman has no respect for customers because she treats people very badly. Today I tried to put a coupon and it didn't work for me when I saw that behavior. I won't come back again because then I don't understand why they give them in the application otherwise they will count them!! Hopefully they can get his attention so he can see the bad job he is doing.

Atmosphere: 1

Food: 3

Service: 1

What happened to the noodles? I’m updating this review because the noodles are not the same anymore. They also don’t taste the same and seem to be cheaper product now. Avoid the noodles. No flavor. Not cooked all the way.

Atmosphere: 2

Food: 1

Service: 3

Today was treated like trash by the cashier and the guys serving just because I asked why they served a smaller portion for 1 of my plate, which they literally served less food than I had paid for.

I have bought food here for the last 2 years and some of the staff know me in person, but today marks my last day to purchase from this restaurant.

Good Teriyaki chicken & Rice yum

Kid-friendliness: Taste so good Japanese food

Food: 5

Really just so terrible for your body but I can’t stop myself. So good!!!!

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Chicken Teriyaki Only

Tried to use app. Gave up after 10 minutes. They couldn't help me at the counter one lady didn't even speak English. So I guess I don't get my $5 off and the food is really good and I will come back but man you guys are jerks

Atmosphere: 4

Food: 5

Service: 2

The best place to eat in the mall food court. Teriyaki chicken and noodles ? is the best selection ?.

Very good and pleasant

Atmosphere: 5

Food: 5

Service: 5

Unless you speak Spanish you won’t get the extra meat you pay for. It’s been 3 consecutive visits that I’ve seen others get tons of extra food while my plate looks pretty bare. I’m not upset about others getting free extras but paying for the extra meat should at least give extra meat when ppl right in front or behind you are receiving tons more without paying for it.

Atmosphere: 1

Food: 2

Service: 2

I went into get my food and they made my plate wrong so when I asked for them to fix it the cook decided it was okay to scrap the chicken back into the grill and the fried rice back into the fried rice that still had chicken in it!! I left with no food. Sad because I've ate there for years.

Atmosphere: 1

Food: 5

Service: 1

Good food, reasonable prices, skilled cooks.

Atmosphere: 5

Food: 5

Service: 5