We’ve come to this location several times with a group and it is always busy. Surprisingly though, I’m always pleased with the quality of food and that the salads consist of more than a few leaves and one crouton! I’ve been burned by Texas Roadhouse in the past, but this one does its job pretty well. We order the steak and I’ve learned to ask for it to be medium rare, sometimes rare, because they tend to overcook slightly. The servers are usually nice and attentive. Just be sure to put yourself on the waitlist before going so that you don’t have to wait an hour to get in, because even on non-weekend nights it is still insanely busy!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cactus Blossom, Steak Fries, Sauce, Caesar Salad, Country Fried Chicken
Vaughn Spight jr (VINOXONE)
I really appreciate the service.. Had Breads and Butter 🧈 Kool conversations 😎.
Dá FEDXMAN
UPDATE 3/2025 We had a nice conversation with Texas Road House corporate customers relations last week. After listening to our concerns, we can say for sure that they do care about us 'the customers' as people, and that we are not just numbers. My wife and I decided to again visit today and give them another chance. Rrdults, My steak was perfectly seasoned and so was my wife's. The ribs, I was not too impressed but my wife really liked them. A big plus. Lorena took great care of us and made sure my steak dinner was perfectly seasoned as per my request. Her statement was ' I can make that happen ' and she delivered 💯. The floor manager stopped by to see how everything was, which is a nice gesture. Thank you Tealy at the corporate office for understanding and listening. Atmosphere 5🌟 - Food 5🌟 - Service 10
A 5 cent tip kind of place. Literally.
Not because of the servers, River and Marion, they were great and apologetic for the worst food ever, but a five cent tip place because of the managers insincere apology. She should take lessons from her employees.
My country fried steak and steak fries were not edible. Extremely over salted. I attempted to get past it but after three bites it was not possible. My wife's herb encrusted chicken was more like Salt encrusted chicken. When "the manager" came to 'apologize', her apology was like she was reading from a text book. Sorry but you need to go back to management training. We do appreciate the discount you gave us (not charging for my meal I had returned) it was so kind and sincere of you. You expected us to pay for food that was not edible? Did you not hear my wife say that her meal was over salted too? She shouldn't have had to pay for that terrible meal too. Pay attention next time and Listen to what your customers are telling you, and don't be so quickly to dismissed them like if they are second class citizens.
In my line of work I deal with dozens of visitors a week and many ask me about good steak places to eat, I tell you this 'I will NOT recommend your place anymore, ever.'
And, please hold back your text book response to the google business reviews.. "We are sorry, it is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve." Bull! Save your fake response to your CEO I'm sure they would love to hear your response, they might even give you a pay raise. Picture of the bill will be posted with the title '5cents Tip for the manager'. My info is on the bill. If you truly want to make things right. If you are reading this and deciding whether to eat at this place, DON'T. My recommendations are Kennedy's SteakHouse, George and Violet's, oh hell at this point Centenial SteakHouse in Springfield would be better.
I WILL UPDATE THIS REVIEW DEPENDING ON RESPONSE FROM UPPER MANAGEMENT.
Atmosphere: 5
Food: 5
Service: 5
Darcie Miller
A decent steakhouse for our area. The dinner rolls are amazing. I miss table service where plates are removed after dinner finished. Otherwise, decent service.
Atmosphere: 3
Food: 4
Service: 3
Debra Davis
I placed a to go order online- easy peasy! I went to pick up my order and the from the moment I walked in Lily was amazing! Her attitude, customer service and attitude are top notch. I hope Texas Roadhouse recognizes what a gem they have! The steak was delicious. My little 81 year old mom’s favorite- the sweet potato was disappointing. The picture below says it all.
Atmosphere: 5
Food: 4
Service: 5
Mark Brown
Steaks were dry and overcooked
Atmosphere: 4
Food: 2
Service: 4
J C
Im a regular usually order to go on weekends always the to go parking are always taken by customers eating inside and its not fair for the” to go “ customers usually i park on the side by the to go window but today a officer was taking pictures of all cars parked on the side i told the officer the workers told me in past to just park there on the side because the to go parking are always occupied and ive complained about this in past but the officer said i was getting a citation for parking there to pick up to go food not fair!!! i hope i dont get citation by mail!!! when i saw officer taking pictures of my plates i ran to move and told him the situation my food was still not ready and i had to move my car from the side and park all the way by cracker barell to pick up my to go food i even told the officer all these cars parked on the side are employees cars from the restaurant and to go customers trying to pick up their food i asked for the manager and they told me that the service manager was talking to the officers i just hope i dont get a ticket by mail the restaurant needs to enforce those to go parking for only to go and tow those cars that are eating inside even the handicap parking there are cars parked there with no hanpicap plate not even being handicap.
Food: 4
Service: 4
Brenda Winnett
I have been eating here for years and while I have had great experiences dining in, the majority of the times I've gotten take out something has gone wrong. Either they forget the fries or the burger is so greasy you can't hold it, or the chicken fried steak is so tough and over cooked you can't cut it let alone eat it! And when you call to complain they say that they will send you coupons they take your address and send you NOTHING.
Honestly I'm so tired of spending my money here only to be disappointed and out my money. I do not recommend eating here, but if you must then DO NOT get take out.
Atmosphere: 2
Food: 1
Service: 2
Mike Tish
Great food busy place and still Great service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Dinner Rolls with Cinnamon Butter, Ribs
Absolutely terrible food Terrible service Manager said she knew it was terrible Disgusting do not waste your money
Atmosphere: 1
Food: 1
Service: 1
Moth Tyler
Super consistent food, and always excellent service. I think I've only ever waited to be seated, or be served; super attentive staff keeping you topped up on drinks, bread, etc.. The atmosphere is good, but in a loud busy/rowdy way. I can definitely cook a better steak, or pretty much anything on the menu at home, but it always comes prepared correctly and I always enjoy it. Never disappointed here. Haven't had a steak in a restaurant aside from here that I really liked in the Eugene Springfield area, even among the fine dining restaurants regularly pushed to the top of the leaderboard. It originally surprised me cause I don't usually like these kinds of chain food places, but Texas Roadhouse has become a favorite for a lazy day where I've got a hankering for some meat.
Dietary restrictions: There are peanuts everywhere. Don't go if you're allergic to peanuts.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Cactus Blossom, Porterhouse T-Bone, Fried, Country Fried Steak, Chili with Cheese and Onions
Kimberly Thompson
My husband and I eat here every few weeks or so. We always sit at the bar. The Saturday bartender/server, Kimbo, is AWESOME! Always smiling, great service, and does her other duties behind the bar efficiently and with a smile for her co-workers too. However, we have been served by another person (not sure what his name is but he reminds me of Kung Fu Panda because he wears a headband). We found him to be boastful and full of himself. We just wanted to eat in peace, but he kept talking to us, and mostly about himself. We'd rather sit in a booth under the weird, mounted snake skin and endure birthday songs than sit at that bar with that guy. Sorry man. The idea of management approaching us to see if we need anything kind of makes you feel like a VIP. Sort if. Unless, like during our most recent lunch that we were trying to enjoy, we were approached by both managers separately and also the server who was just doing her job. One of the managers completely interrupted a conversation, interjecting, "HOW'S everything!?" It was very startling and intrusive. Read the room dude. Then he walked away, almost before we finished answering him with, "Just fine.". Food is good. Avoid the catfish.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Porterhouse T-Bone, Full Rack Ribs and Baked Potato, Filet Medallions, Chili with Onions and Cheese, Steamed Broccoli
Saowalak C.
The steak was amazing! The loaded fries were really good too; I ordered a House salad, but they brought me the Caesar salad, so I ended up getting two salads, lol, which is a bonus. And, of course, the roll and honey butter are to die for, but the mac and cheese was kinda bland to me. Overall, it was a good dinner.
Not open during lunch hours on weekdays. Fail.
Atmosphere: 1
Food: 1
Service: 1
We’ve come to this location several times with a group and it is always busy. Surprisingly though, I’m always pleased with the quality of food and that the salads consist of more than a few leaves and one crouton! I’ve been burned by Texas Roadhouse in the past, but this one does its job pretty well. We order the steak and I’ve learned to ask for it to be medium rare, sometimes rare, because they tend to overcook slightly. The servers are usually nice and attentive. Just be sure to put yourself on the waitlist before going so that you don’t have to wait an hour to get in, because even on non-weekend nights it is still insanely busy!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cactus Blossom, Steak Fries, Sauce, Caesar Salad, Country Fried Chicken
I really appreciate the service..
Had Breads and Butter 🧈
Kool conversations 😎.
UPDATE 3/2025
We had a nice conversation with Texas Road House corporate customers relations last week. After listening to our concerns, we can say for sure that they do care about us 'the customers' as people, and that we are not just numbers.
My wife and I decided to again visit today and give them another chance. Rrdults, My steak was perfectly seasoned and so was my wife's. The ribs, I was not too impressed but my wife really liked them. A big plus.
Lorena took great care of us and made sure my steak dinner was perfectly seasoned as per my request. Her statement was ' I can make that happen ' and she delivered 💯. The floor manager stopped by to see how everything was, which is a nice gesture.
Thank you Tealy at the corporate office for understanding and listening.
Atmosphere 5🌟 - Food 5🌟 - Service 10
A 5 cent tip kind of place. Literally.
Not because of the servers, River and Marion, they were great and apologetic for the worst food ever, but a five cent tip place because of the managers insincere apology.
She should take lessons from her employees.
My country fried steak and steak fries were not edible. Extremely over salted. I attempted to get past it but after three bites it was not possible. My wife's herb encrusted chicken was more like Salt encrusted chicken.
When "the manager" came to 'apologize', her apology was like she was reading from a text book. Sorry but you need to go back to management training. We do appreciate the discount you gave us (not charging for my meal I had returned) it was so kind and sincere of you. You expected us to pay for food that was not edible?
Did you not hear my wife say that her meal was over salted too?
She shouldn't have had to pay for that terrible meal too.
Pay attention next time and Listen to what your customers are telling you, and don't be so quickly to dismissed them like if they are second class citizens.
In my line of work I deal with dozens of visitors a week and many ask me about good steak places to eat, I tell you this 'I will NOT recommend your place anymore, ever.'
And, please hold back your text book response to the google business reviews.. "We are sorry, it is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve." Bull!
Save your fake response to your CEO I'm sure they would love to hear your response, they might even give you a pay raise.
Picture of the bill will be posted with the title '5cents Tip for the manager'.
My info is on the bill. If you truly want to make things right.
If you are reading this and deciding whether to eat at this place, DON'T. My recommendations are Kennedy's SteakHouse, George and Violet's, oh hell at this point Centenial SteakHouse in Springfield would be better.
I WILL UPDATE THIS REVIEW DEPENDING ON RESPONSE FROM UPPER MANAGEMENT.
Atmosphere: 5
Food: 5
Service: 5
A decent steakhouse for our area. The dinner rolls are amazing. I miss table service where plates are removed after dinner finished. Otherwise, decent service.
Atmosphere: 3
Food: 4
Service: 3
I placed a to go order online- easy peasy! I went to pick up my order and the from the moment I walked in Lily was amazing! Her attitude, customer service and attitude are top notch. I hope Texas Roadhouse recognizes what a gem they have! The steak was delicious. My little 81 year old mom’s favorite- the sweet potato was disappointing. The picture below says it all.
Atmosphere: 5
Food: 4
Service: 5
Steaks were dry and overcooked
Atmosphere: 4
Food: 2
Service: 4
Im a regular usually order to go on weekends always the to go parking are always taken by customers eating inside and its not fair for the” to go “ customers usually i park on the side by the to go window but today a officer was taking pictures of all cars parked on the side i told the officer the workers told me in past to just park there on the side because the to go parking are always occupied and ive complained about this in past but the officer said i was getting a citation for parking there to pick up to go food not fair!!! i hope i dont get citation by mail!!! when i saw officer taking pictures of my plates i ran to move and told him the situation my food was still not ready and i had to move my car from the side and park all the way by cracker barell to pick up my to go food i even told the officer all these cars parked on the side are employees cars from the restaurant and to go customers trying to pick up their food i asked for the manager and they told me that the service manager was talking to the officers i just hope i dont get a ticket by mail the restaurant needs to enforce those to go parking for only to go and tow those cars that are eating inside even the handicap parking there are cars parked there with no hanpicap plate not even being handicap.
Food: 4
Service: 4
I have been eating here for years and while I have had great experiences dining in, the majority of the times I've gotten take out something has gone wrong. Either they forget the fries or the burger is so greasy you can't hold it, or the chicken fried steak is so tough and over cooked you can't cut it let alone eat it! And when you call to complain they say that they will send you coupons they take your address and send you NOTHING.
Honestly I'm so tired of spending my money here only to be disappointed and out my money. I do not recommend eating here, but if you must then DO NOT get take out.
Atmosphere: 2
Food: 1
Service: 2
Great food busy place and still Great service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Dinner Rolls with Cinnamon Butter, Ribs
Restaurantji Recommends
Good food and service
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Porterhouse T-Bone, Hamburger
Absolutely terrible food
Terrible service
Manager said she knew it was terrible
Disgusting do not waste your money
Atmosphere: 1
Food: 1
Service: 1
Super consistent food, and always excellent service. I think I've only ever waited to be seated, or be served; super attentive staff keeping you topped up on drinks, bread, etc..
The atmosphere is good, but in a loud busy/rowdy way.
I can definitely cook a better steak, or pretty much anything on the menu at home, but it always comes prepared correctly and I always enjoy it. Never disappointed here.
Haven't had a steak in a restaurant aside from here that I really liked in the Eugene Springfield area, even among the fine dining restaurants regularly pushed to the top of the leaderboard.
It originally surprised me cause I don't usually like these kinds of chain food places, but Texas Roadhouse has become a favorite for a lazy day where I've got a hankering for some meat.
Dietary restrictions: There are peanuts everywhere. Don't go if you're allergic to peanuts.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Cactus Blossom, Porterhouse T-Bone, Fried, Country Fried Steak, Chili with Cheese and Onions
My husband and I eat here every few weeks or so. We always sit at the bar. The Saturday bartender/server, Kimbo, is AWESOME! Always smiling, great service, and does her other duties behind the bar efficiently and with a smile for her co-workers too.
However, we have been served by another person (not sure what his name is but he reminds me of Kung Fu Panda because he wears a headband). We found him to be boastful and full of himself. We just wanted to eat in peace, but he kept talking to us, and mostly about himself. We'd rather sit in a booth under the weird, mounted snake skin and endure birthday songs than sit at that bar with that guy. Sorry man.
The idea of management approaching us to see if we need anything kind of makes you feel like a VIP. Sort if. Unless, like during our most recent lunch that we were trying to enjoy, we were approached by both managers separately and also the server who was just doing her job. One of the managers completely interrupted a conversation, interjecting, "HOW'S everything!?" It was very startling and intrusive. Read the room dude. Then he walked away, almost before we finished answering him with, "Just fine.".
Food is good. Avoid the catfish.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Porterhouse T-Bone, Full Rack Ribs and Baked Potato, Filet Medallions, Chili with Onions and Cheese, Steamed Broccoli
The steak was amazing! The loaded fries were really good too; I ordered a House salad, but they brought me the Caesar salad, so I ended up getting two salads, lol, which is a bonus. And, of course, the roll and honey butter are to die for, but the mac and cheese was kinda bland to me. Overall, it was a good dinner.
Atmosphere: 3
Food: 4
Service: 3
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