We haven’t been to the Old Spaghetti Factory for several years. We used to love it there. We had all of our family (party of 10) image0.jpeggo for my wife’s birthday dinner. I set up a reservation for 6:30. I figured that it may take a little bit for a table at that time of night even with a reservation. However, we didn’t even get our table until 7:42. We waited for approximately 30 minutes to get our drinks and food order. Took another 30+ minutes for the food to arrive. After we ate it took 15 minutes to get our check. The room was absolutely filthy. Garbage all over the floor. There were several tables in our room that remained with leftover dishes from previous customers that were there when we walked in and still there when we left. Food was not even very good. Some of our food was even cold. To be there for over 3 hours for a “2 out of 5” meal with all of the restaurant conditions is totally unacceptable and ridiculous. None of our family will ever be back.
Savannah Bartley
I love the old The Old Spaghetti Factory They have the best pastas and have very fancy deserts. I love the chocolate mousse cake. I can't ever GET enough of it I always have to order it when I come here! I wonder what their pasta's secrets are because I've never had better tortellini or ravioli then here Highly Recommend!
Jeff Peterson
My facts:
Ordered online for pickup. My email confirmation indicated the order would be ready at 6:31pm. I got there on the dot at 6:30; noticed there was a dedicated entry door for pickup orders. Great! I thought, well organized.
Went through the pickup door, a sign said pickup orders at the bar. Sure! Went to the bar, told them I was picking up for "Jeff". The bartender used a walkie talkie to say 'Pickup for Jeff'.
Waited
Waited
Tried to order an IPA at the bar while I waited. They were out.
Waited.
Got up from the bar and stood over by where Uber Eats drivers were waiting.
Waited
Asked an Uber driver what time his order was expected. 7:16. They told him his order was ready. Wait! What?
Found the person in charge of pickup orders. Told her I've been there since 6:30 for a 6:31 order and now I hear a 7:16 order is ready before mine? She said, there is no order record for "Joe"; I said, my name is "Jeff". She replied, "Oh, that's the problem, we all heard Joe". Note, the bartenders called twice on their walkie talkies, both times; they said "Jeff". I should have asked here why she didn't ask them why they kept looking for a non-existent order for "Joe"; but didn't think of it.
She then checked and said they are packing up my order. I asked they remove the 20% tip from my online order. She agreed and added they would remove one of our 2 adult entrees, as well. Very fair (that's why this is a 3 star review and not 1).
Insult to injury, the runner finally brought out my order. I asked, "Is that mine?". She said "Joe?". WTF! The receipt on the bag clearly says "Jeff"!
Takeaways: Yep, it was a Saturday night and they were slammed. But, if the bar is calling for a non-existent order (more than once); question them on it. A real person is tapping their feet waiting for that order. Food was fine (Luke warm, but fine). Since I anticipate a fair, partial refund; I will return in the future.
UPDATE (11/20): Still waiting for my refund; may have to dispute with my credit card company
Michael Ireland
If you love good Italian foods I'd recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lover's Treat, Sicilian Garlic Cheese Bread with Pepperoni, Spaghetti with Meatballs
Ivy Gibson
Chicken was extremely dry, and crab ravioli was chewy. I was not impressed by their food at all.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Minestrone Soup
Steve Scott
Parking: 3 hour free parking on east side of restaurant.
Atmosphere: 5
Food: 4
Service: 5
Sara Gibson
Ambiance is everything! Service was fantastic and food great value for what you pay for.
Atmosphere: 5
Food: 4
Service: 5
Sandra Yeates
Dietary restrictions: The food was delicious and the service was fantastic. Gluten free pasta and sauce options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Ravioli, Spaghetti with Meatballs, Fettuccine Alfredo
Leah Reynolds
We took our son for his 32 birthday. I ordered a hot tea, to drink - waitress brought tea/hot water kettle and spilled the hot water on my leg. The waitress apologized - manager came to check on me. I didn't drink the tea. No part of our meal was comped - and they charged me for the water they spilled on my leg that burnt my leg. I have worked in restaurants all my life - and in any restaurant I have ever worked at the very least if something like this happened the tea would have been removed off the bill. I will never go back.
Our first time to this restaurant, it started ok. The restaurant wasn't busy at this time and it took ten minutes to seat up start to finish. I ordered the Lasagna w/ soup , my wife ordered the Chicken Marsala w/ salad. We got our food after a little while. My soup was excellent, my Lasagna was ok, swimming in marinara sauce. My wife's salad was good, her Chicken Marsala was awful, instead of a white wine mushroom reduction, it was made or was covered in a onion soup gravy, the chicken breast was so tough my wife barely could cut it with a knife. Luke warm to boot. The service was OK. It will be awhile before we visit this place again.
Iris Maciel
Gluten free options!!
Atmosphere: 5
Food: 5
Service: 5
Tracie Ream
Worst service ever. Two hours to get the bland food, half the orders messed up, people getting food they didn't order, bills messed up without being fixed. Not impressed at all, noodles and company would be better.
Annie Whitted
Service was so disappointing, Cold food, salad was dry and we waited for ever for wine and food to be served. We had such better service and food at the Corvallis location we thought we’d try Eugene… not going back!
Food: 1
Service: 1
Brenda Eley
Highly recommend, it's beautiful inside! You gotta try the tirimuso, so good!
The taste is very delicious
We haven’t been to the Old Spaghetti Factory for several years. We used to love it there. We had all of our family (party of 10) image0.jpeggo for my wife’s birthday dinner. I set up a reservation for 6:30. I figured that it may take a little bit for a table at that time of night even with a reservation. However, we didn’t even get our table until 7:42. We waited for approximately 30 minutes to get our drinks and food order. Took another 30+ minutes for the food to arrive. After we ate it took 15 minutes to get our check. The room was absolutely filthy. Garbage all over the floor. There were several tables in our room that remained with leftover dishes from previous customers that were there when we walked in and still there when we left. Food was not even very good. Some of our food was even cold. To be there for over 3 hours for a “2 out of 5” meal with all of the restaurant conditions is totally unacceptable and ridiculous. None of our family will ever be back.
I love the old The Old Spaghetti Factory They have the best pastas and have very fancy deserts. I love the chocolate mousse cake. I can't ever GET enough of it I always have to order it when I come here! I wonder what their pasta's secrets are because I've never had better tortellini or ravioli then here Highly Recommend!
My facts: Ordered online for pickup. My email confirmation indicated the order would be ready at 6:31pm. I got there on the dot at 6:30; noticed there was a dedicated entry door for pickup orders. Great! I thought, well organized. Went through the pickup door, a sign said pickup orders at the bar. Sure! Went to the bar, told them I was picking up for "Jeff". The bartender used a walkie talkie to say 'Pickup for Jeff'. Waited Waited Tried to order an IPA at the bar while I waited. They were out. Waited. Got up from the bar and stood over by where Uber Eats drivers were waiting. Waited Asked an Uber driver what time his order was expected. 7:16. They told him his order was ready. Wait! What? Found the person in charge of pickup orders. Told her I've been there since 6:30 for a 6:31 order and now I hear a 7:16 order is ready before mine? She said, there is no order record for "Joe"; I said, my name is "Jeff". She replied, "Oh, that's the problem, we all heard Joe". Note, the bartenders called twice on their walkie talkies, both times; they said "Jeff". I should have asked here why she didn't ask them why they kept looking for a non-existent order for "Joe"; but didn't think of it. She then checked and said they are packing up my order. I asked they remove the 20% tip from my online order. She agreed and added they would remove one of our 2 adult entrees, as well. Very fair (that's why this is a 3 star review and not 1). Insult to injury, the runner finally brought out my order. I asked, "Is that mine?". She said "Joe?". WTF! The receipt on the bag clearly says "Jeff"! Takeaways: Yep, it was a Saturday night and they were slammed. But, if the bar is calling for a non-existent order (more than once); question them on it. A real person is tapping their feet waiting for that order. Food was fine (Luke warm, but fine). Since I anticipate a fair, partial refund; I will return in the future. UPDATE (11/20): Still waiting for my refund; may have to dispute with my credit card company
If you love good Italian foods I'd recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lover's Treat, Sicilian Garlic Cheese Bread with Pepperoni, Spaghetti with Meatballs
Chicken was extremely dry, and crab ravioli was chewy. I was not impressed by their food at all.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Minestrone Soup
Parking: 3 hour free parking on east side of restaurant.
Atmosphere: 5
Food: 4
Service: 5
Ambiance is everything! Service was fantastic and food great value for what you pay for.
Atmosphere: 5
Food: 4
Service: 5
Dietary restrictions: The food was delicious and the service was fantastic. Gluten free pasta and sauce options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Ravioli, Spaghetti with Meatballs, Fettuccine Alfredo
We took our son for his 32 birthday. I ordered a hot tea, to drink - waitress brought tea/hot water kettle and spilled the hot water on my leg. The waitress apologized - manager came to check on me. I didn't drink the tea. No part of our meal was comped - and they charged me for the water they spilled on my leg that burnt my leg. I have worked in restaurants all my life - and in any restaurant I have ever worked at the very least if something like this happened the tea would have been removed off the bill. I will never go back.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Our first time to this restaurant, it started ok. The restaurant wasn't busy at this time and it took ten minutes to seat up start to finish. I ordered the Lasagna w/ soup , my wife ordered the Chicken Marsala w/ salad. We got our food after a little while. My soup was excellent, my Lasagna was ok, swimming in marinara sauce. My wife's salad was good, her Chicken Marsala was awful, instead of a white wine mushroom reduction, it was made or was covered in a onion soup gravy, the chicken breast was so tough my wife barely could cut it with a knife. Luke warm to boot. The service was OK. It will be awhile before we visit this place again.
Gluten free options!!
Atmosphere: 5
Food: 5
Service: 5
Worst service ever. Two hours to get the bland food, half the orders messed up, people getting food they didn't order, bills messed up without being fixed. Not impressed at all, noodles and company would be better.
Service was so disappointing, Cold food, salad was dry and we waited for ever for wine and food to be served. We had such better service and food at the Corvallis location we thought we’d try Eugene… not going back!
Food: 1
Service: 1
Highly recommend, it's beautiful inside! You gotta try the tirimuso, so good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster and Crab Ravioli
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