We stopped at the Valley River center in Eugene for a pretzel. First, we went to the store and wanted to use a code that we had received for a free pretzel. They wouldn’t take it. They said it had to be a QR code that they could scan, but when we received the code for the free pretzel it was just a written code. Besides that the store was supposed to have been open 45 minutes before but they still had no food out and were turning people away. You lost a lot of business on that one. So we went to the kiosk in the mall and asked if they could help us. He just said he didn’t speak English and turned us away. I can’t believe how many customers you have lost because of these two employees. We’ll never go back there again and we were very good customers in the past.
Atmosphere: 2
Food: 3
Service: 1
Brandy Aguilar
$6 for a plain pretzel. Guy was sitting in a chair because he had no customers. He got up to take my order. Then proceeded to salt the pretzel. I told him I didn't want a salted pretzel. He gave me an unsalted one. It was a hard pretzel with butter on top. Please, do not eat here. I wish I could give this place zero stars. I threw the pretzel away almost immediately.
Atmosphere: 1
Food: 1
Service: 1
Björn
$9.79 for some pizza bites??
Atmosphere: 1
Food: 1
Service: 1
jasmine m
charging too much for cheap food. twenty dollars for mini pretz, cheese and drink. I asked for the smallest size drink as well and got a very large cup. I'm not thinking about going here again. P.s. dude was acting like he was om the phone and was "more important" than a young teen who can't speak his language
Atmosphere: 1
Food: 1
Service: 1
Matthew Burcher
The service is completely terrible. It doesn’t matter who is working the counter they’re rude and turn a cold shoulder to you. As we leave and say thank you you’re just ignored. Terrible terrible customer service.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Jalapeno Cheese
Cindy Purcell
Very rude! Will not respond when you say hi or thank you. Didn't even tell me price, just wanted my card. I asked for pretzel bites with garlic and parm. He turned around and threw a little parm on top. They were cold dry and no garlic or parm after the top two. Won't be
Atmosphere: 1
Food: 1
Service: 1
Ryan Peterson
Very very very overpriced. Go get a pretzel at a brewery for cheaper. Seriously.
Weezie G
Bought #1 and a thing of pretzelbites and another drink it was freakin $30!!!! WTH!! Don’t go way overpriced!!
Lindsey Disla
The food was so overpriced. I bought a lemonade. It was literally rancid . I took it back. The manager didn’t believe. He poured some to try it. Then he agreed it was bad. Gave meA Diet Pepsi. Went back to making pretzels. He never replaced the lemonade. Don’t drink the lemonade folks !
Arcelia Grove
Way overpriced! $44.95 for three small pretzel bags and three drinks! (Number 3 on the menu) The prices are not shown on menu and the cashier not very friendly and they have the audacity to have a tip jar!! This place has gone down hill will never eat there again!
Paid for my food at 11:08 am I still have yet to receive my order and no one else is here this is ridiculous
Jonathan Bishop
All Overpriced. Cheese is gross.
P145fgr
Burnt old pretzels left under a heat lamp to die. Frozen drinks melted. They “add salt” to the top so only a couple pieces have salt. Just bad all around
Hannah Sugai
Completely raw! Rude employee! Yelled at us! So rude! Never going back.
Dusty Man
Great snack for the kids before a movie. Not quite as expensive as theater food.
We stopped at the Valley River center in Eugene for a pretzel. First, we went to the store and wanted to use a code that we had received for a free pretzel. They wouldn’t take it. They said it had to be a QR code that they could scan, but when we received the code for the free pretzel it was just a written code. Besides that the store was supposed to have been open 45 minutes before but they still had no food out and were turning people away. You lost a lot of business on that one. So we went to the kiosk in the mall and asked if they could help us. He just said he didn’t speak English and turned us away. I can’t believe how many customers you have lost because of these two employees. We’ll never go back there again and we were very good customers in the past.
Atmosphere: 2
Food: 3
Service: 1
$6 for a plain pretzel. Guy was sitting in a chair because he had no customers. He got up to take my order. Then proceeded to salt the pretzel. I told him I didn't want a salted pretzel. He gave me an unsalted one. It was a hard pretzel with butter on top. Please, do not eat here. I wish I could give this place zero stars. I threw the pretzel away almost immediately.
Atmosphere: 1
Food: 1
Service: 1
$9.79 for some pizza bites??
Atmosphere: 1
Food: 1
Service: 1
charging too much for cheap food. twenty dollars for mini pretz, cheese and drink. I asked for the smallest size drink as well and got a very large cup. I'm not thinking about going here again. P.s. dude was acting like he was om the phone and was "more important" than a young teen who can't speak his language
Atmosphere: 1
Food: 1
Service: 1
The service is completely terrible. It doesn’t matter who is working the counter they’re rude and turn a cold shoulder to you. As we leave and say thank you you’re just ignored. Terrible terrible customer service.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Jalapeno Cheese
Very rude! Will not respond when you say hi or thank you. Didn't even tell me price, just wanted my card. I asked for pretzel bites with garlic and parm. He turned around and threw a little parm on top. They were cold dry and no garlic or parm after the top two. Won't be
Atmosphere: 1
Food: 1
Service: 1
Very very very overpriced. Go get a pretzel at a brewery for cheaper. Seriously.
Bought #1 and a thing of pretzelbites and another drink it was freakin $30!!!! WTH!! Don’t go way overpriced!!
The food was so overpriced. I bought a lemonade. It was literally rancid . I took it back. The manager didn’t believe. He poured some to try it. Then he agreed it was bad. Gave meA Diet Pepsi. Went back to making pretzels. He never replaced the lemonade. Don’t drink the lemonade folks !
Way overpriced! $44.95 for three small pretzel bags and three drinks! (Number 3 on the menu) The prices are not shown on menu and the cashier not very friendly and they have the audacity to have a tip jar!! This place has gone down hill will never eat there again!
Restaurantji Recommends
Paid for my food at 11:08 am I still have yet to receive my order and no one else is here this is ridiculous
All Overpriced. Cheese is gross.
Burnt old pretzels left under a heat lamp to die. Frozen drinks melted. They “add salt” to the top so only a couple pieces have salt. Just bad all around
Completely raw! Rude employee! Yelled at us! So rude! Never going back.
Great snack for the kids before a movie. Not quite as expensive as theater food.
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