The employee didn’t tell me the total, just ran my card for $7.99 for a lemonade. A LEMONADE! Thats higher than what you pay for at the cinema. Wow! This place is way over priced!
Taelor
First little kiosk smelled like dead fish, the man pointed in the general direction of where my mobile order could be picked up. The second man was picking at something in/on his nose when I arrived and appeared to not know what a mobile order was. Smell was better but my pretzel was burnt. I didn't know you could burn a pretzel.
Sophie Olson
This was my first time trying Wetzel's. The employee was visibly on his phone, having a conversation on it, while helping us and the customers before us. I asked for a combo meal and he rang every item up individually. $30 total!! I couldn't believe it. We tried double checking but he walked away and continued his phone convo. The food wasn't even that good :( I wish I could get a refund.
S M Rahat Rahman
Awesome food and service
Diana Hernandez
Scammers. The guy charged me $36 for three pretzels which would’ve been worth $25, I asked him where he got $36 from and stated he already ran my card. Either he tipped himself or just decided to charge me extra for who knows what. I was obviously not happy and started stuffing caramel cups in my bag, I did not ask for.. I got pepperoni pretzels. What would I even do with these. Won’t be giving these guys another chance. 🙃
Jessica Bearden-Labrum
Absolutely terrible service! Not only was the guy rude but he continued to make orders even after acknowledging us at the counter & also, dropped food on the ground would have picked it up and put it in the bag if no one was around! Ordered dog bites got cheesy dog bites used his greasy gloves to use my card, when asked for a napkin he was rude and pointed to a paper towel that I used to wipe off my now greasy credit card. The food was gross & hard from sitting under the heat lamps forever. $10.99 for shitty food & service.
Gerson Miranda
Terrible service. Very rude to me and my kids.
Winterlord Bismark
I got some pretzels with a blue drink it was nice and the kids loved the pretzels too. Was fun to snack on while we walked around the mall. 🥰
Matthew Hanson
Good pretzels shop yum
Louis Lathrop
We stopped at the Valley River center in Eugene for a pretzel. First, we went to the store and wanted to use a code that we had received for a free pretzel. They wouldn’t take it. They said it had to be a QR code that they could scan, but when we received the code for the free pretzel it was just a written code. Besides that the store was supposed to have been open 45 minutes before but they still had no food out and were turning people away. You lost a lot of business on that one. So we went to the kiosk in the mall and asked if they could help us. He just said he didn’t speak English and turned us away. I can’t believe how many customers you have lost because of these two employees. We’ll never go back there again and we were very good customers in the past.
$6 for a plain pretzel. Guy was sitting in a chair because he had no customers. He got up to take my order. Then proceeded to salt the pretzel. I told him I didn't want a salted pretzel. He gave me an unsalted one. It was a hard pretzel with butter on top. Please, do not eat here. I wish I could give this place zero stars. I threw the pretzel away almost immediately.
Atmosphere: 1
Food: 1
Service: 1
Björn
$9.79 for some pizza bites??
Atmosphere: 1
Food: 1
Service: 1
jasmine m
charging too much for cheap food. twenty dollars for mini pretz, cheese and drink. I asked for the smallest size drink as well and got a very large cup. I'm not thinking about going here again. P.s. dude was acting like he was om the phone and was "more important" than a young teen who can't speak his language
Atmosphere: 1
Food: 1
Service: 1
Matthew Burcher
The service is completely terrible. It doesn’t matter who is working the counter they’re rude and turn a cold shoulder to you. As we leave and say thank you you’re just ignored. Terrible terrible customer service.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Jalapeno Cheese
Graciela Medina
Worst costumer experience of my life! This guy crushed a roach right in front of me with his bare hands then proceeded to serve me my pretzel WITHOUT WASHING HIS HANDS!! He also tipped himself using my card?!?
The employee didn’t tell me the total, just ran my card for $7.99 for a lemonade. A LEMONADE! Thats higher than what you pay for at the cinema. Wow! This place is way over priced!
First little kiosk smelled like dead fish, the man pointed in the general direction of where my mobile order could be picked up. The second man was picking at something in/on his nose when I arrived and appeared to not know what a mobile order was. Smell was better but my pretzel was burnt. I didn't know you could burn a pretzel.
This was my first time trying Wetzel's. The employee was visibly on his phone, having a conversation on it, while helping us and the customers before us. I asked for a combo meal and he rang every item up individually. $30 total!! I couldn't believe it. We tried double checking but he walked away and continued his phone convo. The food wasn't even that good :( I wish I could get a refund.
Awesome food and service
Scammers.
The guy charged me $36 for three pretzels which would’ve been worth $25, I asked him where he got $36 from and stated he already ran my card. Either he tipped himself or just decided to charge me extra for who knows what. I was obviously not happy and started stuffing caramel cups in my bag, I did not ask for.. I got pepperoni pretzels. What would I even do with these. Won’t be giving these guys another chance. 🙃
Absolutely terrible service! Not only was the guy rude but he continued to make orders even after acknowledging us at the counter & also, dropped food on the ground would have picked it up and put it in the bag if no one was around!
Ordered dog bites got cheesy dog bites used his greasy gloves to use my card, when asked for a napkin he was rude and pointed to a paper towel that I used to wipe off my now greasy credit card.
The food was gross & hard from sitting under the heat lamps forever.
$10.99 for shitty food & service.
Terrible service. Very rude to me and my kids.
I got some pretzels with a blue drink it was nice and the kids loved the pretzels too. Was fun to snack on while we walked around the mall. 🥰
Good pretzels shop yum
We stopped at the Valley River center in Eugene for a pretzel. First, we went to the store and wanted to use a code that we had received for a free pretzel. They wouldn’t take it. They said it had to be a QR code that they could scan, but when we received the code for the free pretzel it was just a written code. Besides that the store was supposed to have been open 45 minutes before but they still had no food out and were turning people away. You lost a lot of business on that one. So we went to the kiosk in the mall and asked if they could help us. He just said he didn’t speak English and turned us away. I can’t believe how many customers you have lost because of these two employees. We’ll never go back there again and we were very good customers in the past.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
$6 for a plain pretzel. Guy was sitting in a chair because he had no customers. He got up to take my order. Then proceeded to salt the pretzel. I told him I didn't want a salted pretzel. He gave me an unsalted one. It was a hard pretzel with butter on top. Please, do not eat here. I wish I could give this place zero stars. I threw the pretzel away almost immediately.
Atmosphere: 1
Food: 1
Service: 1
$9.79 for some pizza bites??
Atmosphere: 1
Food: 1
Service: 1
charging too much for cheap food. twenty dollars for mini pretz, cheese and drink. I asked for the smallest size drink as well and got a very large cup. I'm not thinking about going here again. P.s. dude was acting like he was om the phone and was "more important" than a young teen who can't speak his language
Atmosphere: 1
Food: 1
Service: 1
The service is completely terrible. It doesn’t matter who is working the counter they’re rude and turn a cold shoulder to you. As we leave and say thank you you’re just ignored. Terrible terrible customer service.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Jalapeno Cheese
Worst costumer experience of my life! This guy crushed a roach right in front of me with his bare hands then proceeded to serve me my pretzel WITHOUT WASHING HIS HANDS!! He also tipped himself using my card?!?
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