Pretzels were ok but overpriced. My pizza pretzel was also burned on the bottom. Cheese was the most fake, terrible tasting cheese I've ever had. This one's a hard pass.
Atmosphere: 2
Food: 2
Service: 2
Ben
While ordering I got sexually harassed by the employee he made weird sexual comments about me when I was trying to by a pretzel he wetzeled my pretzel
Atmosphere: 1
Food: 1
Service: 1
lex sweet
Me and my partner got two pretzels at the larger wretzel location and there’s a sign that says if you don’t get offered a receipt, your get your order free. We realized this and spoke to the man working and mentioned our lack of receipt and he started yelling at my partner, not shouting but using a very raised voice and just saying “what receipt what are you talking about where’s the receipt” a bunch of nonsense. We then walked away and he was still yelling at us. We then watched him touch the register, money, gross coins and then touch pretzels with NO GLOVES. He also touched his nose with said hand… Touched more coins and TOUCHED DOUGH! Mind you, our food tasted way below average.
Atmosphere: 1
Food: 1
Service: 1
Richard King
Tried to get pretzel from the one by pac sun. They never came out to help.
Atmosphere: 1
Service: 1
jennysweeth
Don't go here, guy has the worst customer service ever! Years ago this place used to be my fav, but no longer, our pretzels were pretty tough too, ripoff.....😤 Prices are extremely high for what you get.... Sadly we won't be going back here again, we will find a better place for our pretzels....
Atmosphere: 1
Food: 1
Service: 1
D P
For being mid day. I was so disappointed in the product I received. I hadn't had a Wetzel pretzel in so long, I was really disappointed. I the pretzel didn't taste fresh, it was already sitting in a bag in their case. The pretzel was way overdone, had dark and black on the bottom of the pretzel. It wasn't soft and warm, buy cold and tough. Maybe it was left over from the day before?
Atmosphere: 3
Food: 2
Service: 3
Sara Mason
⸻
I finally gave in and ordered the Pizza Bites while leaving VRC. For $9.99, I got a small paper cup of cold, soggy, greasy squares. They wanted $2 extra for a tiny side of marinara, which I declined. It was lunchtime, so it was surprising how stale the food was. Even my 4-year-old said, “Mom, these were made from water—can you see?” (referring to the grease, even after I blotted it). We threw the whole thing away. Definitely not worth it.
Atmosphere: 1
Food: 1
Service: 1
Brian Christian
Sign said free pretzel when you download app. No free pretzel.
Atmosphere: 1
Food: 1
Service: 1
Jamie Camper
No body at the counter to help me for well over 10 mins! So disappointed
Zach Garrett
To the owners of Wetzels. Do better. Literally the worst service you could ever experience. The guy at the bigger spot was out of pretzels, points to somewhere else and tells me to go get them there. I find the second smaller spot near the front, and this guy does the same thing and tells me to go to the bigger spot. Why do you employee these people???? Bought nothing, shook my head and walked away.
The employee didn’t tell me the total, just ran my card for $7.99 for a lemonade. A LEMONADE! Thats higher than what you pay for at the cinema. Wow! This place is way over priced!
Atmosphere: 1
Food: 3
Service: 1
Taelor
First little kiosk smelled like dead fish, the man pointed in the general direction of where my mobile order could be picked up. The second man was picking at something in/on his nose when I arrived and appeared to not know what a mobile order was. Smell was better but my pretzel was burnt. I didn't know you could burn a pretzel.
Sophie Olson
This was my first time trying Wetzel's. The employee was visibly on his phone, having a conversation on it, while helping us and the customers before us. I asked for a combo meal and he rang every item up individually. $30 total!! I couldn't believe it. We tried double checking but he walked away and continued his phone convo. The food wasn't even that good :( I wish I could get a refund.
S M Rahat Rahman
Awesome food and service
Diana Hernandez
Scammers. The guy charged me $36 for three pretzels which would’ve been worth $25, I asked him where he got $36 from and stated he already ran my card. Either he tipped himself or just decided to charge me extra for who knows what. I was obviously not happy and started stuffing caramel cups in my bag, I did not ask for.. I got pepperoni pretzels. What would I even do with these. Won’t be giving these guys another chance. 🙃
Pretzels were ok but overpriced. My pizza pretzel was also burned on the bottom. Cheese was the most fake, terrible tasting cheese I've ever had. This one's a hard pass.
Atmosphere: 2
Food: 2
Service: 2
While ordering I got sexually harassed by the employee he made weird sexual comments about me when I was trying to by a pretzel he wetzeled my pretzel
Atmosphere: 1
Food: 1
Service: 1
Me and my partner got two pretzels at the larger wretzel location and there’s a sign that says if you don’t get offered a receipt, your get your order free. We realized this and spoke to the man working and mentioned our lack of receipt and he started yelling at my partner, not shouting but using a very raised voice and just saying “what receipt what are you talking about where’s the receipt” a bunch of nonsense. We then walked away and he was still yelling at us. We then watched him touch the register, money, gross coins and then touch pretzels with NO GLOVES. He also touched his nose with said hand… Touched more coins and TOUCHED DOUGH! Mind you, our food tasted way below average.
Atmosphere: 1
Food: 1
Service: 1
Tried to get pretzel from the one by pac sun. They never came out to help.
Atmosphere: 1
Service: 1
Don't go here, guy has the worst customer service ever! Years ago this place used to be my fav, but no longer, our pretzels were pretty tough too, ripoff.....😤
Prices are extremely high for what you get.... Sadly we won't be going back here again, we will find a better place for our pretzels....
Atmosphere: 1
Food: 1
Service: 1
For being mid day. I was so disappointed in the product I received. I hadn't had a Wetzel pretzel in so long, I was really disappointed. I the pretzel didn't taste fresh, it was already sitting in a bag in their case. The pretzel was way overdone, had dark and black on the bottom of the pretzel. It wasn't soft and warm, buy cold and tough. Maybe it was left over from the day before?
Atmosphere: 3
Food: 2
Service: 3
⸻
I finally gave in and ordered the Pizza Bites while leaving VRC. For $9.99, I got a small paper cup of cold, soggy, greasy squares. They wanted $2 extra for a tiny side of marinara, which I declined. It was lunchtime, so it was surprising how stale the food was. Even my 4-year-old said, “Mom, these were made from water—can you see?” (referring to the grease, even after I blotted it). We threw the whole thing away. Definitely not worth it.
Atmosphere: 1
Food: 1
Service: 1
Sign said free pretzel when you download app. No free pretzel.
Atmosphere: 1
Food: 1
Service: 1
No body at the counter to help me for well over 10 mins! So disappointed
To the owners of Wetzels. Do better. Literally the worst service you could ever experience. The guy at the bigger spot was out of pretzels, points to somewhere else and tells me to go get them there. I find the second smaller spot near the front, and this guy does the same thing and tells me to go to the bigger spot. Why do you employee these people???? Bought nothing, shook my head and walked away.
Restaurantji Recommends
The employee didn’t tell me the total, just ran my card for $7.99 for a lemonade. A LEMONADE! Thats higher than what you pay for at the cinema. Wow! This place is way over priced!
Atmosphere: 1
Food: 3
Service: 1
First little kiosk smelled like dead fish, the man pointed in the general direction of where my mobile order could be picked up. The second man was picking at something in/on his nose when I arrived and appeared to not know what a mobile order was. Smell was better but my pretzel was burnt. I didn't know you could burn a pretzel.
This was my first time trying Wetzel's. The employee was visibly on his phone, having a conversation on it, while helping us and the customers before us. I asked for a combo meal and he rang every item up individually. $30 total!! I couldn't believe it. We tried double checking but he walked away and continued his phone convo. The food wasn't even that good :( I wish I could get a refund.
Awesome food and service
Scammers.
The guy charged me $36 for three pretzels which would’ve been worth $25, I asked him where he got $36 from and stated he already ran my card. Either he tipped himself or just decided to charge me extra for who knows what. I was obviously not happy and started stuffing caramel cups in my bag, I did not ask for.. I got pepperoni pretzels. What would I even do with these. Won’t be giving these guys another chance. 🙃
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