It was great like always the 2 girls that serve are really sweet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake Batter
Riley McPhee
Fantastic staff tonight. Was more than accommodating to my family's needs. Even offered a wet towel when I needed to clean up my toddlers!
Atmosphere: 3
Food: 5
Service: 5
stella st
I had an extremely disappointing experience with the service at this placet. The cleanliness was shockingly poor AND to make things worse, I found a HAIR in my cup. When I requested a replacement, the staff argued with me were very rude and disrespectful to me and my family. I strongly advise anyone considering visiting this place to think twice before doing so.
Bob R.
Best Ice Cream. It's close by and located in a nice area at Gresham Station. They have something for everyone.
Ariel W.
If you have a birthday bogo don't bother using it! My husband and I got two love it sized ice creams for my birthday and were different of course but when I went to the counter to redeem it they told me they had to be the same flavor which is nonsense I've used this bogo before and has never required that. I asked what the restrictions were and the staff are so incompetent that they couldn't tell me any of the restrictions for future use. So they told me just look at the website and I did but there are no mentions of any restrictions under birthday bogo at all. They robbed me of my money and made a sour finish to my birthday by having an argument with the staff over their incompetence.
Scribbles Boo
The gal was nice, and she greeted me. However, it was as tho I inconvenienced her- the place was dead there was no customers in there she asked if I had an online order I said no and it was just silence for what seemed like forever. I tried small talk she seemed disinterested. I ordered an everybody ice cream the large tub, the ingredients were not mixed in together at all.
Dwayne Shehi
I always love going to Cold Stone, you are never left disappointed !
Kent H.
As a former Cold Stone Creamery manager that trained at this location, I am extremely disappointed by the quality provided by the team members at the Gresham location!My wife and I created our own Love It (medium size) half Silk chocolate and half mint ice cream with Oreos mixed in. When the team member finished scooping up the Silk Chocolate ice cream, she directly went to the mint ice cream with the same ice cream scooper without even washing it - talk about a health hazard for those with allergies! What was also disappointing is the lack of effort in mixing the ice cream because it felt like an ice cream sandwich without the bread! She crushed the Oreos a few times and then folded the two flavors together. The best part of all this, we paid $6.50 for it. Even though I am over 10 years removed from the Cold Stone Creamery days, I will always remember how difficult any chocolate ice cream can be to mix because of how often we replaced it from the freezer but asking someone to pay $6.50 for an ice cream "sandwich" with nearly full Oreos is saddening.
Emily Wymer
they do not wear gloves, I've come several times I've never once seen gloves. I've even asked staff and they said they don't have to wear them. Yet I see them touch their face, hair, and clothing...and then my ice cream? Gross.
Kelly D.
I came in with my boyfriend and his two kids (4 and 7). We arrived around 8:30 on a Wednesday. There was a blonde and brunette working. The workers for starters, one was making out with her boyfriend in the hallway as you walk in, and we were not greeted. The boys asked for samples and the worker was very short and had a lot of attitude because they took a minute to decide. Then once the other girl who was done making out with her boyfriend came behind the counter and whispered something snarky to her coworker while looking at us, and then laughed and continued with their attitudes, and now not being able to look in our direction. They both then greeted the next customer who walked in, and then continued to whisper to each other, and make rude comments. As far as my ice cream, they barely put my toppings I requested and the ice cream wasn't mixed, the waffle cones were stale and tasted old, and the store was dirty and sticky. I haven't been here in quite some time, and won't be visiting again with employees like this.
I'm going to cut to the chase and say right away that the ice cream served here is hands down the BEST ice cream I've ever had in my life! The ice cream is so unbelievably creamy, it's almost as if they didn't use milk but rather heavy cream. It also tastes so fresh, similar to the ice cream I've had from creameries where the cows graze right next door.If you love ice cream, if you're an ice cream connoisseur, you must treat yourself to Cold Stone.I highly recommend getting just the plain sweet cream flavor so that you can enjoy the ice cream in all its heavenly purity without muddying it with other flavors.
Robert Molina
Not good. These guys are not doing a good job at keeping the customers happy. No, sir. One person working, and 19 people in line. 19. I couldn't believe what I was seeing. I asked the person working if in fact she was the only one here. She said yes with a sad look on her face. Poor baby! I felt so bad for her.
Julia Reichlein
Worker was rude. Didn’t greet us, waited with nothing said to us, lots of rude comments when questions were asked. Good ice cream tho
Kam G.
Went into this place at around 8pm on a Friday. Three ladies working, one platinum blonde hair, one blonde hair and one curly reddish blonde. It was 5-10 minutes before my wife and I were acknowledged. One of them said hi and then started working on a to go order. A second one helped with that to go order and the third one kept going in and out of the back and messing with the register and cash. No apologies for the delay. No I will be right with you. If you want to ignore your customers you will have fewer and fewer customers as time goes on. I am in the customer service industry. I have never just let someone walk into my store without saying hi and welcome in. Thankfully my wife was able to get her ice cream. As for the rest of the shop. The floors were sticky and a good amount of the ice cream looked mixed and messy.
Robert
Only two girls working was ok till about 10 people walked in after we ordered.
It was great like always the 2 girls that serve are really sweet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake Batter
Fantastic staff tonight. Was more than accommodating to my family's needs. Even offered a wet towel when I needed to clean up my toddlers!
Atmosphere: 3
Food: 5
Service: 5
I had an extremely disappointing experience with the service at this placet. The cleanliness was shockingly poor AND to make things worse, I found a HAIR in my cup. When I requested a replacement, the staff argued with me were very rude and disrespectful to me and my family. I strongly advise anyone considering visiting this place to think twice before doing so.
Best Ice Cream. It's close by and located in a nice area at Gresham Station. They have something for everyone.
If you have a birthday bogo don't bother using it! My husband and I got two love it sized ice creams for my birthday and were different of course but when I went to the counter to redeem it they told me they had to be the same flavor which is nonsense I've used this bogo before and has never required that. I asked what the restrictions were and the staff are so incompetent that they couldn't tell me any of the restrictions for future use. So they told me just look at the website and I did but there are no mentions of any restrictions under birthday bogo at all. They robbed me of my money and made a sour finish to my birthday by having an argument with the staff over their incompetence.
The gal was nice, and she greeted me. However, it was as tho I inconvenienced her- the place was dead there was no customers in there she asked if I had an online order I said no and it was just silence for what seemed like forever. I tried small talk she seemed disinterested. I ordered an everybody ice cream the large tub, the ingredients were not mixed in together at all.
I always love going to Cold Stone, you are never left disappointed !
As a former Cold Stone Creamery manager that trained at this location, I am extremely disappointed by the quality provided by the team members at the Gresham location!My wife and I created our own Love It (medium size) half Silk chocolate and half mint ice cream with Oreos mixed in. When the team member finished scooping up the Silk Chocolate ice cream, she directly went to the mint ice cream with the same ice cream scooper without even washing it - talk about a health hazard for those with allergies! What was also disappointing is the lack of effort in mixing the ice cream because it felt like an ice cream sandwich without the bread! She crushed the Oreos a few times and then folded the two flavors together. The best part of all this, we paid $6.50 for it. Even though I am over 10 years removed from the Cold Stone Creamery days, I will always remember how difficult any chocolate ice cream can be to mix because of how often we replaced it from the freezer but asking someone to pay $6.50 for an ice cream "sandwich" with nearly full Oreos is saddening.
they do not wear gloves, I've come several times I've never once seen gloves. I've even asked staff and they said they don't have to wear them. Yet I see them touch their face, hair, and clothing...and then my ice cream? Gross.
I came in with my boyfriend and his two kids (4 and 7). We arrived around 8:30 on a Wednesday. There was a blonde and brunette working. The workers for starters, one was making out with her boyfriend in the hallway as you walk in, and we were not greeted. The boys asked for samples and the worker was very short and had a lot of attitude because they took a minute to decide. Then once the other girl who was done making out with her boyfriend came behind the counter and whispered something snarky to her coworker while looking at us, and then laughed and continued with their attitudes, and now not being able to look in our direction. They both then greeted the next customer who walked in, and then continued to whisper to each other, and make rude comments. As far as my ice cream, they barely put my toppings I requested and the ice cream wasn't mixed, the waffle cones were stale and tasted old, and the store was dirty and sticky. I haven't been here in quite some time, and won't be visiting again with employees like this.
Restaurantji Recommends
I'm going to cut to the chase and say right away that the ice cream served here is hands down the BEST ice cream I've ever had in my life! The ice cream is so unbelievably creamy, it's almost as if they didn't use milk but rather heavy cream. It also tastes so fresh, similar to the ice cream I've had from creameries where the cows graze right next door.If you love ice cream, if you're an ice cream connoisseur, you must treat yourself to Cold Stone.I highly recommend getting just the plain sweet cream flavor so that you can enjoy the ice cream in all its heavenly purity without muddying it with other flavors.
Not good. These guys are not doing a good job at keeping the customers happy. No, sir. One person working, and 19 people in line. 19. I couldn't believe what I was seeing. I asked the person working if in fact she was the only one here. She said yes with a sad look on her face. Poor baby! I felt so bad for her.
Worker was rude. Didn’t greet us, waited with nothing said to us, lots of rude comments when questions were asked. Good ice cream tho
Went into this place at around 8pm on a Friday. Three ladies working, one platinum blonde hair, one blonde hair and one curly reddish blonde. It was 5-10 minutes before my wife and I were acknowledged. One of them said hi and then started working on a to go order. A second one helped with that to go order and the third one kept going in and out of the back and messing with the register and cash. No apologies for the delay. No I will be right with you. If you want to ignore your customers you will have fewer and fewer customers as time goes on. I am in the customer service industry. I have never just let someone walk into my store without saying hi and welcome in. Thankfully my wife was able to get her ice cream. As for the rest of the shop. The floors were sticky and a good amount of the ice cream looked mixed and messy.
Only two girls working was ok till about 10 people walked in after we ordered.