I came thru the drive thru for the first time in a while and one associate was super patient with my questions, I think their name was Jay. They were super quick and personable.
Atmosphere: 5
Food: 5
Service: 5
Burt Dial
Was having a less than stellar morning and dropped my coffee cake on the floor. Threw it away and returned to my seat fo finish my coffee. Lady behind the counter walked up with a new coffee cake without me asking. That made my day!
Atmosphere: 5
Food: 5
Service: 5
Sam Mall
So nice and kind staff. I like this place to have my daily coffee!
Atmosphere: 5
Food: 4
Service: 5
Jo C
I was waiting for my coffee this morning around 8:25 A.M. and a dasher walked in got his order . He asked for a cup of water to the Custumer service . He was shut down immediately saying corporation said without a purchase he couldn’t give him any water . Poor guy he must be embarrassed, the custumer rep is name Kyle was rude . Before I was rich I learned to do act of kindness but of course you guys are all about the money. I will be never be going back to this location. You never denied a cup of water to anyone . Luke 10:25-37 .
Atmosphere: 1
Service: 1
Gillian T
Edited to add after a sort of response: I was clear that DoorDash was not at fault for picking up a stapled bag.
I don't care about the refund so much as just someone apologizing for omitting 2/3 of my order. I'm disabled and was looking forward to a rare treat. That is all.
And what's with taking the phone off the hook?
Original post: They won't even answer the phone after giving me the wrong order. It just goes to a busy signal because they know they're screwing over customers and don't want to answer for it.
I'd be ok with getting the wrong pastries, but I got none and was still charged for two. (Doordash, not their fault with a stapled bag)
Is there management at all here?
Atmosphere: 1
Food: 1
Service: 1
Ismae Rienne
I walked in and waited 5 minutes in line without anyone acknowledging that they even saw me even though I noticed that they looked my way twice. I understand the staff was probably understaffed but taking 5 Seconds out of their time to acknowledge that I'm waiting in line and State that they will get to me as soon as possible should have been done which it was not. I ended up leaving because I felt unacknowledged and did not have the time to wait just to have my order taken and then miss my bus to get to work.
Atmosphere: 3
Food: 4
Service: 3
Cory Zavoskey
Kinda sterile. Work was being done on the double doors, and it was very cold inside.
*Singer* confirmed my choice of grilled cheese sandwich was the best, and I was NOT disappointed...it was mouthwatering!! Yummmmm!!
Atmosphere: 2
Food: 5
Service: 5
Naught Available
disgusting location
needs overhauled
Vallie Lenzen-Debad
Excellent smaller shop excellent fast service
Atmosphere: 5
Food: 5
Service: 5
Aurora
Very friendly and fast. My Frappuccino, and hot white chocolate mocha where made perfect. Highly recommended this Starbucks.
Mid afternoon 2pm, and ONE person behind the counter to handle on line and in-store orders.
Atmosphere: 3
Food: 3
Service: 1
Ryno503
Coffee duh
Atmosphere: 5
Food: 5
Service: 5
Maximus Miles
Good location.
Atmosphere: 5
Food: 3
Service: 3
Chenara Johnson
I've been a Starbucks fan for many years, and this locations customer service typified what customer service should be for all Starbucks locations. Of course, I always love the coffee. There aren't any places that I'm aware of where you can go and receive such a dynamic range of caffeination. From refreshers to blonde roast, hot or cold, sweet, savory or plain, they've got you covered.
The place had a nice ambiance with both indoor and outdoor seating.
Wish there was a dairy free egg white bite option, though!
Vegetarian options: Los of Vegetarian options, fewer vegan ones, fewer dairy free food options
I came thru the drive thru for the first time in a while and one associate was super patient with my questions, I think their name was Jay. They were super quick and personable.
Atmosphere: 5
Food: 5
Service: 5
Was having a less than stellar morning and dropped my coffee cake on the floor. Threw it away and returned to my seat fo finish my coffee. Lady behind the counter walked up with a new coffee cake without me asking. That made my day!
Atmosphere: 5
Food: 5
Service: 5
So nice and kind staff. I like this place to have my daily coffee!
Atmosphere: 5
Food: 4
Service: 5
I was waiting for my coffee this morning around 8:25 A.M. and a dasher walked in got his order . He asked for a cup of water to the Custumer service . He was shut down immediately saying corporation said without a purchase he couldn’t give him any water . Poor guy he must be embarrassed, the custumer rep is name Kyle was rude . Before I was rich I learned to do act of kindness but of course you guys are all about the money. I will be never be going back to this location. You never denied a cup of water to anyone . Luke 10:25-37 .
Atmosphere: 1
Service: 1
Edited to add after a sort of response: I was clear that DoorDash was not at fault for picking up a stapled bag.
I don't care about the refund so much as just someone apologizing for omitting 2/3 of my order. I'm disabled and was looking forward to a rare treat. That is all.
And what's with taking the phone off the hook?
Original post: They won't even answer the phone after giving me the wrong order. It just goes to a busy signal because they know they're screwing over customers and don't want to answer for it.
I'd be ok with getting the wrong pastries, but I got none and was still charged for two. (Doordash, not their fault with a stapled bag)
Is there management at all here?
Atmosphere: 1
Food: 1
Service: 1
I walked in and waited 5 minutes in line without anyone acknowledging that they even saw me even though I noticed that they looked my way twice. I understand the staff was probably understaffed but taking 5 Seconds out of their time to acknowledge that I'm waiting in line and State that they will get to me as soon as possible should have been done which it was not. I ended up leaving because I felt unacknowledged and did not have the time to wait just to have my order taken and then miss my bus to get to work.
Atmosphere: 3
Food: 4
Service: 3
Kinda sterile. Work was being done on the double doors, and it was very cold inside.
*Singer* confirmed my choice of grilled cheese sandwich was the best, and I was NOT disappointed...it was mouthwatering!! Yummmmm!!
Atmosphere: 2
Food: 5
Service: 5
disgusting location
needs overhauled
Excellent smaller shop excellent fast service
Atmosphere: 5
Food: 5
Service: 5
Very friendly and fast. My Frappuccino, and hot white chocolate mocha where made perfect. Highly recommended this Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Mid afternoon 2pm, and ONE person behind the counter to handle on line and in-store orders.
Atmosphere: 3
Food: 3
Service: 1
Coffee duh
Atmosphere: 5
Food: 5
Service: 5
Good location.
Atmosphere: 5
Food: 3
Service: 3
I've been a Starbucks fan for many years, and this locations customer service typified what customer service should be for all Starbucks locations. Of course, I always love the coffee. There aren't any places that I'm aware of where you can go and receive such a dynamic range of caffeination. From refreshers to blonde roast, hot or cold, sweet, savory or plain, they've got you covered.
The place had a nice ambiance with both indoor and outdoor seating.
Wish there was a dairy free egg white bite option, though!
Vegetarian options: Los of Vegetarian options, fewer vegan ones, fewer dairy free food options
Atmosphere: 5
Service: 5
Recommended dishes: Starbucks Blonde Espresso Roast
Employees hand you the wrong drink without saying a name. Then look at you like you took a random cup.
Atmosphere: 3
Food: 3
Service: 3
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