Chen's Chinese Restaurant

Great local Chinese restraint my family and I have always had a great experience here and the service is best intown

When there was a large group a horrible service horrible experience bad food it's been a lot of money and like it

Mostly played machine- ordered take out with no silver ware

The flavor is not good, nothing oriental, there are no sauces, very basic, the food, the price is not fair

Terrible

Took forever to notice i needed a refill on my drink n there was only 1 other table with people there

I really enjoy eating here

Food was dry and tasteless. Ot worth the money.

Atmosphere: 2

Food: 1

Service: 2

I'd highly recommend that you avoid this place. The staff is not helpful and doesn't take accountability for their own mistakes.

The restaurant intitially gave us the wrong order. As we were already home, we started to eat it. They called and said that they messed up and our original order is ready. Since we were already eating, they (Amy) said that we didn't need to bring it back . We went and picked up our original order and went home. After about 15 minutes they called back and said that we owe them more money and called us dishonest. We told them that we would take everything and they agree to give is a refund.

When we took the food back they wouldn't give us a refund and blamed us for the mistake. The Asian lady at the front counter was very rude. They just lost multiple long term customers and would discourage anyone from ordering from here.

Service: 1

Food is great

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Fried Noodles, Orange Chicken

Good food, good service. Wrong closing time posted. Closes at 9p not 10p. Also was out of all soup at 7p and wasn't going to make more

Atmosphere: 3

Food: 5

Service: 4

Great lo mein and hot & sour soup. Large portions.

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Szechuan Lo Mein, Chicken Lo Mein and Shrimp Egg Roll

Was greeted and seated fairly quickly by the server.

Ordered meal and waited 15 minutes but no soup was given before the meal.

When the entree came out I asked about the missing soup and the server said she could bring it out now. I said not to worry about it since the rest of my food was already out.

A few minutes later my server was loudly mocking the exchange with other staff behind a partial barrier.

At no point for the next 15 minutes did she emerge from the back, and I ended up just leaving a 20 instead of waiting any longer for the check to arrive.

Food continues to be good value, but basic customer service skills are lacking and likely will continue to drive customers away.

Atmosphere: 3

Food: 3

Service: 1

I always have a good experience at Chens. My order was ready in a timely manner & the meal was very tasty!

Atmosphere: 5

Food: 5

Service: 5

We've been coming here for 12 years but in the last six months the quality of the food has gone down significantly. Very little meat was included in the broccoli beef and the chicken chow mein was almost completely celery. I'm sad to say we won't be ordering from here anymore.

Atmosphere: 3

Food: 1

Service: 3