Room was absolutely filthy. Went to make coffee in the morning only to find there was still a coffee pod from the previous guest in the machine. Also looked inside where the water goes and it was disgusting. I do not recommend staying here. Find a different hotel.
Heart Less
LOVED IT! Atmosphere was fantastic, food was great but best of all the staff. I didn't catch the workers name but he was AMAZING! So fun and vibrant. I will be going back.
Atmosphere: 5
Food: 5
Service: 5
Alex Golder
Not sure who gave it such high praise but food here is terrible. Ordered a Egg platter for breakfast and got 1 greasy egg burned bacon and home fries. All for a measly sum of $16. Unless you have to escape here I would stay
Atmosphere: 3
Food: 1
Service: 3
박영식 .
The toilet didn't flush well. So I let them know. And they gave me a plunger. I had to use the plunger for three days.
Lee D.
Not an overall bad hotel but tired of gouging and bad service .All courtyards are now charging for parking as an add on . Also while wifi is provided it is absolutely terrible and slow . A come at the front desk is $5.00 and if you get breakfast or coffee is it appreciably smaller and more expensive than anywhere nearby ,My bath too Was missing soap and they never clean rooms now "due to Covid " and labor shortages, I say vote with your wallet and start saying no to corporate gouging .
LC H.
Travel for work and I've NEVER had to pay for parking and breakfast. Why not just put it in the room rate? Pretty chicken shirt if you ask me. The toilet was clogged, there was a bag of garbage on the balcony and the coffee machine included wet grounds from the previous occupant. 2stars, tho, because I slept well through the night.
Liam Powers
The Bistro offers Starbucks brand coffee as well as a variety of delicious American-style food and drink.The breakfast service is open from 06:30 AM to 09:30 AM Monday through Friday and 07:00 AM to 10:00 AM Saturday and Sunday.The dinner/bar service is open from 05:00 PM until 10:00 PM every single day.
Janet M.
So, it does not appear to be a Marriott anymore it sorta depends where you look for it. Some places still have it listed as Marriott and that is interesting. On Moving Day we were freaking exhausted and I needed a safe place to park the kid (20yo) and the cat (6?I think?) for a couple nights while I handled all the exodus things at the house.The new place has a stinkbug issue that was being addressed. Dont ask. This came up on Expedia for $139 a night and "pet friendly" just a mile or two from the old house. Sold. Turns out " pet friendly" means dogs not cats but they made an exception for Elliott. The room was great. Big fluffy pillows and white squishy comforters on tall queen sized beds. Netflix on the tv. A fridge. A hot walk in shower for this broken old lady. I was so sore it was nice to have a shower seat. Kid was happy there from Fri night to Sunday morning and I could feel satisfied they were safe and relaxed. It worked out fine.
Paul M.
Arrived here at 8:30pm and there is only one person working. The key machine is down so she has to let everyone in the room individually with her master key! Right now there's about 15 people waiting in the lobby for her to walk to every room! I feel bad for her but the management of this hotel is obviously horrible. Not a good hotel for business travel. Taking over 30min to check in
Sara S.
Staff are very friendly and accommodating! Room pictures accurate. Bed comfortable, lots of pillows provided. Fridge and microwave in room. Larger tv than listed on websites. Internet is slower, but was still able to stream Netflix on smart tv. Price very reasonable & we chose to extend our stay longer than anticipated with no issues! They do charge $75/pet for the length of your stay, but this price was comparable to other hotels in this area. At the time of review, they have breakfast for a fee & dinner restaurant is not open due to staffing. Very close to Tanasbourne shopping center & movie theater with everything you may need within longer walking distance! Hotel is tucked away from main road which felt very safe!
The slider to the balcony was shut but not latched which could be a potential safety/security thing. The room was superficially clean but I found some, I don't know, maybe kid snacks on the floor near the slider, like maybe they didn't vacuum there. There was a kid's toy next to the nightstand, which would have been easy to spot if you walked over to that side of the bed to vacuum. The fitness room wasn't cleaned during my stay. I was under the impression that having a certain elite status (coughs modestly) entitles one to certain benefits, like upgraded wifi. Probably, it's not really faster but it's the illusion of having something no one else has that makes it seem faster. Anyway, "faster wifi" was not offered as option when I connected to the internet. I suffered through the same pedestrian internet speed like everyone else. Which was slow. But not the slowest and my connection didn't drop when I was in the fitness center so that was a positive.The most disappointing thing about my stay was the staff. With the exception of the employee working the bistro, none of them were friendly or even smiled when they greeted me. Excellent customer support is the one of the reasons I choose to stay at Marriott properties. Courtyard Portland Marriott did not deliver this time.
G A.
RESERVATION for 3 daysWe called housekeeping to find out why did not clean the room and they said they do not clean until you check out. They reluctantly brought us clean towels and did not want to take the dirty towels. I am very disappointed by their service and attitude. I do not recommend this hotel for your stay in Hillsboro OR.
Tommie K.
I always choose my hotel based on whether they have a hot tub and the star ratings in Bookings. I called the hotel a week in advance to ensure that they had a working hot tub. When we arrived, we were told the hot tub was broken. Our room smelled heavily off bleach, but the bathroom floor felt sticky. They advertise in the website that they have a restaurant, but it really wasn't much of a restaurant and besides, it wasn't open anyway. The TV says that Showtime is complimentary, but when it didn't work, the front desk said that it was discontinued. Netflix didn't work either and there were very few channels. When I mentioned the problems they said we could go to a different hotel, but it was getting late and we were tired. I asked for a discounted rate and they did grudgingly give that to us. Later on the day at checked out, my mom's card was charged $70 more than the receipt they gave us.
Risa M.
I'm super frustrated with this place. I made a reservation but I had to cancel due to a Covid exposure. I called their office 3 days before my check in date letting them know but no answer. I emailed them letting them know of my situation but didn't hear anything back so i tried to cancel online but because I had already emailed themabout canceling to get a full refund it did not give me the option to cancel and be charged the cancellation fee. Anyways the day of my check in came and I'm calling but no answer I couldn't even leave a voicemail. I saw that they charged me for the stay and I got a email from them asking to rate my stay. I called them the next day and they answered so I explained my situation and the lady told me they will reverse the fee. It's been a month and I haven't gotten my money back (mind you it was almost 200 dollars so that's a loss in my book.) I've called asking about it but I've been told it's pending but my bank told me there's no pending charges. So hopefully this will get their attention. I'm sure it's a beautiful hotel but the fact I've been dealing with this situation and never even stepping foot in here is frustrating.
Mangy C.
Nice place. If I was reviewing only front desk staff, likely would have been 5 stars. If not for them, probably 3 stars. Reserved a room with a roll-in shower and a sofa. Asked for early check-in (before 3 pm) but ended up arriving at around 4 pm. Went to check in, but they were "inspecting" rooms and were a "little behind schedule." They took our phone number and told us they'd call. Got the call around 5:30 pm. Checked in and they apologized, and offered us $20 in their convenience shop. Okay. Hauled all of our stuff upstairs, wife noted there was only a chair, not a sofa and ottoman as the room description indicated. Went downstairs, talked to front desk; none of the ADA rooms have sofas. Okay, not what we asked for, but another chair would suffice. Went to dinner, came back and Voila! Another chair! Awesome!Next morning got up and jumped in the shower. Got out and half the bathroom floor was covered in water. Shower curtain was too high, and the shower pan seemed to lack slope to the drain. Told front desk; they had maintenance move the shower curtain rod down (they remarked it was the wrong style shower rod, so they ordered a new one). Still had some water issues, but they were manageable.We were in town for a wedding as were a number of other guests. Apparently, one reason this hotel was chosen was due to proximity to the wedding venue, and there was to be a shuttle. When one relative asked about the shuttle times, it was explained there wasn't a shuttle. Front desk staff to the rescue again! One of the staff split her shift to be available for our families. Unfortunately, the wedding venue had three parking lots, and guests and shuttle never connected.Our family virtually overtook the lobby areas, and we on occasion became loud. Not a single complaint by the staff. They were attentive, courteous, and showed exceptional customer service, especially Sandy. She was a real trooper!
Room was absolutely filthy. Went to make coffee in the morning only to find there was still a coffee pod from the previous guest in the machine. Also looked inside where the water goes and it was disgusting. I do not recommend staying here. Find a different hotel.
LOVED IT! Atmosphere was fantastic, food was great but best of all the staff. I didn't catch the workers name but he was AMAZING! So fun and vibrant. I will be going back.
Atmosphere: 5
Food: 5
Service: 5
Not sure who gave it such high praise but food here is terrible. Ordered a Egg platter for breakfast and got 1 greasy egg burned bacon and home fries. All for a measly sum of $16. Unless you have to escape here I would stay
Atmosphere: 3
Food: 1
Service: 3
The toilet didn't flush well. So I let them know. And they gave me a plunger. I had to use the plunger for three days.
Not an overall bad hotel but tired of gouging and bad service .All courtyards are now charging for parking as an add on . Also while wifi is provided it is absolutely terrible and slow . A come at the front desk is $5.00 and if you get breakfast or coffee is it appreciably smaller and more expensive than anywhere nearby ,My bath too Was missing soap and they never clean rooms now "due to Covid " and labor shortages, I say vote with your wallet and start saying no to corporate gouging .
Travel for work and I've NEVER had to pay for parking and breakfast. Why not just put it in the room rate? Pretty chicken shirt if you ask me. The toilet was clogged, there was a bag of garbage on the balcony and the coffee machine included wet grounds from the previous occupant. 2stars, tho, because I slept well through the night.
The Bistro offers Starbucks brand coffee as well as a variety of delicious American-style food and drink.The breakfast service is open from 06:30 AM to 09:30 AM Monday through Friday and 07:00 AM to 10:00 AM Saturday and Sunday.The dinner/bar service is open from 05:00 PM until 10:00 PM every single day.
So, it does not appear to be a Marriott anymore it sorta depends where you look for it. Some places still have it listed as Marriott and that is interesting. On Moving Day we were freaking exhausted and I needed a safe place to park the kid (20yo) and the cat (6?I think?) for a couple nights while I handled all the exodus things at the house.The new place has a stinkbug issue that was being addressed. Dont ask. This came up on Expedia for $139 a night and "pet friendly" just a mile or two from the old house. Sold. Turns out " pet friendly" means dogs not cats but they made an exception for Elliott. The room was great. Big fluffy pillows and white squishy comforters on tall queen sized beds. Netflix on the tv. A fridge. A hot walk in shower for this broken old lady. I was so sore it was nice to have a shower seat. Kid was happy there from Fri night to Sunday morning and I could feel satisfied they were safe and relaxed. It worked out fine.
Arrived here at 8:30pm and there is only one person working. The key machine is down so she has to let everyone in the room individually with her master key! Right now there's about 15 people waiting in the lobby for her to walk to every room! I feel bad for her but the management of this hotel is obviously horrible. Not a good hotel for business travel. Taking over 30min to check in
Staff are very friendly and accommodating! Room pictures accurate. Bed comfortable, lots of pillows provided. Fridge and microwave in room. Larger tv than listed on websites. Internet is slower, but was still able to stream Netflix on smart tv. Price very reasonable & we chose to extend our stay longer than anticipated with no issues! They do charge $75/pet for the length of your stay, but this price was comparable to other hotels in this area. At the time of review, they have breakfast for a fee & dinner restaurant is not open due to staffing. Very close to Tanasbourne shopping center & movie theater with everything you may need within longer walking distance! Hotel is tucked away from main road which felt very safe!
Restaurantji Recommends
The slider to the balcony was shut but not latched which could be a potential safety/security thing. The room was superficially clean but I found some, I don't know, maybe kid snacks on the floor near the slider, like maybe they didn't vacuum there. There was a kid's toy next to the nightstand, which would have been easy to spot if you walked over to that side of the bed to vacuum. The fitness room wasn't cleaned during my stay. I was under the impression that having a certain elite status (coughs modestly) entitles one to certain benefits, like upgraded wifi. Probably, it's not really faster but it's the illusion of having something no one else has that makes it seem faster. Anyway, "faster wifi" was not offered as option when I connected to the internet. I suffered through the same pedestrian internet speed like everyone else. Which was slow. But not the slowest and my connection didn't drop when I was in the fitness center so that was a positive.The most disappointing thing about my stay was the staff. With the exception of the employee working the bistro, none of them were friendly or even smiled when they greeted me. Excellent customer support is the one of the reasons I choose to stay at Marriott properties. Courtyard Portland Marriott did not deliver this time.
RESERVATION for 3 daysWe called housekeeping to find out why did not clean the room and they said they do not clean until you check out. They reluctantly brought us clean towels and did not want to take the dirty towels. I am very disappointed by their service and attitude. I do not recommend this hotel for your stay in Hillsboro OR.
I always choose my hotel based on whether they have a hot tub and the star ratings in Bookings. I called the hotel a week in advance to ensure that they had a working hot tub. When we arrived, we were told the hot tub was broken. Our room smelled heavily off bleach, but the bathroom floor felt sticky. They advertise in the website that they have a restaurant, but it really wasn't much of a restaurant and besides, it wasn't open anyway. The TV says that Showtime is complimentary, but when it didn't work, the front desk said that it was discontinued. Netflix didn't work either and there were very few channels. When I mentioned the problems they said we could go to a different hotel, but it was getting late and we were tired. I asked for a discounted rate and they did grudgingly give that to us. Later on the day at checked out, my mom's card was charged $70 more than the receipt they gave us.
I'm super frustrated with this place. I made a reservation but I had to cancel due to a Covid exposure. I called their office 3 days before my check in date letting them know but no answer. I emailed them letting them know of my situation but didn't hear anything back so i tried to cancel online but because I had already emailed themabout canceling to get a full refund it did not give me the option to cancel and be charged the cancellation fee. Anyways the day of my check in came and I'm calling but no answer I couldn't even leave a voicemail. I saw that they charged me for the stay and I got a email from them asking to rate my stay. I called them the next day and they answered so I explained my situation and the lady told me they will reverse the fee. It's been a month and I haven't gotten my money back (mind you it was almost 200 dollars so that's a loss in my book.) I've called asking about it but I've been told it's pending but my bank told me there's no pending charges. So hopefully this will get their attention. I'm sure it's a beautiful hotel but the fact I've been dealing with this situation and never even stepping foot in here is frustrating.
Nice place. If I was reviewing only front desk staff, likely would have been 5 stars. If not for them, probably 3 stars. Reserved a room with a roll-in shower and a sofa. Asked for early check-in (before 3 pm) but ended up arriving at around 4 pm. Went to check in, but they were "inspecting" rooms and were a "little behind schedule." They took our phone number and told us they'd call. Got the call around 5:30 pm. Checked in and they apologized, and offered us $20 in their convenience shop. Okay. Hauled all of our stuff upstairs, wife noted there was only a chair, not a sofa and ottoman as the room description indicated. Went downstairs, talked to front desk; none of the ADA rooms have sofas. Okay, not what we asked for, but another chair would suffice. Went to dinner, came back and Voila! Another chair! Awesome!Next morning got up and jumped in the shower. Got out and half the bathroom floor was covered in water. Shower curtain was too high, and the shower pan seemed to lack slope to the drain. Told front desk; they had maintenance move the shower curtain rod down (they remarked it was the wrong style shower rod, so they ordered a new one). Still had some water issues, but they were manageable.We were in town for a wedding as were a number of other guests. Apparently, one reason this hotel was chosen was due to proximity to the wedding venue, and there was to be a shuttle. When one relative asked about the shuttle times, it was explained there wasn't a shuttle. Front desk staff to the rescue again! One of the staff split her shift to be available for our families. Unfortunately, the wedding venue had three parking lots, and guests and shuttle never connected.Our family virtually overtook the lobby areas, and we on occasion became loud. Not a single complaint by the staff. They were attentive, courteous, and showed exceptional customer service, especially Sandy. She was a real trooper!