I come here often to get myself an ice cream cone and It seems every time I come through the drive through They are extremely rude and very Dismissive.
Service: 1
Raya M.
The do not update their store hours when they change. They said they were open for take out until 10pm but were closed when I arrived at 9:35z
Atmosphere: 3
Food: 3
Service: 3
Alaina Mead
I am a past DQ employee (20 years ago) from WA. We eat at our local DQ about once a week, I am always kind and empathetic to my fellow DQ alumni and I’ve never had a bad experience with customer service or food at a DQ until today, in LaGrande, OR
We are on an 11 hour road trip that started off with smoke alarms waking us all up at 3 & 4 AM, so we aren’t as sharp today, for sure, but would never use lack of sleep as a chance to be rude.
My teen nephew ordered cheese curds on his own, which he’d never tried before. After sitting down with his food he asked me if I thought he could get marinara sauce for them. The cashier didn’t offer that in the sauce choices. He hadn’t opened the sauce & I told him he could ask, but they might not have it, or take it back, even unopened. I told him me might have to buy it.
He waited at the counter for a good 5 minutes. I finally went up to see if I could get someone’s attention. A bigger lady with dark hair working the drive thru at 5pm on July 17th, 2025 walked by, totally ignoring us, so he quietly asked, “Do you have marina?”
She stopped and said, “Yes.”
He asked, “Can I trade this sauce for it?” He is quite shy so it was tough for him to ask.
She said, “No!!” SO RUDELY and stood there staring at him with a very irritated, mean look. She could have simply explained the policy and said he could buy one. I was very shocked. I’ve never heard someone respond that way to such a simple question. It was like we had offended her. We had no interaction with her prior to this.
THEN, we could hear her telling her co-workers in the back about the interaction. We were in the far corner of the room, quite a distance away, but we could hear her repeat her, “No!!” to them and talk about us. It was extremely rude and such odd behavior. I think this woman needs counseling and/or a class on kindness.
My nephew went back to the counter and paid for the sauce since that is what he really wanted (& it was not offered to him as a choice, which it should have been, originally).
Prior to this I asked for a Superman mini blizzard with no sprinkles. It was one of the worst blizzards I’ve ever had. It HAD sprinkles, and about 3 pieces of cookie dough. Talk about skimping on the customer. Rather than being remade. It was made with an ingredient I asked to be removed & was missing the best part. I did not complain about it, we just wanted to get out of this place after the rudeness in the atmosphere.
We are very disappointed and disturbed after leaving this DQ. We will never go back to this location. I have traveled this way, several times a year for 45 years. My family will be DQ patrons for life, and are very thankful for your normally, terrific customer service and delicious food. Thank you for your time.
Atmosphere: 1
Food: 2
Service: 1
MaLinda Gunnels
Door was closed at 8:45 pm on a Thursday night.
Loew Nah
Its just your average DQ. Great Icecream, good Service, atmosphere is just a fastfood restaurant, not good not bad. People giving 1 stars here almost always make their own problems.
Atmosphere: 3
Food: 5
Service: 4
Laird Small
6-24-25 7:25-7:55. Terrible all around. Waited 25 minutes in the lobby, while the ice cream melted. Then the girl got snippy and threw the ice cream in the trash. Total joke.
Atmosphere: 1
Food: 1
Service: 1
Kyle Nichols
Ordered a basket of fries, after 30 minutes of watching other orders go out and my buddy finish his food and use the restroom I got a refund. Skipped lunch that day.
Atmosphere: 3
Food: 1
Service: 1
james sorensen
Cletk was not friendly
Atmosphere: 4
Food: 5
Service: 3
Kadence Parsons
Ordered an ice cream cake yes the day before needed, but they got it done and tastes great. Got the spelling wrong, told them i needed it by noon and they said no problem, show up at noon and they said it wont be ready till 2 >:( showed up and all staff where short worded, wouldnt even greet us and just in their own worlds.
Atmosphere: 2
Food: 5
Service: 2
Bex RN
This has to be the most convenient stop right next to the off/on ramp. I got a $10 off $20 mobile order coupon, so I decided to give DQ a go. I made the order from the parking lot and went inside and let them know I made a mobile order and was already there. They brought out our ice cream items right away and our food came out within minutes. The tables were clean and the bathrooms too. It was just an unexpected pleasant experience worthy of a review! We ordered the 1/3 lb double stack cheeseburgers and my husband was quick to point out how filling they were as well as very tasty. This tops In & Out for us. The kids meal comes with the ice cream cone, an unbelievable value. This whole experience was just the cherry on top of our long road trip home, They have high chair, booster seats, and changing table for parents of babies out there. The staff were so friendly too! 10/10 recommend!
Kid-friendliness: High chair, booster seats, and changing table in the restroom.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzard, Cheeseburger, French Fries
We ordered through drive through, there food was not fresh it must have been sitting out for a while the fry’s were soggy the food portion was horrible I definitely didn’t get my moneys worth and they had forgot my drink. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Smith
Stopped in for a blizzard and some frys..... After I paid for my food, I asked for some fry sauce. They wanted to charge me more money for the sauce and wouldn't include just 1 for my frys
Atmosphere: 3
Food: 3
Service: 1
Kathee Gaudren
One burger was hard as a rock, like it had been sitting under heat lamps for hours, mine was cold. Employee at the counter was rude and not interested in helping us. We go to Wallowa every summer . First and last time eating at this Dairy Queen.
Atmosphere: 2
Food: 1
Service: 1
Lepton Spin
Wonderful dipped cones!
Atmosphere: 5
Food: 5
Service: 5
cameron canfield
I used to go here all the time until tonight when a softball teams bus was parked in the drive through blocking anyone else from going in and they were walking through the drive through for the entire hour before closing. The lobby was closed for a reason.
I come here often to get myself an ice cream cone and It seems every time I come through the drive through
They are extremely rude and very Dismissive.
Service: 1
The do not update their store hours when they change. They said they were open for take out until 10pm but were closed when I arrived at 9:35z
Atmosphere: 3
Food: 3
Service: 3
I am a past DQ employee (20 years ago) from WA. We eat at our local DQ about once a week, I am always kind and empathetic to my fellow DQ alumni and I’ve never had a bad experience with customer service or food at a DQ until today, in LaGrande, OR
We are on an 11 hour road trip that started off with smoke alarms waking us all up at 3 & 4 AM, so we aren’t as sharp today, for sure, but would never use lack of sleep as a chance to be rude.
My teen nephew ordered cheese curds on his own, which he’d never tried before. After sitting down with his food he asked me if I thought he could get marinara sauce for them. The cashier didn’t offer that in the sauce choices. He hadn’t opened the sauce & I told him he could ask, but they might not have it, or take it back, even unopened. I told him me might have to buy it.
He waited at the counter for a good 5 minutes. I finally went up to see if I could get someone’s attention. A bigger lady with dark hair working the drive thru at 5pm on July 17th, 2025 walked by, totally ignoring us, so he quietly asked, “Do you have marina?”
She stopped and said, “Yes.”
He asked, “Can I trade this sauce for it?” He is quite shy so it was tough for him to ask.
She said, “No!!” SO RUDELY and stood there staring at him with a very irritated, mean look. She could have simply explained the policy and said he could buy one. I was very shocked. I’ve never heard someone respond that way to such a simple question. It was like we had offended her. We had no interaction with her prior to this.
THEN, we could hear her telling her co-workers in the back about the interaction. We were in the far corner of the room, quite a distance away, but we could hear her repeat her, “No!!” to them and talk about us. It was extremely rude and such odd behavior. I think this woman needs counseling and/or a class on kindness.
My nephew went back to the counter and paid for the sauce since that is what he really wanted (& it was not offered to him as a choice, which it should have been, originally).
Prior to this I asked for a Superman mini blizzard with no sprinkles. It was one of the worst blizzards I’ve ever had. It HAD sprinkles, and about 3 pieces of cookie dough. Talk about skimping on the customer. Rather than being remade. It was made with an ingredient I asked to be removed & was missing the best part. I did not complain about it, we just wanted to get out of this place after the rudeness in the atmosphere.
We are very disappointed and disturbed after leaving this DQ. We will never go back to this location. I have traveled this way, several times a year for 45 years. My family will be DQ patrons for life, and are very thankful for your normally, terrific customer service and delicious food. Thank you for your time.
Atmosphere: 1
Food: 2
Service: 1
Door was closed at 8:45 pm on a Thursday night.
Its just your average DQ. Great Icecream, good Service, atmosphere is just a fastfood restaurant, not good not bad. People giving 1 stars here almost always make their own problems.
Atmosphere: 3
Food: 5
Service: 4
6-24-25 7:25-7:55. Terrible all around. Waited 25 minutes in the lobby, while the ice cream melted. Then the girl got snippy and threw the ice cream in the trash. Total joke.
Atmosphere: 1
Food: 1
Service: 1
Ordered a basket of fries, after 30 minutes of watching other orders go out and my buddy finish his food and use the restroom I got a refund. Skipped lunch that day.
Atmosphere: 3
Food: 1
Service: 1
Cletk was not friendly
Atmosphere: 4
Food: 5
Service: 3
Ordered an ice cream cake yes the day before needed, but they got it done and tastes great. Got the spelling wrong, told them i needed it by noon and they said no problem, show up at noon and they said it wont be ready till 2 >:( showed up and all staff where short worded, wouldnt even greet us and just in their own worlds.
Atmosphere: 2
Food: 5
Service: 2
This has to be the most convenient stop right next to the off/on ramp. I got a $10 off $20 mobile order coupon, so I decided to give DQ a go. I made the order from the parking lot and went inside and let them know I made a
mobile order and was already there. They
brought out our ice cream items right
away and our food came out within
minutes. The tables were clean and the
bathrooms too. It was just an unexpected pleasant experience worthy
of a review! We ordered the 1/3 lb double
stack cheeseburgers and my husband
was quick to point out how filling they
were as well as very tasty. This tops In &
Out for us. The kids meal comes with the
ice cream cone, an unbelievable value.
This whole experience was just the
cherry on top of our long road trip home,
They have high chair, booster seats, and
changing table for parents of babies out
there. The staff were so friendly too!
10/10 recommend!
Kid-friendliness: High chair, booster seats, and changing table in the restroom.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blizzard, Cheeseburger, French Fries
Restaurantji Recommends
We ordered through drive through, there food was not fresh it must have been sitting out for a while the fry’s were soggy the food portion was horrible I definitely didn’t get my moneys worth and they had forgot my drink. Poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Stopped in for a blizzard and some frys..... After I paid for my food, I asked for some fry sauce. They wanted to charge me more money for the sauce and wouldn't include just 1 for my frys
Atmosphere: 3
Food: 3
Service: 1
One burger was hard as a rock, like it had been sitting under heat lamps for hours, mine was cold. Employee at the counter was rude and not interested in helping us. We go to Wallowa every summer . First and last time eating at this Dairy Queen.
Atmosphere: 2
Food: 1
Service: 1
Wonderful dipped cones!
Atmosphere: 5
Food: 5
Service: 5
I used to go here all the time until tonight when a softball teams bus was parked in the drive through blocking anyone else from going in and they were walking through the drive through for the entire hour before closing. The lobby was closed for a reason.
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