Firehouse Subs Mayfair Plaza

Great sandwiches

Atmosphere: 5

Food: 5

Service: 5

Sandwiches are extremely good and consistent with fresh ingredients every time. Staff is very friendly and service quick.

Atmosphere: 5

Food: 5

Service: 5

Every time I come into Firehouse Subs, I receive the most friendliest service from Hannah and Kyle. Everyone greets me, but those two always remember my order by heart. That tells me they truly care about their customers. They always have a smile on their faces, and makes my experience great every time. I highly recommend the Firehouse Subs on 540 NE Highway 99W Street in McMinnville, Oregon.

Atmosphere: 5

Food: 5

Service: 5

The thanksgiving sub is back baby!!!!!! I came in to order it; Aaron took my super complimented order and he did not seem to complain at all about it, great service! Mathew then steamed my food and he did a great job maintaining great customer service and my sandwhich was not soggy at all. Great service from these employees. They deserve a raise!

Atmosphere: 5

Food: 4

Service: 4

Very delicious subs! Great service!!

Atmosphere: 5

Food: 5

Service: 5

The guy that was in the drive thru treated us with the upmost respect and a smile on his face every time!

Atmosphere: 5

Food: 5

Service: 5

Just a normal firehouse except for the people are super cool

Perfect

The staff here was great!! This was our first time getting food from Firehouse Subs. Food was good. We picked 3 different sandwiches and everyone was happy.

Atmosphere: 5

Food: 4

Service: 5

Sandwiches are always excellent, customer service is great!

Atmosphere: 5

Food: 5

Service: 5

We have gone through the drive-through twice.
We discovered our order was wrong when we got home and we did not want to drive back. We just ate sandwiches.
We thought we would try one more time and order it online so that we can specifically note what we want on our sandwiches. Two out of three in our order were wrong. I just don't get it. I paid $45 for three sandwiches and for two out of three to be wrong means that I will not be back.
The place wasn't busy. It was at 4 PM.
Double check your orders, even if that means opening up your sandwiches in the shop.

Atmosphere: 2

Food: 1

Service: 1

Neither employees had name tags on. I had to call back up to the store to get both of their names. Cobin and Cheyenne I ordered subs at 7:49 PM. I did not actually receive the subs 20 minutes later. Kobin was witnessed being told to make the subs as he was just wandering around the store, talking and complaining about how he was going to get home, it seemed he was more concerned about his Spark plugs being changed and other gossip. He made references on how another employee don't even know how to make  half the subs.They had only two steamers going . He didn't drop the bacon for the sandwich Cheyenne had to, he walked away several times . Our meat went off in the steamer he opened it and just walked away,Cheyenne told him to finish the subs, when he came back, he made two more subs that were not ours before even grabbing our meat out of the steamer  before he decided to finally finish making ours. There were 0 utensils. They were all gone, they were using their hands to grab the meat to place onto the subs, its as if they were tryimg to.close early before it was even 8 p.m. They we're using a plastic spoon to scoop the mayonnaise out and dollop onto the sandwich, bread and spread gloves were not changed in and out there was a lot of huffing and puffing and eye-rolling from both. There was no lids on the tea canisters. When I called back up there to the store and asked for the names. I also addressed my concerns and complaints about how things were made. As my husband used to work at the store in St. Augustine as a trainer , has met the original owners and founders of Firehouse Subs, and so.we both know how the store is supposed to be run and how orders are taken. It was very disappointing to see how things are being done here at your store. I wish I could say this was the first time we've experienced this type of service at this location but unfortunately it isn't. It seems to be a swinging door of employees so the service is hit and miss. But what is more disappointing is how they handle these situations. To not even hear back from the GM or have the on duty manager at that time address this issue the proper way is giving the impression this store doesn't care about how their store is , customer care or satisfaction.

Upon telling this to the store manager on duty, Cheyenne, there was 0 apologies, when I complained she said, yeah, I understand yeah, I understand okay, I told her I would be leaving g a review she said okay omce more thanks and that was the end of the conversation.

I made this complaint on March 6th and have been told I would be contacted by the GM. I've yet to hear back from that stores GM or a apology from that store . I reached back out and told them I've not heard from the GM on the 10th, Jessica from guest services once again said sorry for my experience followed with :Unfortunately, I do not have a time frame for when they will contact you, but I have updated your case and it has been escalated. I have also requested that they follow up with you about this as quickly as possible. Here it is 7 p.m on Thursday of March 13th and still nothing. A store shouldn't be run like this. Customers pay to much money to have service like this and have to experience this type of behavior.

Atmosphere: 1

Food: 2

Service: 1

Order delivered wrong and when I got it straightened out it was cold and they sliced my roast beef sandwich with the meatball sandwich knife and didn’t wipe it off.

Atmosphere: 1

Food: 1

Service: 1

I downloaded the app to use the 50% off first online order that I was sent right after I signed up and was emailed the offer for 50% off first online order. I could not get the discount to apply. Tried to call the 1800 number and it told me to I leave comments online. I tried to use the chat on the app and it did not recognize what I was asking. I tried to ask the person working in the store for help and all she could say is I dont know, you have to use the app. Doubt I will go back to a FIREHOUSE SUBS. Terrible service and then a 30 minute wait for the other customer to order and get food.

Atmosphere: 2

Food: 2

Service: 1

pretty disappointed walking in and seeing a sick person rubbing their nose taking our order and proceed to make our food. a few days later i got extremely sick after eating here. not cool and there needs to be a health standard meeting here about what conditions are acceptable to work because that was absolute bs, and quite frankly just gross. sandwiches are expensive and wasn’t even good either.