The servers are wonderful, great atmosphere, the food is horrible. They rip you off with the food. I had one of the worst meals ever there, horrible meals. This place is good for drinking but eat somewhere else. Don't ever order the prime rib.
Atmosphere: 4
Food: 1
Service: 4
Brittany Moon
We went sat night at 5pm, not busy, multiple tables open. Seated right away but then completely ignored. Waited about 10, watching waitresses look at us then walk away. They were not busy. So we just left.
Service: 1
Life's Good
First time wow outside by the pool, beautiful, sunny day, terrific cocktails, delightful waitress.Great atmosphere.Great food great friends great fun
Atmosphere: 5
Food: 5
Service: 5
Ron S
Miranda and Sarah are great. Great atmosphere and service. Great place to gather. Highly recommend. Addition: I've been back again and must say Brook is great and Joe the mgr is a reflection of all.
Atmosphere: 5
Food: 5
Service: 5
Devon Vallee
A fun atmosphere and delicious food! Our waitress, Whitney, was awesome!!
Atmosphere: 5
Food: 5
Service: 5
M Dawn
Our entire table of 5, with only 2 in our party, having ordered an alcoholic beverage, were denied service of alcohol beverages despite the absence of any indicators of intoxication, which raise several concerns. Specifically, no member of our party exhibited signs of impairment, such as slurred speech, impaired coordination, or disruptive behavior. When the manager was questioned regarding the rationale for this denial, he was unable to provide specific justification and citing a lack of direct interaction. Furthermore, the manager declined to elaborate on the server's observations. The server's inquiries, which were perceived as intrusive, also contributed to our confusion. Refusing service based on unsubstantiated assumptions, rather than objective criteria, is not only unprofessional but may also contravene state alcohol service regulations, which mandate reasonable, evidence-based grounds for refusal. This incident prompts concerns regarding the establishment's training, potential discriminatory practices, liability exposure, and possible violations of licensing standards. I'd also like to include that none of us had prior alcoholic beverages/drugs or medications that would cause impairment. This was extremely embarrassing and confusing to each one of us
*IN RESPONSE TO THE OWNER'S REPLY*
To clarify my experience and correct some misleading statements made in response to our visit.
Our group was denied alcohol service without explanation. No one had been served prior, and no one was visibly intoxicated or acting inappropriately. We were simply told we would not be served, and no specific concern was raised at the time.
The business later responded publicly and referenced a demand for $5,000 — I want to be clear that I personally made no such demand. I am now aware that a demand letter was sent from a few in our group as you thought an offer of a free pizza would cover over this situation. It's concerning that you would imply improper motives on my part in response to a review I stand behind.
If the decision to refuse service was based on a misunderstanding or misjudgment, that's one thing — but denying an entire group without any clear basis or dialogue is another. It’s especially disappointing to see the business shift blame rather than take ownership or clarify what occurred.
I hope this feedback is taken in the spirit of transparency and improvement, not deflection.
Zoey Presto
Me and my family of 5 had an absolutely bizarre and embarrassing experience.
From the start, the waitress was pushy with questions, and seemed like she was in a hurry. She often kept implying that we had something to drink earlier. We placed our order for two margaritas (for the table) she came back with our waters only (no margaritas) and then we placed our order for food, but she never came back. Then, out of nowhere, the manager came over and told us we couldn’t be served because they believed our family at the table was intoxicated. He himself said we didn’t seem intoxicated to him but once the bartender says so he cannot serve us. (We never even seen or talked to the bartender)
We were just sitting, waiting, and suddenly we were being told that we were believed to be intoxicated and couldn’t serve us our two margaritas, no discussion—just an accusation made.
It was humiliating and confusing, and I left feeling like I did something wrong just by showing up. I’ve never had an experience like this at any restaurant. All we wanted was a meal and a margarita. Instead, we were treated with suspicion and completely dismissed as customers.
Honestly, it felt like the waitress was looking for a reason to get rid of us—maybe because we arrived about 30 minutes before closing. If that was the issue, a simple heads-up would’ve been enough for us to politely leave. I can’t say for sure, but I’ve been trying to make sense of the whole situation ever since.
Atmosphere: 3
Food: 1
Service: 1
Dylan
I came to Margaritaville with my family — just looking to have a nice dinner together. my wife ordered a margarita, the manager came out shortly after and told us we couldn’t be served alcohol because we were supposedly “showing signs of intoxication.”
This came completely out of nowhere. None of us had been drinking before arriving, and we weren’t being loud, disruptive, or inappropriate in any way. We were just sitting at our table, talking quietly and waiting for our food.
It felt extremely disrespectful to be judged like that without cause, especially when we were with our family and trying to enjoy the evening. The way it was handled made us feel embarrassed and unwelcome, and it definitely ruined what should’ve been a good night out.
I wouldn’t recommend this place based on how poorly we were treated.
Atmosphere: 1
Food: 1
Service: 1
BARBARA THOMPSON
Miranda was a great server! And it was her first night on the job! She really knew the the menu already. Food was really good.
Atmosphere: 5
Food: 5
Service: 5
Elias Ralston
So good, went back 3 days later and caught the Sunday all day happy hour! (Update at bottom) Key lime pie brought in from Florida?! Yes please! Recommend you finish with this, dense and creamy deliciousness! But what to start with?!
We both had shrimp; the wife with the grilled skewers and perfectly grilled asparagus on a Mount Shasta of pineapple jasmine rice, added a side salad for only $3, it's not a big salad, but fresh and sufficient. I highly recommend the butterflied coconut shrimp, swap the fries for the salad, and if you are feeling adventurous, the pineapple aioli is delicious but I like a little more juicy pop in the mouth which means it makes you salivate for more; so here's what you do... With the salad get the lemon tequila dressing on the side, ALSO the strawberry vinaigrette on the side, and so for the habanero Tabasco if you like spice... Move the salad aside, dump the coleslaw on your plate to make an empty mixing bowl, add all of the pineapple aioli, 1/3 of the lemon tequila dressing, 1/3 of the strawberry, a little black pepper, and habanero if that's your thing... Mix well, dip your coconut shrimp, and let your eyes roll back with pleasure!
On the return we both got the coconut shrimp, she moaned with delight over that and the pineapple aioli even more than the delectable skewers a few days before; but an amazing value was our happy hour jerk chicken skewers 5 of them for only $7! Nicely spicy, I'd say high medium heat for your average American that considers jalapenos hot. Easily enough chicken to add a salad and call it a meal and cooked to a delightful nice toastiness on the outside with a delightfully moist inside leaving you looking forward to the next bite! Highly recommend this place! Oh and failed to mention the impressive service, both Sarah on Thursday and Cassie on Sunday were attentive, friendly, accurate, and generally a pleasure to experience.
We ALL love the laid back atmosphere which makes us feel like we are on vacation. Happy hour with my girlfriends, date night with my husband plus my kiddos are always asking to go. Their lengthy happy hour menu has several fun drinks as well as a nice selection of sharables. They have several fun board games, corn hole & Fire pits. You can also purchase a pass to swim. The staff is always very warm and friendly.
We were traveling from WA to CA and found this hotel online. It was the highest rated one for Medford, at least on the site I was on. We were delighted with how friendly the staff was. We had dinner and it was fresh and high quality food. Our room was so clean which made me feel comfortable, especially the bathroom. It appears to be very family focused with games that you can play with your family in the lobby. While it wasn't home, it felt close to it. I never go online to rave about hotels, ever. But this hotel deserves the accolades. Thank you.
mike thrapp
It's like a Hawaiian get away in the valley lol
Atmosphere: 5
Food: 5
Service: 5
Eric
Took a lil too get seated and get our food. The manager made up for it an said sorry an got us a cake which was amazing. Everything was worth the wait thank u most definitely will be coming back again
The servers are wonderful, great atmosphere, the food is horrible. They rip you off with the food. I had one of the worst meals ever there, horrible meals. This place is good for drinking but eat somewhere else. Don't ever order the prime rib.
Atmosphere: 4
Food: 1
Service: 4
We went sat night at 5pm, not busy, multiple tables open. Seated right away but then completely ignored. Waited about 10, watching waitresses look at us then walk away. They were not busy. So we just left.
Service: 1
First time wow outside by the pool, beautiful, sunny day, terrific cocktails, delightful waitress.Great atmosphere.Great food great friends great fun
Atmosphere: 5
Food: 5
Service: 5
Miranda and Sarah are great. Great atmosphere and service. Great place to gather. Highly recommend.
Addition:
I've been back again and must say Brook is great and Joe the mgr is a reflection of all.
Atmosphere: 5
Food: 5
Service: 5
A fun atmosphere and delicious food! Our waitress, Whitney, was awesome!!
Atmosphere: 5
Food: 5
Service: 5
Our entire table of 5, with only 2 in our party, having ordered an alcoholic beverage, were denied service of alcohol beverages despite the absence of any indicators of intoxication, which raise several concerns. Specifically, no member of our party exhibited signs of impairment, such as slurred speech, impaired coordination, or disruptive behavior. When the manager was questioned regarding the rationale for this denial, he was unable to provide specific justification and citing a lack of direct interaction. Furthermore, the manager declined to elaborate on the server's observations. The server's inquiries, which were perceived as intrusive, also contributed to our confusion. Refusing service based on unsubstantiated assumptions, rather than objective criteria, is not only unprofessional but may also contravene state alcohol service regulations, which mandate reasonable, evidence-based grounds for refusal. This incident prompts concerns regarding the establishment's training, potential discriminatory practices, liability exposure, and possible violations of licensing standards.
I'd also like to include that none of us had prior alcoholic beverages/drugs or medications that would cause impairment.
This was extremely embarrassing and confusing to each one of us
*IN RESPONSE TO THE OWNER'S REPLY*
To clarify my experience and correct some misleading statements made in response to our visit.
Our group was denied alcohol service without explanation. No one had been served prior, and no one was visibly intoxicated or acting inappropriately. We were simply told we would not be served, and no specific concern was raised at the time.
The business later responded publicly and referenced a demand for $5,000 — I want to be clear that I personally made no such demand. I am now aware that a demand letter was sent from a few in our group as you thought an offer of a free pizza would cover over this situation. It's concerning that you would imply improper motives on my part in response to a review I stand behind.
If the decision to refuse service was based on a misunderstanding or misjudgment, that's one thing — but denying an entire group without any clear basis or dialogue is another. It’s especially disappointing to see the business shift blame rather than take ownership or clarify what occurred.
I hope this feedback is taken in the spirit of transparency and improvement, not deflection.
Me and my family of 5
had an absolutely bizarre and embarrassing experience.
From the start, the waitress was pushy with questions, and seemed like she was in a hurry. She often kept implying that we had something to drink earlier. We placed our order for two margaritas (for the table) she came back with our waters only (no margaritas) and then we placed our order for food, but she never came back. Then, out of nowhere, the manager came over and told us we couldn’t be served because they believed our family at the table was intoxicated. He himself said we didn’t seem intoxicated to him but once the bartender says so he cannot serve us. (We never even seen or talked to the bartender)
We were just sitting, waiting, and suddenly we were being told that we were believed to be intoxicated and couldn’t serve us our two margaritas, no discussion—just an accusation made.
It was humiliating and confusing, and I left feeling like I did something wrong just by showing up. I’ve never had an experience like this at any restaurant. All we wanted was a meal and a margarita. Instead, we were treated with suspicion and completely dismissed as customers.
Honestly, it felt like the waitress was looking for a reason to get rid of us—maybe because we arrived about 30 minutes before closing. If that was the issue, a simple heads-up would’ve been enough for us to politely leave. I can’t say for sure, but I’ve been trying to make sense of the whole situation ever since.
Atmosphere: 3
Food: 1
Service: 1
I came to Margaritaville with my family — just looking to have a nice dinner together. my wife ordered a margarita, the manager came out shortly after and told us we couldn’t be served alcohol because we were supposedly “showing signs of intoxication.”
This came completely out of nowhere. None of us had been drinking before arriving, and we weren’t being loud, disruptive, or inappropriate in any way. We were just sitting at our table, talking quietly and waiting for our food.
It felt extremely disrespectful to be judged like that without cause, especially when we were with our family and trying to enjoy the evening. The way it was handled made us feel embarrassed and unwelcome, and it definitely ruined what should’ve been a good night out.
I wouldn’t recommend this place based on how poorly we were treated.
Atmosphere: 1
Food: 1
Service: 1
Miranda was a great server! And it was her first night on the job! She really knew the the menu already. Food was really good.
Atmosphere: 5
Food: 5
Service: 5
So good, went back 3 days later and caught the Sunday all day happy hour! (Update at bottom) Key lime pie brought in from Florida?! Yes please! Recommend you finish with this, dense and creamy deliciousness! But what to start with?!
We both had shrimp; the wife with the grilled skewers and perfectly grilled asparagus on a Mount Shasta of pineapple jasmine rice, added a side salad for only $3, it's not a big salad, but fresh and sufficient. I highly recommend the butterflied coconut shrimp, swap the fries for the salad, and if you are feeling adventurous, the pineapple aioli is delicious but I like a little more juicy pop in the mouth which means it makes you salivate for more; so here's what you do... With the salad get the lemon tequila dressing on the side, ALSO the strawberry vinaigrette on the side, and so for the habanero Tabasco if you like spice... Move the salad aside, dump the coleslaw on your plate to make an empty mixing bowl, add all of the pineapple aioli, 1/3 of the lemon tequila dressing, 1/3 of the strawberry, a little black pepper, and habanero if that's your thing... Mix well, dip your coconut shrimp, and let your eyes roll back with pleasure!
On the return we both got the coconut shrimp, she moaned with delight over that and the pineapple aioli even more than the delectable skewers a few days before; but an amazing value was our happy hour jerk chicken skewers 5 of them for only $7! Nicely spicy, I'd say high medium heat for your average American that considers jalapenos hot. Easily enough chicken to add a salad and call it a meal and cooked to a delightful nice toastiness on the outside with a delightfully moist inside leaving you looking forward to the next bite! Highly recommend this place! Oh and failed to mention the impressive service, both Sarah on Thursday and Cassie on Sunday were attentive, friendly, accurate, and generally a pleasure to experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coconut Shrimp, Key Lime Pie
Restaurantji Recommends
We ALL love the laid back atmosphere which makes us feel like we are on vacation.
Happy hour with my girlfriends, date night with my husband plus my kiddos are always asking to go.
Their lengthy happy hour menu has several fun drinks as well as a nice selection of sharables.
They have several fun board games, corn hole & Fire pits. You can also purchase a pass to swim.
The staff is always very warm and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Compass Nachos, Coconut Shrimp, Steak, Jerk Chicken Wrap, Cajun Steak, French Fries
A fun place for happy hour
Atmosphere: 5
Food: 5
Service: 5
We were traveling from WA to CA and found this hotel online. It was the highest rated one for Medford, at least on the site I was on. We were delighted with how friendly the staff was. We had dinner and it was fresh and high quality food. Our room was so clean which made me feel comfortable, especially the bathroom. It appears to be very family focused with games that you can play with your family in the lobby. While it wasn't home, it felt close to it. I never go online to rave about hotels, ever. But this hotel deserves the accolades. Thank you.
It's like a Hawaiian get away in the valley lol
Atmosphere: 5
Food: 5
Service: 5
Took a lil too get seated and get our food. The manager made up for it an said sorry an got us a cake which was amazing. Everything was worth the wait thank u most definitely will be coming back again
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Steak
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