I went in and ordered a combination calzone and asked for all the vegies(mushrooms and olives) to be put on one side of the canlzone only. I also asked for added bell pepper and onion on the same half as the olives and mushrooms. We waited over 20 min. To get our order so we purchased a beer each and played lottery while we waited for our order. The employee brought our order and we left to go eat at home. When we got home the calzone had mushrooms and olives accross the whole thing and onions and peppers on only one half? So I called to get it fixed because my husband will not eat cooked veggies. Rhe girl who made it answered the phone and argued with me about how she couldnt make it how i requested her to do? I asked for her Manager. The Manager said the girl employee did the best she could? He didnt offer to fix it for us or offer any remedy for it at all? I believe the employee didn't listen to me and didn't even try to make this order correctly. She never tried to separate the mushrooms and olives because thats on the original canlzone. I ordered special and paid extra for it! She didnt listen and made it wrong and her manager tried to tell me that the toppings run accross the inside and its not like a pizza? If that were the case ?then why were peppers and onions not accross the whole thing as well? And all the meat on one side? This is ridiculous to try to cover a mistake and not even attempt to make it correct or offer to make it right? I told the manager I wanted to speak with the owner and he said he wasn't in now. So I asked when he woukd be in and he said IDK? i asked again when i could speak to the owner and he did know when he would be in next? He then asked if i was threatening him? I told him no I was stating a fact if what my actions would be if there was no remedy to this problem so he said he would try to remake the calzone. When I asked how long before I drive alL the way back down there he hung up on me! I will be speaking with the owner on this matter in person soon. I offered to help him correct the mistake on our order and was met with nothibg but rude customer service by these 2 young employees? I am disgusted by today's young people that dont know a thing about customer service or how to even be polite to thier customers who pay thier paycheck! I won't be eating or patronizing this Figatos again and I hope no one else will either! Thetre food is low quality and half cooked and orders made wrong. This hasn't been the first time! I just didn't complain before now and was treated like i was wrong for asking my order be corrected this time? I stated that I would speak with the owner about how my order was incorrect and how I was treated by the employees on Tuesday June 3rd at the West Main - Medford location. The young girl told the manager she didnt want to speak with me after I asked for her manager that I heard offer no solution to her for me? She refused to re-do our order? I could hear them talking as if I was in the room with them. Not a pleasant conversation about me? Choice words were used also not very customer service pleasing at all. I really wish business owners would pop in on thier lazy, ungrateful and rude employees more often because maybe they wouldn't have the chance to ruin the owners business the way these 2 are doing? Mad in Medford for sure! They need a new manager and a new pizza maker if they want to stay in business very long.
Lisa Long
Grandson and I love this place..
Alexander Owen
This is a walking Pizza place. It has no in restaurant dining. Food's pretty good here, services is alright
A Google User
Figaro's pizza is no better than frozen from Walmart, it's horrible and an embarrassment to even sub par pizza. Don't waste your time or money.
Teresa aka Trea Bernardasci
I really love the potatoes with cheese and bacon and my favorite pizza here is the figgy piggy...it has honey on it. I wish this place was a place u could sit down and eat. U can sit down but just in the slots area to win money...that's a plus for this place too
Jolene Verza
Atmosphere doesn't matter too much, I've never seen anyone stay and dine in there.
Juan Leonardo Rojas Garcia
I like the pizza they prepare there so much I try to return so as not to be left with the craving And yes I recommend it 👍
Dietary restrictions: Everything as it should be, I'm not on a diet so mmm 🤔
Atmosphere: 5
Food: 5
Service: 5
Jeremy Gates
One of my favorites! Always an easy go-to for lunch or dinner!
Great pizza for the price. Especially considering some places want $35 for a pie.
Atmosphere: 4
Food: 5
Service: 5
Britney Belskey
Walked in, looked around, walked out. The pizza in the case looked pretty old. It was later in the day but it just didn't look like a place we wanted to eat.
Lady on the phone was not polite, took my order wrong and hung up before I could pay. Now we have the wrong pizza and I am not thrilled. What we got tasted ok. But it's not what I ordered. Why can't I order from the Figgy app? It would be so much better!
Food: 4
Service: 2
Brandon Kidwell
Good solid pizza place. They're pepperoni pizzas are very good as a base pizza. They're specials are also very unique and good.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Figgy Piggy Pizza, Jo Jo's
Terry Dean
Great pizza and sandwiches ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jo Jo's, Ham and Cheese Sandwich, Extreme Pepperoni Pizza
I went in and ordered a combination calzone and asked for all the vegies(mushrooms and olives) to be put on one side of the canlzone only. I also asked for added bell pepper and onion on the same half as the olives and mushrooms. We waited over 20 min. To get our order so we purchased a beer each and played lottery while we waited for our order. The employee brought our order and we left to go eat at home. When we got home the calzone had mushrooms and olives accross the whole thing and onions and peppers on only one half? So I called to get it fixed because my husband will not eat cooked veggies. Rhe girl who made it answered the phone and argued with me about how she couldnt make it how i requested her to do? I asked for her Manager. The Manager said the girl employee did the best she could? He didnt offer to fix it for us or offer any remedy for it at all? I believe the employee didn't listen to me and didn't even try to make this order correctly. She never tried to separate the mushrooms and olives because thats on the original canlzone. I ordered special and paid extra for it! She didnt listen and made it wrong and her manager tried to tell me that the toppings run accross the inside and its not like a pizza? If that were the case ?then why were peppers and onions not accross the whole thing as well? And all the meat on one side? This is ridiculous to try to cover a mistake and not even attempt to make it correct or offer to make it right? I told the manager I wanted to speak with the owner and he said he wasn't in now. So I asked when he woukd be in and he said IDK? i asked again when i could speak to the owner and he did know when he would be in next? He then asked if i was threatening him? I told him no I was stating a fact if what my actions would be if there was no remedy to this problem so he said he would try to remake the calzone. When I asked how long before I drive alL the way back down there he hung up on me! I will be speaking with the owner on this matter in person soon. I offered to help him correct the mistake on our order and was met with nothibg but rude customer service by these 2 young employees? I am disgusted by today's young people that dont know a thing about customer service or how to even be polite to thier customers who pay thier paycheck! I won't be eating or patronizing this Figatos again and I hope no one else will either! Thetre food is low quality and half cooked and orders made wrong. This hasn't been the first time! I just didn't complain before now and was treated like i was wrong for asking my order be corrected this time? I stated that I would speak with the owner about how my order was incorrect and how I was treated by the employees on Tuesday June 3rd at the West Main - Medford location. The young girl told the manager she didnt want to speak with me after I asked for her manager that I heard offer no solution to her for me? She refused to re-do our order? I could hear them talking as if I was in the room with them. Not a pleasant conversation about me? Choice words were used also not very customer service pleasing at all. I really wish business owners would pop in on thier lazy, ungrateful and rude employees more often because maybe they wouldn't have the chance to ruin the owners business the way these 2 are doing? Mad in Medford for sure! They need a new manager and a new pizza maker if they want to stay in business very long.
Grandson and I love this place..
This is a walking Pizza place. It has no in restaurant dining. Food's pretty good here, services is alright
Figaro's pizza is no better than frozen from Walmart, it's horrible and an embarrassment to even sub par pizza. Don't waste your time or money.
I really love the potatoes with cheese and bacon and my favorite pizza here is the figgy piggy...it has honey on it. I wish this place was a place u could sit down and eat. U can sit down but just in the slots area to win money...that's a plus for this place too
Atmosphere doesn't matter too much, I've never seen anyone stay and dine in there.
I like the pizza they prepare there so much
I try to return so as not to be left with the craving
And yes I recommend it 👍
Dietary restrictions: Everything as it should be, I'm not on a diet so mmm 🤔
Atmosphere: 5
Food: 5
Service: 5
One of my favorites! Always an easy go-to for lunch or dinner!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesy Breadsticks, Classic Pepperoni Pizza, Garden Veggie Pizza, Papas Supreme, Chicken Bacon Ranch Pizza
Great pizza for the price. Especially considering some places want $35 for a pie.
Atmosphere: 4
Food: 5
Service: 5
Walked in, looked around, walked out. The pizza in the case looked pretty old. It was later in the day but it just didn't look like a place we wanted to eat.
Atmosphere: 1
Restaurantji Recommends
Best pizza!
Atmosphere: 5
Food: 5
Service: 5
Lady on the phone was not polite, took my order wrong and hung up before I could pay. Now we have the wrong pizza and I am not thrilled. What we got tasted ok. But it's not what I ordered. Why can't I order from the Figgy app? It would be so much better!
Food: 4
Service: 2
Good solid pizza place. They're pepperoni pizzas are very good as a base pizza. They're specials are also very unique and good.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Figgy Piggy Pizza, Jo Jo's
Great pizza and sandwiches ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jo Jo's, Ham and Cheese Sandwich, Extreme Pepperoni Pizza
Lot's of people standing around asking for money
Parking: Small parking lot
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza
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