Terribly slow, careless service if you're ordering hot food. I don't know how they're still in business. Probably won't be for long. Decent, thoughtful, fairly healthy food, but it's not particularly cheap.
Atmosphere: 3
Food: 4
Service: 2
Rhyon Ingalls
If you're going to make people food they can't eat, be willing to take responsibility. My employee ordered lunch via Doordash, and this is what they got. As you can see, that's not Broccoli Cheese. That's chili. They can't eat meat. It makes them physically ill. But because the error isn't Doordash's, they refuse to give a refund. And because it was ordered through Doordash, this location is refusing to refund. So my poor employee not only is paying for something they can't eat, I had to send them home early so they could actually get something they can eat. So now both businesses can enjoy the negative review. Don't order from here. Unless you enjoy paying $10.50 for a teensy cup of soup you can't eat, apparently.
Food: 1
Service: 1
Rebel Rose
Please don't let the negative reviews scare you away. I don't understand why so many people hate on this place. I'm extremely picky with what and where I eat and I think the Medford Panera Bread location is great. I've ate here many times and it's always very good. The food is tasty and as advertised, the place is clean, and service is fast and friendly. 5 stars from me!
Atmosphere: 5
Food: 5
Service: 5
C B
We ordered pick 2 meals at the kiosk plus 2 bakery items. -i got the wrong soup -we didn't get the bakery items -we didn't get the chips that came with the order
No excuse for such crap service
Atmosphere: 2
Food: 2
Service: 1
Andrew Klein
Part of the Panera chain but didn’t have the big bakery with the bread bowls. Limited scale so not the full menu. Food was “fine” - had a chicken avocado sandwich - small amount of chicken and bread was not “fresh” but it was fine. Ok for a quick bite on the road but not as good as other full scale Panera’s - slightly healthier than traditional fast food restaurants but in the same class.
Atmosphere: 3
Food: 3
Service: 4
Barbara Headden
We live in Klamath Falls and love to go to Panera when we are in Medford. Great food and service. Never disappointed.
Atmosphere: 5
Food: 5
Service: 5
Chiggen Fugger
Seems kind of sus that they are providing subpar levels of meat in their sandwiches when compared to other locations. I brought a scale and weighed it, was 2oz. TWO OUNCES. UNNACCEPTABLE!
Atmosphere: 1
Food: 1
Service: 1
Marti Erway
Really great food and selections.
Atmosphere: 5
Food: 5
Service: 5
Dave Thomas
I accidentally placed my team’s online order for the wrong day. When I showed up, the staff immediately jumped into action. They quickly prepared our full order on the spot, and even went above and beyond by providing extra plates and utensils that weren’t part of the original order. The team was friendly, courteous, and handled the situation under pressure with professionalism. Everyone loved the food—it was fresh, high quality, and a big hit. I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Stella Lemon
I specifically told myself I was going to take the time to leave this review after my visit last night. I only remember reading the cashiers name Nick, who seemed to be new as he received help from a male coworker who came to the rescue with answers and professionalism. I am a patronage of Panera as we have them all over back home in Florida. I brought my spouse and this was a first time visit for him and I couldn't be more happier with the experience. All though we arrived late I placed a mobile order to get the bogo5 deal but also had an instore order, they were nothing but helpful. I had contact with Nick ( cashier) , the gentleman who came to help (not the one on drive thru) and also a young lady in the back. I couldn't be more impressed with their kindness and actual genuineness to not only help each other but to perform work and take pride in it and not just there to collect a paycheck. As I mange a few restaurants and I definitely know how that can be. Hiring manager hats off to you but mostly thank you to the 3 staff last night on 10/21/2024 at 8:30 p.m. YOU GUYS ROCK! Keep up the good work and I truly appreciate your kindness and chat and going above and beyond to create a great dining atmosphere! Hope you get to see this too and know that I'm talking about you :) people always go to leave reviews when something is bad and never when its good so I told myself I have to take the time to leave a review! Thank you Panera Medford, will be seeing you soon especially as I'm now part of the sip club :)
I went in with my boyfriend on a Monday night around 7:30. Posted hours show they close at 9pm on Mondays. Half the tables already had chairs put up on the tables which is not welcoming or inviting even for takeout. We planned to eat there but the environment was so cold and uninviting that we opted for takeout. I ordered a cinnamon roll, Mac and cheese, and a caprese sandwich without lettuce. We were the only people in there and still waited around 15 minutes for that. The bag did not have a cinnamon roll in it so I asked the guy at the pickup counter and he seemed annoyed and rudely asked if I placed the order at the front counter, which I did and it was even on the receipt that the same guy literally just handed me on the bag of food. When I got home and checked my caprese sandwich, it was literally just tomato, garlic aioli, and some mozzarella. No basil and no balsamic glaze as advertised. While it tasted fine, it was missing literally half of the ingredients?? Overall this place is slow, unwelcoming, and the staff is very off putting between the rude/confrontational comments/questions from the seemingly incompetent staff and the empty environment that looks like it’s intentionally set up to invite people to leave long before closing. Overall unpleasant experience and it saddens me to see a place SO dead right in the middle of dinner hours.
Atmosphere: 1
Food: 3
Service: 1
Haileigh Armbrust
Orders have been delayed by 30-45 minutes every time I’ve ordered rapid pick-up ahead of time. Staffing issues seem common. Would not recommend dining in or carrying out if you are hoping for your meal to be ready in a reasonable amount of time.
todd smith
I ordered a grilled cheese with cheddar and chicken and I got a grilled cheese with just American cheese. Didn’t realize until I got home. Thanks for ruining my night Panera ☺️
Bonnie Symmonds-Nelson
Delicious Harvest Soup and salad.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2
Bryan Duggan (BiggerB)
Want jesus with your bread? Then, this place supports your mental illness.
Terribly slow, careless service if you're ordering hot food. I don't know how they're still in business. Probably won't be for long. Decent, thoughtful, fairly healthy food, but it's not particularly cheap.
Atmosphere: 3
Food: 4
Service: 2
If you're going to make people food they can't eat, be willing to take responsibility. My employee ordered lunch via Doordash, and this is what they got. As you can see, that's not Broccoli Cheese. That's chili. They can't eat meat. It makes them physically ill. But because the error isn't Doordash's, they refuse to give a refund. And because it was ordered through Doordash, this location is refusing to refund. So my poor employee not only is paying for something they can't eat, I had to send them home early so they could actually get something they can eat. So now both businesses can enjoy the negative review. Don't order from here. Unless you enjoy paying $10.50 for a teensy cup of soup you can't eat, apparently.
Food: 1
Service: 1
Please don't let the negative reviews scare you away. I don't understand why so many people hate on this place. I'm extremely picky with what and where I eat and I think the Medford Panera Bread location is great. I've ate here many times and it's always very good. The food is tasty and as advertised, the place is clean, and service is fast and friendly. 5 stars from me!
Atmosphere: 5
Food: 5
Service: 5
We ordered pick 2 meals at the kiosk plus 2 bakery items.
-i got the wrong soup
-we didn't get the bakery items
-we didn't get the chips that came with the order
No excuse for such crap service
Atmosphere: 2
Food: 2
Service: 1
Part of the Panera chain but didn’t have the big bakery with the bread bowls. Limited scale so not the full menu. Food was “fine” - had a chicken avocado sandwich - small amount of chicken and bread was not “fresh” but it was fine. Ok for a quick bite on the road but not as good as other full scale Panera’s - slightly healthier than traditional fast food restaurants but in the same class.
Atmosphere: 3
Food: 3
Service: 4
We live in Klamath Falls and love to go to Panera when we are in Medford. Great food and service. Never disappointed.
Atmosphere: 5
Food: 5
Service: 5
Seems kind of sus that they are providing subpar levels of meat in their sandwiches when compared to other locations. I brought a scale and weighed it, was 2oz. TWO OUNCES. UNNACCEPTABLE!
Atmosphere: 1
Food: 1
Service: 1
Really great food and selections.
Atmosphere: 5
Food: 5
Service: 5
I accidentally placed my team’s online order for the wrong day. When I showed up, the staff immediately jumped into action. They quickly prepared our full order on the spot, and even went above and beyond by providing extra plates and utensils that weren’t part of the original order. The team was friendly, courteous, and handled the situation under pressure with professionalism. Everyone loved the food—it was fresh, high quality, and a big hit. I’ll definitely be back!
Atmosphere: 5
Food: 5
Service: 5
I specifically told myself I was going to take the time to leave this review after my visit last night. I only remember reading the cashiers name Nick, who seemed to be new as he received help from a male coworker who came to the rescue with answers and professionalism. I am a patronage of Panera as we have them all over back home in Florida. I brought my spouse and this was a first time visit for him and I couldn't be more happier with the experience. All though we arrived late I placed a mobile order to get the bogo5 deal but also had an instore order, they were nothing but helpful. I had contact with Nick ( cashier) , the gentleman who came to help (not the one on drive thru) and also a young lady in the back. I couldn't be more impressed with their kindness and actual genuineness to not only help each other but to perform work and take pride in it and not just there to collect a paycheck. As I mange a few restaurants and I definitely know how that can be. Hiring manager hats off to you but mostly thank you to the 3 staff last night on 10/21/2024 at 8:30 p.m. YOU GUYS ROCK! Keep up the good work and I truly appreciate your kindness and chat and going above and beyond to create a great dining atmosphere! Hope you get to see this too and know that I'm talking about you :) people always go to leave reviews when something is bad and never when its good so I told myself I have to take the time to leave a review!
Thank you Panera Medford, will be seeing you soon especially as I'm now part of the sip club :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I went in with my boyfriend on a Monday night around 7:30. Posted hours show they close at 9pm on Mondays. Half the tables already had chairs put up on the tables which is not welcoming or inviting even for takeout. We planned to eat there but the environment was so cold and uninviting that we opted for takeout. I ordered a cinnamon roll, Mac and cheese, and a caprese sandwich without lettuce. We were the only people in there and still waited around 15 minutes for that. The bag did not have a cinnamon roll in it so I asked the guy at the pickup counter and he seemed annoyed and rudely asked if I placed the order at the front counter, which I did and it was even on the receipt that the same guy literally just handed me on the bag of food. When I got home and checked my caprese sandwich, it was literally just tomato, garlic aioli, and some mozzarella. No basil and no balsamic glaze as advertised. While it tasted fine, it was missing literally half of the ingredients?? Overall this place is slow, unwelcoming, and the staff is very off putting between the rude/confrontational comments/questions from the seemingly incompetent staff and the empty environment that looks like it’s intentionally set up to invite people to leave long before closing. Overall unpleasant experience and it saddens me to see a place SO dead right in the middle of dinner hours.
Atmosphere: 1
Food: 3
Service: 1
Orders have been delayed by 30-45 minutes every time I’ve ordered rapid pick-up ahead of time. Staffing issues seem common. Would not recommend dining in or carrying out if you are hoping for your meal to be ready in a reasonable amount of time.
I ordered a grilled cheese with cheddar and chicken and I got a grilled cheese with just American cheese. Didn’t realize until I got home. Thanks for ruining my night Panera ☺️
Delicious Harvest Soup and salad.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fuji Apple Chicken Salad & Autumn Squash Soup You Pick 2
Want jesus with your bread? Then, this place supports your mental illness.
Atmosphere: 1
Food: 3
Service: 3
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