I have been coming to this chicken shanty location for the last 6 months and just recently I'd say within the last 2 months the quality of food has absolutely plummeted. Extremely disappointed, my favorite item is the Octoberfest sandwich and I have gotten it with 3 different “beer cheeses” within the same month. None of them were the original beer cheese. When I got my drink it was completely flat because it came from a can instead of the machine. And to top it all off they were pretty much out of every sauce, ranch? Nope. House southern? Nope. BBQ? Another nope. Please fix whatever has you giving out poor quality food to your customers
DeeShaun Randahl
Honestly, i love the company as a whole, i have a shack right around the corner from where i live, and the food is awesome. But today i tried the mall location while i was on break from work. There was a new person being trained it appeared, no biggie, they said they would assist me when available, less than 5 mins, okay. Then, i assume its their manager or another co-worker comes by to help them, i am waiting for at least another 10 mins, and get nothing from the other employee, not even a glance or simple "hi". So i chose another option, hopefully that employee gets better service training and improves.
Atmosphere: 3
Food: 5
Service: 1
Geri Mclaughlin
Good food but out of napkins, utensils and cash register tape...Yikes!!
Tapple Gao
Chicken this good has no business being in a food court. I got the hot chicken. They made it fresh to order. It took longer than a usual food court order but very worth the wait
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket of Fries
Corey Rios
The people at shanty are above and beyond to meet expectations on food, but their customer sevice is outstanding. The management there is always considerate and helping!!! ????
Atmosphere: 5
Food: 5
Service: 5
Alicia Aguilar
Love the shmackin fries, clean, nice environment, pleasant service! Favorite location to go to in Medford. Other spots have been a bit stingy with servings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nashville Sandwich, Chicken Strip Basket of Fries
Anthony Alvarez
the food was delicious, I personally get the shmakin fries with chipotle and ranch, the service was nice and friendly, the area was very spacious and clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Seth DeRushe
Really amazing chicken and fries. Incredible service!!
Jaysiah Zangari
Food was delicious. Tea was even better. Loved the smiles on these guys faces. 5/5 no doubt
Atmosphere: 5
Food: 5
Service: 5
Rissa veerman
always very welcoming great service, and they have the best chicken/food in the rouge valley mall for sure, def give them a try!!
I had one of the best experiences in the mall today. These 2 guys were polite and courteous. They deserve pay raises immediately! Chicken was amazing and the tea was outstanding.
Atmosphere: 5
Food: 5
Service: 5
Nigel Morris
Everybody’s amazing and hard working people. Food is always fresh and hot and delicious. Most definitely will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket of Fries
nanie lozano
David & Giovanni have given me one of the best customer service experience I have had in a long time ! Very attentive, great with recommendations and best of all their patience ! I have a hard time making decisions and David was amazing with helping me out. I got coconut tea , prickly pear & shmaking fries.
Atmosphere: 5
Food: 5
Service: 5
Grady Clark
Great food great service
Atmosphere: 5
Food: 5
Service: 5
Mason Ames
Amazing service and great chicken yovanni had an amazing smile.
I have been coming to this chicken shanty location for the last 6 months and just recently I'd say within the last 2 months the quality of food has absolutely plummeted. Extremely disappointed, my favorite item is the Octoberfest sandwich and I have gotten it with 3 different “beer cheeses” within the same month. None of them were the original beer cheese. When I got my drink it was completely flat because it came from a can instead of the machine. And to top it all off they were pretty much out of every sauce, ranch? Nope. House southern? Nope. BBQ? Another nope. Please fix whatever has you giving out poor quality food to your customers
Honestly, i love the company as a whole, i have a shack right around the corner from where i live, and the food is awesome. But today i tried the mall location while i was on break from work. There was a new person being trained it appeared, no biggie, they said they would assist me when available, less than 5 mins, okay. Then, i assume its their manager or another co-worker comes by to help them, i am waiting for at least another 10 mins, and get nothing from the other employee, not even a glance or simple "hi". So i chose another option, hopefully that employee gets better service training and improves.
Atmosphere: 3
Food: 5
Service: 1
Good food but out of napkins, utensils and cash register tape...Yikes!!
Chicken this good has no business being in a food court. I got the hot chicken. They made it fresh to order. It took longer than a usual food court order but very worth the wait
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket of Fries
The people at shanty are above and beyond to meet expectations on food, but their customer sevice is outstanding. The management there is always considerate and helping!!! ????
Atmosphere: 5
Food: 5
Service: 5
Love the shmackin fries, clean, nice environment, pleasant service! Favorite location to go to in Medford. Other spots have been a bit stingy with servings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nashville Sandwich, Chicken Strip Basket of Fries
the food was delicious, I personally get the shmakin fries with chipotle and ranch, the service was nice and friendly, the area was very spacious and clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Really amazing chicken and fries. Incredible service!!
Food was delicious. Tea was even better. Loved the smiles on these guys faces. 5/5 no doubt
Atmosphere: 5
Food: 5
Service: 5
always very welcoming great service, and they have the best chicken/food in the rouge valley mall for sure, def give them a try!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had one of the best experiences in the mall today. These 2 guys were polite and courteous. They deserve pay raises immediately! Chicken was amazing and the tea was outstanding.
Atmosphere: 5
Food: 5
Service: 5
Everybody’s amazing and hard working people. Food is always fresh and hot and delicious. Most definitely will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket of Fries
David & Giovanni have given me one of the best customer service experience I have had in a long time ! Very attentive, great with recommendations and best of all their patience ! I have a hard time making decisions and David was amazing with helping me out. I got coconut tea , prickly pear & shmaking fries.
Atmosphere: 5
Food: 5
Service: 5
Great food great service
Atmosphere: 5
Food: 5
Service: 5
Amazing service and great chicken yovanni had an amazing smile.
Atmosphere: 5
Food: 5
Service: 5
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