Domino's Pizza in Milwaukie

“Aaron delivered my pizza and did a great job. There may have been a minor delay—Domino’s even sent a follow-up email offering to make it right—but my order arrived within ten minutes of the ETA, piping hot and complete. Aaron was professional, courteous, and respectful.

Unfortunately, I can’t say the same for the woman who answered the phone when I called the store. When I asked to speak with a manager, she interrupted me twice with, “My shift lead is about to step out—how can I help you?” in a tone that was dismissive and full of unnecessary attitude. Repeating yourself with sass isn’t customer service—it’s condescension.

If you’re aspiring to leadership, respect and humility go a long way. Creating a negative space over the phone and speaking with that kind of energy is not how you become anybody’s shift lead. I hope this moment becomes a learning one, not a defining one“

“Every time I do delivery they mess up my order, sometimes in huge ways-sending barely cooked doughy pizza, Parmesan bread bites with no Parmesan, et cetera, but every time I do carry out the order is absolutely perfect, everything cooked perfect, perfect proportions, nothing missing.

I guess they don't wanna deliver ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯“