Dairy Queen Grill & Chill

The food here is very much to my taste.

Food: 3

Horrible Service Today.
We sat in the lobby for 15 minutes and waited for our order. While watching them clear the entire drive thru line and all the lobby people who came in after us.
When we asked where our food was.. . They just started dropping our fried food. When asked who their manager was. The drive thru girl snarkily said " I don't know, I have a few." Whipped her head around and rudely walked away. Horrible Service. Every excuse in the book as to why we experienced such poor service. Save your money. Don't eat here.

Atmosphere: 1

Food: 1

Service: 1

Closed before closing ig. Was really craving a sweet treat 🥹

No chocolate ice cream, only vanilla. Bathroom is outside & creepy.

We've come here multiple times over the years because our family is a big fan of Dairy Queen food however we have become more and more dissatisfied with the employees work ethic in the last year or so. Seems that management is not expecting quality work from their employees so everyone gets away with being incredibly lazy. Came in tonight for two shakes, they were not busy and 90% of their staff was sitting around, screwing around on their phones, talking about their personal lives. 1 person was actively working but it wasn't on the items we had ordered.
I have experience in the food service industry so I understand that if there isn't much to do then there isn't much to do. However several of the tables were dirty, the floors were dirty, items could've been restocked and the fact that no one else was at the restaurant when we first ordered, our shakes should have been done in much less time than it actually took.
While we were standing there, cars did pull up in the drive through and we sat and watched the service timers. I don't know what the cars had ordered but once again, we saw only two girls actually putting in effort to get orders completed. The 3 guys cooking the food in the back were incredibly lazy and moving very slow to complete orders.

We have less and less desire to support this restaurant. There are several other places in town that support more locals and work 10xs harder than the folks that this restaurant continues to employ.

Atmosphere: 1

Food: 4

Service: 1

Everytime I visit this location, I’m waiting between 45 minutes-1hr just for my order to be taken in the drive thru. It is clear that this location is severely under staffed and I cannot imagine how staff feels under the pressure of such a long line. Tonight, there were only 2 employees working the entire restaurant. It’s absolutely not their fault. However, it is frustrating. I often find myself avoiding going here or finding something else, because I don’t have time to sit in the line for over an hour. The Dallas location is never like this, we are in and out in a timely manner. It’s quicker for us to drive out there, get our ice cream and drive home in less than an hour. Every-time I come here, I have to be understanding that they are ALWAYS understaffed and this truly isn’t a “fast” food experience.

Atmosphere: 1

Food: 4

Service: 1

Not the quality we expect from Dairy Queen. The soft serve was not the creamy delicious flavor we anticipated. The consistency was grainy, there was no chocolate available, the price was higher and the cone was stale.

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Ice Cream Cone

Up to the normal dairy Queen standards! I like that they stay open a bit later than some of The other dairy Queen's in the area

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries

I'm going from 5 stars to 2 stars. Our DQ is under new management. Since then the prices have gone up and the quality has gone down. We've ordered food several times since the new management took over and every time we're left disappointed.

Atmosphere: 3

Food: 2

Service: 3

Hello, my name is kartik. I'm the stinky indian who visits pretty frequently, and today you forgot my Sunday, and if it happens again, ur getting bombed.

Atmosphere: 1

Food: 1

Service: 1

Ate inside with 4 adults & 2 little kids. Fries didn't seem fresh. Great food and desert choices! Old fashioned hamburgers-love em, and shakes, among other items! (I often have the chicken strips basket, which I love!) Most service attention given to drive-thru. Inappropriate music playing...nerve wracking & we had children with us. This DQ needs more comfort & enjoyment for all customers. All things considered, I'd come back for the food any day, any time! Fair prices for the quality & choices of food.

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: Ice Cream Cone, Cheeseburger, Burger, Chicken Strips, Chicken Strip Basket

The ice cream is poor quality at this location. Instead of the rich creamy soft serve DQ has always had, they are using a local mixture that is some kind of cheap ice milk. Yellow in color, not creamy, very disappointing, icy, melts into watery milk as soon as it hits your mouth.I asked the manager about it, and she said that they have been using this type of ice cream for years. I doubt this is allowed by the franchise rules. Instead of the trademark creamy rich soft serve DQ is famous for they are misrepresenting the brand with cheap ice milk like the junk you would get at a cheap Chinese buffet. Very sad... I will be going to a different DQ from now on. The owners of this franchise have gone to the dark side. The owners are probably saving money on ice cream costs, but losing lots of business. People will not tolerate such cheap milky stuff, when they are hoping for DQ's signature creamy goodness!

Atmosphere: 5

Food: 1

Service: 5

I’d say 1 in 3 trips, this Dairy Queen is out of ice cream. Have never run into this at another DQ, let alone multiple times.

Atmosphere: 1

Food: 1

Service: 1

This review is specific to the ice cream. The employees have been great so I apologize for not leaving a more representative review.The ice cream at this location has been off since the summer. I have not visited this location in months due to the change in quality. I went in on Free Cone Day to see if the ice cream was finally fixed — nope. Still trash. The ice cream is yellow, icy, and generally not of the quality one expects from Dairy Queen.I have spoken with employees who admitted the machine(s) were broken. They said that they have requested repairs but nothing has been done. I think this issue started sometime around August 2023. Disappointing that the owner has not addressed their subpar product. But at least it was on Free Cone Day.

Atmosphere: 5

Food: 1

Service: 5

I used to enjoy stopping in for an ice cream cone on a regular basis…the last 2 visits (1 just a week ago) have been disappointing…I ordered a medium vanilla cone and I got a frozen cone…not fresh ice cream! It was nothing but ice crystals and flavorless. If I had not been driving away, I would have taken it back for a refund. There was no mention that the cones are now frozen ahead of time. So disappointing for a $4.00 + ice cream cone. Not again!

Food: 2

Service: 4