Dairy Queen Grill & Chill

I'm sorry to say this place has really gone down hill. The food is good but the people who work here are the absolute rudest ever. I've been here twice in the last month... thinking the first time was just a mistake but they were just as rude and unprofessional the second time, so that's it for me.

Atmosphere: 2

Food: 4

Service: 1

Went to eat inside it was open but the doors were locked and nobody answered the phone so I had to go somewhere else to eat

Normally, I don’t write reviews, but Christopher, the gentleman that works the window is absolutely amazing and deserves either a pay raise or to be a manager!

Atmosphere: 5

Food: 5

Service: 5

Rude service. If you’re out of a certain flavor of ice cream or blizzard consistently put a sign out so people don’t continue to ask for it and then get attitude from the employees when they do ask

Atmosphere: 1

Food: 3

Service: 1

The drive thru takes for forever no matter how many cars. 50% of the time they screw up my order. Just now i got the wrong burger, and I just found a weird piece of blunt wrap or something in my sundae. The drink tastes like they haven't cleaned the lines in years or sanitized the nozzles regularly. It a shame that the community cant enjoy the classic food of Dairy Queen without dealing with this. Maybe better training. Maybe hire people that can take an order correctly and treat everyone like valued customer not pick and choice who will receive quality food and service. Why your relations team giving reviews bad reviewer suspension scam links? How about just improve your service.

Atmosphere: 2

Food: 3

Service: 1

I am a dasher I was trying to to ask the blue hair girl with the side shaved if they customer could get sauce she said before I could read his message everything is in the bag slammed the door and walked away. Umm excuse me but she needs to find a new job if she can’t be bothered with a question. I hope management deals with this kind of behavior make sit hard to want to buy anything with the fear she will be working.

Service: 1

Totally skimp you on the candy on the blizzards!

Atmosphere: 1

Food: 1

Service: 1

Riding motorcycle through town on 90F degree day. Thought I’d cool off and grab lunch. Bad idea, AC wasn’t working and I ended up with a lap full of lettuce as they used shredded lettuce on my burger. Really? Employees didn’t seen very happy either, the only positive thing is they said the AC was working for them in the back of the restaurant. All grill and no chill here

Atmosphere: 2

Food: 3

Service: 4

Went to grab a bite to eat on the way through. My 2 year old was the only one to get a burger and now he's been sick throwing up and liquid diarrhea. Thanks DQ friggin dirt bags

Atmosphere: 1

Food: 1

Service: 1

Great restaurant.

Atmosphere: 5

Food: 5

Service: 5

Arrived 5/7/25, not busy. Ordered the $7 meal for my son, they assumed it was chicken, we corrected them, mom got a double and small shake, I just got a cheese burger. The person was not friendly and kept interrupting while we were discussing what we wanted to eat. I finally had to close our window. Got our food and ate on the way home (not Monmouth). My son started on his sundae and asked me to pull over. There was a thin, light colored hair in his ice cream. It wasn’t his since he shaved his head recently. I started to go back, yet he had been working on the family farm for the past few days snd just needed to get home and sleep. It might be a good idea if your workers secured their hair better. If we stop in Monmouth again, we will go somewhere else.

Atmosphere: 5

Food: 3

Service: 3

This one has always had issues. Slow to make orders, stale food. Today, waited for several minutes just to be acknowledged. Order took almost 30 minutes, and was wrong. While I was stuck waiting, another lady came in who walked out without ordering because they didn't even acknowledge she had come in.

Atmosphere: 1

Food: 2

Service: 1

Probably the worst experience and place in town. Really needs a huge overall. upset I paid cash because I didn't even get what I ordered 45 minutes after ordering it, pickup inside. I had to be asked what did I even order after 30 minutes. They couldn't hand me it upside down because it was already mostly melted, empty and missing all the parts to a smores.

Atmosphere: 1

Food: 1

Service: 1

Ordered a banana split blizzard, I have ordered this flavor at 3 other DQ's. This blizzard was terrible, if i had tried it before getting all the way to Corvallis I would have returned it. There wasn't any chocolate or pineapple in it. The worst part of the blizzard was the hard as a rock green bananas in it! I tried to call to complain and all I could get was an answering machine saying there wasn't anyone who could answer the phone. I had just been there it wasn't busy and besides there were at least 7 employees standing around. I use to live in Independence, have sisters who still live there. Needless to say I will never stop at the Monmouth DQ, ever again and I will let my sisters, nieces, nephews and friends know how bad it was!!!

Food: 1

Service: 1

Very well dried out chicken strips.

Atmosphere: 3

Food: 3

Service: 5