I am writing to formally report a deeply concerning experience I recently had at one of your locations. What I witnessed during this visit left me questioning the professionalism, leadership, and basic operational standards of the restaurant. After noticing several issues, I asked a crew member who the manager on duty was, and they identified Aubrey. What I personally observed from that point forward was extremely alarming.
From my perspective, I saw Aubrey engage in behavior that appeared blatantly unsanitary. It looked as though she picked up a piece of chicken with her bare hand, took a bite directly from it, and then placed what remained back into the pan being used for customers. Even if there was some kind of explanation behind this, the appearance alone was shocking and made me seriously question the food-handling practices at this location. No customer should ever have to witness something that even resembles contamination of the food being served.
Unfortunately, this was not the only troubling issue. Throughout my visit, Aubrey was loudly roughhousing and joking with another crew member. The volume, tone, and content of their conversation came across as highly unprofessional and inappropriate for a workplace—especially one where customers are trying to eat. Instead of demonstrating leadership, it felt like she was actively contributing to an environment of chaos and immaturity. The restaurant atmosphere seemed completely unsupervised, and it reflected poorly on the standards I believe Chipotle aims to uphold.
I left the restaurant feeling uncomfortable, disappointed, and frankly disturbed that this type of conduct was coming from the manager on duty—someone who is supposed to set the example for the rest of the staff. I have always trusted Chipotle to maintain high expectations when it comes to cleanliness, food safety, and professionalism, but this experience made me question whether those values are being enforced at this location.
I strongly urge corporate to investigate this situation thoroughly. Customers should never be put in a position where they feel uncertain about the safety of their food or the competence of the staff preparing it. I hope this complaint is taken seriously, because the behavior I witnessed was far outside the realm of acceptable conduct in any professional restaurant environment.
Atmosphere: 1
Food: 1
Service: 1
Shirin G
Tonight was insane. Brunette guy working counter is rude and was rude last time I was there. Made us wait 30 min when you said 5 min and also argued with customer over a food that was made wrong. You talked to him like he was dirt and that’s just unreal to have to listen to that. hope you not the manager cuz corruption needs to hear about you and how you treat ppl. He also ignored my request to give me lettuce and keep arguing with other ppl. Please give your self a favor and let this man go.
Atmosphere: 1
Food: 3
Service: 1
Drew Y.
Food is tasty but a little cold. Nice interior and service.
Atmosphere: 3
Food: 3
Service: 3
Casey Farris
Management needs evaluation
Atmosphere: 1
Food: 5
Service: 1
Evan Felt
Ordered two burritos via the app. One burrito showed up, which was not what I ordered at all. The charge was over $30 and nothing was done after talking to the delivery driver, the store itself, and chipotle via the app.
Atmosphere: 1
Food: 1
Service: 1
Susan Plummer
Great portions. The bowl has good portions. Great people and service.
Atmosphere: 5
Food: 5
Service: 5
Robert McMahon
We ordered delivery and our burritos (3 of them) we absolutely tiny. They put half portions of everything except the meat. This is not the first time this has happened but it was the worst. Try making the food like we are standing in front of you like in the restaurant. I am confused on the standard, I never ask for extra anything except for salsa. Not ordering delivery from them again.
Food: 1
Kaitlin Henningsen
Every single time I come here they are out of at least 3 items and the chips are either burnt or stale. Tonight, they were completely out of veggies, sour cream, chicken, and CHIPS. They were open another 2 hours - fry more chips! It wasn't busy, the workers were rude, and half of them were standing around.
Atmosphere: 1
Food: 1
Service: 1
Christopher Emerson
spent 30 minutes on the phone aurging with their ai self service bot trying to talk to a person. no help.
Atmosphere: 1
Food: 1
Service: 1
Ashley Jones
Really disappointing experience. The place was absolutely filthy. I also watched two employees go directly from the restroom to food prep without washing their hands. One was carrying a device the entire time.
Truly one of the best quality, best value, food venues on the planet. They're quick, delicious, convenient and as they say fresh. The portions are huge so I enjoy 2 meals for 12 bucks. Wish they'd open on the southern Coast of Oregon.
Atmosphere: 4
Food: 5
Service: 5
Trevor Sharp
Great service even tho they had a lot of mobile orders to do they were still fast and had a good attitude the whole time, great crew
Atmosphere: 5
Food: 5
Service: 5
saro flannery
don’t go to this chipotle, i love chipotle so much but this specific place is a nightmare every time i go. today i went and got my typical bowl, it’s now been 3 hours and the diarrhea is insane!!!!!! the time before this i ordered a burrito online with guacamole, instead of guacamole i got an avocado cut in half and stuffed into my freaking burrito.
I am writing to formally report a deeply concerning experience I recently had at one of your locations. What I witnessed during this visit left me questioning the professionalism, leadership, and basic operational standards of the restaurant. After noticing several issues, I asked a crew member who the manager on duty was, and they identified Aubrey. What I personally observed from that point forward was extremely alarming.
From my perspective, I saw Aubrey engage in behavior that appeared blatantly unsanitary. It looked as though she picked up a piece of chicken with her bare hand, took a bite directly from it, and then placed what remained back into the pan being used for customers. Even if there was some kind of explanation behind this, the appearance alone was shocking and made me seriously question the food-handling practices at this location. No customer should ever have to witness something that even resembles contamination of the food being served.
Unfortunately, this was not the only troubling issue. Throughout my visit, Aubrey was loudly roughhousing and joking with another crew member. The volume, tone, and content of their conversation came across as highly unprofessional and inappropriate for a workplace—especially one where customers are trying to eat. Instead of demonstrating leadership, it felt like she was actively contributing to an environment of chaos and immaturity. The restaurant atmosphere seemed completely unsupervised, and it reflected poorly on the standards I believe Chipotle aims to uphold.
I left the restaurant feeling uncomfortable, disappointed, and frankly disturbed that this type of conduct was coming from the manager on duty—someone who is supposed to set the example for the rest of the staff. I have always trusted Chipotle to maintain high expectations when it comes to cleanliness, food safety, and professionalism, but this experience made me question whether those values are being enforced at this location.
I strongly urge corporate to investigate this situation thoroughly. Customers should never be put in a position where they feel uncertain about the safety of their food or the competence of the staff preparing it. I hope this complaint is taken seriously, because the behavior I witnessed was far outside the realm of acceptable conduct in any professional restaurant environment.
Atmosphere: 1
Food: 1
Service: 1
Tonight was insane. Brunette guy working counter is rude and was rude last time I was there. Made us wait 30 min when you said 5 min and also argued with customer over a food that was made wrong. You talked to him like he was dirt and that’s just unreal to have to listen to that. hope you not the manager cuz corruption needs to hear about you and how you treat ppl. He also ignored my request to give me lettuce and keep arguing with other ppl. Please give your self a favor and let this man go.
Atmosphere: 1
Food: 3
Service: 1
Food is tasty but a little cold. Nice interior and service.
Atmosphere: 3
Food: 3
Service: 3
Management needs evaluation
Atmosphere: 1
Food: 5
Service: 1
Ordered two burritos via the app. One burrito showed up, which was not what I ordered at all. The charge was over $30 and nothing was done after talking to the delivery driver, the store itself, and chipotle via the app.
Atmosphere: 1
Food: 1
Service: 1
Great portions. The bowl has good portions. Great people and service.
Atmosphere: 5
Food: 5
Service: 5
We ordered delivery and our burritos (3 of them) we absolutely tiny. They put half portions of everything except the meat. This is not the first time this has happened but it was the worst. Try making the food like we are standing in front of you like in the restaurant. I am confused on the standard, I never ask for extra anything except for salsa. Not ordering delivery from them again.
Food: 1
Every single time I come here they are out of at least 3 items and the chips are either burnt or stale. Tonight, they were completely out of veggies, sour cream, chicken, and CHIPS. They were open another 2 hours - fry more chips! It wasn't busy, the workers were rude, and half of them were standing around.
Atmosphere: 1
Food: 1
Service: 1
spent 30 minutes on the phone aurging with their ai self service bot trying to talk to a person. no help.
Atmosphere: 1
Food: 1
Service: 1
Really disappointing experience. The place was absolutely filthy. I also watched two employees go directly from the restroom to food prep without washing their hands. One was carrying a device the entire time.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Food does not agree with me. Not sure why.
Food: 3
Service: 5
Truly one of the best quality, best value, food venues on the planet.
They're quick, delicious, convenient and as they say fresh.
The portions are huge so I enjoy 2 meals for 12 bucks.
Wish they'd open on the southern Coast of Oregon.
Atmosphere: 4
Food: 5
Service: 5
Great service even tho they had a lot of mobile orders to do they were still fast and had a good attitude the whole time, great crew
Atmosphere: 5
Food: 5
Service: 5
don’t go to this chipotle, i love chipotle so much but this specific place is a nightmare every time i go. today i went and got my typical bowl, it’s now been 3 hours and the diarrhea is insane!!!!!! the time before this i ordered a burrito online with guacamole, instead of guacamole i got an avocado cut in half and stuffed into my freaking burrito.
Atmosphere: 3
Service: 3
I love this place.
Atmosphere: 5
Food: 5
Service: 5
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