The food was amazing. But this Mexican dude was taking my order and I couldn't hear him at all. While I was waiting I kept hearing him say racist language that made me feel upset, and while I was leaving the restaurant I saw him in a red truck doing inappropriate things to a young lady. It might have been his sister i don't know but she was definitely under age.
Atmosphere: 1
Food: 5
Service: 1
Will Miller
Service is always insanely slow here. It takes them like 20 minutes to make a shake or fries for an order that’s already been made. They need an expo person desperately.
Service: 1
Jacob Broeg
Customer service poor, management seems to be checked out and doesn’t care about anything
V. P.
Worst experience with this restaurant, I work in delivery. I accepted a double order, meaning two orders for different customers. Orders are processed slowly for everyone. The first order was handed to me after 30 minutes of waiting, and I had to wait another 30 minutes for the second one. In total, I spent almost an hour waiting at this restaurant. While waiting for the second order, the first one got cold, and the customer received it that way. Because of that, I got a negative rating from the customer, since I couldn’t leave the restaurant without picking up all the orders for my route, whereas most other restaurants hand out orders immediately or within 5–10 minutes at most. Other customers and couriers were also waiting for their orders for about 30 minutes. To make matters worse, my car got stained by a greasy bag because the staff put the fries directly into a thin paper bag along with the rest of the food, while other restaurants use an additional paper cup for fries. I do not recommend this restaurant! Be careful.
Atmosphere: 1
Service: 1
Carol Ina
Attention couriers: stay away from this restaurant for pickups. This place set a new record for wait time, I waited an entire hour. Every 10 minutes, the staff kept asking me for the customer’s name over and over, making me think the order was being prepared. After an hour, they told me the order wasn’t even in their system and that I should cancel it. No one apologized for wasting a whole hour of my time. I lost time and the chance to earn from deliveries at other restaurants.
Atmosphere: 2
Food: 3
Service: 1
Tim Strohmeyer
Very friendly service and tasty food! My wife and I came here for dinner and had initially ordered a milkshake with our food. After eating, we both wanted a fountain drink too so I went back to the counter to pay real quick for a large drink, but they let us have it for free and said it’s on them! Very kind of them!
Atmosphere: 5
Food: 5
Service: 5
Hak Williams
Someone from corporate needs to get in here and whip this place into shape. The fries never measure up to what a five guys fry should be. They aren't crispy enough. The burgers are fine.
Atmosphere: 3
Food: 3
Service: 3
Kelly jean Hargan
Just visited this location and the people here are great! Adolfo is awesome! Super friendly super fast service! We will definitely go back
chunkybychoice 66
Ordered two shakes. One chocolate with salted caramel the other was vanilla with Oreo. Revived two plain vanilla shakes. Also half melted… yikes. PDX fast food places are getting bad/lazy very quickly.
The food is always great here, and I usually enjoy getting a shake. However, at this location my shake didn’t come with whipped cream, my burger wasn’t wrapped properly, and the staff seemed annoyed. On top of that, the dining area was very messy with not a single clean table available.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Cheeseburger
Delaney Fritz
Five guys just as good as ever! Thanks to Adolfo (I think his name was!) for offering us bottled coke after the soda machine ran out of syrup!
Atmosphere: 5
Food: 5
Service: 5
Alyssa
We stopped at Five Guys in Portland on our way back to Washington and had such a welcoming, positive first-time experience. The food was great, but what really stood out was the customer service. A big thank you to the manager, Kayla, for making us feel so welcome and taken care of—it really made our visit special!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Perez-Jasso
I came to eat here because I thought Five Guys would be good. Don’t get me wrong, the food was okay, but it was really soggy, and the customer service was awful. The place was even worse, as soon as I walked in I had cleaned my table and it was very dirty, I would recommend if you come eat here to bring your own wipes to clean the table!
Atmosphere: 1
Food: 4
Service: 3
Ashley Boggs
Such a fun dining experience! All the staff I have encountered on my visits have been great and very nice! The lady manager is Ashly she has Ben there every visit of mine for months I com every Thursday night and always is bright and smiling , I watched her have nobody working with her all alone and now a bunch of people working with her and her service never changes, smile, happy, energetic and my food is excellent each and every time. I will keep being a lifetime Thursday night customer as long as she is there!
Burgers and fries cooked to perfection
Atmosphere: 5
Food: 5
Service: 5
The food was amazing. But this Mexican dude was taking my order and I couldn't hear him at all. While I was waiting I kept hearing him say racist language that made me feel upset, and while I was leaving the restaurant I saw him in a red truck doing inappropriate things to a young lady. It might have been his sister i don't know but she was definitely under age.
Atmosphere: 1
Food: 5
Service: 1
Service is always insanely slow here. It takes them like 20 minutes to make a shake or fries for an order that’s already been made. They need an expo person desperately.
Service: 1
Customer service poor, management seems to be checked out and doesn’t care about anything
Worst experience with this restaurant, I work in delivery. I accepted a double order, meaning two orders for different customers. Orders are processed slowly for everyone. The first order was handed to me after 30 minutes of waiting, and I had to wait another 30 minutes for the second one. In total, I spent almost an hour waiting at this restaurant. While waiting for the second order, the first one got cold, and the customer received it that way. Because of that, I got a negative rating from the customer, since I couldn’t leave the restaurant without picking up all the orders for my route, whereas most other restaurants hand out orders immediately or within 5–10 minutes at most. Other customers and couriers were also waiting for their orders for about 30 minutes.
To make matters worse, my car got stained by a greasy bag because the staff put the fries directly into a thin paper bag along with the rest of the food, while other restaurants use an additional paper cup for fries. I do not recommend this restaurant! Be careful.
Atmosphere: 1
Service: 1
Attention couriers: stay away from this restaurant for pickups. This place set a new record for wait time, I waited an entire hour. Every 10 minutes, the staff kept asking me for the customer’s name over and over, making me think the order was being prepared. After an hour, they told me the order wasn’t even in their system and that I should cancel it. No one apologized for wasting a whole hour of my time. I lost time and the chance to earn from deliveries at other restaurants.
Atmosphere: 2
Food: 3
Service: 1
Very friendly service and tasty food! My wife and I came here for dinner and had initially ordered a milkshake with our food. After eating, we both wanted a fountain drink too so I went back to the counter to pay real quick for a large drink, but they let us have it for free and said it’s on them! Very kind of them!
Atmosphere: 5
Food: 5
Service: 5
Someone from corporate needs to get in here and whip this place into shape. The fries never measure up to what a five guys fry should be. They aren't crispy enough. The burgers are fine.
Atmosphere: 3
Food: 3
Service: 3
Just visited this location and the people here are great! Adolfo is awesome! Super friendly super fast service! We will definitely go back
Ordered two shakes. One chocolate with salted caramel the other was vanilla with Oreo. Revived two plain vanilla shakes. Also half melted… yikes. PDX fast food places are getting bad/lazy very quickly.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The food is always great here, and I usually enjoy getting a shake. However, at this location my shake didn’t come with whipped cream, my burger wasn’t wrapped properly, and the staff seemed annoyed. On top of that, the dining area was very messy with not a single clean table available.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Cheeseburger
Five guys just as good as ever! Thanks to Adolfo (I think his name was!) for offering us bottled coke after the soda machine ran out of syrup!
Atmosphere: 5
Food: 5
Service: 5
We stopped at Five Guys in Portland on our way back to Washington and had such a welcoming, positive first-time experience. The food was great, but what really stood out was the customer service. A big thank you to the manager, Kayla, for making us feel so welcome and taken care of—it really made our visit special!
Atmosphere: 5
Food: 5
Service: 5
I came to eat here because I thought Five Guys would be good. Don’t get me wrong, the food was okay, but it was really soggy, and the customer service was awful. The place was even worse, as soon as I walked in I had cleaned my table and it was very dirty, I would recommend if you come eat here to bring your own wipes to clean the table!
Atmosphere: 1
Food: 4
Service: 3
Such a fun dining experience! All the staff I have encountered on my visits have been great and very nice! The lady manager is Ashly she has Ben there every visit of mine for months I com every Thursday night and always is bright and smiling , I watched her have nobody working with her all alone and now a bunch of people working with her and her service never changes, smile, happy, energetic and my food is excellent each and every time. I will keep being a lifetime Thursday night customer as long as she is there!
Atmosphere: 5
Food: 5
Service: 5
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