Horrible, employ lady at the front very rude food is alright could be better will never come back. Don’t waste time or money there are better options out there.
daphne fordon
the young girl with the brown hair is amazing. i think her name is daphne. she’s absolutely gorgeous and the pizza she makes is next level. I would definitely recommend sbarros to a friend
sillerless
my go to breadsticks
Sara sunflowr
So slow! Just for some premade pizza? Lots of attitude, not worth the price and there are so many other options in the mall.
Stelstry Mv
Staff is very very very slow there and the young lady there seems to not care about customer satisfaction
Cole
The children running the show were more interested in showing eachother videos on they're phone than getting orders prepared on time.
Atmosphere: 1
Service: 1
Rebeccah Silva
This Sbarro needs an overhaul. The employees that work here have the personalities of cardboard or look like you’re inconveniencing them by ordering. The front area with the utensils is a mess and the literally snails pace they work with literally the bare minimum communication is just sad. Who is managing this place because it always feels like it’s in shambles!
Raelyn Berry
Went here for dinner with my fiancé and was unsatisfied. The girl helping us had a very bad attitude which was upsetting from the beginning. The food was okay. The prices were a little much for pizza that sits all day… maybe next time.
Atmosphere: 1
Food: 1
Service: 1
Yvonne R
I just called the store asking if the items I ordered were available in case they would be substituted (which has happened before without asking my preference) and the woman who answered the phone at 12:50pm 11/13/24 was so rude and hung up on me. I said “ hi I just wanted to confirm if the items on my order were available?” And listen the items and name. And she said yes I’m waiting for the driver ma’am I’m still working on it. And proceeded to hang up the phone.
Atmosphere: 1
Service: 1
Justine Washington
Worst place to eat at Washington Square. Their utensils literally look so dirty in the holder they sit at in front of the cash register, there’s an older woman who works with putting together peoples food orders, or maybe she orders for them because she was telling me to grab my order at the register and I hadn’t even said what I wanted to eat yet. And when I got to finally speak, I said I wanted some pasta she just assumes it’s the penne, that looks inedible by the way. I stopped her and said not that pasta (penne) and she gives me the rudest glare. I asked her for spaghetti and meatballs and she just slops some meat sauce on top of my spaghetti. Paid for a meatball I didn’t even get. Absolute worst dining experience I’ve ever had at a mall. I’ve eaten at other food spots in this food court and I’ve never had such a rude encounter before like this. If I could give negative starts, I would. But I guess we’ll settle for 1 star for the poorest customer service and eating experience. Don’t waste your money here.
The older lady working there is so rude to employees and customers. I ordered bread sticks and they where out of bread sticks. So we ordered spaghetti and asked for Parmesan the young girl told me it was in a black little bucket they have upfront I was looking when the older lady says where out of Parmesan and make a comment to me " you say where out of Parmesan and they still look " . I had also ordered a water which I didn't get you I went back to get it and she screamed where out of Parmesan which the young girl tells her oh no no I forgot to give her the water. How does me asking for Parmesan became a rude encounter to her telling the young girl to move out of the way. If you don't like dealing with customers don't get a job where you have to deal with customer service
Recommended dishes: Spaghetti with Meatballs
J S
now, i really like sbarro for "mall food." been to many different sbarro locations and rarely get anything other than great food. same can't always be said for the employees, they're usually at least mildly unpleasant and/or unhelpful. however, this one...probably should be shut down. the food's improperly prepared, and stale/overcooked/dried out. as a nice bonus, the employees are the most miserable, morose, inattentive, rude humans in food service. never going back to this location again.
Atmosphere: 2
Food: 1
Service: 1
J Scott
now, i really like sbarro for "mall food." been to many different sbarro locations and rarely get anything other than great food. same can't always be said for the employees, they're usually at least mildly unpleasant and/or unhelpful. however, this one...probably should be shut down. the food's improperly prepared, and stale/overcooked/dried out. as a nice bonus, the employees are the most miserable, morose, inattentive, rude humans in food service. never going back to this location again.
Atmosphere: 2
Food: 1
Service: 1
Scott Grensted
Guys seemed to be upset we were even there. Acted like they didn't see us. I never give bad reviews but they should be fired. I bet the numbers are down around there with those type of attitudes. We actually left...didn't even end up ordering and they laughed about it.
Atmosphere: 1
Food: 1
Service: 1
ST
Sbarro should be banned in the US. Literally the worst pizza place that exists on planet earth.
Horrible, employ lady at the front very rude food is alright could be better will never come back. Don’t waste time or money there are better options out there.
the young girl with the brown hair is amazing. i think her name is daphne. she’s absolutely gorgeous and the pizza she makes is next level. I would definitely recommend sbarros to a friend
my go to breadsticks
So slow! Just for some premade pizza? Lots of attitude, not worth the price and there are so many other options in the mall.
Staff is very very very slow there and the young lady there seems to not care about
customer satisfaction
The children running the show were more interested in showing eachother videos on they're phone than getting orders prepared on time.
Atmosphere: 1
Service: 1
This Sbarro needs an overhaul. The employees that work here have the personalities of cardboard or look like you’re inconveniencing them by ordering. The front area with the utensils is a mess and the literally snails pace they work with literally the bare minimum communication is just sad. Who is managing this place because it always feels like it’s in shambles!
Went here for dinner with my fiancé and was unsatisfied. The girl helping us had a very bad attitude which was upsetting from the beginning. The food was okay. The prices were a little much for pizza that sits all day… maybe next time.
Atmosphere: 1
Food: 1
Service: 1
I just called the store asking if the items I ordered were available in case they would be substituted (which has happened before without asking my preference) and the woman who answered the phone at 12:50pm 11/13/24 was so rude and hung up on me. I said “ hi I just wanted to confirm if the items on my order were available?” And listen the items and name. And she said yes I’m waiting for the driver ma’am I’m still working on it. And proceeded to hang up the phone.
Atmosphere: 1
Service: 1
Worst place to eat at Washington Square. Their utensils literally look so dirty in the holder they sit at in front of the cash register, there’s an older woman who works with putting together peoples food orders, or maybe she orders for them because she was telling me to grab my order at the register and I hadn’t even said what I wanted to eat yet. And when I got to finally speak, I said I wanted some pasta she just assumes it’s the penne, that looks inedible by the way. I stopped her and said not that pasta (penne) and she gives me the rudest glare. I asked her for spaghetti and meatballs and she just slops some meat sauce on top of my spaghetti. Paid for a meatball I didn’t even get. Absolute worst dining experience I’ve ever had at a mall. I’ve eaten at other food spots in this food court and I’ve never had such a rude encounter before like this. If I could give negative starts, I would. But I guess we’ll settle for 1 star for the poorest customer service and eating experience. Don’t waste your money here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The older lady working there is so rude to employees and customers. I ordered bread sticks and they where out of bread sticks. So we ordered spaghetti and asked for Parmesan the young girl told me it was in a black little bucket they have upfront I was looking when the older lady says where out of Parmesan and make a comment to me " you say where out of Parmesan and they still look " . I had also ordered a water which I didn't get you I went back to get it and she screamed where out of Parmesan which the young girl tells her oh no no I forgot to give her the water. How does me asking for Parmesan became a rude encounter to her telling the young girl to move out of the way. If you don't like dealing with customers don't get a job where you have to deal with customer service
Recommended dishes: Spaghetti with Meatballs
now, i really like sbarro for "mall food."
been to many different sbarro locations and rarely get anything other than great food. same can't always be said for the employees, they're usually at least mildly unpleasant and/or unhelpful.
however, this one...probably should be shut down.
the food's improperly prepared, and stale/overcooked/dried out.
as a nice bonus, the employees are the most miserable, morose, inattentive, rude humans in food service.
never going back to this location again.
Atmosphere: 2
Food: 1
Service: 1
now, i really like sbarro for "mall food."
been to many different sbarro locations and rarely get anything other than great food. same can't always be said for the employees, they're usually at least mildly unpleasant and/or unhelpful.
however, this one...probably should be shut down.
the food's improperly prepared, and stale/overcooked/dried out.
as a nice bonus, the employees are the most miserable, morose, inattentive, rude humans in food service.
never going back to this location again.
Atmosphere: 2
Food: 1
Service: 1
Guys seemed to be upset we were even there. Acted like they didn't see us. I never give bad reviews but they should be fired. I bet the numbers are down around there with those type of attitudes. We actually left...didn't even end up ordering and they laughed about it.
Atmosphere: 1
Food: 1
Service: 1
Sbarro should be banned in the US. Literally the worst pizza place that exists on planet earth.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Pepperoni Pizza
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