Shake Shack West End Portland

Soggy cold burgers made with NO care. Moody and rude staff. Worst location I’ve been.

Placed dine in orders today (burger fries and drink then a shake order). Service was great! Wes was friendly and helpful -thank you!! I’ll be back!

I ate Shake Shack for the first in my life yesterday and I loved it. It really enjoyed the cheese fries with extra cheese on the side, and my banana pudding shake. I wish we had Shake Shacks where I live!

This is a busy busy little shake shop on a busy busy intersection in downtown Portland. The vibe is 'busy'. They have outdoor ping pong and some other fun games at their picnic tables outside. The bathrooms are clean, and no matter how busy they keep the orders, movin' and they stay friendly.

This isna good choice for loud groups. Not fantastic for small kids.

I got food poisoning from undercooked hamburger

God awful restaurant ? If you wanna buy a gimmick ass burger for like $30 from a franchise with chains open in Isr*el, this your spot I guess lmao

Kid-friendliness: 41,000+ bombed and killed

Atmosphere: 1

Food: 1

Service: 1

It's so expensive tho.

Atmosphere: 4

Food: 5

Service: 3

Food was amazing, hit the spot 100% I was STARVING but that truffle burger ? brought me back to life. Nurvillan was our server and he was super nice to us, great service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry, Burger

Sebastian was such a genuine article: great service, gregarious & helpful, upbeat, and so kind, too. His earnest happiness is downright infectious! :D What a pleasant surprise, and the food was awesome, too!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Fries

Ordered online and food was ready within five minutes of the estimate in the app. We always get our burgers well done, so the wait is often worth it. Good service, good food. Our pup enjoyed her biscuit. Great location near the bookstore.

Atmosphere: 4

Food: 4

Service: 4

I stopped by for a quick snack on a Friday afternoon and enjoyed the namesake Shake Burger which is a well smashed patty served on a properly substantial bun with the requisite trimmings. The DIY ordering may put off some folks, but there is a human-operated counter option.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger

Awesome waitress yelled "Splunge!", playing along with our naming fun.
Awesome shakes, a mid shack, great food.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Fries, Burger

-Yummy food
-Attentive and quick service considering the busy time of day (5pm)
-Cole/Keely/Aurora were awesome on deck- They answered a lot of random questions/needs in the midst of things.
-Clean
-Feeling safer downtown (I noticed a few security officers around, maybe from Powell’s?)
-Ping pong!
-Kid-friendly
-Flexible and comfortable seating inside and out

Kid-friendliness: Ping pong/some space to lounge outside,
fun seating options, and some TVs (Bluey was on).

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger, Crinkle Cut Fries

Passing by at 7:00 in the morning to homeless people sleeping and trash all over the place outside, on the tables, I saw one homeless person urinating on the tables that people eat at. Very bad location. Be careful where you walk, there are needles sticking out of the ground

Kid-friendliness: Huge, open dining room with tons of seating. Would be more than sufficient for those with children.

Wheelchair accessibility: Giant dining room with a lot of open space. Moving around in a wheelchair would be a breeze.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Frozen Custard