Y’all… I pulled up to this Starbucks at 5 a.m, hoping to start my day right, only to wait 25 minutes for someone to finally show up to work—the manager at that lol the one with a grown out buzz cut. It was giving ‘needed a day off’ and an attitude that said she’d woken up on the wrong side of the bed. Life seemed clearly miserable.
She shows up with a coworker whose bangs were as uneven as the customer service, and neither one even bothered to explain the delay. When I asked if my order could be on the house for the wait, she just gave me that condescending ‘I could care less’ smile and said, ‘That was your choice; there are other Starbucks you could’ve gone to.’ As a manager she should know that other locations open at different times lmao but okay go off sis.
Mind you, I waited 25 minutes —not the 15 minutes it said on the screen by the time I finally snapped a photo to prove it. I had to deal with the incompetence of these employees and wait for the food to actually be made.
Long story short, after I asked for the contact info of a higher-up, she finally caved and gave me my order for free—as she should. Next time, take some accountability, throw in an apology, and leave the attitude at home!
Service: 1
Faith Hodges
I like Starbucks, so bear in mind this review is about the staff, not the franchise. This location is drive through, so I couldn't go back, but long story short, the lady who accepted my order gave me attitude about knowing what I want (a brevé matcha latte), a pumpkin spice latte with 3 packets of raw sugar and a drink carrier. BREVÉ means made with half and half or cream, not water. Sugar is easy to find. Not only did they make my latte with water they forgot the sugar packets and were in such a rush that I couldn't get a word in edgewise to fix it. I won't ever go back to this location. And sure as the reply from the owner says below, if I had checked my drink immediately and then wanted to drive around the block so I could wait in a line 6 cars deep to confront and ask someone who was snippy and rude to remake my drink I totally could have done that. But, I would have been late for work and all in all I'd rather not. This was my first and last visit to this location.
Atmosphere: 2
Food: 2
Service: 2
Manderjano Manderjano
Caramel machinato blonde roast 6 shots.
Atmosphere: 5
Food: 5
Service: 5
Dave Cameron
Slow as you can get 20 min
Atmosphere: 5
Food: 5
Service: 4
Nichole Lyonnais
Generally this location has great costumer service. Its changed drastically over the last couple weeks. Today I stopped to get a drink, asked the barista if there was sugar in the Matcha Lattes. They said no so I ordered one. I got my drink and took a sip. There was very obviously sugar in it. I would have chosen something else if I had known. Disappointing.
Service: 2
Allen Zalewski
Late afternoon shift one of the best around but the morning shift needs work. When you say you open a 5 you should open at 5 not look at me like I am an idiot because you don't have the tills stocked
Atmosphere: 4
Food: 4
Service: 1
Rachelle Nylund
Always a lovely moment in my day
Atmosphere: 5
Food: 5
Service: 5
Jessica Clemmer
Waited almost 30 minutes to move 3 cars before me at 1:30pm. Kind of ridiculous. Didn't get to the window until 2pm. Should not take 10 minutes PER CAR for one drink each.
The team on 60th & Columbia are a great crew, always on their "A" game.
Atmosphere: 5
Food: 5
Service: 5
Courtlandt Trowbridge
The girls on the morning crew that are usually there Sunday to Wednesday are glorious and make up for the few bad employees who are rude and pushy. I love talking with them as part of my daily morning drive-to-work ritual.
Dietary restrictions: Customization of your food or drink is easily achieved and if they are unable to accommodate your specific request they will politely and kindly tell you.
Parking: This specific Starbucks does not have an inside seating area, but you can order from a walk-up window. There is outdoor seating and they still offer free Wi-Fi.
Kid-friendliness: They love everybody
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Sausage & Cheddar, Egg White & Roasted Red Pepper Egg Bites, Cheese Danish, Breakfast Sandwich
Steve Hollingsworth
Love Starbucks and the whole advertising vibe
Atmosphere: 5
Food: 5
Service: 5
Dan Jacobs
A very busy location but excellent
Service: 5
Alex Budchanin
One of the worst drive-thru experiences at Starbucks. We drove from Seattle to Portland over the weekend and stopped in for coffee. These baristas screwed up not only the quantity, but also the coffee drinks. Instead of my order they gave me someone else's drinks.Starbucks corp. please train baristas to serve customers better. This is unacceptable…
Quik drive thru allways pleasant!
Atmosphere: 5
Food: 5
Service: 5
Good coffee and pleasant employees
Atmosphere: 4
Food: 3
Service: 4
Y’all… I pulled up to this Starbucks at 5 a.m, hoping to start my day right, only to wait 25 minutes for someone to finally show up to work—the manager at that lol the one with a grown out buzz cut. It was giving ‘needed a day off’ and an attitude that said she’d woken up on the wrong side of the bed. Life seemed clearly miserable.
She shows up with a coworker whose bangs were as uneven as the customer service, and neither one even bothered to explain the delay. When I asked if my order could be on the house for the wait, she just gave me that condescending ‘I could care less’ smile and said, ‘That was your choice; there are other Starbucks you could’ve gone to.’ As a manager she should know that other locations open at different times lmao but okay go off sis.
Mind you, I waited 25 minutes —not the 15 minutes it said on the screen by the time I finally snapped a photo to prove it. I had to deal with the incompetence of these employees and wait for the food to actually be made.
Long story short, after I asked for the contact info of a higher-up, she finally caved and gave me my order for free—as she should. Next time, take some accountability, throw in an apology, and leave the attitude at home!
Service: 1
I like Starbucks, so bear in mind this review is about the staff, not the franchise. This location is drive through, so I couldn't go back, but long story short, the lady who accepted my order gave me attitude about knowing what I want (a brevé matcha latte), a pumpkin spice latte with 3 packets of raw sugar and a drink carrier. BREVÉ means made with half and half or cream, not water. Sugar is easy to find. Not only did they make my latte with water they forgot the sugar packets and were in such a rush that I couldn't get a word in edgewise to fix it. I won't ever go back to this location. And sure as the reply from the owner says below, if I had checked my drink immediately and then wanted to drive around the block so I could wait in a line 6 cars deep to confront and ask someone who was snippy and rude to remake my drink I totally could have done that. But, I would have been late for work and all in all I'd rather not. This was my first and last visit to this location.
Atmosphere: 2
Food: 2
Service: 2
Caramel machinato blonde roast 6 shots.
Atmosphere: 5
Food: 5
Service: 5
Slow as you can get 20 min
Atmosphere: 5
Food: 5
Service: 4
Generally this location has great costumer service. Its changed drastically over the last couple weeks. Today I stopped to get a drink, asked the barista if there was sugar in the Matcha Lattes. They said no so I ordered one. I got my drink and took a sip. There was very obviously sugar in it. I would have chosen something else if I had known. Disappointing.
Service: 2
Late afternoon shift one of the best around but the morning shift needs work. When you say you open a 5 you should open at 5 not look at me like I am an idiot because you don't have the tills stocked
Atmosphere: 4
Food: 4
Service: 1
Always a lovely moment in my day
Atmosphere: 5
Food: 5
Service: 5
Waited almost 30 minutes to move 3 cars before me at 1:30pm. Kind of ridiculous. Didn't get to the window until 2pm. Should not take 10 minutes PER CAR for one drink each.
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
The team on 60th & Columbia are a great crew, always on their "A" game.
Atmosphere: 5
Food: 5
Service: 5
The girls on the morning crew that are usually there Sunday to Wednesday are glorious and make up for the few bad employees who are rude and pushy. I love talking with them as part of my daily morning drive-to-work ritual.
Dietary restrictions: Customization of your food or drink is easily achieved and if they are unable to accommodate your specific request they will politely and kindly tell you.
Parking: This specific Starbucks does not have an inside seating area, but you can order from a walk-up window. There is outdoor seating and they still offer free Wi-Fi.
Kid-friendliness: They love everybody
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwiches, Sausage & Cheddar, Egg White & Roasted Red Pepper Egg Bites, Cheese Danish, Breakfast Sandwich
Love Starbucks and the whole advertising vibe
Atmosphere: 5
Food: 5
Service: 5
A very busy location but excellent
Service: 5
One of the worst drive-thru experiences at Starbucks. We drove from Seattle to Portland over the weekend and stopped in for coffee. These baristas screwed up not only the quantity, but also the coffee drinks. Instead of my order they gave me someone else's drinks.Starbucks corp. please train baristas to serve customers better. This is unacceptable…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Caffe Espresso Frappuccino, Iced Caramel Macchiato
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