The app was not working correctly and was pending my payment. I went to pick up and the manager said she did not receive an order and could not help me with the deal because it was through the app even though the app was glitching. She asked me to order again, so I did and the same thing happened. It showed on my account as processing but the order was not received. She assured me I would not be charged because they have to process the order for that to happen. I left frustrated with no sandwiches. My account was charged twice for the transactions they never received and sandwiches that were never made. I received one refund. I called the manager again today, she said she remembered me but could not help. She gave me a phone number of a man she said was the owner but did not give his name. I should have asked. No answer and no voicemail. I called the store again and no answer. I will not be returning to this location after years of going there due to the lack of customer service. I am hoping to receive a refund from corporate.
Service: 1
Steve Evans
Great food but the customer service is why I go back. They somehow remember the details of my preferences after dealing with hundreds of other customers in a day. Always friendly.
Atmosphere: 5
Food: 5
Service: 5
Nick Villanti
Decent subway in Bethany if you're looking for a quick bite.
Atmosphere: 4
Food: 4
Service: 4
Megan Taylor
This is the worst subway I’ve ever been to. Horrible customer service and terrible food. The breakfast egg sandwich for one of our kids was frozen in the middle. We went back in to have it reheated and the lady behind the counter continually pretended that she didn’t see us. Finally another customer asked if we needed something, before she would acknowledge us. The other sandwich we got, which was for our 10yo had no meat on it and was slopped together. He’s not a complainer and asked what was wrong with his sandwich. $30 later and food is gross. Don’t waste your time or money.
Atmosphere: 1
Food: 1
Service: 1
Paul Reger
I'm very unhappy with this subway. They would not honor a special from the corporate arm of Subway for $6.99 for a footlong roast beef. I went there today wanting to enjoy a sandwich but I was turned away. This is classic bait and switch. As I said I am very unhappy.
Service: 1
Teena Johnson
Good sandwich and quick service.
JM DeB
April 11, 2025 around lunch. Very rude experience. Location doesn't take coupons although they are delivered to our local area where this store is. Kinda a trick to get people in. Employee was rude. I was asking for prices for simple subs and got waived in the general direction of the menu without any interest in providing additional help. While I was looking and ready to place an order the employee just went to the next person in line even though we had been waiting longer Just wanted a simple sandwich for the kids. Ended up leaving because they were rude and didn't care Disappointed.
Fair Review
I am quite disappointed with my recent experience. The staff at this location is always friendly and professional, which is why I feel the issue lies more with the process rather than the individual who prepared my sandwich. The bread had melted cheese at the edges, which I've never encountered at any other Subway location. Additionally, the bread itself did not seem fresh, and the tomato was smashed, leading me to question the quality and freshness of the ingredients. I also noticed that some key ingredients, like jalapeños, were missing.
That being said, I still want to acknowledge the hard work of the staff, and I would rate them highly for their service. It seems that the overall quality and process may have dropped, possibly due to timing or the end-of-day rush, as it was not as fresh as it usually is during midday.
M R P
Very good 👍
Shahzad Khosravi
Overpriced! They dont allow the use of coupons. Rude management.
Just a reminder that this location doesn't accept coupon.
Kristen Helmer
Marzi the manager was rude the whole time while making our sandwiches. The meatball sandwich was dry and but into an olive pit. Honestly worst subway we have been to.
Atmosphere: 4
Food: 2
Service: 1
Guy in Mink
Cookie dough gave me nausea. Staff was nice and polite though.
Yuncoh TF
This restaurant does not accept paper coupons. 7/10/2024
George McGregor
Amazing highly recommend, foot long white bread mozzarella and bacon (it is the best sandwich you can get)
The app was not working correctly and was pending my payment. I went to pick up and the manager said she did not receive an order and could not help me with the deal because it was through the app even though the app was glitching. She asked me to order again, so I did and the same thing happened. It showed on my account as processing but the order was not received. She assured me I would not be charged because they have to process the order for that to happen. I left frustrated with no sandwiches. My account was charged twice for the transactions they never received and sandwiches that were never made. I received one refund. I called the manager again today, she said she remembered me but could not help. She gave me a phone number of a man she said was the owner but did not give his name. I should have asked. No answer and no voicemail. I called the store again and no answer. I will not be returning to this location after years of going there due to the lack of customer service. I am hoping to receive a refund from corporate.
Service: 1
Great food but the customer service is why I go back.
They somehow remember the details of my preferences after dealing with hundreds of other customers in a day.
Always friendly.
Atmosphere: 5
Food: 5
Service: 5
Decent subway in Bethany if you're looking for a quick bite.
Atmosphere: 4
Food: 4
Service: 4
This is the worst subway I’ve ever been to. Horrible customer service and terrible food. The breakfast egg sandwich for one of our kids was frozen in the middle. We went back in to have it reheated and the lady behind the counter continually pretended that she didn’t see us. Finally another customer asked if we needed something, before she would acknowledge us. The other sandwich we got, which was for our 10yo had no meat on it and was slopped together. He’s not a complainer and asked what was wrong with his sandwich. $30 later and food is gross. Don’t waste your time or money.
Atmosphere: 1
Food: 1
Service: 1
I'm very unhappy with this subway. They would not honor a special from the corporate arm of Subway for $6.99 for a footlong roast beef. I went there today wanting to enjoy a sandwich but I was turned away. This is classic bait and switch. As I said I am very unhappy.
Service: 1
Good sandwich and quick service.
April 11, 2025 around lunch. Very rude experience. Location doesn't take coupons although they are delivered to our local area where this store is. Kinda a trick to get people in.
Employee was rude. I was asking for prices for simple subs and got waived in the general direction of the menu without any interest in providing additional help. While I was looking and ready to place an order the employee just went to the next person in line even though we had been waiting longer
Just wanted a simple sandwich for the kids. Ended up leaving because they were rude and didn't care
Disappointed.
I am quite disappointed with my recent experience. The staff at this location is always friendly and professional, which is why I feel the issue lies more with the process rather than the individual who prepared my sandwich. The bread had melted cheese at the edges, which I've never encountered at any other Subway location. Additionally, the bread itself did not seem fresh, and the tomato was smashed, leading me to question the quality and freshness of the ingredients. I also noticed that some key ingredients, like jalapeños, were missing.
That being said, I still want to acknowledge the hard work of the staff, and I would rate them highly for their service. It seems that the overall quality and process may have dropped, possibly due to timing or the end-of-day rush, as it was not as fresh as it usually is during midday.
Very good 👍
Overpriced! They dont allow the use of coupons. Rude management.
Restaurantji Recommends
Just a reminder that this location doesn't accept coupon.
Marzi the manager was rude the whole time while making our sandwiches. The meatball sandwich was dry and but into an olive pit. Honestly worst subway we have been to.
Atmosphere: 4
Food: 2
Service: 1
Cookie dough gave me nausea. Staff was nice and polite though.
This restaurant does not accept paper coupons. 7/10/2024
Amazing highly recommend, foot long white bread mozzarella and bacon (it is the best sandwich you can get)
Atmosphere: 5
Food: 5
Service: 5
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