Do not go to the drive thru even if the drive thru open light is on. You will not get service. I have a child in a wheelchair and wanted to order in the drive thru. 3 different female employees watched me and other cars in the drive thru line and ignored us. I drove up to the window figuring maybe they were busy and short staffed and was hoping to ask if they had soup so I wouldn’t have to get the wheelchair out and go in for nothing but the employees looked at me in the drive thru window then hid behind the wall to avoid service. So I parked the wheelchair van and had to unload my daughter in her wheelchair to go inside and ask if they were serving soup. The 3 female employees acted as though they were annoyed that I came inside. There were 3 customers inside waiting in line. So I quickly asked if subway was serving soup at this time. One employee finally acknowledged me and said no. If your establishment does not want to serve people in the drive thru line then don’t turn the light on and put a closed sign on the drive thru line so me and countless other customers aren’t in the drive thru line waiting for nothing. I’ve been to this subway before and the guy who works at night is great, I can’t say the same for the day staff.
Service: 1
Devin Fisher
24 hour subway is closed?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Subway Club
kirstin kewitz
ordered through door dash, messed up both my sandwiches completely. waste of money.
Brittany Brubaker
This Subway sucks. Ordered online and only received one of the two sandwiches we ordered. The one we got was also wrong and a complete mess.
What a joke. Don’t waste your time with this location.
Atmosphere: 1
Food: 1
Service: 1
Christopher Sanderson
Always painfully slow wait to get a sandwich. They seem vastly understaffed. Drive thru had no response. Is the drive thru even open?
Atmosphere: 2
Food: 3
Service: 1
Chuck Hall
Upon arrival, to pick up my order placed online, I was told that “there is no bread” to make sandwiches, maybe I’d like to go to another store for my order. I asked how will they reimburse the credit card I used for this order, so that I could order elsewhere and was told they didn’t know how to do that. They then said that they had “day old” wheat bread that they could use. I said okay. When I unpacked the order at home, I found that the sandwich was burnt. I don’t know why I was given this. Absolutely NO quality control at this store. As others have mentioned in their reviews, STAY AWAY from this store. When I returned to the store, I was told that it would be an hour to an hour and a half before they’d be able to replace my order. I asked for a refund and was told because I had placed and paid online I’d need to go online for a refund. Because the receipt was taped to the sack, the restaurant number was unreadable, so I couldn’t request a refund. I’m NEVER ordering from them again!
Atmosphere: 3
Food: 1
Service: 2
Kevin Ruiz
Dude told me to request a refund, waited over 30 min for my online order that said was ready and got there for there to be no order and just be told to request a refund. This location is a complete joke, workers also touching and play with their hair while using the same glove used to prep orders.
Atmosphere: 1
Food: 1
Service: 1
Chris Cole
They had no bread and had no way to give me my money back since I ordered it on the app. The guy at the store said to go to the other subway up 122nd and said they would make my order. I get there and they said that's not what they are supposed to do but because of my situation they decided to help me. How does a sandwich shop run out of bread and then stay open accepting orders. Just close the store I wasn't the only one put in this situation. I'm now scared to order online here anymore cuz there is no way to call them since the number just calls their headquarters number so I can't even double check if they have bread
Atmosphere: 3
Food: 5
Service: 1
Ricky Eska
This place has terrible service. The lady was just standing outside chit chatting with someone in a car ignoring people waiting in the drive thru. At least tell people over the speaker if you're not going to take anyone's order. Don't ever come to this location unless you want to be ignored.
Kray King
The dude that works at night is okay he never follows the Instructions we Write ( I usually order from the app then pick up at drive thru window ) and it always takes like 15-40 min just too pick up my order I get it, it gets busy but it doesn’t take this long too make sandwiches. be for real. ??♀️usually come at night after lobby is closed I don’t recommend going to this location
Such a stupid idea to have a drive through when they cant get to it. Waited 10 minutes to order at drive and they couldnt get my order because there were customers inside. The dude went back in the intercom and told me to go to another location
Atmosphere: 1
Food: 1
Service: 1
Mr HVAC
Terrible customer service. They were outright rude to several customers in front of us. We waited patiently for 10 minutes only to have the clerk take an order from the walk up window that had just arrived. Unless you want to be disappointed, AVOID this location.
Atmosphere: 1
Food: 1
Service: 1
Megan Grace
Wanted to try the drive through. Told me to wait. No problem. Gave up after 10 mins. Passed by the window to see the employee just texting. Not helping guests or anyone. Went to different location instead
Omen Roake
tastes like passive aggression. sandwich was smashed and there was very little filling but it was edible so whatever
Food: 3
Erin Kilcoyne
Me and my husband love eating meatball sub sandwiches they were very yummy.
Do not go to the drive thru even if the drive thru open light is on. You will not get service. I have a child in a wheelchair and wanted to order in the drive thru. 3 different female employees watched me and other cars in the drive thru line and ignored us. I drove up to the window figuring maybe they were busy and short staffed and was hoping to ask if they had soup so I wouldn’t have to get the wheelchair out and go in for nothing but the employees looked at me in the drive thru window then hid behind the wall to avoid service. So I parked the wheelchair van and had to unload my daughter in her wheelchair to go inside and ask if they were serving soup. The 3 female employees acted as though they were annoyed that I came inside. There were 3 customers inside waiting in line. So I quickly asked if subway was serving soup at this time. One employee finally acknowledged me and said no. If your establishment does not want to serve people in the drive thru line then don’t turn the light on and put a closed sign on the drive thru line so me and countless other customers aren’t in the drive thru line waiting for nothing. I’ve been to this subway before and the guy who works at night is great, I can’t say the same for the day staff.
Service: 1
24 hour subway is closed?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Subway Club
ordered through door dash, messed up both my sandwiches completely. waste of money.
This Subway sucks. Ordered online and only received one of the two sandwiches we ordered. The one we got was also wrong and a complete mess.
What a joke. Don’t waste your time with this location.
Atmosphere: 1
Food: 1
Service: 1
Always painfully slow wait to get a sandwich. They seem vastly understaffed. Drive thru had no response. Is the drive thru even open?
Atmosphere: 2
Food: 3
Service: 1
Upon arrival, to pick up my order placed online, I was told that “there is no bread” to make sandwiches, maybe I’d like to go to another store for my order. I asked how will they reimburse the credit card I used for this order, so that I could order elsewhere and was told they didn’t know how to do that. They then said that they had “day old” wheat bread that they could use. I said okay. When I unpacked the order at home, I found that the sandwich was burnt. I don’t know why I was given this. Absolutely NO quality control at this store. As others have mentioned in their reviews, STAY AWAY from this store. When I returned to the store, I was told that it would be an hour to an hour and a half before they’d be able to replace my order. I asked for a refund and was told because I had placed and paid online I’d need to go online for a refund. Because the receipt was taped to the sack, the restaurant number was unreadable, so I couldn’t request a refund. I’m NEVER ordering from them again!
Atmosphere: 3
Food: 1
Service: 2
Dude told me to request a refund, waited over 30 min for my online order that said was ready and got there for there to be no order and just be told to request a refund. This location is a complete joke, workers also touching and play with their hair while using the same glove used to prep orders.
Atmosphere: 1
Food: 1
Service: 1
They had no bread and had no way to give me my money back since I ordered it on the app. The guy at the store said to go to the other subway up 122nd and said they would make my order. I get there and they said that's not what they are supposed to do but because of my situation they decided to help me.
How does a sandwich shop run out of bread and then stay open accepting orders. Just close the store I wasn't the only one put in this situation.
I'm now scared to order online here anymore cuz there is no way to call them since the number just calls their headquarters number so I can't even double check if they have bread
Atmosphere: 3
Food: 5
Service: 1
This place has terrible service. The lady was just standing outside chit chatting with someone in a car ignoring people waiting in the drive thru. At least tell people over the speaker if you're not going to take anyone's order. Don't ever come to this location unless you want to be ignored.
The dude that works at night is okay he never follows the Instructions we Write ( I usually order from the app then pick up at drive thru window ) and it always takes like 15-40 min just too pick up my order I get it, it gets busy but it doesn’t take this long too make sandwiches. be for real. ??♀️usually come at night after lobby is closed I don’t recommend going to this location
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Such a stupid idea to have a drive through when they cant get to it. Waited 10 minutes to order at drive and they couldnt get my order because there were customers inside. The dude went back in the intercom and told me to go to another location
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service. They were outright rude to several customers in front of us. We waited patiently for 10 minutes only to have the clerk take an order from the walk up window that had just arrived. Unless you want to be disappointed, AVOID this location.
Atmosphere: 1
Food: 1
Service: 1
Wanted to try the drive through. Told me to wait. No problem. Gave up after 10 mins. Passed by the window to see the employee just texting. Not helping guests or anyone. Went to different location instead
tastes like passive aggression. sandwich was smashed and there was very little filling but it was edible so whatever
Food: 3
Me and my husband love eating meatball sub sandwiches they were very yummy.
Atmosphere: 5
Food: 5
Service: 5
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