Terrane Italian Kitchen & Bar

Just awful. Don't go here. You're disappointment will be immeasurable.

Atmosphere: 1

Food: 1

Service: 3

A friend and I went last night for dinner. I completely agree with another posters comments that the staff seemed to be purposely providing bad service. I am understanding that service industry is extremely hard now and patience is necessary. But the service was almost laughable it was so poor. We spent $150 on dinner, drinks and were treated like we were an inconvenience. Drinks took forever and 1 time were wrong. Everything took so long. Then my meal came out cold. They begrudgingly took it back to kitchen and then the steak came back well done/ flavorless. Also, we noticed there had been 2 different groups that came & sat near us & both left after at least 20-25 minutes being ignored by staff. Left sitting without menus, water or a napkin. The waiter said I don’t know what to tell u everyone came in at the same time. lol. So many good restaurants in that area - please go elsewhere.

Atmosphere: 3

Food: 2

Service: 1

Overpriced for the quality, setting would be amazing if it was busy and full of life but it's empty so it feels dead.

This is a mediocre restaurant being held up by the hotel it's attached too.

Atmosphere: 2

Food: 2

Service: 2

An “Italian” restaurant that only has two pasta dishes. Which, by the way are bland and terrible. We will not be going back and would suggest you don’t go either. I am so disappointed.

Food is mid, service is mid, not worth the price. Good atmosphere. Only thing going is proximity to the

Atmosphere: 5

Food: 3

Service: 3

Firstly, the reservation process uses a website called TOCK. There's no way to actually cancel or modify a reservation, even though you take a credit card and claim to charge a $25.00 PER PERSON cancellation or no show fee.

Secondly, this restaurant needs to close until it can get its act together. There were only two people working that we could see, and everything took an inordinate amount of time. That includes the time to be seated, even though we arrived at 5:30 and there were only 3 tables occupied. It took 45 minutes to get our drinks. It took an hour and ten minutes to get our food. The poor server was on his own, and he told us it was his third day. All the other tables were the same. There wasn't any salt and pepper in the shakers, the empty plates from the appetizers never got picked up.

The location of this restaurant is great, as we were going to a Broadway Show at the Keller Auditorium that is only a block away. This restaurant has been closed for years, despite this ideal location, so when it opened we gave it a shot. (Unfortunately we didn't check Google Reviews first.) Thankfully, the two of the four of us who were going to the show got our food in time to make the show, but one only got his food as we were leaving, 20 minutes after the other three of us. The food was very average. I'm not sure who's fault the staffing was, but it was a miserable experience that stressed us out that we almost didn't get fed despite arriving at 5:30 pm, and needing to leave at 7:00 pm, in a mostly empty restaurant.

Atmosphere: 2

Food: 2

Service: 1

I've worked in the service industry myself for 6 years and I've seen packed restaurants, lack of employees, etc. I completely understand if servers are doing their best and just can't keep up with how busy it is. But this place is beyond all excuses, because I felt like our server was giving us a bad service on purpose. We came in and ordered breakfast, no utensils or beverages were brought to us. I had to ask about our coffee because it didn't arrive after 10 min of sitting there. Then our food was finally brought up and no utensils with it. I asked the server about silverware and he said it will be "just a minute". Then he just went on about his business without even making an attempt to hurry and get us a fork so we could eat. After a while the silverware finally arrived and the food was below average. No salt added, no ketchup or hot sauce offered, just plain and bland.
Management really needs to do something about this restaurant.

Atmosphere: 3

Food: 3

Service: 1

Not sure why the negative recent reviews. Food was good and service excellent. Quick breakfast before our flight was super convenient.

Atmosphere: 5

Food: 4

Service: 5

Terrible service. Some people sat, waited for a while, then left! Do not come here.

Atmosphere: 2

Food: 1

Service: 1

Absolutely horrible customer service. It’s a Sunday morning and they don’t have half the things available on the menu. I ask a server if I can get some water please and I get a look of disgust like I asked for a kidney. I even said please. I generally never say a word but this servers face and the look I got for asking for a simple glass of water out of hand. I will not be dinning or staying at the porter again and I don’t recommend this spot to anyone. Take that for what’s it’s worth.

Atmosphere: 3

Food: 1

Service: 1

There was so much oil on the food it was ready for the stage at a body building competition. The bacon arrived cold and the coffee is cheap and tastes like it.

It seems that the servers have not undergone any sort of training. Then, adding insult to injury, the restaurant adds an automatic 15% gratuity.

Do not spend your money here unless you're looking for disappointment and regret.

Atmosphere: 2

Food: 1

Service: 1

The food was dismal. Everyone had food left on their plates including me. It was way too oily.

Atmosphere: 5

Food: 2

Service: 3

There was so much oil on the food it was ready for the stage at a body building competition. The bacon arrived cold and the coffee is cheap and tastes like it.

It seems that the servers have not undergone any sort of training. Then, adding insult to injury, the restaurant adds an automatic 15% gratuity.

Do not spend your money here unless you're looking for disappointment and regret.

Atmosphere: 2

Food: 1

Service: 1

I had high hopes about the food here, but it was sub par. I ordered the penne pasta, but substituted the penne with linguine and the dish came out like a soup with way too much thinned out sauce. I took a few bites and refused to eat it. The waiter asked if I wanted to take it to go and it made my stomach turn with the thought of traveling with it.

Atmosphere: 4

Food: 1

Service: 3

Typically, in Portland, hotel restaurants are actually very good. That is not the case for Terrane. They seem to rely heavily on premade items. I had the Lemon Ricotta pasta, which was served lukewarm. The linguine was overcooked and broken into short pieces. The manager explained that the pasta was precooked and just reheated for service. I would expect that for cafeteria service but not a sit-down restaurant.The waiter offered to bring the dessert menu but actually brought the room service menu which had a dessert section. This should have been a warning but I ordered the berry tarts. They are obviously just frozen, premade tarts from the restaurant supply. They were also served lukewarm, had not been cooked through, and tasted like raw dough. I had two bites and really should have stopped at one.After speaking with the manager, they did remove the tarts from my billCocktail was very good.

Atmosphere: 3

Food: 2

Service: 3