I discovered *The Coffee Shop* last year. Although the coffee and food were quite expensive, the place had a unique, comforting atmosphere that made it worth the visit — or so I thought.
Today, however, that impression was completely shattered. I ordered a coffee and a breakfast sandwich, as I usually do, and told the cashier I’d be dining in. They gave me a number, and I took a seat. After a while, I went up to the counter to get my coffee, but my sandwich never arrived. I waited around 30–45 minutes before deciding to check with the staff, thinking perhaps they’d forgotten due to the busy hours.
When I approached the counter and politely asked, the cashier responded in an unnecessarily rude tone: *“If you have a number, we’ll bring it to your table. Just sit down and wait.”* The attitude and tone were dismissive and uncalled for. I briefly considered canceling my order and leaving, but decided to stay — everyone can have a bad day, after all.
About 15 minutes later (nearly an hour in total), the same cashier came to my table and, hands on hips and again in a condescending tone, said: *“Your sandwich has been waiting on the counter — why didn’t you check?”* as if I was the one who made a mistake. I asked if it could be remade or reheated, as it was likely cold by then. They rolled their eyes, said *“ok”* and walked off.
A few minutes later, they returned with the sandwich and practically slammed it onto the table without saying a word, clearly frustrated.
Mistakes can happen. Staff can have off days. But blaming the customer and responding with such arrogance and disrespect is completely unacceptable.
I don’t think I’ll be returning. The atmosphere I once appreciated now feels spoiled. I don’t want to spend that kind of money just to be treated poorly and leave feeling worse than when I came in.
I sincerely hope they address this behavior and treat future customers with more respect.
Pete Stone
I recently stopped by to grab a quick 8 oz double cappuccino at this local coffee shop, and was surprised when they served up a 12 oz drink to me. The definition of a cappuccino is certainly NOT 12 oz of anything….that would generally be called a latte…..unless it was an ocean of foam on top of a cappuccino buried deep down underneath. No cappuccino should ever be served in a 12 oz cup…..since that’s simply defies the very definition of the beverage.
E Cross
Great food, great coffee and other beverages. However I do have one major complaint. Several of the baristas, particular the ones working the register are often so engaged in conversations with each other or what I can only assume are regulars that other people trying to order might as well not even exist. They are entirely distracted and disinterested to the point that on a pretty regular basis they just look unhappy or angry. I am here nearly every weekend and it’s been particularly noticeable the last 2 months or so.
I get that it can get busy but a smile goes a long way.
Also I’ve noticed some inconsistencies in the make and quality of the burrito, not sure if you guys are trying out different recipe's (peppers vs no peppers, sour cream etc) or if there was just someone new free styling back there a few weeks ago but out of like 30+ burritos I’ve gotten, one was massively overloaded with bacon and another that had a bunch of ingredients not listed on any menu item (still good just caught me off guard)
Kim Shope
Have been coming here for years. When that egg in the carnitas breakfast taco is runny, it really hits the spot. Most of the time the service is great, too. I just don't appreciate when the person taking orders doesn't follow request directions. That's rare and can be addressed by stepping around the corner to talk with the cook. Thanks! I'll be back.
claire francis
Love this spot + love that they serve Thornton beans. Great espresso quality!
Trevor Harding
The food and the coffee are really good, but I’m shocked by how unfriendly the staff is most of the time we go here. It seems as if they are bothered by everything.
Ben Bly
Great little coffee shop with lots of options
Seth Doray
Love this spot. Big and can seat quite a few folks. Plenty of parking outside. Good coffee and food. The breakfast tacos are awesome. I haven’t been there late at night, but I think it turns into a bar at some point. Very cozy, great spot to just hang out with friends or get some work done.
aimee dardis
Beautiful space. Great vibes. Best coffee!!! And breakfast tacos. It's a must try and will be back.
Karen DeWitt
Delicious coffee, chai, matcha and unique and delicious flavored syrups. Highly recommend! Stopped by on a Sunday at 1pm and there was no line.
One of the only places that does a pour over (and correctly at that) in the Portland area. The roasts are pretty decent and there's usually a good selection to choose from. The hot breakfast foods can sometimes leave a bit to be desired and are akin to something you could easily make at home.
Josepha Haden Chomphosy
The food and vibe were excellent! The wait was a little long since there was only one person behind the counter, so plan ahead!
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Breakfast Burrito
Kelsey BT
My motorcycle group met here before a ride on a Saturday morning. Service was great despite our large group. The new owner Moose was super personable. Not a ton of seating but if you’re with a few people shouldn’t be an issue. Great location. Coffee and chai was great.
Atmosphere: 4
Food: 5
Service: 5
Michaela Smith
This place has an amazing vibe! It's right off of Scholl's ferry road and highway 10 but it's super quiet inside in the back. Perfect place to do work or school tasks. Their London fog tea is delicious and their breakfast burrito is phenomenal! Just the right amount of kick in the sauce and with chorizo it's the best breakfast burrito I've found in the surrounding area!
I discovered *The Coffee Shop* last year. Although the coffee and food were quite expensive, the place had a unique, comforting atmosphere that made it worth the visit — or so I thought.
Today, however, that impression was completely shattered. I ordered a coffee and a breakfast sandwich, as I usually do, and told the cashier I’d be dining in. They gave me a number, and I took a seat. After a while, I went up to the counter to get my coffee, but my sandwich never arrived. I waited around 30–45 minutes before deciding to check with the staff, thinking perhaps they’d forgotten due to the busy hours.
When I approached the counter and politely asked, the cashier responded in an unnecessarily rude tone: *“If you have a number, we’ll bring it to your table. Just sit down and wait.”* The attitude and tone were dismissive and uncalled for. I briefly considered canceling my order and leaving, but decided to stay — everyone can have a bad day, after all.
About 15 minutes later (nearly an hour in total), the same cashier came to my table and, hands on hips and again in a condescending tone, said: *“Your sandwich has been waiting on the counter — why didn’t you check?”* as if I was the one who made a mistake. I asked if it could be remade or reheated, as it was likely cold by then. They rolled their eyes, said *“ok”* and walked off.
A few minutes later, they returned with the sandwich and practically slammed it onto the table without saying a word, clearly frustrated.
Mistakes can happen. Staff can have off days. But blaming the customer and responding with such arrogance and disrespect is completely unacceptable.
I don’t think I’ll be returning. The atmosphere I once appreciated now feels spoiled. I don’t want to spend that kind of money just to be treated poorly and leave feeling worse than when I came in.
I sincerely hope they address this behavior and treat future customers with more respect.
I recently stopped by to grab a quick 8 oz double cappuccino at this local coffee shop, and was surprised when they served up a 12 oz drink to me. The definition of a cappuccino is certainly NOT 12 oz of anything….that would generally be called a latte…..unless it was an ocean of foam on top of a cappuccino buried deep down underneath. No cappuccino should ever be served in a 12 oz cup…..since that’s simply defies the very definition of the beverage.
Great food, great coffee and other beverages. However I do have one major complaint. Several of the baristas, particular the ones working the register are often so engaged in conversations with each other or what I can only assume are regulars that other people trying to order might as well not even exist. They are entirely distracted and disinterested to the point that on a pretty regular basis they just look unhappy or angry. I am here nearly every weekend and it’s been particularly noticeable the last 2 months or so.
I get that it can get busy but a smile goes a long way.
Also I’ve noticed some inconsistencies in the make and quality of the burrito, not sure if you guys are trying out different recipe's (peppers vs no peppers, sour cream etc) or if there was just someone new free styling back there a few weeks ago but out of like 30+ burritos I’ve gotten, one was massively overloaded with bacon and another that had a bunch of ingredients not listed on any menu item (still good just caught me off guard)
Have been coming here for years. When that egg in the carnitas breakfast taco is runny, it really hits the spot. Most of the time the service is great, too. I just don't appreciate when the person taking orders doesn't follow request directions. That's rare and can be addressed by stepping around the corner to talk with the cook. Thanks! I'll be back.
Love this spot + love that they serve Thornton beans. Great espresso quality!
The food and the coffee are really good, but I’m shocked by how unfriendly the staff is most of the time we go here. It seems as if they are bothered by everything.
Great little coffee shop with lots of options
Love this spot. Big and can seat quite a few folks. Plenty of parking outside. Good coffee and food. The breakfast tacos are awesome. I haven’t been there late at night, but I think it turns into a bar at some point. Very cozy, great spot to just hang out with friends or get some work done.
Beautiful space. Great vibes. Best coffee!!! And breakfast tacos. It's a must try and will be back.
Delicious coffee, chai, matcha and unique and delicious flavored syrups. Highly recommend! Stopped by on a Sunday at 1pm and there was no line.
Restaurantji Recommends
Bomb diggity breakfast burrito
One of the only places that does a pour over (and correctly at that) in the Portland area. The roasts are pretty decent and there's usually a good selection to choose from. The hot breakfast foods can sometimes leave a bit to be desired and are akin to something you could easily make at home.
The food and vibe were excellent! The wait was a little long since there was only one person behind the counter, so plan ahead!
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Breakfast Burrito
My motorcycle group met here before a ride on a Saturday morning. Service was great despite our large group. The new owner Moose was super personable. Not a ton of seating but if you’re with a few people shouldn’t be an issue. Great location. Coffee and chai was great.
Atmosphere: 4
Food: 5
Service: 5
This place has an amazing vibe! It's right off of Scholl's ferry road and highway 10 but it's super quiet inside in the back. Perfect place to do work or school tasks. Their London fog tea is delicious and their breakfast burrito is phenomenal! Just the right amount of kick in the sauce and with chorizo it's the best breakfast burrito I've found in the surrounding area!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito
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