I've had a few bad experiences with Wendy's over the past few months, but this one was actually good
Atmosphere: 4
Food: 5
Service: 5
Adrianna Leachman
Their food is amazing always comes out hot and fast workers their new fries are to die for 😋😋😋
Rocky Balboa
The workers at this location on 122nd are absolutely lazy. Went in drive through to be told they only do 50pc nuggets only online and shorted me 2 nuggets in my 10pc meal.
Atmosphere: 1
Food: 3
Service: 1
Adam Rice
Really friendly. In and out Really fast.
Atmosphere: 5
Food: 5
Service: 5
robert hart
This review has nothing to do with the staff. The directives of the ownership of this restaurant are why they got one star. I came for a breakfast burrito French toast, sticks, and I was the only person in line. When I got to the drive-through I paid I was given my drink and I was told to pull forward and wait for my food. There was still nobody in line. I waited another minute and tried my drink, and I was given a diet drink and I did not ask for diet. So I turned my car off. I walked inside to the restaurant and I had to pour my own drink after coming to the drive-through. They then handed me my food and I had to explain how this could’ve all been solved if I didn’t have to pull forward at the drive-through.
This toxic drive-through timer is why every restaurant will get a one star if they treat their customers this way this is insane and it helps nobody .
Not coming back .
Elliot Hegel
Juicy nuggs were great
Atmosphere: 5
Food: 5
Service: 5
Robert Barrow
The food was great with the exception of I am allergic to mayonnaise and I asked for no mayonnaise on my sandwiches I got mayonnaise on two of my three sandwiches.
Atmosphere: 4
Food: 4
Service: 4
Kevin Kays
Drive thru is consistent.
Food: 4
Service: 4
Steve Pincsak
Excellent service food average. For a quick bite it's ok 👍!
Great! They have a security guard now and everyone is doing better.
Atmosphere: 5
Food: 5
Service: 5
Jeff Roberts
Very nice
Atmosphere: 5
Food: 5
Service: 5
Nichole Sanders
I paid for extra toppings and got my meal and did not have what I paid for. Lettuce and tomatoes are 60 cents, and they did not put them on my burger. Also the food was hot.
Atmosphere: 2
Food: 1
Service: 1
Me Love
I’m writing to express a serious concern regarding my experience at your location this evening(approximately 7:45 PM). I visited the drive-through to order food for my child, who has severe food allergies. As always, I requested that precautions be taken to avoid cross-contamination. I ordered six Jr. hamburgers with only ketchup and a large fry.
Upon receiving the order, we checked the food at the window, as we always do and discovered that all the burgers had cheese on them. Cheese can trigger a life-threatening allergic reaction in my child, which I explained to the employee at the window. She was kind and apologetic, which I appreciated.
However, when I asked to speak with the manager, the situation became deeply concerning. The shift manager, Marcos, approached and simply said “yeah” when I began explaining the issue. I mentioned that we’ve been loyal customers at this location for over ten years and have never had issues like this and unfortunately, this has happened the last three visits in a row.
Rather than taking the concern seriously, Marcos responded dismissively with, “We’re not perfect and the cooks are Spanish-speaking.” I told him I understood that mistakes happen, but the lack of care and acknowledgment was unacceptable, especially when a child’s life is at risk. He showed no empathy, no apology, and seemed irritated that I was even speaking to him. When I pointed that out, he said, “I’ve been here since 2pm and haven’t got any breaks, and I’m not trying to help anyone today.”
This response was not only unprofessional but also alarming. It’s concerning that a manager openly admits to being unwilling to assist customers, especially when dealing with such a serious issue.
To make matters worse, one of the cooks came to the window and attempted to hand us back the same incorrect food, saying it was “okay.” I reiterated that cheese could cause anaphylactic shock in my son and that it was absolutely not okay. He shrugged and walked away.
At this point, I asked for a refund and informed them I would follow up with the store manager directly.
I urge you to take this matter seriously, not only for the safety of customers with food allergies but also to address the unacceptable behavior and attitude displayed by your shift manager. I’m happy to discuss this further and hope to see improvements made to staff training.
Atmosphere: 1
Food: 1
Service: 1
Keysmobile mechanic Parker
The worst customer service sitting in parking lot while waiting as 2 cars went thru behind me
I've had a few bad experiences with Wendy's over the past few months, but this one was actually good
Atmosphere: 4
Food: 5
Service: 5
Their food is amazing always comes out hot and fast workers their new fries are to die for 😋😋😋
The workers at this location on 122nd are absolutely lazy. Went in drive through to be told they only do 50pc nuggets only online and shorted me 2 nuggets in my 10pc meal.
Atmosphere: 1
Food: 3
Service: 1
Really friendly. In and out Really fast.
Atmosphere: 5
Food: 5
Service: 5
This review has nothing to do with the staff. The directives of the ownership of this restaurant are why they got one star. I came for a breakfast burrito French toast, sticks, and I was the only person in line. When I got to the drive-through I paid I was given my drink and I was told to pull forward and wait for my food. There was still nobody in line. I waited another minute and tried my drink, and I was given a diet drink and I did not ask for diet. So I turned my car off. I walked inside to the restaurant and I had to pour my own drink after coming to the drive-through. They then handed me my food and I had to explain how this could’ve all been solved if I didn’t have to pull forward at the drive-through.
This toxic drive-through timer is why every restaurant will get a one star if they treat their customers this way this is insane and it helps nobody .
Not coming back .
Juicy nuggs were great
Atmosphere: 5
Food: 5
Service: 5
The food was great with the exception of I am allergic to mayonnaise and I asked for no mayonnaise on my sandwiches I got mayonnaise on two of my three sandwiches.
Atmosphere: 4
Food: 4
Service: 4
Drive thru is consistent.
Food: 4
Service: 4
Excellent service food average. For a quick bite it's ok 👍!
Atmosphere: 5
Food: 3
Service: 5
Loved the new soft serve deserts!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great! They have a security guard now and everyone is doing better.
Atmosphere: 5
Food: 5
Service: 5
Very nice
Atmosphere: 5
Food: 5
Service: 5
I paid for extra toppings and got my meal and did not have what I paid for. Lettuce and tomatoes are 60 cents, and they did not put them on my burger. Also the food was hot.
Atmosphere: 2
Food: 1
Service: 1
I’m writing to express a serious concern regarding my experience at your location this evening(approximately 7:45 PM). I visited the drive-through to order food for my child, who has severe food allergies. As always, I requested that precautions be taken to avoid cross-contamination. I ordered six Jr. hamburgers with only ketchup and a large fry.
Upon receiving the order, we checked the food at the window, as we always do and discovered that all the burgers had cheese on them. Cheese can trigger a life-threatening allergic reaction in my child, which I explained to the employee at the window. She was kind and apologetic, which I appreciated.
However, when I asked to speak with the manager, the situation became deeply concerning. The shift manager, Marcos, approached and simply said “yeah” when I began explaining the issue. I mentioned that we’ve been loyal customers at this location for over ten years and have never had issues like this and unfortunately, this has happened the last three visits in a row.
Rather than taking the concern seriously, Marcos responded dismissively with, “We’re not perfect and the cooks are Spanish-speaking.” I told him I understood that mistakes happen, but the lack of care and acknowledgment was unacceptable, especially when a child’s life is at risk. He showed no empathy, no apology, and seemed irritated that I was even speaking to him. When I pointed that out, he said, “I’ve been here since 2pm and haven’t got any breaks, and I’m not trying to help anyone today.”
This response was not only unprofessional but also alarming. It’s concerning that a manager openly admits to being unwilling to assist customers, especially when dealing with such a serious issue.
To make matters worse, one of the cooks came to the window and attempted to hand us back the same incorrect food, saying it was “okay.” I reiterated that cheese could cause anaphylactic shock in my son and that it was absolutely not okay. He shrugged and walked away.
At this point, I asked for a refund and informed them I would follow up with the store manager directly.
I urge you to take this matter seriously, not only for the safety of customers with food allergies but also to address the unacceptable behavior and attitude displayed by your shift manager. I’m happy to discuss this further and hope to see improvements made to staff training.
Atmosphere: 1
Food: 1
Service: 1
The worst customer service sitting in parking lot while waiting as 2 cars went thru behind me
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chili
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