Having lived nearby for years, I've found this location to be very inconsistent. Some employees here are really on the ball, while others don't seem interested in the details like how many drinks, fries or sauces you've ordered. The folks in the back of the house seem like they're pretty on top of it when the order is entered correctly.
Food: 4
Service: 1
Molly Jewkes
They do not get your order right and are very rude. The napkins smell like mildew.
Atmosphere: 1
Food: 1
Service: 1
Lisa A Hill (Hopper)
A little bit of a wait at drive thru but much better. I asked for a large frosty twice, I got a small! Ugh!
Atmosphere: 4
Food: 5
Service: 2
R F
Get the job done when I'm hungry. Lots of blue collar workers. Everyone keeps to themselves.
Atmosphere: 4
Food: 4
Service: 4
Crystal DuFresne
Update: they still suck. They over charge, lie about what you ordered, then gang up on you to say you're wrong.
They are literally out of everything. The manager of this place is failing horribly.
Atmosphere: 1
Food: 1
Service: 1
harlan waheneka sr
Drive thru was quick and accurate
Atmosphere: 4
Food: 4
Service: 4
Aaron Bogard
Very friendly guys working the counter. It's so refreshing to have counter service and not have to use a kiosk.
Atmosphere: 5
Food: 5
Service: 5
Lerena Powell (Roo)
Wendy's is my favorite fast food restaurant, especially this location on 122nd the food is always awesome and their fries are always hot and salty I love it
Atmosphere: 4
Food: 5
Service: 4
Cilya Watts
I went through the drive thru on 8/30/25. I only go into Portland for work and I never shop in Portland. My card was skimmed through the drive thru! The person used my card info to make a purchase at a Portland Home Depot a short time later. Luckily, I lock my card regularly or leave little money available. They luckily didn’t get away with much, but opened my eyes for sure. CUSTOMERS BEWARE..
Atmosphere: 1
Food: 1
Service: 1
Will Fleming
Order accuracy and staff attentiveness at this location need serious improvement.
I ordered a Double Stack and specifically asked for a full burger build (mayo, lettuce, tomato, ketchup, mustard, onion) with no pickles. What I got was just the standard toppings — ketchup, mustard, onion — the first time without pickles, the second time with pickles. So not only was the modification ignored, but the request for the correct topping set wasn’t acknowledged at all. When I returned after the 2nd occurrence, the burger was replaced. That's an acceptable short term solution.
However, when I politely suggested posting a note for sandwich makers to clarify what a burger build includes and to actually check the order tickets, the response I got was a vague and disinterested “I’ll think about it.” No follow-up, no accountability.
The food is fine when it’s made right, but customer service and attention to order details are lacking. If basic requests can’t be followed and feedback isn’t taken seriously, it reflects poorly on management and training.
Lyubov did the best she could with it being so super busy. My only suggestion would be if you stop to listen to what a customer is missing when you hand them 1 / 4 of their items, to stop and listen. Not walk away while the customer is mid sentence. Ive been in customer service and it gets chaotic, I get that. She was really kind and I do appreciate that.
Atmosphere: 5
Food: 5
Service: 4
Shawnetta Barney
They always forget something. Always!
Atmosphere: 2
Food: 2
Service: 1
Kevin Harris
I've had a few bad experiences with Wendy's over the past few months, but this one was actually good
Having lived nearby for years, I've found this location to be very inconsistent. Some employees here are really on the ball, while others don't seem interested in the details like how many drinks, fries or sauces you've ordered. The folks in the back of the house seem like they're pretty on top of it when the order is entered correctly.
Food: 4
Service: 1
They do not get your order right and are very rude. The napkins smell like mildew.
Atmosphere: 1
Food: 1
Service: 1
A little bit of a wait at drive thru but much better. I asked for a large frosty twice, I got a small! Ugh!
Atmosphere: 4
Food: 5
Service: 2
Get the job done when I'm hungry. Lots of blue collar workers. Everyone keeps to themselves.
Atmosphere: 4
Food: 4
Service: 4
Update: they still suck. They over charge, lie about what you ordered, then gang up on you to say you're wrong.
They are literally out of everything. The manager of this place is failing horribly.
Atmosphere: 1
Food: 1
Service: 1
Drive thru was quick and accurate
Atmosphere: 4
Food: 4
Service: 4
Very friendly guys working the counter. It's so refreshing to have counter service and not have to use a kiosk.
Atmosphere: 5
Food: 5
Service: 5
Wendy's is my favorite fast food restaurant, especially this location on 122nd the food is always awesome and their fries are always hot and salty I love it
Atmosphere: 4
Food: 5
Service: 4
I went through the drive thru on 8/30/25. I only go into Portland for work and I never shop in Portland. My card was skimmed through the drive thru! The person used my card info to make a purchase at a Portland Home Depot a short time later. Luckily, I lock my card regularly or leave little money available. They luckily didn’t get away with much, but opened my eyes for sure. CUSTOMERS BEWARE..
Atmosphere: 1
Food: 1
Service: 1
Order accuracy and staff attentiveness at this location need serious improvement.
I ordered a Double Stack and specifically asked for a full burger build (mayo, lettuce, tomato, ketchup, mustard, onion) with no pickles. What I got was just the standard toppings — ketchup, mustard, onion — the first time without pickles, the second time with pickles. So not only was the modification ignored, but the request for the correct topping set wasn’t acknowledged at all.
When I returned after the 2nd occurrence, the burger was replaced. That's an acceptable short term solution.
However, when I politely suggested posting a note for sandwich makers to clarify what a burger build includes and to actually check the order tickets, the response I got was a vague and disinterested “I’ll think about it.” No follow-up, no accountability.
The food is fine when it’s made right, but customer service and attention to order details are lacking. If basic requests can’t be followed and feedback isn’t taken seriously, it reflects poorly on management and training.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Great food and awesome and friendly service 😀
Atmosphere: 5
Food: 5
Service: 5
Better than mcdonalds
Atmosphere: 3
Food: 3
Service: 3
Lyubov did the best she could with it being so super busy. My only suggestion would be if you stop to listen to what a customer is missing when you hand them 1 / 4 of their items, to stop and listen. Not walk away while the customer is mid sentence.
Ive been in customer service and it gets chaotic, I get that.
She was really kind and I do appreciate that.
Atmosphere: 5
Food: 5
Service: 4
They always forget something. Always!
Atmosphere: 2
Food: 2
Service: 1
I've had a few bad experiences with Wendy's over the past few months, but this one was actually good
Atmosphere: 4
Food: 5
Service: 5
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