Wetzel's Pretzels

Pretzels were very greasy and gross

Atmosphere: 4

Food: 1

Service: 2

Food is always consistent. Condescending, argumentative and passive aggressive staff has already been ramped up for holidays.

Atmosphere: 3

Food: 3

Service: 1

Went there yesterday and got a burnt batch. I was super sad because it's the one treat I look forward to at the mall. Unfortunately I saved it to eat when I got home and didn't realize until I was driving home.

The ones in window at the kiosk looked real but they pulled out the bag from ones they had already to go. Cook must have burned them and been afraid to tell anyone. Idk but I wasted my money. Buyer beware!!!!!!?

Atmosphere: 4

Food: 1

Service: 2

I usually love Wetzel’s Pretzels but the selection I received from the mall kiosk was mostly burnt and dried. The display selection in the display case when I went in looked very good so I was disappointed when I opened my bag to see the selection that I had received. It felt like false advertising. I received a batch that the cook should have thrown out.

Atmosphere: 4

Food: 1

Service: 4

Great pretzels but horrible customer service.

Atmosphere: 3

Food: 4

Service: 1

Best pretzels i have had!

Atmosphere: 4

Food: 5

Service: 4

The low ratings scared me, but I'm glad I went. The jalapeno pretzel was absolutely amazing. Tasted just like pizza!!! I wanted to visit Annie's to compare but Annie's doesn't have a comparable version :(

Atmosphere: 5

Food: 5

Service: 5

The girls on staff probably got the recipe wrong because the pretzels were completely flat and they were more involved in their conversation instead of the customers. I had to repeat myself like four times in order for her to pay attention to me. I love and appreciate service employees and always tip but the girl attending me would literally turn to her friend and continue their conversation while I was ordering and so had to keep repeating myself. BAD SERVICE

Atmosphere: 1

Food: 1

Service: 1

We came to the mall on Saturday my granddaughter myself and my sister ordered pretzels asked for cheese they told us it doesn’t come with it they charge, which I totally understand then they were very rude when I asked for their names so I could report them to corporate they would not give me their names also, I asked the manager on duty and the lady said I am the manager on duty I said, can I have your name because your customer service is awful I am a manager where I work, and I would never treat people the way I was treated then I asked for straws she slid them across the counter towards us. I unwrap the straw and laid the paper on the countertop and she said there is a trashcan, in case you didn’t know, I will not come back there. I want to file a complaint with corporate. They should not treat people that way customer service is key and they need to learn that I wish I had names to give you, but again they refused to give them, and refused to give me corporate number, and as we were walking back past your place, the one gal stuck her tongue out at my young granddaughter. That is seven that is very unacceptable. I am not happy with Wetzel’s pretzels whatsoever.!

Kid-friendliness: They should’ve treated my granddaughter with more respect and not be sticking their tongue out at my granddaughter and rolling her eyes. That is unacceptable. She no longer needs a job there if she’s going to continue working and acting like that.

Atmosphere: 2

Food: 2

Service: 1

Would have been good but after I left I realized my pretzel was burnt. Had an off putting flavor!

Atmosphere: 1

Food: 1

Service: 4

I was shopping in Washington Square Mall, and I stopped to get Wetzel’s Pretzels and had a great experience. I got an original and a jalapeño pretzel which were both delicious! The gentleman who took my order was very patient and pleasant. Mikey didn’t make me feel rushed when making my decision, even though there was a line of people behind me. I will definitely be back for pretzels next time I’m at the mall.

Atmosphere: 5

Food: 5

Service: 5

Great place to grab a snack. Quick service and delicious.

Holy Cow! This place is way overpriced!! If 2 pretzels cost $20 you should be at a concert or sporting event where the quality is bad but you have no other choice!! I don't see how they can charge this much more than their competitor.

Just too pricey for me!!

So much better than Auntie Annie’s. They make the best pretzels, well when your talking about fast food mall pretzels. Still though, absolutely delicious.