I am a DoorDash driver. I like to park outside of Starbucks in Roseburg because I like to do Starbucks deliveries. They have the type of clientele I like to deliver to.
I start delivering at 4:00AM every morning. Starbucks opens at 5:00AM. They are one of only 2 or 3 bathrooms open to a delivery driver prior to 6:00AM.
I am clean cut. Clean shaven. I dress nice. Have a nice newer SUV vehicle. They recognize me in Starbucks and know I do multiple pick ups and deliveries from their location 7 days a week.
This morning the manager decides to hassle me, and basically treat me like a homeless person who came in to wash up in their bathroom. I was in and out in 2 minutes.
I understand that the bathroom is technically for customers only. But anyone with any common sense understands the difference between the spirit of the rule as opposed to the letter of the rule
Starbucks and other businesses had to start implementing this bathroom rule because of the homeless epidemic. It is sad but because of the homeless epidemic it is a problem now to allow the general public to lock themselves into your nice bathroom that is now not available for your customers to use. Totally get that.
But it is 5:00am. I am not homeless. I look like a Starbucks customer. I am parked outside so that I can be 1st available to deliver for this location. I am in and out of the restroom in 3 minutes or less.
I do not use the restroom for the rest of the day. I only, occasionally use their bathroom between 5 and 6 am a few times a week. I am a coffee drinker. Do the math. DoorDashers need to use the restrooms of the places we deliver for.
So, knowing all of that, this anal retentive manager still felt she needed to confront me and hassle me in front of her staff because I came in to use the restroom when the restaurant was empty at 5:30 am. It was humiliating and embarrassing.
Please tell the owner and other managers of Starbucks if you have seen this review. I will post this review on Google reviews and other places as well because this was just the most ridiculous arrogant condescending person and I really hope this is not how Starbucks trains it's managers and wants them to be.
I know some DoorDashers look a little rough. I feel bad about that. But I try very hard to look professional and stand out as different from the norm in that respect.
A little respect from the store manager for which I am kind of a proxie employee and also a customer, (I do buy Starbucks coffees from time to time), would be nice and I don't think it is too much to ask.
Becky Koch
The gentleman at the window made sure my passion tea was to my liking! Very nice!
Service: 5
richard dredge
Very good coffee
Atmosphere: 5
Food: 5
Service: 5
Sassy Surrogate
I have always had good experiences at this location :)
Atmosphere: 5
Service: 5
Alayna Abrao
I absolutely love this Starbucks. I come here very often in the afternoons for me and my family, and it is usually always friendly, polite, and has such amazing and quick service. Instead I went there this morning and it wasn’t like that at all, they were annoyed about me placing an online order because it didn’t come through to their computer until I got there. One specific person named “Patty” just showed all over her face how upset she was, the first said to me when opening up the window was “we just got your order and it is now being worked on. But next time order ahead of time instead.” In a very annoyed and rude tone. I have never had this problem in the afternoon at all and was very disappointed and upset with how it went this morning. I will definitely be staying to my afternoon runs from now
Atmosphere: 1
Service: 1
Mady Doolittle
This is my local starbucks. They haves ups and down but they mostly make your drinks very well and very quickly. The people that work there are pretty nice!! PUMKIN SPICE FOR LIFE!!
Dietary restrictions: they have lots of substitute milks which is really nice for my dairy free people.
Cashier was so rude, I even called corporate. To huff & roll her eyes when I asked if she could at least verbally tell the barista "light water." Then charged extra for the base, which is only done when NO water is requested. I'm about done with Starbucks, at least the stores. The ones inside Safeway, Targets, etc are far better & more knowledgeable
Atmosphere: 3
Food: 3
Service: 1
Maria Bosell
I absolutely LOVE this Starbucks! The weekday morning staff are the sweetest and make me feel so welcomed! They are personable, professional and amazing at their jobs! Hands down recommend for your coffee needs! ❤️
Atmosphere: 5
Food: 5
Service: 5
Lisa The Cat Lady
I love the entire staff! It's my second home...lol
Atmosphere: 4
Service: 5
D L
Cashier was so rude, I even called corporate. To huff & roll her eyes when I asked if she could at least verbally tell the barista "light water." Then charged extra for the base, which is only done when NO water is requested. I'm about done with Starbucks, at least the stores. The ones inside Safeway, Targets, etc are far better & more knowledgeable
Atmosphere: 3
Food: 3
Service: 1
curt Z
Just another starbucks. Hard to find local coffee places when travelling
I am a DoorDash driver. I like to park outside of Starbucks in Roseburg because I like to do Starbucks deliveries. They have the type of clientele I like to deliver to. I start delivering at 4:00AM every morning. Starbucks opens at 5:00AM. They are one of only 2 or 3 bathrooms open to a delivery driver prior to 6:00AM. I am clean cut. Clean shaven. I dress nice. Have a nice newer SUV vehicle. They recognize me in Starbucks and know I do multiple pick ups and deliveries from their location 7 days a week. This morning the manager decides to hassle me, and basically treat me like a homeless person who came in to wash up in their bathroom. I was in and out in 2 minutes. I understand that the bathroom is technically for customers only. But anyone with any common sense understands the difference between the spirit of the rule as opposed to the letter of the rule Starbucks and other businesses had to start implementing this bathroom rule because of the homeless epidemic. It is sad but because of the homeless epidemic it is a problem now to allow the general public to lock themselves into your nice bathroom that is now not available for your customers to use. Totally get that. But it is 5:00am. I am not homeless. I look like a Starbucks customer. I am parked outside so that I can be 1st available to deliver for this location. I am in and out of the restroom in 3 minutes or less. I do not use the restroom for the rest of the day. I only, occasionally use their bathroom between 5 and 6 am a few times a week. I am a coffee drinker. Do the math. DoorDashers need to use the restrooms of the places we deliver for. So, knowing all of that, this anal retentive manager still felt she needed to confront me and hassle me in front of her staff because I came in to use the restroom when the restaurant was empty at 5:30 am. It was humiliating and embarrassing. Please tell the owner and other managers of Starbucks if you have seen this review. I will post this review on Google reviews and other places as well because this was just the most ridiculous arrogant condescending person and I really hope this is not how Starbucks trains it's managers and wants them to be. I know some DoorDashers look a little rough. I feel bad about that. But I try very hard to look professional and stand out as different from the norm in that respect. A little respect from the store manager for which I am kind of a proxie employee and also a customer, (I do buy Starbucks coffees from time to time), would be nice and I don't think it is too much to ask.
The gentleman at the window made sure my passion tea was to my liking! Very nice!
Service: 5
Very good coffee
Atmosphere: 5
Food: 5
Service: 5
I have always had good experiences at this location :)
Atmosphere: 5
Service: 5
I absolutely love this Starbucks. I come here very often in the afternoons for me and my family, and it is usually always friendly, polite, and has such amazing and quick service. Instead I went there this morning and it wasn’t like that at all, they were annoyed about me placing an online order because it didn’t come through to their computer until I got there. One specific person named “Patty” just showed all over her face how upset she was, the first said to me when opening up the window was “we just got your order and it is now being worked on. But next time order ahead of time instead.” In a very annoyed and rude tone. I have never had this problem in the afternoon at all and was very disappointed and upset with how it went this morning. I will definitely be staying to my afternoon runs from now
Atmosphere: 1
Service: 1
This is my local starbucks. They haves ups and down but they mostly make your drinks very well and very quickly. The people that work there are pretty nice!! PUMKIN SPICE FOR LIFE!!
Dietary restrictions: they have lots of substitute milks which is really nice for my dairy free people.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Pumpkin Cream Cheese Muffin, Chocolate Croissant
Super busy if you get there around 7:30 a.m. Just use the app and order ahead!
Atmosphere: 5
Food: 5
Service: 5
Friendly
Great coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Caramel Macchiato, Pumpkin Cream Cheese Muffin
This Starbucks always does my order right and the staff is super friendly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cashier was so rude, I even called corporate. To huff & roll her eyes when I asked if she could at least verbally tell the barista "light water." Then charged extra for the base, which is only done when NO water is requested. I'm about done with Starbucks, at least the stores. The ones inside Safeway, Targets, etc are far better & more knowledgeable
Atmosphere: 3
Food: 3
Service: 1
I absolutely LOVE this Starbucks! The weekday morning staff are the sweetest and make me feel so welcomed! They are personable, professional and amazing at their jobs! Hands down recommend for your coffee needs! ❤️
Atmosphere: 5
Food: 5
Service: 5
I love the entire staff! It's my second home...lol
Atmosphere: 4
Service: 5
Cashier was so rude, I even called corporate. To huff & roll her eyes when I asked if she could at least verbally tell the barista "light water." Then charged extra for the base, which is only done when NO water is requested. I'm about done with Starbucks, at least the stores. The ones inside Safeway, Targets, etc are far better & more knowledgeable
Atmosphere: 3
Food: 3
Service: 1
Just another starbucks. Hard to find local coffee places when travelling
Atmosphere: 4
Food: 4
Service: 5
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