Employees there are so chill i don't even feel like going to dutch or Starbucks this place has everything for sure id rather tip here 😂
Atmosphere: 5
Food: 5
Service: 5
Nick Villanacci
Great coffee, not worth the wait times. Unless drive thru is empty it’s a pass for me. Order on the app to save time when you can, but even that line moves slow at times.
Edit- got my blended drink.. had plastic chunks in it like something in the blender broke or a utensil was left in the blender. Not coming back here again. Already late for work so can’t even come back and get a new drink. 0/10.
Atmosphere: 2
Food: 2
Service: 1
Becky Sanchez
One lane dedicated to order with cars wrapped around the parking lot while they have a lane dedicated to online orders with no cars. One barista standing around waiting for online orders.
Brock Pattison
This was our first time at this location. We ordered two drinks. My wife took the lid off her white chocolate caramel latte and it was only 3/4 full. When we asked for them to fill the drink, the worker said they could only give us more steamed milk to add ourselves. Add on top of that, her drink tasted like there was no flavoring in it. Add on top of that, the workers were soooo sloooooow. This location has a good rating, but our experience was not one that would make us want to return.
Atmosphere: 4
Food: 1
Service: 1
michael quihuis
Absolutely Horrible Drinks and a complete lack of service this is unacceptable for a company to have such a bad experience with water down drinks and excessive syrups!!! Every drink makes my stomach hurt! Please close this location and go to Bentleys or Something else!
Atmosphere: 1
Food: 1
Service: 1
erica quihuis
This coffee shop I been going to for awhile now. I really don’t understand why there only one drive threw and one window just for mobile pick up. There no walk up window. I gone through the other window. I think the woman was pretty rude about. Out no where now you guys only have one line. Sometimes it takes awhile. If there only one line they should come out and take orders. I love the coffee one line now is can be a little crazy. Since Salem doesn’t have that many of these coffee shops here.
Atmosphere: 5
Food: 5
Service: 5
Amanda Jackson
I love this place my coffee order is always exactly what im needing and they have really yummy breakfast burritos and such a great staff too!
Atmosphere: 5
Food: 5
Service: 5
rhion lane
Drinks are always great, and I have personally never had a problem with the baristas on shift whenever I go through the drive thru. However, y’all need to desperately get some new clear cups for your fuels or at least do a thorough check before handing them out to customers. I had an iced fuel cup split completely in half not too long ago after accidentally hitting it with my hand. Then today, I was handed my drinks, left for my next destination, and when I got there I noticed a split in one of the cups which had caused some of the drink to leak into my cup holders. Not the biggest deal in the world, but kind of a bummer. Even maybe just putting cup sleeves on the clear cups might help with the problem.
Atmosphere: 4
Food: 4
Service: 5
Nice Guy
Came at 9:15 this morning and waited a total of 25 minutes to order and get drinks. Wow! When I asked the employee, what the issue was, she said they had a car with big order. ( that is why you PARK that car) when I got my two drinks one was dripping down the cup all into my lap because they didn't secure the lid tight enough and overfilled cup with whip cream. They didn’t care to wipe the cup down. The first black rock location that had poor service, presentation and customer service. Definitely need these employees retrained.
Atmosphere: 1
Food: 4
Service: 1
brent haff
Barista argued about Clearly posted discount and clearly knew nothing she was saying!!! Black rock did make up for it in drinks
Love the staff here but either enforce the one lane rule for mobile or do not have it.
Atmosphere: 5
Food: 5
Service: 5
Ruth Lord
Amazing and strong coffee with a cool employee who chatted nicely with me. ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Alicia Bogue
Drinks are always fresh and tasty 😋
Atmosphere: 4
Food: 3
Service: 4
M A
Rude employees. I love your coffee and hardly misses but the employees at this location are rude and extremely unprofessional. River road black rock would never… probably a bunch of high school students this morning (9/1)but that’s why they didn’t get tipped either 🤷🏽♀️
Employees there are so chill i don't even feel like going to dutch or Starbucks this place has everything for sure id rather tip here 😂
Atmosphere: 5
Food: 5
Service: 5
Great coffee, not worth the wait times. Unless drive thru is empty it’s a pass for me. Order on the app to save time when you can, but even that line moves slow at times.
Edit- got my blended drink.. had plastic chunks in it like something in the blender broke or a utensil was left in the blender. Not coming back here again.
Already late for work so can’t even come back and get a new drink. 0/10.
Atmosphere: 2
Food: 2
Service: 1
One lane dedicated to order with cars wrapped around the parking lot while they have a lane dedicated to online orders with no cars. One barista standing around waiting for online orders.
This was our first time at this location. We ordered two drinks. My wife took the lid off her white chocolate caramel latte and it was only 3/4 full. When we asked for them to fill the drink, the worker said they could only give us more steamed milk to add ourselves. Add on top of that, her drink tasted like there was no flavoring in it. Add on top of that, the workers were soooo sloooooow. This location has a good rating, but our experience was not one that would make us want to return.
Atmosphere: 4
Food: 1
Service: 1
Absolutely Horrible Drinks and a complete lack of service this is unacceptable for a company to have such a bad experience with water down drinks and excessive syrups!!! Every drink makes my stomach hurt! Please close this location and go to Bentleys or Something else!
Atmosphere: 1
Food: 1
Service: 1
This coffee shop I been going to for awhile now. I really don’t understand why there only one drive threw and one window just for mobile pick up. There no walk up window. I gone through the other window. I think the woman was pretty rude about. Out no where now you guys only have one line. Sometimes it takes awhile. If there only one line they should come out and take orders. I love the coffee one line now is can be a little crazy. Since Salem doesn’t have that many of these coffee shops here.
Atmosphere: 5
Food: 5
Service: 5
I love this place my coffee order is always exactly what im needing and they have really yummy breakfast burritos and such a great staff too!
Atmosphere: 5
Food: 5
Service: 5
Drinks are always great, and I have personally never had a problem with the baristas on shift whenever I go through the drive thru. However, y’all need to desperately get some new clear cups for your fuels or at least do a thorough check before handing them out to customers. I had an iced fuel cup split completely in half not too long ago after accidentally hitting it with my hand. Then today, I was handed my drinks, left for my next destination, and when I got there I noticed a split in one of the cups which had caused some of the drink to leak into my cup holders. Not the biggest deal in the world, but kind of a bummer. Even maybe just putting cup sleeves on the clear cups might help with the problem.
Atmosphere: 4
Food: 4
Service: 5
Came at 9:15 this morning and waited a total of 25 minutes to order and get drinks. Wow! When I asked the employee, what the issue was, she said they had a car with big order. ( that is why you PARK that car) when I got my two drinks one was dripping down the cup all into my lap because they didn't secure the lid tight enough and overfilled cup with whip cream. They didn’t care to wipe the cup down. The first black rock location that had poor service, presentation and customer service. Definitely need these employees retrained.
Atmosphere: 1
Food: 4
Service: 1
Barista argued about Clearly posted discount and clearly knew nothing she was saying!!! Black rock did make up for it in drinks
Restaurantji Recommends
Love the staff here but either enforce the one lane rule for mobile or do not have it.
Atmosphere: 5
Food: 5
Service: 5
Amazing and strong coffee with a cool employee who chatted nicely with me. ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Drinks are always fresh and tasty 😋
Atmosphere: 4
Food: 3
Service: 4
Rude employees. I love your coffee and hardly misses but the employees at this location are rude and extremely unprofessional. River road black rock would never… probably a bunch of high school students this morning (9/1)but that’s why they didn’t get tipped either 🤷🏽♀️
Atmosphere: 1
Food: 3
Service: 1
Wow, they actually made the drink perfect!
Atmosphere: 3
Food: 5
Service: 4
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